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iSALUS provides industry-leading EHR, Practice Management and Medical Billing solutions to thousands of physicians and healthcare systems nationwide.
physicians, physician executives, clinical managers, practice managers, office administrators, healthcare executives, c-levels, hospital administrators, nurse practitioners, physician assistants
We love the product...it is very comprehensive covers all of are needs. It is also perfect for a small office the initial investment and on going costs are something we could afford.
There are a few areas of the product that are inconvenient and that is being unable to delete charts that were done in error, as well as, deleting accounts that are no longer needed.
Conclusion - Great program, fair price (way less than one that I looked at that was comparable), wonderful customer service, and a company dedicated to being the best.
Worse than that, when you are learning the system, they provide long boring video tutorials with way too much detail about what every single button does.
Ease of use, professional/technologically up-to-date, GREAT customer service, fair price for what you get (It's really does way more than we imagined!), it is now Mac-friendly (!).
I had to discard hours of work and dollars spent to accept another template in their library. Customer service is absolutely horrible.
The initiation team is good. The calendar is pretty good and appointment reminders are nice.
We've had an ongoing issue since January 2023 and it's now July 2023. I've requested many times to speak to a human because something must be getting lost in the ticket submission process.
I have appreciated that AH has very experienced success managers who are there to keep me efficient and always improving.
Now, they refuse to reimburse money they took (deposit) which was supposed to be refundable... despite having no right to it (supposed to be charged a percentage of charges collected right).
The customer service department and our implementation team were beyond helpful. We appreciate that Athena is ever changing, and always looking to improve the ease of business and quality of care.
Many templates were lost during one of their upgrades without warning so it has been difficult to rebuild them.
We are a long term user of EMRs and have found Athena to be the best by far of any we have used. Their reporting tool is better than any we have seen before and their on-going support is great.
Disregarding the harm they have done to their client and continuing to subject them to undue physical, emotional, and financial stress is just wrong.
The most I like is that we have help sorting out messages from pharmacies and faxes to each provider. It's also super easy to prescribe medications.
Reporting limitations and inability to do customizations and unable to require data to be completed in encounter notes.
Katie: My name is Katie. I am the office director at Behavioral Health Clinic. We are about 20 staffs and my rating for athenaOne, the EHR/EMR system, is a five. Before the owner psychiatrist bridged off to start his own clinic and use athenaOne, we used a system at our old clinic. I don't know remember the name. It was from 1997, and it was F1s, F11s, F12s, and it was very, very old school, not a lot of information, and definitely needed an update. The owner and medical director psychiatrist chose athenaOne. Once he chose the system to use, I was the one that helped onboard and set up the entire system for scheduling, credentialing, insurance payers, adding schedules, doing all the portal settings, et cetera, like that. So I'm assuming he chose the platform, because it is such a nice interface and everything flows really well. To get started with athenaOne, it was actually pretty easy on certain platform systems for different departments, such as scheduling, setting up schedules, transferring patients. I know we had a little blip with the adding the insurance payers and the credentialing portion based off the account manager were provided. Granted, we were also in the middle of COVID, July 2020, so the blip was on both sides, but it was pretty easy after a couple months of what we got used to. And then once in-house staff used athena more often, we got used to all the settings, and we were able to internally figure out and troubleshoot with one another. The advice I would give for any company or clinic that is considering using athenaOne, I would give them that everything is all accessible inside athenaOne. You have scheduling. You have insurance verifications. You have portal messages. You have reports you can run. You can send out automatic email campaigns to patients. You can customize that even, so it's not going to all patients, it can only go to certain patients of the day. Here in Minnesota, we have snowstorms, so if patients are coming in the afternoon, we can set a little blip to be sent out to all the patients in the afternoon that we are closing early because of all the snow coming. And now, we don't have to manually sit and call every single patient, so it's all beautifully laid out in each tab in interface.
iSalus EMR
Top FeaturesathenaOne
iSalus EMR
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athenaOne
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