Mitchell RepairCenter vs Acumatica Cloud ERP: Which is a better fit?

The ease, the detailed illustrations, the ability to look up time for repair work, and the ability to get the right parts for my customers.

Unlike competing products, Mitchell cannot incorporate pictures taken with a cell phone to document problem areas or existing body damage on a customer car; the list of "cannots" goes on and on.

Angelica A

Product Support Supervisor

It is user friendly and allows the user to search via multiple parameters. Parts are broken down in easy to find sections and results are easy to read with clear diagrams.

The price is way too high and and getting out of a contract is impossible even if the product or add on was horrible.

All together a great product, works without fail. Updated regularly, great technical support team.

For even the plainest of cars. Part location does not exist, diagrams are a mess to find, and when found they DO NOT HAVE CONNECTOR VIEWS, and i go back to google.

When using Mitchell I loved the idea that you could look up service history.

It's not instant, there is a brief delay after clicking that you have to wait for before the page loads.

Ease of use, great dashboards, powerful technology, easy to integrate, and easy access to data.

The worst part of Acumatica is how it handles Email. System email accounts, while not a horrible idea, just don't work well.

It has very good change order management, and can provide great reports on the profitability of projects.

Very difficult to implement and costly the estimate was less than 25% of actual cost.

Becky B

Software Developer

The system is fantastic, and because it exists in the cloud, it can be accessed from any device at any time. It's easy to use, and you can tweak it to meet your specific requirements.

The worst part of that is how the outgoing emails use the system accounts. Outside contacts end up saving these email addresses instead of the "real" user email.

Parker P

Chief Corporate Development Officer

The customizable dashboard feature is the best thing about Acumatica. You can basically do anything and the basic dashboard is already powerful in itself.

Tom T

Director IT

The integrator we selected was highly rated by Acumatica, but we felt was weak and we struggled in our implementation. Our implementation was late and over budget.