# Compare Paylocity vs PrimePay 2026 | Capterra > Unsure of what to choose? Check Capterra to compare Paylocity and PrimePay based on pricing, features, product details, and verified reviews. Source: https://www.capterra.com/compare/86714-156904/WebPay-vs-PrimePay --- # Paylocity vs PrimePay Features and Cost Comparison Last updated April 15th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: PaylocityPrimePay2/4 selected [Paylocity](https://www.capterra.com/p/86714/WebPay/)[4.3 (1,839)](https://www.capterra.com/p/86714/WebPay/reviews/) [PrimePay](https://www.capterra.com/p/156904/PrimePay/)[4.0 (381)](https://www.capterra.com/p/156904/PrimePay/reviews/) [## Paylocity](https://www.capterra.com/p/86714/WebPay/)[4.3 (1,839)](https://www.capterra.com/p/86714/WebPay/reviews/) Starting Price Contact vendor Value-for-Money 4.2 Functionality 4.3 Ease of Use 4.3 Customer Service 4.1 Reviews Sentiment MR Based on [1,839 reviews](#user-reviews) Positive 1,600 Neutral 171 Negative 68 [## PrimePay](https://www.capterra.com/p/156904/PrimePay/)[4.0 (381)](https://www.capterra.com/p/156904/PrimePay/reviews/) Starting Price Contact vendor Value-for-Money 3.9 Functionality 3.8 Ease of Use 3.9 Customer Service 3.8 Reviews Sentiment ND ND LQ Based on [381 reviews](#user-reviews) Positive 281 Neutral 28 Negative 72 ## Send this comparison chart to my inbox ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. What’s your intended use case? ## Summary * * * Key features rated by users Features selected based on 28,460 reviews from payroll software users. about the Fit Score methodology. Fit Score methodology Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about. If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology 74%Fit Not enough reviews Feature ratings Payroll Management 4.5 Direct Deposit 4.8 Tax Compliance 4.3 W-2 Preparation 4.7 Tax Calculation \-- 79%Fit Feature ratings Payroll Management 4.1 Direct Deposit 4.5 Tax Compliance 4.2 W-2 Preparation 4.5 Tax Calculation 4.4 User satisfaction User satisfaction 4.3 User reviews[1,839](https://www.capterra.com/p/86714/WebPay/reviews/) Ease of use 4.3 Functionality 4.3 Value for money 4.2 Customer support 4.1 User satisfaction 4.0 User reviews[381](https://www.capterra.com/p/156904/PrimePay/reviews/) Ease of use 3.9 Functionality 3.8 Value for money 3.9 Customer support 3.8 Price starts from Price starts from \-- - Free version - Free trial Price starts from \-- - Free version - Free trial Best for Best for Paylocity works with all size businesses (20-5000+ employees). We partner with HR, Finance, and IT leaders across industries for one platform that covers payroll, benefits, engagement, and data. Best for PrimePay makes HCM simple. For over 38 years, we’ve combined unwavering service with a unified payroll platform that streamlines time tracking, payroll and tax filing, and compliance. ## User reviews Pros & cons MUR Minhaz Uddin R. Financial Analyst- Payroll > "The platform streamlines payroll and HR processes effectively and helps keep everything organized in one system. While there are occasional usability challenges and minor delays, the overall functionality and..." [See full review](https://www.capterra.com/p/86714/WebPay/#Capterra___7103784) AW Adrienne W. Payroll Manager > "We have had some issue with the data integrity as there were mass changes done via Weblink both internally and by Paylocity team members that have created a historical pay history mess and there is no way to..." [See full review](https://www.capterra.com/p/86714/WebPay/#Capterra___7049172) HK Hardeep K. HR Generalist > "It has allowed me to streamline processes, standardize workflows, run cleaner audits, and support my organization more efficiently." [See full review](https://www.capterra.com/p/86714/WebPay/#Capterra___7048583) TY Tawanna Y. Payroll Manager > "Such as direct deposits going to wrong or inactive account, old garnishments being activated after being paid off already, PTO balances didn't come over correctly, 401k transferred as a flat rate instead of a..." [See full review](https://www.capterra.com/p/86714/WebPay/#Capterra___7049025) SM Sue M. HR Director > "Paylocity took our growing company from a manual payroll system without HR recordkeeping and has streamlined many processes, saving many hours with reporting and HR tracking." [See full review](https://www.capterra.com/p/86714/WebPay/#Capterra___7050263) SU Stacey U. Director of Human Resources > "The experience with a new team for our 2026 OE was the most challenging of my career, with multiple errors, workflow issues, incomplete work and many phone calls and emails to reach a resolution." [See full review](https://www.capterra.com/p/86714/WebPay/#Capterra___7103172) HK Hardeep K. HR Generalist > "I oversee payroll, benefits administration, onboarding, offboarding, time & attendance, HRIS data management, and system-level configuration—and Paylocity supports all of these areas seamlessly." [See full review](https://www.capterra.com/p/86714/WebPay/#Capterra___7048583) RC RJ C. Finance Manager > "For example, editing PTO rules / accrual rates has been difficult in the past - they make me fill out a form with tons of questions (some don't even apply to our usage), and whenever I do that, I feel uncertain..." [See full review](https://www.capterra.com/p/86714/WebPay/#Capterra___7079912) PJ Peyton J. Director of Operations > "Paylocity offers a very user-friendly platform with a wide range of features all in one place, including payroll, time tracking, and HR tools." [See full review](https://www.capterra.com/p/86714/WebPay/#Capterra___7123321) AD Alma D. HR Generalist > "Recruiting module has its downfalls, such as not being able to extract all candidate data to a csv or xls file where the employer can better filter for candidates." [See full review](https://www.capterra.com/p/86714/WebPay/#Capterra___7087295) Shelly O. Direct Support Professional > "I love that you can clock in and out on the app and can look at your hours with ease and if there is a discrepancy you are able to put in a request to have it changed to the hours on the clock you know to be..." [See full