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Igloo vs LiveAgent: Which is a better fit?

Updated on February 11th, 2025
Capterra offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links.
Summary
Key features rated by users
Features selected based on 5,211 reviews from Knowledge Management users.
% Fit
Not enough reviews
Feature ratings
Knowledge Base Management
5.0
Content Management
5.0
Alerts/Notifications
4.0
Communication Management
4.5
Access Controls/Permissions
5.0
% Fit
Not enough reviews
Feature ratings
Knowledge Base Management
4.5
Content Management
4.8
Alerts/Notifications
4.5
Communication Management
4.0
Access Controls/Permissions
4.5
User satisfaction
4.5
User reviews39
Ease of use
4.3
Functionality
4.4
Value for money
4.4
Customer support
4.3
4.7
User reviews1,668
Ease of use
4.6
Functionality
4.6
Value for money
4.7
Customer support
4.7
Price starts from
Not provided by vendor
Free version
Free trial
/user
Monthly subscription
Free version
Free trial
Best for

If you want a platform that makes communication a two-way street, improves the employee experience, delivers the culture you aspire to, and integrates with the tools your people rely on, try Igloo.

Wide range of Small & Medium Sized businesses in eCommerce, Telco, Insurance, SaaS, Startups & Enterprise.

User reviews
pros & cons
1 / 4
View Reviews
1 / 4
View Reviews
Video reviews
No video reviews yet
video-750505c5-b7f9-4c36-a04a-08db81a1ccb5
Moses T
Marketer
3.0

Moses: My name is Moses. I'm a consultant for Automate Accelerator. My rating for LiveAgent is three out of five. So before using LiveAgent, we used other help support. One that I can recall is Zendesk. So that's a platform that we use. One that we went with LiveAgent was the support function that LiveAgent was giving, and at the same time, it allows us to have multiple users on LiveAgent. And allow training of staff to use LiveAgent for support tickets was really, really easy. It also allows us to give more help option through our end users, not only from a texting perspective of a virtual assistant, but at the same time putting on video calls for them to actually utilize as well. So it was fairly challenging at the start to onboard LiveAgent. The only reason was there was a learning curve with the technology, and there was a user interface issue with the system at the point of time. But once we got onboarded, it was really, really easy to get going and to onboard new staff, and training of new staff on it as well. So, if you're considering using LiveAgent, I would say budget would definitely be a top option of mine, because LiveAgent is fairly pricey. It goes on per user seat basis. But at the same time, in terms of functionality, it is one of the best in the market. So that's something definitely to consider as well.

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User interface
No videos provided by vendor
102188 video thumbnail}
1 Video
84689
5 screenshots
102188
4 screenshots
Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

Logo Img
--%
Logo Img
--%
Access Controls/Permissions
207
Important
Activity Dashboard
388
Important

Igloo

25/36
  • Activity Tracking
  • Customizable Branding
  • Customizable Fields
  • Customizable Reports
  • Data Import/Export
  • Live Chat
  • Reporting & Statistics
  • Single Sign On
  • SSL Security
  • Surveys & Feedback
  • Third-Party Integrations
  • Access Controls/Permissions
  • Activity Dashboard
  • Alerts/Notifications
  • API
  • Calendar Management
  • Catalog Management
  • Collaboration Tools
  • Commenting/Notes
  • Communication Management
  • Content Library
  • Content Management
  • Customizable Templates
  • Decision Support
  • Discussions/Forums
  • Document Management
  • Drag & Drop
  • Full Text Search
  • Knowledge Base Management
  • Multi-Language
  • Self Service Portal
  • Social Media Integration
  • Tagging
  • Text Editing
  • Widgets
  • Workflow Management
See All features
Hide Knowledge Management Software Features -

LiveAgent

Top Features
33/36
Show Knowledge Management Software Features +
Igloo
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
LiveAgent
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Igloo
  • By Igloo Software
  • Located in Canada
  • Founded in 2008
LiveAgent
  • By QualityUnit
  • Located in Slovakia
  • Founded in 2004
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