Fullbay vs Mitchell RepairCenter: Which is a better fit?

And most customers like the ability to access their own customer portal. It's been a win-win for everyone.

Some of the larger reports takes a few seconds to generate (I know right). Along with sometimes to can get lost in the amount of data you can have access to.

It’s amazing how engaged and enthusiastic she is about training is on this software. I wish I could hire her away.

Too expensive, Fullbay wanted to charge alot of money to start and then charge more to pull my old data over from our old program that did 80% of what Fullbay does with no monthly costs or fees.

Fullbay is so easy to use and has great functions. From the service desk to the technicians on the floor this is a great product to track efficiencies and to communicate with your customer base.

We are use to QuickBooks reporting so Fullbay seems limited in that regard. Parts and inventory takes to long to load up each time to access those functions.

I cant say enough good things about Fullbay, I am so happy with what we can do with the software.

Overall Fullbay covers all bases in our approach to customer service. Some of the reporting is a bit short on the tech side but I find it very hard to find fault with the product.

The ease, the detailed illustrations, the ability to look up time for repair work, and the ability to get the right parts for my customers.

Unlike competing products, Mitchell cannot incorporate pictures taken with a cell phone to document problem areas or existing body damage on a customer car; the list of "cannots" goes on and on.

Angelica A

Product Support Supervisor

It is user friendly and allows the user to search via multiple parameters. Parts are broken down in easy to find sections and results are easy to read with clear diagrams.

The price is way too high and and getting out of a contract is impossible even if the product or add on was horrible.

All together a great product, works without fail. Updated regularly, great technical support team.

For even the plainest of cars. Part location does not exist, diagrams are a mess to find, and when found they DO NOT HAVE CONNECTOR VIEWS, and i go back to google.

When using Mitchell I loved the idea that you could look up service history.

It's not instant, there is a brief delay after clicking that you have to wait for before the page loads.