Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. Learn more.
Capterra carefully verified over 2 million reviews to bring you authentic software and services experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. Learn more.
Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software and service providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. Learn more.
Cloud-based solution for businesses of all sizes that helps in managing subscriptions through product catalogs, multiple payment methods & more.
BILL (NYSE: BILL) is a leader in financial automation software for small and midsize businesses. We are dedicated to automating the future of finance so businesses can thrive.
They provide outstanding technical and customer support and they will hold your hand until you're finally happy.
Building reporting can be a bit complex & it can be pretty slow to pull certain reports. Inability to link between multiple data sources in reporting which can be frustrating.
On the other hand, the integration of the software with others in the market is very good, such is the case of our CRM that joins perfectly with Zuora.
I don't like the limited data verification in the software. For example, there is no email address validation in API when creating Contacts.
I loved how almost everything I and my company wanted to monitor, such as the money we had coming in and the success of certain products within our catalog, were all possible through Zuora.
Sometimes can be confusing with how it sends to Z billing but for the most part I don't have much to complain about.
They had just purchased Zuora and it was my job to implement it. It was a seamless and great experience.
It’s so slow, it has delayed my sales process by A LOT.
Great product, terrific price. I would highly recommend the product to anyone looking for this type of software.
Customer service is terrible. If you have problems you will need to wait at least a day or two after making an online appointment.
I love the ability for managers to view and approve payments online. Faster, easier, and more organized than submitting paper invoices for approval (and better for the environment!).
The support is terrible. Answers are basically "ya, you can't do that.
Its automation of financial tasks, robust reporting capabilities and integration with popular accounting software has greatly improved our financial processes.
My experience has me looking at the competitors as they seem to be struggling to keep this company together.
I love the ease of using and setting up this system to ensure timely payments for myself from other sponsors and companies.
I have found multiple invoices matched to the wrong vendors and how to find these is a nightmare.
Jared D.: I'm Jared, customer success manager. And I would give Zuora a four out of five stars. And for more reviews like this, click the link below. So with Zuora, we are able to charge and manage all of our subscriptions for our SaaS company. So for our annual agreements, if customers are charged annually, quarterly, monthly, we're able to house all of those different products for those different subscriptions within Zuora. And manage those and update those as needed. And then all those funds can be paid out into our bank and recorded on our financials. What we liked most about Zuora was how well that it integrated with our platform. Also, their support team was great. Their onboarding team was great. So getting it implemented, which I know I didn't directly oversee, but I knew there was a lot of concerns about getting everything implemented and migrated over from Strike that we were using before. But from what I saw post import and migration, everything went extremely well and their team was very responsive and very happy to help work out any kinks to get us set up with Zuora correctly. The thing that I'd say I'd like the least is Zuora is... You do have to have a good amount of training in it and be well versed in it to navigate the platform itself. It's not extremely intuitive. And it's a little bit complicated to make certain adjustments and changes and tweaks for different products that you want to set up. And especially with different packages that we were selling, to get all of that set up in the platform definitely took some time. And we had people on our billing team that were Zuora experts that we had to go to for things that you would think would be a little bit more simple. So very powerful tool, able to do a lot. It's just that you do have to work with it quite a bit to get familiar with it. And the actual interface itself maybe feels a little bit dated and a little bit clunky.
Thomas Z.: Hi, my name is Tommy. I am a controller at Hall. We are in the transportation industry. We started out staffing CDL truck drivers. We had hundreds of drivers and now we're getting more into the software space. Right now, we've got about eight employees, and I give BILL a five out five. So I've used MineralTree in the past. It's very clunky. It's a bit more expensive and more archaic. It wasn't as simple to set up as BILL has been. BILL has seamless integrations to our QuickBooks Online that makes paying bills and sending out invoices extremely easy. Integrating BILL to our company and QuickBooks and our other softwares took 30 minutes. It was really easy, a step-by-step guide, and we were able to knock it out with a small team. Recommendations that I'd have for BILL is just understand all the capabilities that it has. You might be looking at BILL just to pay your bills in your AP department, but check it out for sending out invoices or even having your contractors send you invoices to make it easier for them.
Prioritize real-user-identified key features according to your needs to find your best fit.
Zuora
BILL Accounts Payable & Receivable
Top FeaturesZuora
--
BILL Accounts Payable & Receivable
Talk with a software expert for free. Get a list of software that’s great for you in less than 15 minutes.
Products similar to those you're currently comparing: