Zuora vs Holded: Which is a better fit?

Jared D.: I'm Jared, customer success manager. And I would give Zuora a four out of five stars. And for more reviews like this, click the link below. So with Zuora, we are able to charge and manage all of our subscriptions for our SaaS company. So for our annual agreements, if customers are charged annually, quarterly, monthly, we're able to house all of those different products for those different subscriptions within Zuora. And manage those and update those as needed. And then all those funds can be paid out into our bank and recorded on our financials. What we liked most about Zuora was how well that it integrated with our platform. Also, their support team was great. Their onboarding team was great. So getting it implemented, which I know I didn't directly oversee, but I knew there was a lot of concerns about getting everything implemented and migrated over from Strike that we were using before. But from what I saw post import and migration, everything went extremely well and their team was very responsive and very happy to help work out any kinks to get us set up with Zuora correctly. The thing that I'd say I'd like the least is Zuora is... You do have to have a good amount of training in it and be well versed in it to navigate the platform itself. It's not extremely intuitive. And it's a little bit complicated to make certain adjustments and changes and tweaks for different products that you want to set up. And especially with different packages that we were selling, to get all of that set up in the platform definitely took some time. And we had people on our billing team that were Zuora experts that we had to go to for things that you would think would be a little bit more simple. So very powerful tool, able to do a lot. It's just that you do have to work with it quite a bit to get familiar with it. And the actual interface itself maybe feels a little bit dated and a little bit clunky.