Top Echelon vs UKG Ready: Which is a better fit?

Blair P.: Hello. My name is Blair. I'm a director of recruiting with a national staffing and recruiting company. I would rate Big Biller four out of five stars. I actually, in my current position, we were starting a new division so we were actually starting from scratch and reviewing all options available as far as the ETS systems. At my previous job, I used a system called Bullhorn. That was a fairly good system. It happened to be very pricey and the customer service was not as responsive as what we noticed with some of the other companies that we had assessed as we were exploring our options. Big Biller, first and foremost, we reached out to probably about half a dozen companies and Big Biller was instantly kind of at the top of our list, just because of being customer service that we noticed even without being their customer. They were extremely responsive and very detailed with their answers and support. They also offered a two week trial, which was something we really liked so that we could try it before we bought the product. What we noticed during that trial really just kind of sealed the deal. It was a very easy to learn program. Everything's very customizable and it was easy to really allow our team to work seamlessly, whether they were at home or at various offices. Getting started with Big Biller was really easy. As I mentioned, not only was their customer support really responsive if we did have any questions along the way, but built into the system is a variety of onboarding videos that are right at your fingertips, and you can do them at your own convenience. In addition to that, the system itself was just very user-friendly. So even without the videos, our whole team felt very comfortable in getting started. If you are considering Big Biller or other ATS systems, I would highly recommend trying out the free two week trial. I think that's the best way to really try it before you buy it to get to see if it's something that fits the needs of your business and is comfortable for your team to use. I would also recommend reaching out to various companies and seeing how responsive their customer service is, because once you become a customer, if you've run into any issues, you're going to want that timely support. I really think you'll see Big Biller stand out from that perspective as well.

John R.: My name is John. I'm a Corporate Director of Human Resources of a company called Colorvision. We have about 325 employees, and we are in the photo technology industry. And I would give UKG a rating of five out of five because it is a wonderful platform that has worked very seamlessly for our team. We were previously using Paycom, and the experience was that the support level really wasn't what we needed it to be. We had some people that were not as overly technically savvy, and it really just wasn't working from a support standpoint. So the RFP went out. We flipped over into UKG based on the selling of their support, which since we have contracted with them, has been exceeded within fulfillment. We went into UKG Ready for a couple of reasons. Number one was the experience we were having with our previous provider, Paycom, and the support that we were receiving. But second, it was based on the support that was being sold to us. The sales rep, great relationship that really kind of dug in to learn what it was we were looking for, what we wanted the system to do, and they really crafted the system and then especially the pricing around what was going to work for our business at that point in time. The implementation of UKG was amazing. Their support team handheld us throughout the entire process. When there were questions, we had resources that we could talk to, a number of people involved in the process, and it was just virtually seamless. Even moving from Paycom into UKG, the imports and where the data was getting stored and housed, it was just such a relatively simple process. Yes, there was a lot of work to do to get it set up, but it didn't really feel like work because UKG was so supportive and helpful throughout that process. My recommendation would be there's a lot of companies out there that are going to sell what I would call a pipe dream. They're going to sell the stars and the moon and probably land somewhere in the middle of an ocean with the fulfillment of that. And that has not at all been my experience with UKG. I've had some questions throughout our time with UKG, and I've actually reached out to some of the highest senior levels inside of UKG and gotten personal responses from people who would normally delegate that out to their assistants. They really live and practice what they call 'your partner for life' with their model, and I actually feel that. They are invested in our success and our use of the system and getting out of it what we need. And I would highly recommend anybody that is considering UKG, take that in mind, because they are absolutely delivering that. They are not selling a pipe dream. They are selling a reality.