review](https://www.capterra.com/p/86714/WebPay/#Capterra___7088348) PA Paola A. Human Resources Manager > "Additionally, customer support could be improved, as resolution times are often long even with a dedicated manager, and frequent changes in account managers (at least three times a year) create inconsistencies." [See full review](https://www.capterra.com/p/86714/WebPay/#Capterra___7048628) NT Nijah T. THERAPIST > "Also, I like how you can see everything on one page such as vacation, sick hours, work announcements, employee's birthday and work anniversary date." [See full review](https://www.capterra.com/p/86714/WebPay/#Capterra___7060281) KR Kevin R. Sr Payroll and Benefits Manager > "My biggest pet peeve with Paylocity is the inability to change an employee's ID - this should be updateable but appears to also be Paylocity's internal unique identifier for each employee." [See full review](https://www.capterra.com/p/86714/WebPay/#Capterra___7094873) CY Chloe Y. Human Resources Manager > "Paylocity has helped our employees gain confidence to handle certain things on their own, such as submitting timecard adjustments, where they used to rely heavily on HR to do this. " [See full review](https://www.capterra.com/p/86714/WebPay/#Capterra___7087309) AG Ashley G. After school and summer camp teacher > "It requires WiFi, if you are using the app for clocking in and out of a shift and you are in a “dead zone” you will not be able to clock in or out." [See full review](https://www.capterra.com/p/86714/WebPay/#Capterra___7060277) JD Jennifer D. VP of HR > "Paylocity is a decent HRIS, especially for companies that don’t require a lot of customization. While the assigned team model is a major benefit, increased flexibility would make the platform much more effective..." [See full review](https://www.capterra.com/p/86714/WebPay/#Capterra___7064694) MW Maddy W. HR Generalist > "In our business, time off requests change frequently and having to manually update the balance each time or deleting the request entirely and resubmitting it is frustrating." [See full review](https://www.capterra.com/p/86714/WebPay/#Capterra___7094834) OP Octavio P. Bookkeeper > "Awesome, it helps a lot to do payroll this way, i can centralize tasks of payroll on me, that previously were distributed along various team members, and i dont feel the extra pressure of this." [See full review](https://www.capterra.com/p/86714/WebPay/#Capterra___7095034) KB Kate B. HR Director > "We use Paylocity as a school and sometimes it does not properly organize our employees, benefits, pay in a way that works for us." [See full review](https://www.capterra.com/p/86714/WebPay/#Capterra___7094809) FJ Francesca J. Manager > "The platform offers a comprehensive set of tools that help streamline HR and payroll processes, though there are occasional areas where usability could be improved." [See full review](https://www.capterra.com/p/86714/WebPay/#Capterra___7121441) NW Nyah W. Payroll Analyst > "When we have an issue occur and receive the response that it is a "known occurrence" but without any timeline of when it will be fixed. Or when we bring to discussion that something is not working, provide..." [See full review](https://www.capterra.com/p/86714/WebPay/#Capterra___7040572) SB Stephanie B. Director of Administration- Controller > "The software includes thoughtful features like built-in payroll notes that make it easy to stay completely paperless and keep all documentation in one place." [See full review](https://www.capterra.com/p/86714/WebPay/#Capterra___7087284) TL Tonykea L. People Technology Partner > "This delay can create bottlenecks, especially when time-sensitive payroll or HR issues are involved, and can impact overall efficiency." [See full review](https://www.capterra.com/p/86714/WebPay/#Capterra___7087403) AP Ashlyn P. HRIS Administrator II > "The platform offers a wide range of tools that streamline HR processes, and I especially value how customizable many of the modules are." [See full review](https://www.capterra.com/p/86714/WebPay/#Capterra___7048611) BA Brenda A. HR, Payroll and Benefits Manager > "However, the system not being able to integrate seamlessly across different modules makes our HR processes difficult to manage at times." [See full review](https://www.capterra.com/p/86714/WebPay/#Capterra___7103181) IO Ivy O. Office Manager > "I like that employees has the ability to send corrections for their timecards, it gives them responsibility too for their hours, and not just the supervisor." [See full review](https://www.capterra.com/p/86714/WebPay/#Capterra___7087271) JV Jazmin V. HR Generalist > "Time Off is now harder for team members to find, and it’s not as accessible as it was under the old Self-Service layout. Since it moved to Time & Labor, it has thrown a lot of employees off and created some..." [See full review](https://www.capterra.com/p/86714/WebPay/#Capterra___7048631) SD Sissie D. Director of HR > "This is my third time working with Paylocity, and I continue to bring it to every organization I join because it delivers the right balance: powerful enough for HR and Payroll, yet intuitive, simple, and..." [See full review](https://www.capterra.com/p/86714/WebPay/#Capterra___7103164) KY Kathy Y. Manager of Compensation and People Analytics > "The effectiveness of customer support when it comes to resolving issues. Although reps are responsive and quick to acknowledge tickets, they often lack the technical knowledge to provide timely or lasting..." [See full review](https://www.capterra.com/p/86714/WebPay/#Capterra___7049193) EP Erika P. HR Manager > "I love that employees can encourage each other and have reasons to celebrate one another (announcements of birthdays, anniversaries, other employees making posts to recognize people.)" [See full review](https://www.capterra.com/p/86714/WebPay/#Capterra___7050815) TM Tony M. General Manager > "Employees’ direct deposit info changes without their permission, terminated employees have become reactivated, and simple actions like reactivating a multiple changes or other bulk edits are extremely tedious." [See full