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Therasoft customers include psychologists, psychiatrists, social workers, marriage family therapists, licensed counselors, life coaches and addiction counselors and associates under supervision.
Health Professionals, allied health, Counselors, physiotherapists, medical doctors, naturopathic doctors, nutritionists, dentists, massage therapists, coaches, lactation consultants
Good Ease of use, good help with videos of how to use. Customer assist was good for getting up and running when I knew little going into it.
Then they billed me again. I sent them copies of the fraudulent billing and still no refund issued.
What I like most about this software is that it is so easy to navigate through the system. I also love the fact that it notifies you as a counselor of everything that transpires within your practice.
Then they kept billing my credit card and lied and said they do not have a card on file and had me send them a payment manually. When I decided to cancel, they said it was cancelled.
We are extremely pleased with Therasoft and highly recommend their software package and support services to our colleagues in the business of providing quality mental health services.
To begin with it is very expensive for what you get. Next customer service is lack luster to say the least.
She has been SO helpful and patient with my many requests for assistance. I always appreciate her support, her professional manner, and the timeliness with which she responds to my requests for help.
Problems getting access, hick ups that need fixing regularly.
I am impressed by all of the functions that IntakeQ can do and most importantly it is extremely reliable.
I get frequent phone calls from clients that say that their password does not work. This is frustrating for them because they have to start the forms all over again.
We appreciate the ease of use, the EXCELLENT customer service, the flexibility, the functionality and the price point.
Clients have had trouble using it the screen freezes on mobile devices and they are unable to book an appointment.
The ease of use is great. Our patients have not had any issue completing the forms and the customer service has been very good.
Its organized a little weird on the main page.
IntakeQ is highly customizable allowing complete control over your forms and processes. It has amazing automations you can set up allowing for wonderful workflows.
I don't really have anything to say negative about this software.
Kelsey: I'm Kelsey, and I'm a doctor of physical therapy of a clinic of about 10 people, and I give IntakeQ a five out of five. WebPT was the EMR that we were using prior to IntakeQ. It's rather cumbersome. It does have a lot of built-in features. However, it's not very editable, and so, we like IntakeQ because we can customize it to fit our needs, whether that's the cash pay direction or just general form layout and things. We can edit all of those just as you would a Word document. I like IntakeQ because it's affordable. It's also very customizable, so we have been able to intake all of the forms that we would normally have patients do on paper into IntakeQ in a format that they can select on the screen with an iPad, and we like that we're not having to scan in those documents anymore. We can just use them right there within the EMR. Also, we like the idea that we have the customer support, so anything that we don't know how to figure out ourselves, we have a huge database of information on how to do things, and then, also, generally, they respond within a couple hours on something that we can't find to make things the way we want them. IntakeQ allowed us to set up immediately so there was no delay in authorizations or things needed. In order to start that process, they even have a two-week period of trial that you can just try out the system, so that was a very nice setup. There are some features that did take us a little bit longer to set up, to create within the system, such as the intake forms for functional measures and things that we would use in physical therapy, but that was able to be done. It just took a little bit of time. And they do also offer a $9 pay charge if you want them to do it for you. We opted to do it ourselves, and we were able to do that just with a little bit of setup time. My advice for anyone getting IntakeQ would be to start immediately. They do have that free trial, and I think that once you get inside, that you will recognize how user-friendly and easy to customize this program is. And so, my advice is just to start right away.
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Top FeaturesIntakeQ
Therasoft Online
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