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Neon CRM is the top constituent management platform for organizations and associations that need an all-in-one solution. Manage your supporters, create workflows, and access powerful reports.
Small to medium nonprofit organizations, international, multi-site organizations.
Ease of use; cost effective; robust online resources for help and training; NEON contacts were easy to deal with and very supportive.
Likewise, the inability to choose an existing email to send to an individual constituent from their account page is a frustration.
We love NEON so much, and we are so thankful to have such a wonderful and reliable place to manage all of our information.
Neon pay is truly horrible, if you have another option take it.
We have only used the free version so we are hoping this is as great as we are expecting.
There are a lot of bugs in Neon. One of the most frustrating is that sometimes my searches do not return an account until I type out the whole account name.
They know what they're good at and integrate other systems for things that have better, more specialized products like, Eventbrite, Quickbooks and Mailchimp, and consolidates the data.
Now we are stuck, spending thousands on a data transfer. If you are considering Neon, don't.
I would recommend more search options. I am very pleased with the patience and willingness to help from the technical support.
One of the major drawbacks is the missing receipt generator. I would gladly pay a bit more for the software if it was able to automatically generate paper receipts without having to do a mail merge.
Donor Tools helps us keep good records of our supporters. We are able to strategize and thank them appropriately.
Sometimes, I have thought to not enter in the work address altogether under the individual, and instead, enter their individual name under the Corporation-this brings up a whole other set of problems.
I like being able to easily access the donation history for each user, as that is important to my job to see the consistency and which fund they have donated to.
It is incredibly frustrating to only be able to communicate via email.
Donor Tools has been a great fit for our small non-profit. It integrates beautifully with Mailchimp and PayPal, and makes it easy to see how our fundraising efforts compare with past years.
My screen freezes sometimes during contact address input (but that might be a problem on my end with my browser).
Michael: I'm Michael. I'm the Executive director of SoCal Adaptive Sports. And I give our CRM a 5. I was using spreadsheets and pieces of paper and that did not work at all, very inefficient. So in 2018, '19, I worked for an organization in North Carolina and we were using Neon, and I really liked it. Pretty easy to use, really good tech customer service. And so when we started looking for a CRM, we investigated some other ones, but I really like Neon and it is performing for us really well. Yeah. We really had some really good technical assistance, customer service, so it's been pretty easy to get it up and running and we've trained a couple of other staff in how to use it. But I think the thing that's made it really easy, again, has been our, I guess our account executive, a guy named Carlos, who's very patient and has helped us to answer all of our questions. Neon CRM, again, it's pretty simple to use. It's not that expensive. So I think in looking at Neon and using Neon as a nonprofit organization, it's doing everything that we need. So we needed to do a BET registration, we needed to build a database, we needed to do fundraising, and keep track more easily. We needed to connect our accounting system to Neon, so it's really been able to do everything that we ask. The thing that Neon has also are a lot of instructional videos. I'm going to start attending some weekly classes for different issues, and so that's really helpful. But again, I think the thing that you want to look at is what is the customer service like, when you have a question, how long do you have to wait? And for Neon questions are answered really quickly and they also have a really good database, questions, and answers. And at least for us, that's been really important because we're a smaller organization, so we've been treated really well. Excellent customer service.
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Neon CRM
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