TCN vs Aspect Unified IP: Which is a better fit?

chris c

VP Operations

The dialing solutions are great, these guys will find work around's and really help brainstorm dialing issues you may be having as well as bring new ideas to help your business succeed.

Customer Service is terrible. I have had multiple breakdowns and glitches.

I seem to be a good System and I like a lot of the features like the Paused button where I can pause when I am on a call or break, lunch, meeting or training.

I cant think of anything that i dislike about this product.

I like how easy TCN is to use, both for administration and for agents who are dialing. They have great customer support.

Access to recorded calls should be longer. Its inconvenient having to pull the calls each day and store them somewhere else.

Their customer service is the best in the industry. If I have any issues, their staff is on top of the situation.

Calls coming through to patients as SPAM call.

The customization and granularity the UIP product provides has been amazing in scaling our outbound campaigns. It's not as easy to learn, but it's a powerful tool.

When it hungs and fails to end calls. When it fails to connect the sip phone.

High availability works great and has been very solid; Aspect support has been very helpful with any issues.

Joseph J

VP Strategic Operations

Upgrade cycle is too aggressive for large companies that have heavy integration and limited IT resources.

The routing and skilling capabilities of the system are excellent. The RTR and RTA dashboards are good as well.

Call distribution becomes hectic when IPINQ is intermittent. Calls traffic may easily be distorted hence poor service levels.

Dashboard - very effective. Great solution that helps us meet the needs of our clients.

The customer chat experience is terrible. The email routing can be cumbersome and expensive requiring 3 email inboxes per service.