---
title: "Compare Paylocity vs CoAd 2026 | Capterra"
description: "Unsure of what to choose? Check Capterra to compare Paylocity and CoAd based on pricing, features, product details, and verified reviews."
source_url: "https://www.capterra.com/compare/86714-156904/WebPay-vs-PrimePay"
page_type: "comparison"
language: "en"
---

# Paylocity vs CoAd Features and Cost Comparison

Last updated September 17th, 2026

Provider data verified by our Software Research team, and reviews  
moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/)

Your comparison:

PaylocityCoAd2/4 selected

[Paylocity](https://www.capterra.com/p/86714/WebPay/)[4.3 (1,933)](https://www.capterra.com/p/86714/WebPay/reviews/)

[CoAd](https://www.capterra.com/p/156904/PrimePay/)[4.0 (381)](https://www.capterra.com/p/156904/PrimePay/reviews/)

[## Paylocity](https://www.capterra.com/p/86714/WebPay/)[4.3 (1,933)](https://www.capterra.com/p/86714/WebPay/reviews/)

Starting Price

Contact vendor

Value-for-Money

4.2

Functionality

4.3

Ease of Use

4.3

Customer Service

4.1

Reviews Sentiment

Based on [1,933 reviews](#user-reviews)

Positive

1,685

Neutral

179

Negative

69

[## CoAd](https://www.capterra.com/p/156904/PrimePay/)[4.0 (381)](https://www.capterra.com/p/156904/PrimePay/reviews/)

Starting Price

Contact vendor

Value-for-Money

3.9

Functionality

3.8

Ease of Use

3.9

Customer Service

3.8

Reviews Sentiment

ND

ND

Based on [381 reviews](#user-reviews)

Positive

281

Neutral

28

Negative

72

What’s your intended use case?

## Summary

* * *

Key features rated by users

Features selected based on 15,759 reviews from payroll software users.  
about the Fit Score methodology.

Fit Score methodology

Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about.

  

If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology

72%Fit

Not enough reviews

Feature ratings

Direct Deposit

4.8

Employee Database

4.5

Data Import/Export

3.6

Mobile Access

4.5

Multi-Country

\--

71%Fit

Missing features

Feature ratings

Direct Deposit

4.5

Employee Database

4.3

Data Import/Export

4.4

Mobile Access

4.7

Multi-Country

NA

User satisfaction

User satisfaction

4.3

User reviews[1,933](https://www.capterra.com/p/86714/WebPay/reviews/)

Ease of use

4.3

Functionality

4.3

Value for money

4.2

Customer support

4.1

User satisfaction

4.0

User reviews[381](https://www.capterra.com/p/156904/PrimePay/reviews/)

Ease of use

3.9

Functionality

3.8

Value for money

3.9

Customer support

3.8

Price starts from

Price starts from

\--

-   Free version
-   Free trial

Price starts from

\--

-   Free version
-   Free trial

Best for

Best for

Small to large businesses across industries including healthcare, retail, restaurants, manufacturing, financial services, education, nonprofits, and franchises.

Best for

CoAd creates a more connected experience for businesses looking to simplify payroll, HR, benefits, compliance, and workforce management.

## User reviews

Pros & cons

AP

Ashley P.

HR Manager

> "The reporting capabilities are robust, allowing HR teams to access and analyze workforce data efficiently, and the employee self-service features are generally well received and help reduce..."

[See full review](https://www.capterra.com/p/86714/WebPay/#Capterra___7165728)

AW

Adrienne W.

Payroll Manager

> "We have had some issue with the data integrity as there were mass changes done via Weblink both internally and by Paylocity team members that have created a historical pay history mess and there is no..."

[See full review](https://www.capterra.com/p/86714/WebPay/#Capterra___7049172)

PJ

Peyton J.

Director of Operations

> "Paylocity offers a very user-friendly platform with a wide range of features all in one place, including payroll, time tracking, and HR tools."

[See full review](https://www.capterra.com/p/86714/WebPay/#Capterra___7123321)

NW

Nyah W.

Payroll Analyst

> "When we have an issue occur and receive the response that it is a "known occurrence" but without any timeline of when it will be fixed. Or when we bring to discussion that something is not working,..."