review](https://www.capterra.com/p/86714/WebPay/#Capterra___7024911) ME Michelle E. Senior Manager, Marketing and Operations > "The timesheet functionality is good, as well; it allows us to track billable hours across various client jobs, and access relevant notes per subsection of times worked." [See full review](https://www.capterra.com/p/86714/WebPay/#Capterra___7016812) AP Andrea P. HR Coordinator > "Sometimes I feel like the tax support isn't very thorough, having to follow up multiple times on a single issue, and not getting the correct advice to resolve the issue. And it may just be just me, but I feel..." [See full review](https://www.capterra.com/p/86714/WebPay/#Capterra___7016319) DS DENNIS S. Owner operator > "Very easy to navigate works well with my cpa to keep my taxes and buisness straight they are alwaya available and ready to take care of my needs with a simple phone call with me on the phone with program open to..." [See full review](https://www.capterra.com/p/86714/WebPay/#Capterra___7048612) AM Ashley M. Director of Operations > "My Copy Cost Center function does not work, I have reached out multiple times when we first started, it states its been saved, they tell me its working, its not." [See full review](https://www.capterra.com/p/86714/WebPay/#Capterra___7087458) JM Jessica M. Human Resources Manager > "The product itself has great options with expense, time and labor, performance management, now asset management, HSA, Flex Spending, COBRA support, ETC." [See full review](https://www.capterra.com/p/86714/WebPay/#Capterra___7025979) OP Octavio P. Bookkeeper > "Is a little inflexible on some things, for example, on the taxes section for each employee, if you want to withhold an additional amount it only is possible on flat amounts, not on percentages" [See full review](https://www.capterra.com/p/86714/WebPay/#Capterra___7095034) VR Verified Reviewer Senior Environment Artist > "I liked the ability to track payroll, track who is in the office using the employee calendar, and schedule time off or sick days all in one place." [See full review](https://www.capterra.com/p/86714/WebPay/#Capterra___6878520) WN Wendy N. Office Manager > "Changes were made in onboarding and I had no idea how to assist my employees, need better communication , not just random emails that look like solicitations." [See full review](https://www.capterra.com/p/86714/WebPay/#Capterra___7048878) MB Mike B. HR Manager > "The reporting section is user-friendly and customizable, allowing me to tailor reports to my specific needs." [See full review](https://www.capterra.com/p/86714/WebPay/#Capterra___7048570) SO Shannah O. Accounting Deal Clerk > "One aspect of Paylocity that I do not enjoy (it's more annoying than an actual problem) is after I clock out, Paylocity says that I have a missing task when there is nothing assigned that I need to do." [See full review](https://www.capterra.com/p/86714/WebPay/#Capterra___7094901) SD Suraj D. Payroll Auditor > "Overall, Paylocity provides a solid payroll and time management solution with useful features and a generally user-friendly interface. While it handles most tasks efficiently, occasional issues with the Time &..." [See full review](https://www.capterra.com/p/86714/WebPay/#Capterra___7016317) SU Stacey U. Director of Human Resources > "It feels as if Paylocity's system has plateaued in dashboards, benefits, reporting and overall system functionality." [See full review](https://www.capterra.com/p/86714/WebPay/#Capterra___7103172) EM Erin M. People Operations Specialist > "Payroll is great, but also having expense reimbursement, spending account management, recruiting capabilities and COBRA all in one place as been a game changer for us!" [See full review](https://www.capterra.com/p/86714/WebPay/#Capterra___7103173) PSP Pauline Sher P. HR Generalist > "Time logging in is a hassle when you need 2 windows open for Time/Labor and HR/Payroll and the system keeps kicking you off in the middle of your typing doing your work." [See full review](https://www.capterra.com/p/86714/WebPay/#Capterra___7024684) TO TJ O. Payroll Manager > "Paylocity has a robust reporting platform that streamlines payroll review and ongoing audits and greatly improve the process as a whole." [See full review](https://www.capterra.com/p/86714/WebPay/#Capterra___7040595) JO Jonathan O. Payroll Specialist > "Sometimes the page takes a while to load and you have to close the page and re-enter it for it to load correctly." [See full review](https://www.capterra.com/p/86714/WebPay/#Capterra___7048999) SS Sara S. Director of HR > "Paylocity is a robust enough program with the capability of housing several disciplines in one place such as recruiting, performance, compensation, time and attendance, data insights, expense tracking,..." [See full review](https://www.capterra.com/p/86714/WebPay/#Capterra___6828297) HG Henna G. HR Generalist > "There are instances where workflows do not function properly, resulting in information not being saved to the correct designated areas." [See full review](https://www.capterra.com/p/86714/WebPay/#Capterra___7094862) CH Charlotte H. People Experience Director > "My favorite feature is time tracking compliance with geo location and place to audit and put notes." [See full review](https://www.capterra.com/p/86714/WebPay/#Capterra___7048556) AO Amy O. Payroll and Benefits Manager > "Do not like how schedule templates work (would like any changes made to be effective immediately or at least on the start date of the assigned employee). " [See full review](https://www.capterra.com/p/86714/WebPay/#Capterra___7058508) AS Alexandra S. Sr. HR Generalist > "It’s a user-friendly platform that makes it simple to manage everyday tasks like viewing pay information, tracking time, and accessing company resources." [See full review](https://www.capterra.com/p/86714/WebPay/#Capterra___7016188) CY Chloe Y. Human Resources Manager > "There are random glitches at times, such as not being able to download performance reviews still. " [See full review](https://www.capterra.com/p/86714/WebPay/#Capterra___7087309) AP Angela P. Director Human Resource > "The platform offers a