Shopify vs Ecwid: Which is a better fit?

Luis V.: My name is Luis. My position in my job is a warehouse administrator. The company has approximately 6 to 5 employees, depending on the season. It's a small company and it's a manufacturing company and I give Shopify 5 stars. It's a great, great platform to use. The problems that we bring and solve us using Shopify is the websites that we use, it gets to our customers in an impactful way because we get to show what our company is about using the websites that we make in the Shopify platform and it just creates a better view of what we do and so far, it has helped many of our customers with their business. So we also recommend our customers to use Shopify as well and it's very, very cost-efficient as well. It's priced very well. I'm surprised of the price that they have. So we enjoy using Shopify a lot. The most that we love about Shopify is how easy it is to use and again, it's very convenient. It reaches people all around the world. It's not just the United States that we live in. But it reaches people. We have customers that we reach all the way to Hong Kong, all the way to Australia. So it's something that's not just centered in one small area. It's something that's global, we could say and it's a great, great platform, to be honest. One thing I have noticed about the platform that we don't agree on is sometimes when we try to ... This is the problems that we've had. When we try to log into the platform, it gives us many times errors. We don't know why. There was one time that we did get, in a sense, it was compromised. But it wasn't to a degree that was very serious. But we got hold of Shopify and they told us that it wasn't a common issue and it might have been something that we did at our end. But as everything else that Shopify offers we're really okay with it. It was just that one little thing that we were concerned about for a little bit. But we got through it and we figured out the problem and we figured out that it was our fault. So that's it. That's all I have to say.

Brienne H.: Hi, I'm Brienne. I'm the founder of a digital marketing agency, and it is me, myself, and I. And I would give Ecwid a two out of five rating. Prior to using Ecwid, I didn't have any solution, because it was the first e-commerce attempt that I was making for a client of mine to build out their website. The website builder that I am most familiar with and use for my clients is called Snapps, and as an extension of what they offer for their e-commerce, Ecwid is a part of that. And so that was, at the time, my go-to choice, because it seemed like the only options so that it would integrate well with Snapps. Initially, Ecwid had a very simple and basic setup, which is what we needed just to make it easy and straightforward. And that seemed like it was promising at the beginning. Everything was fairly basic. For this particular client, the goal we needed was for ticket sales, packages, and donation ability. And while we initially had good onboarding with Ecwid, it became clear very quickly that there would be difficulty in that being comprehensive and custom. So it's difficult to customize with Ecwid. It's also difficult to get a clear answer from their customer support. That was what was most surprising to me, was when we needed direct answers, they're not very clear in their direct email responses. They delay their response time and usually will punch you to their FAQ pages, which turns out are not even fully built out. So you'll see partial answers on their FAQ pages. And that ultimately became the breaking point for us, because we had a deadline to get the tickets and the launch for this client out and it just wasn't working in the way we had hoped. I would say that between the slow response, the confusing answers of the customer service, and the overall limited functionality and customization of their e-commerce approach, that would be the reason I personally wouldn't go back to Ecwid, nor recommend it to anyone.