[See full review](https://www.capterra.com/p/86714/WebPay/#Capterra___7040572)

FJ

Francesca J.

Manager

> "The platform offers a comprehensive set of tools that help streamline HR and payroll processes, though there are occasional areas where usability could be improved."

[See full review](https://www.capterra.com/p/86714/WebPay/#Capterra___7121441)

TY

Tawanna Y.

Payroll Manager

> "Such as direct deposits going to wrong or inactive account, old garnishments being activated after being paid off already, PTO balances didn't come over correctly, 401k transferred as a flat rate..."

[See full review](https://www.capterra.com/p/86714/WebPay/#Capterra___7049025)

Nikki C.

office manager

> "The platform made it simple to access pay stubs, track time, request time off, and manage HR tasks all in one place."

[See full review](https://www.capterra.com/p/86714/WebPay/#Capterra___7188884)

TM

Tony M.

General Manager

> "Employees’ direct deposit info changes without their permission, terminated employees have become reactivated, and simple actions like reactivating a multiple changes or other bulk edits are extremely..."

[See full review](https://www.capterra.com/p/86714/WebPay/#Capterra___7024911)

ME

Michelle E.

Senior Manager, Marketing and Operations

> "The timesheet functionality is good, as well; it allows us to track billable hours across various client jobs, and access relevant notes per subsection of times worked."

[See full review](https://www.capterra.com/p/86714/WebPay/#Capterra___7016812)

AP

Andrea P.

HR Coordinator

> "Sometimes I feel like the tax support isn't very thorough, having to follow up multiple times on a single issue, and not getting the correct advice to resolve the issue. And it may just be just me,..."

[See full review](https://www.capterra.com/p/86714/WebPay/#Capterra___7016319)

MUR

Minhaz Uddin R.

Financial Analyst- Payroll

> "The platform streamlines payroll and HR processes effectively and helps keep everything organized in one system. While there are occasional usability challenges and minor delays, the overall..."

[See full review](https://www.capterra.com/p/86714/WebPay/#Capterra___7103784)

SU

Stacey U.

Director of Human Resources

> "The experience with a new team for our 2026 OE was the most challenging of my career, with multiple errors, workflow issues, incomplete work and many phone calls and emails to reach a resolution."

[See full review](https://www.capterra.com/p/86714/WebPay/#Capterra___7103172)

JM

Jessica M.

Human Resources Manager

> "The product itself has great options with expense, time and labor, performance management, now asset management, HSA, Flex Spending, COBRA support, ETC."

[See full review](https://www.capterra.com/p/86714/WebPay/#Capterra___7025979)

RC

RJ C.

Finance Manager

> "For example, editing PTO rules / accrual rates has been difficult in the past - they make me fill out a form with tons of questions (some don't even apply to our usage), and whenever I do that, I feel..."

[See full review](https://www.capterra.com/p/86714/WebPay/#Capterra___7079912)

SM

Sue M.

HR Director

> "Paylocity took our growing company from a manual payroll system without HR recordkeeping and has streamlined many processes, saving many hours with reporting and HR tracking."

[See full review](https://www.capterra.com/p/86714/WebPay/#Capterra___7050263)

AD

Alma D.

HR Generalist

> "Recruiting module has its downfalls, such as not being able to extract all candidate data to a csv or xls file where the employer can better filter for candidates."

[See full review](https://www.capterra.com/p/86714/WebPay/#Capterra___7087295)

HK

Hardeep K.

HR Generalist

> "I oversee payroll, benefits administration, onboarding, offboarding, time & attendance, HRIS data management, and system-level configuration—and Paylocity supports all of these areas seamlessly."

[See full review](https://www.capterra.com/p/86714/WebPay/#Capterra___7048583)

PA

Paola A.

Human Resources Manager

> "Additionally, customer support could be improved, as resolution times are often long even with a dedicated manager, and frequent changes in account managers (at least three times a year) create..."

[See full review](https://www.capterra.com/p/86714/WebPay/#Capterra___7048628)

HK

Hardeep K.

HR Generalist

> "It has allowed me to streamline processes, standardize workflows, run cleaner audits, and support my organization more efficiently."

[See full review](https://www.capterra.com/p/86714/WebPay/#Capterra___7048583)

KR

Kevin R.

Sr Payroll and Benefits Manager

> "My biggest pet peeve with Paylocity is the inability to change an employee's ID - this should be updateable but appears to also be Paylocity's internal unique identifier for each employee."

[See full review](https://www.capterra.com/p/86714/WebPay/#Capterra___7094873)

SD

Suraj D.

Payroll Auditor

> "Overall, Paylocity provides a solid payroll and time management solution with useful features and a generally user-friendly interface. While it handles most tasks efficiently, occasional issues with..."

[See full review](https://www.capterra.com/p/86714/WebPay/#Capterra___7016317)

AG

Ashley G.

After school and summer camp teacher

> "It requires WiFi, if you are using the app for clocking in and out of a shift and you are in a “dead zone” you will not be able to clock in or out."

[See full review](https://www.capterra.com/p/86714/WebPay/#Capterra___7060277)

TO

TJ O.

Payroll Manager

> "Paylocity has a robust reporting platform that streamlines payroll review and ongoing audits and greatly improve the process as a whole."

[See full review](https://www.capterra.com/p/86714/WebPay/#Capterra___7040595)

AP

Ashley P.

HR Manager

> "Similarly, after transitioning to Paylocity's HSA/FSA administration services, employees expressed considerable frustration with the account setup process and ongoing account access."

[See full review](https://www.capterra.com/p/86714/WebPay/#Capterra___7165728)

AS

Alexandra S.

Sr. HR Generalist

> "It’s a user-friendly platform that makes it simple to manage everyday tasks like viewing pay information, tracking time, and accessing company resources."

[See full review](https://www.capterra.com/p/86714/WebPay/#Capterra___7016188)

PSP

Pauline Sher P.

HR Generalist

> "Time logging in is a hassle when you need 2 windows open for Time/Labor and HR/Payroll and the system keeps kicking you off in the middle of your typing doing your work."

[See full review](https://www.capterra.com/p/86714/WebPay/#Capterra___7024684)

AP

Angela P.

Director Human Resource

> "The platform offers a comprehensive and user-friendly system that makes managing HR, payroll, and employee engagement efficient and effective. While there are minor frustrations, they are far..."

[See full review](https://www.capterra.com/p/86714/WebPay/#Capterra___7029030)

CM

Christina M.

HR Director

> "It can be difficult to know where in the menu I need to go to access certain settings, and some settings are not even open for clients to update, they have to be done on the back end by Paylocity."

[See full review](https://www.capterra.com/p/86714/WebPay/#Capterra___7016227)

AA

Ahtziri A.

HR Generalist

> "The mobile app is super convenient too, I can approve timecards, view paystubs, and send messages without having to log in from a computer."

[See full review](https://www.capterra.com/p/86714/WebPay/#Capterra___7024652)

MW

Maddy W.

HR Generalist

> "In our business, time off requests change frequently and having to manually update the balance each time or deleting the request entirely and resubmitting it is frustrating."

[See full review](https://www.capterra.com/p/86714/WebPay/#Capterra___7094834)

JH

Jennifer H.

HR Director

> "Features such as direct deposit, tax filing, reporting, and system integrations make payroll and HR tasks more streamlined."

[See full review](https://www.capterra.com/p/86714/WebPay/#Capterra___7016203)

JS

Jamie S.

Human Resources Director

> "In many ways the HR & Payroll modules do not completely sync with the T&L modules and items have to be completed in both areas for them to work."

[See full review](https://www.capterra.com/p/86714/WebPay/#Capterra___7024679)

Shelly O.

Direct Support Professional

> "I love that you can clock in and out on the app and can look at your hours with ease and if there is a discrepancy you are able to put in a request to have it changed to the hours on the clock you..."

[See full review](https://www.capterra.com/p/86714/WebPay/#Capterra___7088348)

KV

Katie V.

HR Manager

> "Also, sometimes the Time and Labor module doesn't sync well with the HR and Payroll system."

[See full review](https://www.capterra.com/p/86714/WebPay/#Capterra___7187751)

AK

Amanda K.

Human Resources Director

> "We chose Paylocity for payroll, but having additional modules was great: recruiting, benefits management, ACA reporting, OSHA tracking, I-9 compliance, etc."

[See full review](https://www.capterra.com/p/86714/WebPay/#Capterra___7016208)

DW

DEbby W.