comprehensive and user-friendly system that makes managing HR, payroll, and employee engagement efficient and effective. While there are minor frustrations, they are far outweighed by the..." [See full review](https://www.capterra.com/p/86714/WebPay/#Capterra___7029030) PS Patrick S. IT Manager > "Their platform lacks reasonable mechanisms to track employee compliance which causes our HR team to track compliance outside the HRIS system." [See full review](https://www.capterra.com/p/86714/WebPay/#Capterra___6880764) AA Ahtziri A. HR Generalist > "The mobile app is super convenient too, I can approve timecards, view paystubs, and send messages without having to log in from a computer." [See full review](https://www.capterra.com/p/86714/WebPay/#Capterra___7024652) KV Katie V. HRBP > "The system is very payroll or finance oriented, and the data is structured in a way that's not useful for simple tracking." [See full review](https://www.capterra.com/p/86714/WebPay/#Capterra___7048563) JH Jennifer H. HR Director > "Features such as direct deposit, tax filing, reporting, and system integrations make payroll and HR tasks more streamlined." [See full review](https://www.capterra.com/p/86714/WebPay/#Capterra___7016203) CH Christina H. HR Director > "The customer support, while friendly and quick, has not been able to resolve some of our issues and not lived up to the promises of the main basis of why we switched." [See full review](https://www.capterra.com/p/86714/WebPay/#Capterra___7048661) AG Alisha G. Director of Human Resources > "Having recruiting, onboarding, employee files, expenses, surveys, etc. all in one really COULD be a game changer in the HRIS world." [See full review](https://www.capterra.com/p/86714/WebPay/#Capterra___7103245) BT Brigitte T. HR Manager > "Sometimes it’s difficult to reach our account manager, and frequently the account manager is changed, which can be frustrating when trying to get consistent support." [See full review](https://www.capterra.com/p/86714/WebPay/#Capterra___7103040) AB Allison B. HR Generalist > "One thing I really appreciate is their “Help” feature, where you can search through different articles to troubleshoot or look things up on your own." [See full review](https://www.capterra.com/p/86714/WebPay/#Capterra___7049044) KT Kristin T. Controller > "We did already have an incident where Paylocity pulled funds that they were not supposed to pull and it did take quite a bit longer than I felt it should have to get the money back." [See full review](https://www.capterra.com/p/86714/WebPay/#Capterra___7095525) AK Amanda K. Human Resources Director > "We chose Paylocity for payroll, but having additional modules was great: recruiting, benefits management, ACA reporting, OSHA tracking, I-9 compliance, etc." [See full review](https://www.capterra.com/p/86714/WebPay/#Capterra___7016208) CM Christina M. HR Director > "It can be difficult to know where in the menu I need to go to access certain settings, and some settings are not even open for clients to update, they have to be done on the back end by Paylocity." [See full review](https://www.capterra.com/p/86714/WebPay/#Capterra___7016227) DS Devin S. People Operations Partner > "The customer support we have is great, any questions I have I am able to ask or set up time to talk to our account representative. If they do not know the answer they do find it for us and help support the best..." [See full review](https://www.capterra.com/p/86714/WebPay/#Capterra___7096775) ET Erin T. HR Talent and Recruiting Specialist > "Customer support was promised to be local and readily available but, apart from a few requests, has felt very disengaged and responses that items will be looked into have ended there." [See full review](https://www.capterra.com/p/86714/WebPay/#Capterra___7095286) TB Tara B. Human Resources Executive > "I love the new AI search feature and I even uploaded our handbook, into Paylocity so our employees can search it easier, using the AI feature." [See full review](https://www.capterra.com/p/86714/WebPay/#Capterra___7016209) TS Tatum S. HR Generalist > "App is a little crowded- it's hard to navigate and to verbally navigate someone to certain screens when talking to them on the phone." [See full review](https://www.capterra.com/p/86714/WebPay/#Capterra___7112371) OP Octavio P. Bookkeeper > "The intuition of the app and the automatation, also, for my company it was a big plus the value for money due to the fact that our previous payroll provider was a lot more expensive." [See full review](https://www.capterra.com/p/86714/WebPay/#Capterra___7095034) AG Aaron G. Membership and Development Director > "The piece of the puzzle we are missing is the ability to truly track trainings, we can track hours but not specifics." [See full review](https://www.capterra.com/p/86714/WebPay/#Capterra___6867002) MB Mark B. Business Manager > "Knowing that my role encompasses HR, benefits, payroll, employee continuing education, background checks, regulatory and more, Paylocity made it easy for me to get up to speed." [See full review](https://www.capterra.com/p/86714/WebPay/#Capterra___7041402) AH Alena H. Sr Payroll and Benefits Specialist > "We’ve also seen instances in the Performance module where pasted text doesn’t always save correctly." [See full review](https://www.capterra.com/p/86714/WebPay/#Capterra___7048945) MS Michael S. Payroll Coordinator > "Easy to follow modules and dashboards and the support you receive via chat, phone and PEAK makes me able to feel like I'm able to do a lot on my own within the system in support of our employees." [See full review](https://www.capterra.com/p/86714/WebPay/#Capterra___7050203) JS Jamie S. Human Resources Director > "In many ways the HR & Payroll modules do not completely sync with the T&L modules and items have to be completed in both areas for them to work." [See full review](https://www.capterra.com/p/86714/WebPay/#Capterra___7024679) GP Gunnar P. HR Generalist > "The system allows us to manage employee data efficiently while maintaining strong reporting capabilities." [See full review](https://www.capterra.com/p/86714/WebPay/#Capterra___7094904) ET