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Zoho Desk, Zoho's flagship web-based customer service software, helps businesses of all sizes and types deliver superior customer service without spending a fortune.
If you want a platform that makes communication a two-way street, improves the employee experience, delivers the culture you aspire to, and integrates with the tools your people rely on, try Igloo.
It's good to track the progress of all the tickets and do an effective job. It's also facilitates communication with my company colleagues, which I really appreciate.
I hated that I couldn’t sort tickets by account without creating a complex report. If you have the budget, look elsewhere.
I would first like to appreciate the most beautiful and fully designed dashboard, everything is crystal clear. Very simple to set up and use.
After struggling for a little bit I completely gave up.
The synchronizing from the sales side he service team is awesome. The flexibility in scaling with pricing and commitment also helps us grow into it.
What I did not like was the long log in process. There were several times when I tried to log in my password was not working.
User-friendly and reliable software. My experience so far is great and I would recommend it.
No alerts to end user when the ticket is passed from one agent to the next.
The ease of use helps to win buy in from your users. Of our company is up and running with uploads, postings, blogs etc.
The notifications are very poor. Calendar requests get lost in ether and it's not very user friendly.
It is very very responsive to all kind of devices. Tha best option to us in the markets.
I am also frustrated with the search feature and the non-existant date/time stamps. When researching past posts, I try to do keyward searches but nothing populates to suit my purpose.
Igloo was a good service for us as a small company, and is great for any start-up looking to streamline their collaborative processes.
Lack of online training to guide new employees through.
If you are contemplating using Igloo vs other products, go for Igloo. You will be extremely happy with your decision, and the team at Igloo is happy to work by your side throughout the entire process.
Looking up for some of the employees is difficult because we are somewhat thousands employed on our company.
Rick: Hi, my name's Rick. I am an owner of a construction company and I give Zoho Desk five out of five stars. Previous to Zoho Desk, we used a combination of HubSpot, CRM, and Google Sheets. It was just a matter of just trying to get it at all work and mixing and matching things, and it was a big mess and that's why we switched to Zoho Desk. We chose Zoho Desk because of past experience with Zoho, we've experimented previously with their CRM and some of their other services, and they just had great customer service, which turned us on to really want to use them, so that's how we got started and then it just worked really well for us, so we stuck with it. Integrating Zoho Desk, it was really just starting with Zoho Desk and trying to migrate everything over from Google Sheets and HubSpot and just a bunch of other places and things. It wasn't Zoho's fault, it took us a little while. It was a fair amount of work on my part and other people's parts, and it worked out really well. We're happy with it, but it was a good amount of work. I recommend getting Zoho Desk, trying it out. It's not perfect for everyone, but we really liked it. I had great customer service with them. They helped me a fair amount getting things set up and working, so I definitely recommend them.
Prioritize real-user-identified key features according to your needs to find your best fit.
Zoho Desk
Top FeaturesIgloo
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