Payroll Manager

> "Not enough communication when changes made such as to entry screens When adjustments made such as a no calc to correct, no one notifies you they have been completed"

[See full review](https://www.capterra.com/p/86714/WebPay/#Capterra___7040544)

MD

Marilyn D.

Agency

> "Overall, Paylocity has been a valuable solution for our organization, providing an efficient payroll experience and helping us manage workforce needs with confidence."

[See full review](https://www.capterra.com/p/86714/WebPay/#Capterra___7162634)

KB

Kate B.

HR Director

> "We use Paylocity as a school and sometimes it does not properly organize our employees, benefits, pay in a way that works for us."

[See full review](https://www.capterra.com/p/86714/WebPay/#Capterra___7094809)

TB

Tara B.

Human Resources Executive

> "I love the new AI search feature and I even uploaded our handbook, into Paylocity so our employees can search it easier, using the AI feature."

[See full review](https://www.capterra.com/p/86714/WebPay/#Capterra___7016209)

KD

Katie D.

Administrative

> "Customizing reports often requires more manual effort than expected, and the system occasionally lacks flexibility for unique organizational workflows."

[See full review](https://www.capterra.com/p/86714/WebPay/#Capterra___7016354)

MB

Mark B.

Business Manager

> "Knowing that my role encompasses HR, benefits, payroll, employee continuing education, background checks, regulatory and more, Paylocity made it easy for me to get up to speed."

[See full review](https://www.capterra.com/p/86714/WebPay/#Capterra___7041402)

NB

Nick B.

Senior Accountant

> "Messages that are created from Paylocity and emailed to employees do not include the full message in the email, preventing employees from reading the entire message without having to open Paylocity."

[See full review](https://www.capterra.com/p/86714/WebPay/#Capterra___6561127)

NT

Nijah T.

THERAPIST

> "Also, I like how you can see everything on one page such as vacation, sick hours, work announcements, employee's birthday and work anniversary date."

[See full review](https://www.capterra.com/p/86714/WebPay/#Capterra___7060281)

TL

Tonykea L.

People Technology Partner

> "This delay can create bottlenecks, especially when time-sensitive payroll or HR issues are involved, and can impact overall efficiency."

[See full review](https://www.capterra.com/p/86714/WebPay/#Capterra___7087403)

CY

Chloe Y.

Human Resources Manager

> "Paylocity has helped our employees gain confidence to handle certain things on their own, such as submitting timecard adjustments, where they used to rely heavily on HR to do this. "

[See full review](https://www.capterra.com/p/86714/WebPay/#Capterra___7087309)

PJ

Peyton J.

Director of Operations

> "Some features can be difficult to navigate initially, and certain workflows are not as intuitive as they could be."

[See full review](https://www.capterra.com/p/86714/WebPay/#Capterra___7123321)

JD

Jennifer D.

VP of HR

> "Paylocity is a decent HRIS, especially for companies that don’t require a lot of customization. While the assigned team model is a major benefit, increased flexibility would make the platform much..."

[See full review](https://www.capterra.com/p/86714/WebPay/#Capterra___7064694)

MS

Michael S.

Administrator

> "It is one of the most convoluted, confusing payroll programs i have ever seen. And have been involved with payroll systems since the mid 1980's."

[See full review](https://www.capterra.com/p/86714/WebPay/#Capterra___7133230)

OP

Octavio P.

Bookkeeper

> "Awesome, it helps a lot to do payroll this way, i can centralize tasks of payroll on me, that previously were distributed along various team members, and i dont feel the extra pressure of this."

[See full review](https://www.capterra.com/p/86714/WebPay/#Capterra___7095034)

MH

Michelle H.

Payroll and Benefits Manager

> "I was unaware that we were receiving payments and they were not going to our carriers for the coverage so the coverage was stopped and I received no notice of getting the payments from the previous..."

[See full review](https://www.capterra.com/p/86714/WebPay/#Capterra___7020042)

TB

Theresa B.

Human Resources Manager

> "We like having our Payroll, Timekeeping, and Benefit Management all on the same platform, streamlining operations while reducing errors."

[See full review](https://www.capterra.com/p/86714/WebPay/#Capterra___7024772)

JW

John W.

