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Chargebee vs Zuora: Which is a better fit?

Updated on January 20th, 2025
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Summary
Key features rated by users
Features selected based on 11,646 reviews from Billing and Invoicing users.
% Fit
Missing features
Not enough reviews
Feature ratings
Invoice Creation
4.5
Invoice Processing
4.0
Client Management
NA
Payment Processing
4.4
Financial Management
NA
% Fit
Missing features
Not enough reviews
Feature ratings
Invoice Creation
4.2
Invoice Processing
--
Client Management
NA
Payment Processing
4.3
Financial Management
NA
User satisfaction
4.3
User reviews92
Ease of use
4.2
Functionality
4.2
Value for money
4.0
Customer support
3.9
3.9
User reviews50
Ease of use
3.5
Functionality
3.9
Value for money
3.6
Customer support
3.6
Price starts from
Monthly subscription
Free version
Free trial
Yearly subscription
Free version
Free trial
Best for

SMB + Mid-market & enterprise businesses. SaaS, PaaS, E-commerce, Subscription Commerce, Telecomm & Media, Coworking Spaces, Subscription Services, IoT, Non-profits.

Cloud-based solution for businesses of all sizes that helps in managing subscriptions through product catalogs, multiple payment methods & more.

User reviews
pros & cons
1 / 4
View Reviews
1 / 4
View Reviews
Video reviews
No video reviews yet
video-239d77e9-eeb5-4133-4ad4-08da32e14052
Jared D
Executive Director
4.0

Jared D.: I'm Jared, customer success manager. And I would give Zuora a four out of five stars. And for more reviews like this, click the link below. So with Zuora, we are able to charge and manage all of our subscriptions for our SaaS company. So for our annual agreements, if customers are charged annually, quarterly, monthly, we're able to house all of those different products for those different subscriptions within Zuora. And manage those and update those as needed. And then all those funds can be paid out into our bank and recorded on our financials. What we liked most about Zuora was how well that it integrated with our platform. Also, their support team was great. Their onboarding team was great. So getting it implemented, which I know I didn't directly oversee, but I knew there was a lot of concerns about getting everything implemented and migrated over from Strike that we were using before. But from what I saw post import and migration, everything went extremely well and their team was very responsive and very happy to help work out any kinks to get us set up with Zuora correctly. The thing that I'd say I'd like the least is Zuora is... You do have to have a good amount of training in it and be well versed in it to navigate the platform itself. It's not extremely intuitive. And it's a little bit complicated to make certain adjustments and changes and tweaks for different products that you want to set up. And especially with different packages that we were selling, to get all of that set up in the platform definitely took some time. And we had people on our billing team that were Zuora experts that we had to go to for things that you would think would be a little bit more simple. So very powerful tool, able to do a lot. It's just that you do have to work with it quite a bit to get familiar with it. And the actual interface itself maybe feels a little bit dated and a little bit clunky.

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User interface
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Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

Logo Img
--%
Logo Img
--%
Accounting Integration
207
Important
Activity Dashboard
388
Important

Chargebee

Top Features
29/50
  • Backup and Recovery
  • Bulk Send
  • Client Management
  • Compliance Management
  • Credit Note
  • Document Management
  • Dynamic Pricing
  • Event Logs
  • File Encryption
  • File Sharing
  • Financial Management
  • Fraud Detection
  • Hourly Billing
  • Master Data Management
  • Process/Workflow Automation
  • Project Billing
  • Projections
  • Purchase Order Management
  • Purchasing & Receiving
  • Quotes/Estimates
  • Time & Expense Tracking
  • Accounting Integration
  • Activity Dashboard
  • Alerts/Notifications
  • API
  • Billing Portal
  • Contact Database
  • Contingency Billing
  • Credit Card Processing
  • Customizable Branding
  • Customizable Invoices
  • Customizable Reports
  • Customizable Templates
  • Dunning Management
  • Email Management
  • Invoice Creation
  • Invoice History
  • Invoice Processing
  • Mobile Payments
  • Multi-Currency
  • Multi-Language
  • Online Invoicing
  • Payment Processing
  • Real-Time Data
  • Real-Time Reporting
  • Recurring/Subscription Billing
  • Reminders
  • Reporting & Statistics
  • Tax Calculation
  • Third-Party Integrations
See All features
Hide Billing and Invoicing Software Features -

Zuora

24/50
Show Billing and Invoicing Software Features +
Chargebee
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Zuora
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Chargebee
  • By Chargebee
  • Located in United States
  • Founded in 2011
Zuora
  • By Zuora
  • Located in United States
  • Founded in 2007
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