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Easy purchasing, expense, and accounts payable automation for mid-size companies.
Our customers are finance teams wanting to streamline and operationalise spend management in their medium sized business. We’re most popular with trade businesses, aged care, NDIS and NFPs.
Great company to work with, very flexible and helpful. Support always responded quickly and our [SENSITIVE CONTENT] was awesome.
As for general use, the only (tiny) con is around the "cancel" button. Intuitively, one would think by clicking this, the current action is cancelled, but instead this cancels the entire PR/PO.
The approval flow that the product allows is very nice and easy to set up. The system setup is logical, easy and the administration of the system is very simple once the setup is complete.
It was difficult to deploying the upgrade. Setting up structures and our GL was difficult.
Easy to use and accessible from anywhere, Fraxion is an excellent database to refer to when needed, especially for auditing purposes. The customer support team is excellent.
Occasional errors in accounting software when importing information if another user is in accounting system (has to do with batching).
Our experience with the software and Fraxion team has been very positive. We are hoping to improve spend approval process, automate processing and control our costs.
It would need to pull who the project manager is from our ERP software, and set the routing to go to that person instead, so no small feat. But, that's my one complaint.
I love it and has helped my team save time for expense claims. Our overall staff who use it love it as well.
It's very susceptible to fraud and when there are fraudulent transactions on your account, you can't contact anyone for several days.
The ease of use when adding subscription service products like office software is very helpful. Xero integration makes everything a bit smoother.
We have moved to another program. Lack of support, response times poor, no support available outside of business hours, lack of understanding about issues being experienced, cost.
Customer support was great and the product is high quality, easy to use.
The budget concept was confusing for our team and often led to payment issues. The integration with Xero misreported the actual balance of the account, instead it reported the budget amount.
Customer support is amazing too, they help straight away.
Kick ass Tools for a business that doesn't use credit accounts.
Fraxion
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Fraxion
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