HR

> "For instance, why when I try to make a timecard correction do I get an error saying the change would affect the employees negative balance when all I'm doing is changing a clock out to a clock in or..."

[See full review](https://www.capterra.com/p/86714/WebPay/#Capterra___6641539)

SB

Shane B.

Accounting and HR Manager

> "It's wonderful for tracking employee time, as well as for processing payroll payments, which has been made even easier with their recent update."

[See full review](https://www.capterra.com/p/86714/WebPay/#Capterra___7016349)

BA

Brenda A.

HR, Payroll and Benefits Manager

> "However, the system not being able to integrate seamlessly across different modules makes our HR processes difficult to manage at times."

[See full review](https://www.capterra.com/p/86714/WebPay/#Capterra___7103181)

SB

Stephanie B.

Director of Administration- Controller

> "The software includes thoughtful features like built-in payroll notes that make it easy to stay completely paperless and keep all documentation in one place."

[See full review](https://www.capterra.com/p/86714/WebPay/#Capterra___7087284)

JV

Jazmin V.

HR Generalist

> "Time Off is now harder for team members to find, and it’s not as accessible as it was under the old Self-Service layout. Since it moved to Time & Labor, it has thrown a lot of employees off and..."

[See full review](https://www.capterra.com/p/86714/WebPay/#Capterra___7048631)

AP

Ashlyn P.

HRIS Administrator II

> "The platform offers a wide range of tools that streamline HR processes, and I especially value how customizable many of the modules are."

[See full review](https://www.capterra.com/p/86714/WebPay/#Capterra___7048611)

KY

Kathy Y.

Manager of Compensation and People Analytics

> "The effectiveness of customer support when it comes to resolving issues. Although reps are responsive and quick to acknowledge tickets, they often lack the technical knowledge to provide timely or..."

[See full review](https://www.capterra.com/p/86714/WebPay/#Capterra___7049193)

AK

Alie K.

Payroll Manager

> "The automated calculations, tax filings, and direct deposit features have drastically reduced manual errors and saved us countless hours."

[See full review](https://www.capterra.com/p/86714/WebPay/#Capterra___7042375)

SC

Sophie C.

HR Manager

> "Customer service and support. Whenever I called in for help I got a little attitude and most of the time, I was told someone will get back to me after they look int the situation and I sometimes I was..."

[See full review](https://www.capterra.com/p/86714/WebPay/#Capterra___7136315)

IO

Ivy O.

Office Manager

> "I like that employees has the ability to send corrections for their timecards, it gives them responsibility too for their hours, and not just the supervisor."

[See full review](https://www.capterra.com/p/86714/WebPay/#Capterra___7087271)

RK

Robert K.

Controller

> "While if offers a lot of features, the system does not allow a lot of flexibility if your internal process doesn't work exactly like the way they designed the feature."

[See full review](https://www.capterra.com/p/86714/WebPay/#Capterra___7041635)

RM

Robin M.

Sr HRBP

> "Tracking of communication to candidates, instead of through Outlook, has helped our recruiting team through a major initiative where temporary help was brought in and that communication with..."

[See full review](https://www.capterra.com/p/86714/WebPay/#Capterra___7025089)

AM

Ashley M.

Director of Operations

> "My Copy Cost Center function does not work, I have reached out multiple times when we first started, it states its been saved, they tell me its working, its not."

[See full review](https://www.capterra.com/p/86714/WebPay/#Capterra___7087458)

Nikki C.

office manager

> "Everything is organized in one place, making it convenient for both employees and employers to manage day-to-day workforce needs efficiently."

[See full review](https://www.capterra.com/p/86714/WebPay/#Capterra___7188884)

OP

Octavio P.

Bookkeeper

> "Is a little inflexible on some things, for example, on the taxes section for each employee, if you want to withhold an additional amount it only is possible on flat amounts, not on percentages"

[See full review](https://www.capterra.com/p/86714/WebPay/#Capterra___7095034)

SD

Sissie D.

Director of HR

> "This is my third time working with Paylocity, and I continue to bring it to every organization I join because it delivers the right balance: powerful enough for HR and Payroll, yet intuitive, simple,..."

[See full review](https://www.capterra.com/p/86714/WebPay/#Capterra___7103164)

CC

Chris C.

