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SMB + Mid-market & enterprise businesses. SaaS, PaaS, E-commerce, Subscription Commerce, Telecomm & Media, Coworking Spaces, Subscription Services, IoT, Non-profits.
Cloud-based solution for businesses of all sizes that helps in managing subscriptions through product catalogs, multiple payment methods & more.
The interface is clean and easy to use, plus it has a lot of features that make it worth the price. I love that they have integrations with so many other platforms, like Slack or Zapier.
Obviously no one is testing or maintaining the code. It's half baked, buggy and the user interface is bad.
It's great for recurring subscriptions and provides the best customer service experience. Chargebee is the best billing and recurring tool I've ever used.
Transitioning some of the data from the playground environment to the live environment was a bit confusing.
It's really easy to use and handles everything for you + it has great documentation for developers and I havem't encoutered any kind of bug which is truly amazing. Chargebee is basically perfect.
Since Chargebee is a new company, there are a few rough spots, for example, when using their hosted payment pages, any payment errors are generic.
Their customer service is awesome and provides great help. However, because it is easy to use, I have not had to use their help more than once.
Things started to go wrong when we try to use a more advanced implementation using their API. Integration with Hubspot was a mess, but we manage to fix that.
They provide outstanding technical and customer support and they will hold your hand until you're finally happy.
Building reporting can be a bit complex & it can be pretty slow to pull certain reports. Inability to link between multiple data sources in reporting which can be frustrating.
On the other hand, the integration of the software with others in the market is very good, such is the case of our CRM that joins perfectly with Zuora.
I don't like the limited data verification in the software. For example, there is no email address validation in API when creating Contacts.
I loved how almost everything I and my company wanted to monitor, such as the money we had coming in and the success of certain products within our catalog, were all possible through Zuora.
Sometimes can be confusing with how it sends to Z billing but for the most part I don't have much to complain about.
They had just purchased Zuora and it was my job to implement it. It was a seamless and great experience.
It’s so slow, it has delayed my sales process by A LOT.
Jared D.: I'm Jared, customer success manager. And I would give Zuora a four out of five stars. And for more reviews like this, click the link below. So with Zuora, we are able to charge and manage all of our subscriptions for our SaaS company. So for our annual agreements, if customers are charged annually, quarterly, monthly, we're able to house all of those different products for those different subscriptions within Zuora. And manage those and update those as needed. And then all those funds can be paid out into our bank and recorded on our financials. What we liked most about Zuora was how well that it integrated with our platform. Also, their support team was great. Their onboarding team was great. So getting it implemented, which I know I didn't directly oversee, but I knew there was a lot of concerns about getting everything implemented and migrated over from Strike that we were using before. But from what I saw post import and migration, everything went extremely well and their team was very responsive and very happy to help work out any kinks to get us set up with Zuora correctly. The thing that I'd say I'd like the least is Zuora is... You do have to have a good amount of training in it and be well versed in it to navigate the platform itself. It's not extremely intuitive. And it's a little bit complicated to make certain adjustments and changes and tweaks for different products that you want to set up. And especially with different packages that we were selling, to get all of that set up in the platform definitely took some time. And we had people on our billing team that were Zuora experts that we had to go to for things that you would think would be a little bit more simple. So very powerful tool, able to do a lot. It's just that you do have to work with it quite a bit to get familiar with it. And the actual interface itself maybe feels a little bit dated and a little bit clunky.
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