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Multisite boutique fitness businesses that need detailed scheduling, payment facilitation, member management, staff management, fitness tracking and deep analytics and reporting.
Health clubs, fitness centers, recreational facilities, gyms, and any type of organization that needs a complete member or data management system with full electronic billing capabilities.
Hapana has provided a great platform from which we can now scale our operations. The support team has been first class and super responsive.
To add on to this, the customer service, or lack of, made this problem even larger.
Ample support, an amazing app for clients, great backend. I've used multiple platforms for running our business (MindBody & Zingfit) and Hapana is by far the best overall.
It unfortunately ended poorly on all accounts.
The support is also outstanding, all local and and email/phone call away. One of the best business decisions we have made.
If I was able to give a negative score for Hapana, as an overall assessment of this software, as well as the company, I would.
The user friendly app is great and there is great support. Sensitive content hidden] has been really great at helping me with any questions I have and really helped me understand how to use Hapana.
The one con I find a little frustrating is when searching for a customer you must have the exact details - it doesn't auto suggest from just a few letters.
I love the New App and the online access. We have used Twin Oaks for several years and the online system is much more user friendly!!! We are very happy so far with what they are doing.
The reports are very frustrating as the instructions are not clear and selection criteria is extremely confusing. It is frustrating to run reports and not obtain report data that is consistent.
What impressed me the most was the advance preparation and relatively seamless transition. We were able to customize our software to our industry and have been able to "tweak" it as we go.
It also makes it difficult manually to clock in because the employees have to change their password so often that they forget it. The biggest complaint is the merchant card service charges.
The software is very easy to use, versatile and comprehensive. Twin Oaks entire staff, including customer service/support staff is by far the best.
Customizing modules or pages is mostly impossible, so you are often stuck with a bunch of stuff/clutter on a page that you don't use or need.
It simply allows our club to operate in a simple and effective manner. It provides the feedback and report metrics we need to improve our business.
Submitting the draft manually. Automatic ability to remove bad billing from the draft after returns occur.
Prioritize real-user-identified key features according to your needs to find your best fit.
Hapana
Twin Oaks
Top FeaturesHapana
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Twin Oaks
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