Erin T. HR Talent and Recruiting Specialist > "It’s clunky and with limited app options employees rarely login unless to clock hours or submit PTO." [See full review](https://www.capterra.com/p/86714/WebPay/#Capterra___7095286) SD Shyla D. Human Resources > "Our business is extraordinarily unique and Paylocity customer support has been phenomenal, they have held our hand every step of the way and tailored our system for us." [See full review](https://www.capterra.com/p/86714/WebPay/#Capterra___7095663) RP Rob P. HRBP > "Some of the support has been lackluster, no responses to emails, even using a general email which was recommended has not garnered results as anticipated." [See full review](https://www.capterra.com/p/86714/WebPay/#Capterra___7103121) [View Reviews](https://www.capterra.com/p/86714/WebPay/reviews/) ND Nikki D. Accountant > "The automation of these tasks helps reduce manual errors and ensures compliance without having to constantly monitor deadlines." [See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6817418) CH Christina H. HR Director > "It had some ability to modify the set up and codes but when it came to customer service, it was difficult to get answers and help..." [See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___7050269) ND Nikki D. Accountant > "One of the biggest advantages of using PrimePay is how seamlessly it handles all tax filings and quarterly reports." [See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6817418) AB Alicia B. Accountant and Payroll Administrator > "Our company has had some communication issues with taxes being paid in correctly or overpaid from switching over mid-year." [See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6817535) LQ Leslie Q. Director, HR > "I recently completed the implementation of a newly structured benefits program for Open Enrollment using PrimePay as our HRIS, and the..." [See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6884063) JL Junhyun L. HR Associate > "There are some actions which are not allowed to modify on our end, having us to call customer support, such as changing Tax Exemptions." [See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6425916) TB Todd B. Admin Assistant > "I used to have a dedicated specialist I would call. As I have used several Payroll/HR companies, the PrimePay dashboard is relatively..." [See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6817748) KB Karen B. Payroll > "We had issues with the Cloud for Support for months but now it is up and running for me. When updates are done, sometimes things..." [See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6330330) VR Verified Reviewer Owner > "The processing is easy. If I need help with a special payroll or have any questions the representatives to this point have been stellar." [See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6883484) PB Phillip B. OWNER > "In one month they forgot to pay someone, the next period, forgot to pay 2 employees OT, then the following month forgot to pay..." [See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6341550) ND Nikki D. Accountant > "However, having more user control and quicker, more helpful support would really take the service to the next level." [See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6817418) AB Alison B. Bookkeeper > "Every single thing became painful to do and it felt like pulling teeth to get anything done. If you tried to call you would be on..." [See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6369250) AL Amy L. Accounting Manager > "Our IRS went live in early 2022, but there are items, big and small, being solved over the 4 years we have with PrimePay." [See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6620558) RK Rick K. Clinic Administrator > "Previously we were with a big well known payroll service and were paying high rates for poor customer service. " [See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6816462) RK Rick K. Clinic Administrator > "It takes work to keep up with technology, but there is a nice payoff if you are patient. " [See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6816462) AJ Angie J. Vice President > "Still waiting to see if they paid all the taxes in a timely manner as they were not able to do anything else effectively - like call a..." [See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6354372) RG Richard G. Finance Manager > "Our new customer service manager (i.e., Jose Carcamo) is very good in checking how everything is going and if we need anything." [See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6415393) WR Will R. COO > "The reporting system portal and the entire company and support team is totally antiquated, incompetent, and will surely fail and shut..." [See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___5001226) RK Rick K. Clinic Administrator > "I am happy we made the change to PrimePay because now our costs are reasonable and the customer service has been great. " [See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6816462) CS Cody S. Owner > "The customer service is lacking and we had to move to another payroll company to fix the issues Prime Pay has caused." [See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6354325) JK Joy K. CEO > "Outstanding customer service, starting with setting up my company and my payroll and then using the well structured and easy to use..." [See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6457543) GW Gretchen W. Treasurer > "Sometimes it is hard to reach someone who can explain and resolve questions. And one of our payrolls was not delivered by FedEx." [See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6545898) RM Rachel M. Director of HR and AR Processor > "I really like talking to support technicians like \[sensitive content hidden\] that demonstrates a strong ability to make you feel that..." [See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6564132) EB Emily B. Operator > "At times, Prime Pay support can be tricky to navigate." [See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6821236) SC Sophia C. Human Resources > "Excellent. When I need a report specific to my audits, customer service has always been able to deliver it." [See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6566021) ED Erin D. Accountant Assistant > "Also, some times the Invoices we get from PrimePay are over charged and wrong." [See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6639506) ED Erin D. Accountant Assistant > "I like how they improved their systems and now I can always get someone on the phone with a problem if our company's representative is..." [See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6639506) HM Heather M. Owner, CFO > "I don't like the payroll cutoff time being such a hard time, when I'm actually going throught the last steps of payroll. " [See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6568899) EA ENID A. GENERAL MANAGER > "I love having priority support now because before 1 yr ago it was a nightmare calling, holding over 1 hr and getting disconnected. " [See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6678756) KN Kamran N. HR > "After more than 10 years of being a customer, we began experiencing poor customer support, with no response to our inquiries for months." [See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6552914) GM Greg M. Owner > "My franchise forces me to use Profitkeeper on the same site, so that made it easy to come to one place." [See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6801377) CB Chloe B. Staff Accountant > "It is also hard to contact our direct team and get updates, due to delayed responses." [See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6809990) CH Christina H. HR Director > "The simplicity of the product made it easy enough for almost anyone to use." [See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___7050269) DH Donna H. Senior Accountant > "Therefore, we do not have a point of contact for issues or contacts and are left to drift. " [See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6530733) LQ Leslie Q. Director, HR > "He consistently delivered his work on time, communicated clearly, and always made himself available for questions or guidance." [See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6884063) DM Daisy M. Office Manager > "It took me awhile to get used to it, I feel like the final product isn't obvious before submitting payroll." [See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6426958) AB Arina B. Bookkeeper > "Their user-friendly platform, accurate processing, and exceptional customer support make them a standout in the industry." [See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6421197) VR Verified Reviewer Owner > "So it seems to be a computer glitch that needs to be fixed." [See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6883484) RK Rick K. Clinic Administrator > "Things have not been perfect since we onboarded 5 months ago, but I can honestly say every rep I have spoken to has worked hard to fix..." [See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6816462) NC Nancy C. Office Admin > "Since the rapid growth of PrimePay, I am not able to reach help as quickly as previously. " [See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6507926) CK Cheryl K. CEO > "sensitive content hidden\], Client Advisor, took the time to listen to my issues with PrimePay and I have confidence in his ability to..." [See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6458618) NC Nancy C. Office Admin > "Now I may or may not get a return call and when I'm in panic mode it can be frustrating. " [See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6507926) ND Nikki D. Accountant > "Overall, PrimePay has been a solid payroll solution for our firm." [See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6817418) JJ John J. Treasurer > "Found out that they had withheld $8,000 more in taxes than they should have, and we are a small organization!" [See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6715216) AA Amelia A. Payroll and Benefits Coordinator > "It works well for our transportation company with many different kinds of employees." [See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6672569) MB Marlon B. Owner > "I received a report from the IRS that I owe $2,700 extra for my quarterly payroll." [See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6656711) FJ Fran J. President > "Prime Pay has been servicing our payroll needs for all most 10 years and we have had a favorable experience during our time with them." [See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6563671) CS Cody S. Owner > "I would reach out to customer service once a month and be told no one has worked on my case." [See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6354325) AB Arina B. Bookkeeper > "PrimePay has undoubtedly made payroll management easier and more efficient for my business." [See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6421197) HM Heather M. Owner, CFO > "I've been caught in verification a couple of times, and charged the "Next Day Deposit Fee"." [See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6568899) DH Donna H. Senior Accountant > "I can do my payroll myself electronically and know it is complete." [See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6530733) LA Liz A. Payroll Manager > "We have a parent company with multiple subsidiaries, there is no way to transfer between without termination and rehire, which makes a..." [See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6285540) GH Georgina H. Analyst > "Website looks proffesional." [See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6837187) MC Marc C. controller > "you say what you have to for the sale and leave us behind when help is needed" [See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6649724) LQ Leslie Q. Director, HR > "Overall, PrimePay provided the right tools and support to ensure a successful rollout, and I would highly recommend them." [See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6884063) RD Ruth D. Office Admin > "They are quick to bill for everything, but so slow to respond to questions. And we will