TCN vs Nextiva Contact Center: Which is a better fit?

chris c

VP Operations

The dialing solutions are great, these guys will find work around's and really help brainstorm dialing issues you may be having as well as bring new ideas to help your business succeed.

Customer Service is terrible. I have had multiple breakdowns and glitches.

I seem to be a good System and I like a lot of the features like the Paused button where I can pause when I am on a call or break, lunch, meeting or training.

I cant think of anything that i dislike about this product.

I like how easy TCN is to use, both for administration and for agents who are dialing. They have great customer support.

Access to recorded calls should be longer. Its inconvenient having to pull the calls each day and store them somewhere else.

Their customer service is the best in the industry. If I have any issues, their staff is on top of the situation.

Calls coming through to patients as SPAM call.

The ROI on this kind of investment is key and we believe that over the long term it will be significant. It’s amazing technology that is a growth driver for any customer focused organization.

It is unknown if I’ll be able to recoup all of them back, and unfortunately, there is no way that I’ll ever know.

With our new Analytics platform, we can share how things are tracking and it’s keeping the team really focused and on task. We love it and the results are pretty amazing too.

I am a business owner that is undoubtedly frustrated and beyond upset over the financial damages and los that we experienced during our time attempting use of Nextiva’s services.

The customer service is outstanding and they have a team of technicians that understand the ins and outs of the products as well really care about your own personal success.

There are times where I calls are not coming in and its saying chat unavailable. It happens several times in a day so having said that, i hate it when that happens.

It’s been great to see them figure out how to integrate the tool and make the most of the new functionality. We are very excited to see how this impacts our results in the coming weeks and months.

From our Messaging app not working to the setup being manipulated by Nextiva's customer service without our knowledge it has turned into an almost daily conversation through phone calls and email.