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Zoho Desk vs Igloo: Which is a better fit?

Updated on February 13th, 2025
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Summary
Key features rated by users
Features selected based on 5,211 reviews from Knowledge Management users.
% Fit
Not enough reviews
Feature ratings
Knowledge Base Management
4.4
Content Management
4.4
Alerts/Notifications
4.3
Communication Management
4.6
Access Controls/Permissions
4.3
% Fit
Not enough reviews
Feature ratings
Knowledge Base Management
5.0
Content Management
5.0
Alerts/Notifications
4.0
Communication Management
4.5
Access Controls/Permissions
5.0
User satisfaction
4.5
User reviews2,193
Ease of use
4.4
Functionality
4.5
Value for money
4.5
Customer support
4.3
4.5
User reviews39
Ease of use
4.3
Functionality
4.4
Value for money
4.4
Customer support
4.3
Price starts from
/user
Monthly subscription
Free version
Free trial
Not provided by vendor
Free version
Free trial
Best for

Zoho Desk, Zoho's flagship web-based customer service software, helps businesses of all sizes and types deliver superior customer service without spending a fortune.

If you want a platform that makes communication a two-way street, improves the employee experience, delivers the culture you aspire to, and integrates with the tools your people rely on, try Igloo.

User reviews
pros & cons
1 / 4
View Reviews
1 / 4
View Reviews
Video reviews
video-14071af7-4f00-4db1-df39-08dc32701445
Rick K
Owner
5.0

Rick: Hi, my name's Rick. I am an owner of a construction company and I give Zoho Desk five out of five stars. Previous to Zoho Desk, we used a combination of HubSpot, CRM, and Google Sheets. It was just a matter of just trying to get it at all work and mixing and matching things, and it was a big mess and that's why we switched to Zoho Desk. We chose Zoho Desk because of past experience with Zoho, we've experimented previously with their CRM and some of their other services, and they just had great customer service, which turned us on to really want to use them, so that's how we got started and then it just worked really well for us, so we stuck with it. Integrating Zoho Desk, it was really just starting with Zoho Desk and trying to migrate everything over from Google Sheets and HubSpot and just a bunch of other places and things. It wasn't Zoho's fault, it took us a little while. It was a fair amount of work on my part and other people's parts, and it worked out really well. We're happy with it, but it was a good amount of work. I recommend getting Zoho Desk, trying it out. It's not perfect for everyone, but we really liked it. I had great customer service with them. They helped me a fair amount getting things set up and working, so I definitely recommend them.

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User interface
169505 video thumbnail}
1 Video
No videos provided by vendor
169505
5 screenshots
84689
5 screenshots
Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

Logo Img
--%
Logo Img
--%
Access Controls/Permissions
207
Important
Activity Dashboard
388
Important

Zoho Desk

Top Features
33/36
  • Calendar Management
  • Commenting/Notes
  • Content Library
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • API
  • Catalog Management
  • Collaboration Tools
  • Communication Management
  • Content Management
  • Customizable Branding
  • Customizable Fields
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Decision Support
  • Discussions/Forums
  • Document Management
  • Drag & Drop
  • Full Text Search
  • Knowledge Base Management
  • Live Chat
  • Multi-Language
  • Reporting & Statistics
  • Self Service Portal
  • Single Sign On
  • Social Media Integration
  • SSL Security
  • Surveys & Feedback
  • Tagging
  • Text Editing
  • Third-Party Integrations
  • Widgets
  • Workflow Management
See All features
Hide Knowledge Management Software Features -

Igloo

25/36
Show Knowledge Management Software Features +
Zoho Desk
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Igloo
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Zoho Desk
  • By Zoho
  • Located in United States
  • Founded in 1996
Igloo
  • By Igloo Software
  • Located in Canada
  • Founded in 2008
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