Melio vs Zuora: Which is a better fit?

Xavier: Hi, I'm Xavier. I'm the founder of Mixtons. We are a team of six, and I would give Melio a rating of five out of five. So prior to Melio, we used to do everything manually and it made both cash flow and forecasting very difficult. So integrating into Melio allowed us to streamline our processes with our finances and just have a much more seamless process when dealing with smaller accounts, particularly those that were either within Europe or in the US as well. So we chose Melio because frankly, it was the simplest to use. The UX and UI is very intuitive. For me, I'm a dyslexic, so I typically like things to be very simple and Melio ticks all of those boxes, and I know for the rest of the team, for them to integrate and to use, particularly from a payroll and from a cash flow perspective, the feedback from them has been tremendous, and we're going to continue using Melio well into the future. So Melio is probably one of the easiest platforms that I've ever onboarded with. They've got really intuitive UX and UI, but on top of that, they've got really helpful guides. And through their email, they actually send out some really useful handbooks that allow you to understand different parts of their processes. And I didn't actually realize how much they did, but every time they send me another email, it seems that their product and software is much more powerful than I even realized. So I'm still learning, I'm still figuring it out, but in terms of onboarding, it was very simple. So in onboarding with Melio, the only thing I would recommend is making sure that you sit with your team and you make sure that everybody is up to speed on what the changes are going to be, particularly if you're coming from a manual background. Because it's so simple, sometimes it can feel a little bit too good to be true, and some team members may find it more difficult to switch over from old processes onto new ones. So I'll just make sure team clarity is up there as a priority.

Jared D.: I'm Jared, customer success manager. And I would give Zuora a four out of five stars. And for more reviews like this, click the link below. So with Zuora, we are able to charge and manage all of our subscriptions for our SaaS company. So for our annual agreements, if customers are charged annually, quarterly, monthly, we're able to house all of those different products for those different subscriptions within Zuora. And manage those and update those as needed. And then all those funds can be paid out into our bank and recorded on our financials. What we liked most about Zuora was how well that it integrated with our platform. Also, their support team was great. Their onboarding team was great. So getting it implemented, which I know I didn't directly oversee, but I knew there was a lot of concerns about getting everything implemented and migrated over from Strike that we were using before. But from what I saw post import and migration, everything went extremely well and their team was very responsive and very happy to help work out any kinks to get us set up with Zuora correctly. The thing that I'd say I'd like the least is Zuora is... You do have to have a good amount of training in it and be well versed in it to navigate the platform itself. It's not extremely intuitive. And it's a little bit complicated to make certain adjustments and changes and tweaks for different products that you want to set up. And especially with different packages that we were selling, to get all of that set up in the platform definitely took some time. And we had people on our billing team that were Zuora experts that we had to go to for things that you would think would be a little bit more simple. So very powerful tool, able to do a lot. It's just that you do have to work with it quite a bit to get familiar with it. And the actual interface itself maybe feels a little bit dated and a little bit clunky.