TCN vs Simplicity: Which is a better fit?

chris c

VP Operations

The dialing solutions are great, these guys will find work around's and really help brainstorm dialing issues you may be having as well as bring new ideas to help your business succeed.

Customer Service is terrible. I have had multiple breakdowns and glitches.

I seem to be a good System and I like a lot of the features like the Paused button where I can pause when I am on a call or break, lunch, meeting or training.

I cant think of anything that i dislike about this product.

I like how easy TCN is to use, both for administration and for agents who are dialing. They have great customer support.

Access to recorded calls should be longer. Its inconvenient having to pull the calls each day and store them somewhere else.

Their customer service is the best in the industry. If I have any issues, their staff is on top of the situation.

Calls coming through to patients as SPAM call.

We are very pleased with our decision with Simplicity for our collection software needs, but also because of the friendly and well-informed support we receive when questions arise.

I realize that these suggestions cost money, but I don't think that a practitioner would complain about a one-time setup fee for Dropbox integration or a monthly fee if it was reasonable.

We have been impressed with the system, customer service and overall experience with simplicity. We really appreciate the way Simplicity heads are feedback and implements new features and updates.

Your search for a collection software should stop here. Look no further Simplicity Collect has what you need.

It has taken some time to navigate all of the features. I have made requests to the help desk for new features and reports and the help desk has been wonderful.

Up until a week ago it has been okay, but the past week the software has been offline intermittently at critical times of the day for us, with no real explanations except the canned response.

The support was excellent and the staff was friendly and knowledgeable. I would recommend Simplicity to anyone running a collection/litigation firm or a judgment recovery firm.

Not sure since my experience has been minimal.