# Compare Ameyo vs NiCE CXone 2026 | Capterra

> Unsure of what to choose? Check Capterra to compare Ameyo and NiCE CXone based on pricing, features, product details, and verified reviews.

Source: https://www.capterra.com/compare/85852-134775/Ameyo-vs-inContact-Call-Center-Software

---

# Ameyo vs NiCE CXone Features and Cost Comparison

Last updated May 6th, 2026

Provider data verified by our Software Research team, and reviews  
moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/)

Your comparison:

AmeyoNiCE CXone2/4 selected

[Ameyo](https://www.capterra.com/p/85852/Ameyo/)[4.2 (100)](https://www.capterra.com/p/85852/Ameyo/reviews/)

[NiCE CXone](https://www.capterra.com/p/134775/inContact-Call-Center-Software/)[4.2 (581)](https://www.capterra.com/p/134775/inContact-Call-Center-Software/reviews/)

[## Ameyo](https://www.capterra.com/p/85852/Ameyo/)[4.2 (100)](https://www.capterra.com/p/85852/Ameyo/reviews/)

Starting Price

Contact vendor

Value-for-Money

3.9

Functionality

4

Ease of Use

4.2

Customer Service

3.8

Reviews Sentiment

Based on [100 reviews](#user-reviews)

Positive

81

Neutral

13

Negative

6

[## NiCE CXone](https://www.capterra.com/p/134775/inContact-Call-Center-Software/)[4.2 (581)](https://www.capterra.com/p/134775/inContact-Call-Center-Software/reviews/)

Starting Price

$110.00/month

Value-for-Money

4.1

Functionality

4.1

Ease of Use

4.2

Customer Service

4

Reviews Sentiment

Based on [581 reviews](#user-reviews)

Positive

478

Neutral

68

Negative

35

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## Send this comparison chart to my inbox

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What’s your intended use case?

## Summary

* * *

Key features rated by users

Features selected based on 4,901 reviews from call center software users.  
about the Fit Score methodology.

Fit Score methodology

Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about.

  

If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology

81%Fit

Not enough reviews

Feature ratings

Call Center Management

4.6

Dashboard

5.0

Call Recording

4.4

Call Logging

4.4

Call Tracking

4.5

82%Fit

Not enough reviews

Feature ratings

Call Center Management

4.5

Dashboard

5.0

Call Recording

4.7

Call Logging

4.5

Call Tracking

4.0

User satisfaction

User satisfaction

4.2

User reviews[100](https://www.capterra.com/p/85852/Ameyo/reviews/)

Ease of use

4.2

Functionality

4.0

Value for money

3.9

Customer support

3.8

User satisfaction

4.2

User reviews[581](https://www.capterra.com/p/134775/inContact-Call-Center-Software/reviews/)

Ease of use

4.2

Functionality

4.1

Value for money

4.1

Customer support

4.0

Price starts from

Price starts from

\--

-   Free version
-   Free trial

Price starts from

$110Per User, Per Month

-   Free version
-   Free trial

Best for

Best for

Perfect for E-commerce, Banking, Finance, & Insurance, BPOs, Education, IT products & Services, Healthcare, Real Estate, Media & Publishing House, Government, Startups, and many more.

Best for

It is designed for organizations of all sizes that need to deliver voice, digital, and self-service customer experiences across all interaction channels.

## User reviews

Pros & cons

PD

Pooja D.

Senior Manager Quality and Implementation

> "Ameyo is very useful dialer, help to improve productivity, autodialed feature help to connect customers without..."

[See full review](https://www.capterra.com/p/85852/Ameyo/#Capterra___6593680)

VR

Verified Reviewer

Technical Consultant

> "Call recording page interface is a bit complex because there are lot of filters that makes it difficult to..."

[See full review](https://www.capterra.com/p/85852/Ameyo/#Capterra___4638877)

JA

Junaid A.

Assistant officer

> "Its cutting-edge technology, seamless integration, and user-friendly interface have significantly enhanced our..."

[See full review](https://www.capterra.com/p/85852/Ameyo/#Capterra___6582516)

NT

NEERAJA T.

