TCN vs Retreaver: Which is a better fit?

chris c

VP Operations

The dialing solutions are great, these guys will find work around's and really help brainstorm dialing issues you may be having as well as bring new ideas to help your business succeed.

Customer Service is terrible. I have had multiple breakdowns and glitches.

I seem to be a good System and I like a lot of the features like the Paused button where I can pause when I am on a call or break, lunch, meeting or training.

I cant think of anything that i dislike about this product.

I like how easy TCN is to use, both for administration and for agents who are dialing. They have great customer support.

Access to recorded calls should be longer. Its inconvenient having to pull the calls each day and store them somewhere else.

Their customer service is the best in the industry. If I have any issues, their staff is on top of the situation.

Calls coming through to patients as SPAM call.

The team at Retreaver is lean, but incredibly hands on and passionate about helping their clients succeed. Their support team is one of the big reasons we will stay with Retreaver forever.

When you deal with so many buyers, its hard to keep track.

Retreaver has an excellent support team and is easy to use. Plus the reporting is detailed and very useful.

Some of the filtering can be tricky to set up and is counter-intuitive, however the support team is always there to guide you through any difficult set ups.

They are the true embodiment of bring value and you will be rewarded.

It's affordable, easy to navigate and support is always easy to reach, the turnaround responses from support is almost always immediately.