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Igloo vs Giva: Which is a better fit?

Updated on December 29th, 2024
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Summary
Key features rated by users
Features selected based on 2,135 reviews from Knowledge Base users.
% Fit
Not enough reviews
Feature ratings
Knowledge Management
--
Content Library
4.0
Full Text Search
5.0
Document Storage
4.0
Text Editing
4.0
% Fit
Missing features
Not enough reviews
Feature ratings
Knowledge Management
NA
Content Library
NA
Full Text Search
NA
Document Storage
--
Text Editing
NA
User satisfaction
4.5
User reviews39
Ease of use
4.3
Functionality
4.4
Value for money
4.4
Customer support
4.3
4.9
User reviews56
Ease of use
4.9
Functionality
4.5
Value for money
4.8
Customer support
4.8
Price starts from
Not provided by vendor
Free version
Free trial
/user
Monthly subscription
Free version
Free trial
Best for

If you want a platform that makes communication a two-way street, improves the employee experience, delivers the culture you aspire to, and integrates with the tools your people rely on, try Igloo.

From start ups to large companies, customers trust Giva with their customer support or help desk needs.

User reviews
pros & cons
1 / 4
View Reviews
1 / 4
View Reviews
Video reviews
No video reviews yet
No video reviews yet
User interface
No videos provided by vendor
No videos provided by vendor
84689
5 screenshots
183532
5 screenshots

Igloo

Top Features
19/39
  • Chatbot
  • Customizable Branding
  • Dashboard
  • Drag & Drop Editor
  • Email Alerts
  • Feedback Management
  • Live Chat
  • Mobile Alerts
  • Mobile Interface
  • Pre-built Templates
  • Real-Time Notifications
  • Real-Time Reporting
  • Reporting & Statistics
  • Rich Text Editor
  • Templates
  • Third-Party Integrations
  • User Management
  • Web Notifications
  • Website Integration
  • WYSIWYG Editor
  • Alerts/Notifications
  • API
  • Catalog Management
  • Collaboration Tools
  • Commenting/Notes
  • Content Library
  • Customizable Templates
  • Document Storage
  • Full Text Search
  • Knowledge Management
  • Multi-Language
  • Online Forums
  • Reporting/Analytics
  • Self Service Portal
  • SEO Management
  • Social Media Integration
  • Text Editing
  • Widgets
  • Wiki
See All features
Hide Knowledge Base Software Features -

Giva

13/39
Show Knowledge Base Software Features +

Igloo

--

Giva

--

Igloo
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Giva
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Igloo
  • By Igloo Software
  • Located in Canada
  • Founded in 2008
Giva
  • By Giva
  • Located in United States
  • Founded in 1999
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