TEAM LEADS

> "not good experience with Ameyo my team also not satisfied so Ameyo team kindly work on this otherwise you lose your..."

[See full review](https://www.capterra.com/p/85852/Ameyo/#Capterra___6032766)

JA

Junaid A.

Assistant officer

> "I've had an exceptionally positive experience with Ameyo calling software in admission calling."

[See full review](https://www.capterra.com/p/85852/Ameyo/#Capterra___6582516)

VR

Verified Reviewer

Technical Consultant

> "Carrier selection process isn't good because we have to login everytime."

[See full review](https://www.capterra.com/p/85852/Ameyo/#Capterra___4638877)

VG

Vignesh G.

Technical Support Executive

> "It easy and compact software that helps to easily connect with the customers , and also gives all the appropriate..."

[See full review](https://www.capterra.com/p/85852/Ameyo/#Capterra___4608680)

HV

Harshul V.

Software Developer

> "Sometime can't find the caller ID- Configuration is very complex-"

[See full review](https://www.capterra.com/p/85852/Ameyo/#Capterra___4631652)

AK

Ashok K.

Management Trainee

> "We can choose which campaign according to our department and we can choose the extension which is good to us, which..."

[See full review](https://www.capterra.com/p/85852/Ameyo/#Capterra___4598960)

SK

Siddharth K.

Head - Global Call Centre

> "The time zones set is only so it becomes difficult to work on reports as I have teams is different time zones."

[See full review](https://www.capterra.com/p/85852/Ameyo/#Capterra___3516025)

VR

Verified Reviewer

HR

> "The ability to record the calls and the fact that it works on ease even on mobile phones"

[See full review](https://www.capterra.com/p/85852/Ameyo/#Capterra___3884995)

PS

Priya S.

Senior Executive - Customer Support

> "Missed calls not shown on agent Id, TAT color also not changes"

[See full review](https://www.capterra.com/p/85852/Ameyo/#Capterra___3464290)

Manish A.

DGM - Technology

> "The software comes with a complete suite for your customer services needs, this is the best thing I like about..."

[See full review](https://www.capterra.com/p/85852/Ameyo/#Capterra___3394623)

AB

Anand B.

Asst. Vice President

> "Support is active but too many transfer of engineer makes it difficult for the work to be done at ease"

[See full review](https://www.capterra.com/p/85852/Ameyo/#Capterra___3391843)

AK

Ashok K.

Management Trainee

> "It helps to connect and manages the calls with recordings perfectly."

[See full review](https://www.capterra.com/p/85852/Ameyo/#Capterra___4598960)

DK

Davies K.

Contact Centre Manager

> "The CRM fails to extract the details from the core banking system."

[See full review](https://www.capterra.com/p/85852/Ameyo/#Capterra___3464420)

Irfanudeen S.

Senior Business Development Associate

> "The ameyo is the best VoIP tool with great features like auto call reacord, call merging, call transfer, hold, mute,..."

[See full review](https://www.capterra.com/p/85852/Ameyo/#Capterra___3455788)

Irfanudeen S.

Senior Business Development Associate

> "The mobile version of ameyo is not that much user-friendly compared to it's web version."

[See full review](https://www.capterra.com/p/85852/Ameyo/#Capterra___3455788)

JG

Jagrati G.

Marketing manager

> "degree call centre solutions i like everything about the services"

[See full review](https://www.capterra.com/p/85852/Ameyo/#Capterra___6312108)

TS

Tony S.

Senior Manage Technology Operations, Africa

> "So many hidden costs for perpetual customers"

[See full review](https://www.capterra.com/p/85852/Ameyo/#Capterra___3464312)

VG

Vignesh G.

Technical Support Executive

> "It also offers many different options to connect with customers."

[See full review](https://www.capterra.com/p/85852/Ameyo/#Capterra___4608680)

RS

Ramnarendran S.

Senior Passive Network Analyst

> "Autodialer not available."

[See full review](https://www.capterra.com/p/85852/Ameyo/#Capterra___3464362)

NM

Nitin M.

Associate Product Manager

> "It was very easy to customize"

[See full review](https://www.capterra.com/p/85852/Ameyo/#Capterra___6275619)

MM

Mohammed M.