be told one thing by one person, and the..." [See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6681272) RA Randy A. Business manager > "I have always liked that I can talk to PrimePay on the phone to resolve any questions or issues I may have." [See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6451383) MC Marc C. controller > "Just sent an issue to someone and the person responding just provided suggestions rather than looking into the issue" [See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6649724) SM Sam M. Accountant > "It is easy to find information about the company and employees." [See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6816352) TB Todd B. Admin Assistant > "I don't think what I like least is exclusively a PrimePay issue." [See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6817748) FN Fernando N. Presidente ans CEO > "Their professionalism and expertise make them a trusted partner for our payroll needs." [See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6648521) CS Cody S. Owner > "They missed or had issues with two tax payments in the first 12 months." [See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6354325) RK Rick K. Clinic Administrator > "I hope they keep their current leadership in place for many years to come." [See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6816462) JD Jennifer D. Accountant Office Manager > "Late responses times, phones took forever to answer" [See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6594256) JA Jeff A. Director of Business Development > "The migration from our previous payroll provider was simple and hassle-free." [See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6526176) TT Takao T. President and COO > "Response time was very slow beginning of this year due to shortage of employees." [See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6482909) MH Mark H. Owner > "I also like that you can get someone on the phone who is dedicated to customer service." [See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6509846) CK Colleen K. Payroll > "I have been trying to cancel my service with PrimePay since June 10th 2024." [See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6420812) EG Elizabeth G. HRIS Manager > "There is a lot more functionality than from our last provider." [See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6311978) EL Erica L. Controller > "Payroll is extreamly slow to load and takes longer to reclculate payroll than it is to upload hundreds of employee data." [See full review](https://www.capterra.com/p/156904/PrimePay/#SoftwareAdvice___4975091) MA Mady A. Accounting Manager > "It has been amazing working with PrimePay. When I was working extra hours, the whole team was constantly checking on me." [See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6762914) DC Debra C. Office Manager > "PrimePay is always a phone call away whenever I have any issues with my payroll." [See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6517749) JD Jennifer D. Accountant Office Manager > "Very happy as Primpay has come a long way to now its, same day turnaround, the phones are always answered much more quickly! " [See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6594256) RS Rajan S. COO > "Sometimes, it isn't easy to get hold of customer support professionals." [See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6701534) MJ Mike J. CHRO > "Pricing was a huge point for me and this is almost half the price of any other pay company I have been with" [See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6812161) ND Nancy D. EXECUTIVE DIRECTOR > "CUSTOMER SERVICE IS VERY DIFFICULT TO ACCESS AND SLOW. " [See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6396742) JD Jennifer D. Accountant Office Manager > "They are quick at returning payroll, the payroll is accurate. " [See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6594256) AP Amy P. Owner > "Long, painful, stressful, anxiety riddled, and financially draining." [See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6310632) MA Mady A. Accounting Manager > "I enjoy being able to work through problems with them & gain new insights!" [See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6762914) TT Takao T. President and COO > "I called several times but was on hold for at least 1 hr." [See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6482909) [View Reviews](https://www.capterra.com/p/156904/PrimePay/reviews/) ## User interface 4.34 (1,839) [PrimePay](https://www.capterra.com/p/156904/PrimePay/) 3.95 (381) ## Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ### Features Do these products fit your needs? Prioritize real-user-identified key features according to your needs to find your best fit. \--% Fit vs \--% Fit 1099 Preparation 207 Important 401(k) Tracking 150 Important Access Controls/Permissions 120 Important Paylocity Top features 38/44 - 1099 Preparation - 401(k) Tracking - Access Controls/Permissions - Accounting Integration - Activity Dashboard - AI Copilot - AI/Machine Learning - Alerts/Notifications - API - Approval Process Control - Audit Management - Auto Update - Benefits Management - Calendar Management - Chatbot - Check Printing - Compensation Management - Compliance Management - Customizable Reports - Data Import/Export - Direct Deposit - Document Management - Employee Database - Employee Onboarding - Employee Profiles - Generative AI - Mobile Access - Multi-Country - Multi-State - Payroll Management - Payroll Outsourcing - Payroll Reporting - Process/Workflow Automation - Reimbursement Management - Reminders - Reporting & Statistics - Self Service Portal - Tax Calculation - Tax Compliance - Third-Party Integrations - Time & Attendance - Vacation/Leave Tracking - W-2 Preparation - Wage Garnishment [See all features](https://www.capterra.com/p/86714/WebPay/#features) PrimePay 32/44 - 1099 Preparation - 401(k) Tracking - Access Controls/Permissions - Accounting Integration - Activity Dashboard - AI Copilot - AI/Machine Learning - Alerts/Notifications - API - Approval Process Control - Audit Management - Auto Update - Benefits Management - Calendar Management - Chatbot - Check Printing - Compensation Management - Compliance Management - Customizable Reports - Data Import/Export - Direct Deposit - Document Management - Employee Database - Employee Onboarding - Employee Profiles - Generative AI - Mobile Access - Multi-Country - Multi-State - Payroll Management - Payroll Outsourcing - Payroll Reporting - Process/Workflow Automation - Reimbursement Management - Reminders - Reporting & Statistics - Self Service Portal - Tax Calculation - Tax Compliance - Third-Party Integrations - Time & Attendance - Vacation/Leave Tracking - W-2 Preparation - Wage Garnishment [See all features](https://www.capterra.com/p/156904/PrimePay/#features) ### Recognition No recognitions have been awarded to Paylocity PrimePay is recognized as a top-rated tool in 4 Capterra Shortlist reports ### Deployment & support Paylocity Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos PrimePay Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details Paylocity - By Paylocity - Located in United States - Founded in 1997 PrimePay - By PrimePay - Located in United States - Founded in 1986 ## Popular Comparisons [Paylocity](https://www.capterra.com/p/86714/WebPay/)[4.34 (1,839)](https://www.capterra.com/p/86714/WebPay/reviews/) vs [Deel](https://www.capterra.com/p/205015/Deel/)[4.85 (4,275)](https://www.capterra.com/p/205015/Deel/reviews/) Contact vendor for pricing Price $5/month 4.3 Features 4.8 4.3 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/86714-205015/WebPay-vs-Deel) [PrimePay](https://www.capterra.com/p/156904/PrimePay/)[3.95 (381)](https://www.capterra.com/p/156904/PrimePay/reviews/) vs [Deel](https://www.capterra.com/p/205015/Deel/)[4.85 (4,275)](https://www.capterra.com/p/205015/Deel/reviews/) Contact vendor for pricing Price $5/month 3.8 Features 4.8 3.9 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/156904-205015/PrimePay-vs-Deel) [Paylocity](https://www.capterra.com/p/86714/WebPay/)[4.34 (1,839)](https://www.capterra.com/p/86714/WebPay/reviews/) vs [Rippling](https://www.capterra.com/p/172127/Rippling/)[4.86 (4,777)](https://www.capterra.com/p/172127/Rippling/reviews/) Contact vendor for pricing Price $8/month 4.3 Features 4.8 4.3 Ease of Use 4.9 [View full comparison](https://www.capterra.com/compare/86714-172127/WebPay-vs-Rippling) [PrimePay](https://www.capterra.com/p/156904/PrimePay/)[3.95 (381)](https://www.capterra.com/p/156904/PrimePay/reviews/) vs [Rippling](https://www.capterra.com/p/172127/Rippling/)[4.86 (4,777)](https://www.capterra.com/p/172127/Rippling/reviews/) Contact vendor for pricing Price $8/month 3.8 Features 4.8 3.9 Ease of Use 4.9 [View full comparison](https://www.capterra.com/compare/156904-172127/PrimePay-vs-Rippling) [Paylocity](https://www.capterra.com/p/86714/WebPay/)[4.34 (1,839)](https://www.capterra.com/p/86714/WebPay/reviews/) vs [RUN Powered by ADP](https://www.capterra.com/p/185859/RUN/)[4.57 (1,408)](https://www.capterra.com/p/185859/RUN/reviews/) Contact vendor for pricing Price Contact vendor for pricing 4.3 Features 4.5 4.3 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/86714-185859/WebPay-vs-RUN) [PrimePay](https://www.capterra.com/p/156904/PrimePay/)[3.95 (381)](https://www.capterra.com/p/156904/PrimePay/reviews/) vs [RUN Powered by ADP](https://www.capterra.com/p/185859/RUN/)[4.57 (1,408)](https://www.capterra.com/p/185859/RUN/reviews/) Contact vendor for pricing Price Contact vendor for pricing 3.8 Features 4.5 3.9 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/156904-185859/PrimePay-vs-RUN) [Paylocity](https://www.capterra.com/p/86714/WebPay/)[4.34 (1,839)](https://www.capterra.com/p/86714/WebPay/reviews/) vs [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/)[4.43 (7,205)](https://www.capterra.com/p/155895/WorkforceNow/reviews/) Contact vendor for pricing Price Contact vendor for pricing 4.3 Features 4.3 4.3 Ease of Use 4.3 [View full comparison](https://www.capterra.com/compare/86714-155895/WebPay-vs-WorkforceNow) [PrimePay](https://www.capterra.com/p/156904/PrimePay/)[3.95 (381)](https://www.capterra.com/p/156904/PrimePay/reviews/) vs [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/)[4.43 (7,205)](https://www.capterra.com/p/155895/WorkforceNow/reviews/) Contact vendor for pricing Price Contact vendor for pricing 3.8 Features 4.3 3.9 Ease of Use 4.3 [View full comparison](https://www.capterra.com/compare/155895-156904/WorkforceNow-vs-PrimePay) [Paylocity](https://www.capterra.com/p/86714/WebPay/)[4.34 (1,839)](https://www.capterra.com/p/86714/WebPay/reviews/) vs [Patriot Software](https://www.capterra.com/p/116050/Patriot-Software/)[4.80 (3,941)](https://www.capterra.com/p/116050/Patriot-Software/reviews/) Contact vendor for pricing Price $17/month 4.3 Features 4.7 4.3 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/86714-116050/WebPay-vs-Patriot-Software) [PrimePay](https://www.capterra.com/p/156904/PrimePay/)[3.95 (381)](https://www.capterra.com/p/156904/PrimePay/reviews/) vs [Patriot Software](https://www.capterra.com/p/116050/Patriot-Software/)[4.80 (3,941)](https://www.capterra.com/p/116050/Patriot-Software/reviews/) Contact vendor for pricing Price $17/month 3.8 Features 4.7 3.9 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/116050-156904/Patriot-Software-vs-PrimePay) [Paylocity](https://www.capterra.com/p/86714/WebPay/)[4.34 (1,839)](https://www.capterra.com/p/86714/WebPay/reviews/) vs [Paycor](https://www.capterra.com/p/133745/Paycor-Perform/)[4.35 (3,038)](https://www.capterra.com/p/133745/Paycor-Perform/reviews/) Contact vendor for pricing Price Contact vendor for pricing 4.3 Features 4.2 4.3 Ease of Use 4.3 [View full comparison](https://www.capterra.com/compare/86714-133745/WebPay-vs-Paycor-Perform) [PrimePay](https://www.capterra.com/p/156904/PrimePay/)[3.95 (381)](https://www.capterra.com/p/156904/PrimePay/reviews/) vs [Gusto](https://www.capterra.com/p/131882/Gusto/)[4.62 (4,205)](https://www.capterra.com/p/131882/Gusto/reviews/) Contact vendor for pricing Price $49/month 3.8 Features 4.5 3.9 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/131882-156904/Gusto-vs-PrimePay)