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Designed to support parts suppliers, automakers, insurers, and manufacturers
Independent and franchised automotive repair and tire shops in the US and Canada. From small to large shops, including multi-store operations.
The best part has to be how easy it is to follow the vehicle progress through the facility. Especially helpful when you have multiple repairs going through your shop.
I don't see any point that is negative at the moment.
CCC has always been responsive, and my favorite thing about them is that they are very forward thinking. They are the only company that had photo estimating when covid hit and online scheduling.
There aren't many things to say here but I do have one or two complaints. I have and pay for the RPS option which is to populate recycled parts for the vehicle I am writing.
Overall We've reduced redundant operations, increased labor productivity, and we now have a fantastic way to measure our shop's performance as well a the performance of our team members.
Sometimes it lags but once restarted it will work.
And it is worth every penny. It is highly sophisticated and I cannot stress this enough a true All in One.
My preference is for CCC One to also include an accounting segment to reduce the administrative burden of exporting to a different accounting system.
Very user friendly and great customer support- New user can use this software almost immediately without too many obstacles. Great and almost seamless integration to QuickBooks.
The second worst problem is lack of user input. There are several areas in the program that work...but require many extra steps that could be reduced with minor coding additions.
What we like about RO Writer is the ease of use and the ability to navigate through the Software.
Constant interuptions in service with NO tech support. Having to wait over 2 weeks for a call back only to have them tell you they have no record of the original call/ problem.
It truly was the best ever ! it was a money machine, awesome records , tracking of techs, mor reports than you could ever need, inventory control, parts ordering, they had the bases covered.
Too many 'features' and repots that are useless. All the time invested into making this software 'better' is just adding useless reports and tracking mechanisms that are meaningless.
Thank you to the customer rep for always assisting myself and my coworkers. He always gives us fantastic customer service.
We often end up with appointments on the wrong day, at the wrong time, because people who use the program occasionally get tripped up by the anomalies/inconsistencies.
Jose: My name is Jose. I'm the founder of a management consulting firm. I rated CCC ONE Total Repair Platform four out of five stars. And for more reviews like this just click below. Before switching to CCC ONE, we were using a small piece of software called Tracker and it was designed for mom and pops. And when we're turning out 50 cars a day, we were no longer a mom and pop and we needed something that could scale with us. Some of the reasons we chose CCC ONE was integrated parts, ordering, updated parts pricing, being able to follow the job and ultimately reduce the amount of paper that we actually use in the shop to kind of keep a cleaner carbon footprint, if you will. So it saved us a good amount of money just in printing in paper fees alone. Getting started with CCC was a bit of a challenge. And the only reason I say that is because we went from a very small constrained system to something that incorporated everything from the front end to the back end of the business. So getting everybody on board and getting everyone trained in different aspects of the software and having them understand how everything works together was difficult. The good thing is that they helped us with onboarding and ultimately it was a fairly smooth transition. I think that if anyone's considering CCC, you definitely want to track how much time you're spending doing some of the tasks that can potentially be automated. For example, our guys used to spend hours per day on the phone calling and ordering parts or following up to find out when a part would arrive. Thanks to CCC ONE, we're able to submit the order electronically, get an electronic notification once the order is received, and we're able to see draft invoices before the parts come into our facility so we know what's coming. And so that cut down the amount of phone time and in turn made our process a lot smoother.
CCC ONE
R.O.Writer
Top FeaturesCCC ONE
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R.O.Writer
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