TCN vs Lexop: Which is a better fit?

chris c

VP Operations

The dialing solutions are great, these guys will find work around's and really help brainstorm dialing issues you may be having as well as bring new ideas to help your business succeed.

Customer Service is terrible. I have had multiple breakdowns and glitches.

I seem to be a good System and I like a lot of the features like the Paused button where I can pause when I am on a call or break, lunch, meeting or training.

I cant think of anything that i dislike about this product.

I like how easy TCN is to use, both for administration and for agents who are dialing. They have great customer support.

Access to recorded calls should be longer. Its inconvenient having to pull the calls each day and store them somewhere else.

Their customer service is the best in the industry. If I have any issues, their staff is on top of the situation.

Calls coming through to patients as SPAM call.

The best in this software is the fact that we do not need to go to the post office and waste time and money. Also, I have never had such an amazing customer service experience.

The ONLY negative thing I have to say is that when it comes time to follow up and look at the status of the email, it is often difficult to find.

A very good technology, good team work with the administrator.

Also, when a client sends us a reply through Lexop we have no notification.

Lexop's no.1 attribute is that its core feature has worked without fail for me over the last year.

The only time i had an issue an administrator answered my question in no time and fixed the issue within a day. He even credited my account for the inconvenience.

Great product, especially in our field (real estate).