Manager , Special Projects

> "The voice bot needs more work on."

[See full review](https://www.capterra.com/p/85852/Ameyo/#Capterra___3391835)

VD

Vinoth D.

Quality Analyst

> "Best App for Connecting people through internet."

[See full review](https://www.capterra.com/p/85852/Ameyo/#Capterra___4652700)

AK

Akbarali K.

AM System Administrator

> "Wallboard :- Mostly we are getting issues on the wallboard and it's take time for the resolution"

[See full review](https://www.capterra.com/p/85852/Ameyo/#Capterra___2842871)

ST

Suresh T.

Manager

> "Integration and implementation was happened in No time with effective people from your end and am thankful to them...."

[See full review](https://www.capterra.com/p/85852/Ameyo/#Capterra___3464311)

VR

Verified Reviewer

Quality Lead

> "Screen recording feature is not available"

[See full review](https://www.capterra.com/p/85852/Ameyo/#Capterra___2881012)

LS

Lucky S.

Technical Service Engineer

> "Is is very useful in service and customer satisfaction related organization."

[See full review](https://www.capterra.com/p/85852/Ameyo/#Capterra___4608733)

RG

Rohin G.

Head customer service

> "Pathetic Support team After a few updated of the browser, the software stops working"

[See full review](https://www.capterra.com/p/85852/Ameyo/#Capterra___2577555)

SB

Shaifi B.

Senior Software Developer

> "It's integration is available for various 3rd party CRMs and they provide customisation over that too."

[See full review](https://www.capterra.com/p/85852/Ameyo/#Capterra___3390542)

PS

Pushkar S.

Tech Manager - Contact Center

> "SLA breach on almost all support ticket There has been multiple to-and-fro"

[See full review](https://www.capterra.com/p/85852/Ameyo/#Capterra___2543996)

[View Reviews](https://www.capterra.com/p/85852/Ameyo/reviews/)

VK

Vignesh K.

Technical specialist

> "The real-time analytics and customizable reporting tools make it easy for supervisors to monitor..."

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6786405)

NN

Nick N.

Workforce Management

> "We experience sync issues in real-time dashboards from time to time and we have agents getting logged out..."

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6520225)

VK

Vignesh K.

Technical specialist

> "The platform offers a robust set of tools for managing users, skills, routing, and reporting."

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6786405)

LR

Lauren R.

Manager

> "The automated reports don't match custom reports when I run the same data."

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6673366)

CN

Carli N.

Scheduling

> "What I like most about CXone Mpower is it never lags and is always efficient to use."

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___7130749)

VJ

Vipul J.

Senior Manager Quality

> "having loaded with a lot of features make it slow at times so might need to work on the servers/capacity in..."

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6545019)

NN

Nick N.

Workforce Management

> "The web-based experience gives us the flexibility to switch browsers if we experience issues."

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6520225)

TP

Teresa P.

Technical Support Specialist II

> "It seems to be a bit hard for people to understand how it works in the beginning since it has a lot of..."

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6745910)

VJ

Vipul J.

Senior Manager Quality

> "User friendly with advance features including planning, managing real times queues, quality management etc."

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6545019)

LR

Lauren R.

Manager

> "I seem to have the most issues with reporting, I think it's inconsistant and hard to get to. "

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6673366)

JH

James H.

Senior Director

> "Ability to run reports on demand, ACD is robust, and dashboards and supervisor application gives real time..."

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6160743)

PS

Paul S.

Networks & IT Lead

> "The licensing is too restrictive, it would be great to have a reporting tier, where no phone calls are able..."

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___4993940)

Saskia M.

Senior Director Sales Marketing

> "It inlcudes a real-time chat feature, so we can stay in touch with clients in real time; it supports VoIP,..."

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___5033719)

RG

Robin G.

Accountant

> "We constantly have problems with the portal saving passwords and not allowing us to log on. "

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6330394)

VK

Vignesh K.

Technical specialist

> "CXone also provides solid documentation and responsive support when needed."

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6786405)

AD

Amanda D.

Benefits Assistance Center Team Lead

> "The email capabilities are not nearly as advanced as the call features."

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6149515)

TH

Tina H.

Digital Contact Center Solutions

> "We are also in the process of moving many of our teams into CXOne and the ROI we have already experienced..."

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6530644)

RG

Robin G.

Accountant

> "You take our money every month on autopay but always fail to email the invoices. "

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6330394)

LR

Lauren R.

Manager

> "I am not familiar with what appears to be the new branding of Mpower, however I like overall the ease of..."

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6673366)

Abel A.

Agent

> "I had to encounter certain difficulties that the fall 23 version is supposed to resolve but did not resolve..."

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___5051486)

Tomáš S.

Social Media Specialist

> "This comprehensive suite can streamline operations by providing all the tools needed in one platform."

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___4985903)

AK

Adam K.

Workforce Manager

> "Their Fall '23 release is supposed to address a lot of these issues, but NICE was not forthcoming with any..."

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___5004207)

LW

Lindsey W.

Workforce Management Analyst

> "The forecasting functionality was solid."

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6481654)

AA

Amy A.

Director, Community Impact

> "We also had issues with connectivity that took months before identifying the issue to fix."

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___4993363)

CP

Cara P.

Access to Services Section Manager

> "We're in the process of adding more applications and the team at NICE has been incredible. "

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6719618)

AK

Adam K.

Workforce Manager

> "I continue to spend an inordinate amount of time working around CXone's inadequacies."

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___5004207)

SP

Sarah P.

Automation Consultant

> "Leading edge of contact center technology"

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6562728)

AK

Adam K.

Workforce Manager

> "They over-sell and under-deliver."

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___5004207)

NK

Nila K.

Customer experience

> "Makes employees jobs much easier"

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6831171)

JH

James H.

Senior Director

> "It's on the expensive side. "

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6160743)

JS

Jamie S.

WFM Analyst

> "It's easy to skill agents and build dashboards."

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6545242)

VR

Verified Reviewer

Supervisor

> "Cost considerations: CXone's pricing may be a concern for businesses with limited budgets."

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___4803132)

TP

Teresa P.

Technical Support Specialist II

> "reliable and that the platform is easily scalable."

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6745910)

LM

Lilia M.

Insurance agent

> "There are some features that I still dont know how to use, but I think is because of the very basic..."

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___3716988)

RLC

Raine Leonard C.

Agent

> "The thing that I really like is that it is used to check my schedule on my work everyday."

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6061927)

AM

Amanda M.

PATIENT SERVICES COORDINATOR

> "the only thing i dont like is that if the computer is having an issue, connectivity, then the phone cant..."

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___3085926)

TW

Tim W.

IT Admin

> "Easy management, set up, functionality and use"

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6593022)

CS

Crystal S.

Customer Service Rep

> "I'm not able to type in the number and hit enter to initiate the call. And when typing in the number to..."

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___2519066)

VK

Vinit K.

Backend developer

> "Businesses seeking to offer a seamless and customised client experience should consider it because of its..."

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___4623058)

SP

Suren P.

Senior ISR

> "lots of bugs, crashes, lose alot of calls"

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___3077976)

JW

Jim W.

admin

> "nice interface easy to use and very straight forward."

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6549476)

RH

Rosa H.

Patient Access Specialist

> "There are certain buttons or features that don't make sense and it can look really boring."

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___3055378)

AT

Akhil T.

Cxone Lead

> "I am working on Cxone since last 5years.every year ,they are enhancing their services and upgrading."

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6153133)

Shanice P.

Customer Service Agent

> "The setup process is not easy if your not knowledgeable of the content and or company your using the..."

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___3520331)

SP

Sarah P.

Automation Consultant

> "Good experience, everyone we've worked with has been helpful."

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6562728)

CC

Clinton C.

Contact Center Manager

> "As of late, we are constantly being told to clear cache, delete temp internet files, shut down and restart..."

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___2725656)

LR

Lauren R.

Manager

> "Overall, I would say that your service/support has been great-- fast and correct."

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6673366)

JB

Jennifer B.

Care Coordinator

> "Beeping noise every few minutes and no one know what it is."

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___3051963)

TP

Teresa P.

Technical Support Specialist II

> "As part of the technical group, I find it easy to use and understand."

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6745910)

JM

Jessica M.

customer service

> "It always has trouble on certain vpn connections"

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___3081141)

AS

Alexis S.

CSR

> "It has generally been successful since it enables us to complete our work on time and in accordance with..."

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___4602632)

MCJ

Ma. Carlon J.

Preboarding Specialist

> "How I disconnect fast and had to re log in"

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___3109626)

AS

Alexis S.

CSR

> "The callback option keeps our customers happy, and they consistently provide us with positive feedback when..."

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___4602632)

DA

David A.

Kunderådgiver

> "It is difficult to controll who calls and if you wanna answer or not. If a call breaks , you have to..."

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___2718194)

KI

Kenneth I.

Director Q&A Implementation

> "This is what gives me a pleasure to know that I can expect when I interact with the resources."

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___4993316)

AC

Amanda C.

Call Center Supervisor

> "Just yesterday we had a GLOBAL outage and no way for our business to take calls when we rely on this system."

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___2543574)

AA

Amy A.

Director, Community Impact

> "The team offers high-level customer service and support."

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___4993363)

TT

Tony T.

Free lance writer

> "NICE CXone wants a password and I don't have one. "

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___3060030)

KI

Kenneth I.

Director Q&A Implementation

> "From my TAM to anyone I have come in contact (no pun intended, lol) with are very helpful, patient and..."

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___4993316)

JB

Jennifer B.

Care Coordinator

> "Voicemail is very difficult to get too."

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___3051963)

KH

Kiyanna H.

Client Care Specialist

> "There are hardly any issues, and the functionality is simple and easy to navigate."

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6334751)

JW

Justin W.

Tire Group Staff Assistant

> "I'm at the point currently where I don't get notifications (despite settings being set correctly) and..."

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___2516319)

AK

Adam K.

Workforce Manager

> "Support is responsive and helpful for things that work."

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___5004207)

NB

Nefertiti B.

AA Agent

> "What I least like about the software is the constant freezing and having to log out and log back in."

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___2721380)

AD

Amanda D.

Benefits Assistance Center Team Lead

> "CXone has great call features."

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6149515)

JB

Jennifer B.

Care Coordinator

> "Too many issues and concerns."

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___3051963)

DH

Dwana H.

Customer Service Representative

> "With Nice, we were able to get members to transfer over to the right department and quicker service time."

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___4231527)

EC

Enmanuel C.

call representative

> "the accessibility, it doesnt work on certain browsers or devies"

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___2466078)

JJ

Joan J.

IT Director

> "Our team is really satisfied with the way it works, the opportunities of extended configuration it offers,..."

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___3298057)

JA

Jace A.

Telecommunications Technician

> "There are some bugs with routing and call wrap-up."

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___2406940)

AP

Adolfo P.

customer service representative

> "It's so much simpler for the dev group to arrange, incorporate and alter the client experience."

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___4319789)

MP

Meredith P.

Director of Operations

> "reporting feature hard, can be costly to make script changes."

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___2540944)

AD

Amanda D.

Benefits Assistance Center Team Lead

> "Very reliable, has all of the capabilities we need."

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6149515)

SM

Scott M.

EVP

> "Stability has been a challenge within the email module- redundant scale and support"

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___2636227)

AS

Alexis S.

CSR

> "I enjoy having access to earlier calls in order to help a disappointed customer."

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___4602632)

VR

Verified Reviewer

Senior Billing Administrator

> "I don't think we can transfer calls directly to voicemail."

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___2473590)

AA

Amy A.

Director, Community Impact

> "The customer service that NICE"

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___4993363)

NB

Nancy B.

customer sevice

> "The problem I have with Nice is you can not got back to previous communications with the customer."

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___2518110)

DH

Dwana H.

Customer Service Representative

> "NICE made it easier to hear members because they came through clearer."

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___4231527)

SK

Sandeep K.

BUSINESS ANALYST

> "Unable to change reporting time from one time zone to another."

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___2467262)

[View Reviews](https://www.capterra.com/p/134775/inContact-Call-Center-Software/reviews/)

## User interface

[Ameyo](https://www.capterra.com/p/85852/Ameyo/)

4.15 (100)

[NiCE CXone](https://www.capterra.com/p/134775/inContact-Call-Center-Software/)

4.21 (581)

## Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

### Features

Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

\--% Fit

vs

\--% Fit

Activity Tracking

207

Important

AI Copilot

150

Important

AI Summarization

120

Important

Ameyo

Top features

39/47

-   Activity Tracking
-   AI Copilot
-   AI Summarization
-   Alerts/Escalation
-   API
-   Auto-Dialer
-   Automated Responses
-   Automatic Call Distribution
-   Blended Call Center
-   Callback Scheduling
-   Call Center Management
-   Caller ID
-   Call Logging
-   Call Monitoring
-   Call Recording
-   Call Reporting
-   Call Routing
-   Call Scripting
-   Call Tagging
-   Call Tracking
-   Call Transcription
-   Call Transfer
-   Call Whispering
-   Chatbot
-   Chat/Messaging
-   Computer Telephony Integration
-   Contact Management
-   CRM
-   Dashboard
-   Generative AI
-   Inbound Call Center
-   Interaction Tracking
-   IVR
-   Manual Dialer
-   Monitoring
-   Multi-Channel Communication
-   Outbound Call Center
-   Performance Management
-   Predictive Dialer
-   Progressive Dialer
-   Queue Management
-   Reporting/Analytics
-   Sentiment Analysis
-   Surveys & Feedback
-   Third-Party Integrations
-   Voice Mail
-   Voice Recognition

[See all features](https://www.capterra.com/p/85852/Ameyo/#features)

NiCE CXone

38/47

-   Activity Tracking
-   AI Copilot
-   AI Summarization
-   Alerts/Escalation
-   API
-   Auto-Dialer
-   Automated Responses
-   Automatic Call Distribution
-   Blended Call Center
-   Callback Scheduling
-   Call Center Management
-   Caller ID
-   Call Logging
-   Call Monitoring
-   Call Recording
-   Call Reporting
-   Call Routing
-   Call Scripting
-   Call Tagging
-   Call Tracking
-   Call Transcription
-   Call Transfer
-   Call Whispering
-   Chatbot
-   Chat/Messaging
-   Computer Telephony Integration
-   Contact Management
-   CRM
-   Dashboard
-   Generative AI
-   Inbound Call Center
-   Interaction Tracking
-   IVR
-   Manual Dialer
-   Monitoring
-   Multi-Channel Communication
-   Outbound Call Center
-   Performance Management
-   Predictive Dialer
-   Progressive Dialer
-   Queue Management
-   Reporting/Analytics
-   Sentiment Analysis
-   Surveys & Feedback
-   Third-Party Integrations
-   Voice Mail
-   Voice Recognition

[See all features](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#features)

### Recognition

No recognitions have been awarded to Ameyo

NiCE CXone is recognized as a top-rated tool in 2 Capterra Shortlist reports

### Deployment & support

Ameyo

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

NiCE CXone

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

### Company Details

Ameyo

-   By Ameyo
-   Located in India
-   Founded in 2013

NiCE CXone

-   By NiCE
-   Located in United States
-   Founded in

## Popular Comparisons

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vs

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Contact vendor for pricing

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[Ameyo](https://www.capterra.com/p/85852/Ameyo/)[4.15 (100)](https://www.capterra.com/p/85852/Ameyo/reviews/)

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[View full comparison](https://www.capterra.com/compare/29589-85852/CallCenterNOW-vs-Ameyo)

[NiCE CXone](https://www.capterra.com/p/134775/inContact-Call-Center-Software/)[4.21 (581)](https://www.capterra.com/p/134775/inContact-Call-Center-Software/reviews/)

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[NiCE CXone](https://www.capterra.com/p/134775/inContact-Call-Center-Software/)[4.21 (581)](https://www.capterra.com/p/134775/inContact-Call-Center-Software/reviews/)

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Contact vendor for pricing

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Contact vendor for pricing

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