Payroll Manager

> "It can sometimes take longer than I’d like for a response and if I call my account rep is never available and I prefer to not get an extra rep involved if I can avoid it."

[See full review](https://www.capterra.com/p/86714/WebPay/#Capterra___7040762)

KM

Kelli M.

Senior Accountant

> "I like that I can reach out to my account manager at any time and will get a quick response back to any issue that I may be having."

[See full review](https://www.capterra.com/p/86714/WebPay/#Capterra___7120011)

AP

Ashley P.

HR Manager

> "Where my experience became frustrating was with customer support and some of the additional products sold as part of the Paylocity ecosystem."

[See full review](https://www.capterra.com/p/86714/WebPay/#Capterra___7165728)

Nikki C.

office manager

> "It's a reliable, easy-to-use platform that simplifies payroll, time tracking, and HR tasks."

[See full review](https://www.capterra.com/p/86714/WebPay/#Capterra___7188884)

PSP

Pauline Sher P.

HR Generalist

> "for 4 digits (seconds/hundred seconds) which is overkill that makes reports column longer and cluttered, messy to view and harder to use."

[See full review](https://www.capterra.com/p/86714/WebPay/#Capterra___7024684)

AT

Angela T.

Human Resources

> "I like that the staff have a way to track their time off, see their checks, and update their own information rather than the old paper methods we were using before."

[See full review](https://www.capterra.com/p/86714/WebPay/#Capterra___7018695)

DO

Diana O.

HR Accounting

> "time off accruals some times do not comply with original records, would be better if the design on processing payroll application could be less bright"

[See full review](https://www.capterra.com/p/86714/WebPay/#Capterra___7042520)

JB

Jennifer B.

Director of Operations

> "I also like that certifications can be stored in the employees online file and expiration dates can be run in a quick report"

[See full review](https://www.capterra.com/p/86714/WebPay/#Capterra___7040715)

KR

Katrice R.

Office Manager and League Administrator

> "Instead of listening to my issues and working with me to correct tax filing, I keep getting responses repeating what I already know and being told the problem is fixed when it is not."

[See full review](https://www.capterra.com/p/86714/WebPay/#Capterra___7041229)

AP

Andrea P.

HR Coordinator

> "I also like the balance Paylocity has of things that Paylocity sets up for us on the backend like open enrollment and new module initial setup."

[See full review](https://www.capterra.com/p/86714/WebPay/#Capterra___7016319)

AP

Ashley P.

HR Manager

> "I was also disappointed by several add-on products that were represented as seamlessly integrated but did not function as expected in practice."

[See full review](https://www.capterra.com/p/86714/WebPay/#Capterra___7165728)

EP

Erika P.

HR Manager

> "I love that employees can encourage each other and have reasons to celebrate one another (announcements of birthdays, anniversaries, other employees making posts to recognize people.)"

[See full review](https://www.capterra.com/p/86714/WebPay/#Capterra___7050815)

SC

Sarah C.

President

> "There are too many steps to get a job done. When running payroll there are a million buttons to push and screens to go through and the website isn't very intuitive."

[See full review](https://www.capterra.com/p/86714/WebPay/#Capterra___7016828)

HF

Heather F.

HR Generalist

> "The layout of the platform is very user-friendly; I also like the Knowledge Base section to help search for functionality and other FAQ's."

[See full review](https://www.capterra.com/p/86714/WebPay/#Capterra___7087280)

KJ

Karen J.

HR Business Partner

> "A lot of the functionality either does not work as described or is not intuitive."

[See full review](https://www.capterra.com/p/86714/WebPay/#Capterra___7024997)

AM

Alison M.

Senior HR Generalist

> "We have been so happy with all the funcialities that Paylocity provides to our organization and the customization to our organization as well."

[See full review](https://www.capterra.com/p/86714/WebPay/#Capterra___7030292)

JB

Jeanette B.

Payroll Supervisor

> "I do not like the new Person Record screen."

[See full review](https://www.capterra.com/p/86714/WebPay/#Capterra___7048933)

AM

Amanda M.

Manager of People Operations

> "There are a lot of ways to customize the different modules to make it work for our specific business."

[See full review](https://www.capterra.com/p/86714/WebPay/#Capterra___7025977)

LL

LISA L.

Therapist

> "Some things were not as intuitive to use and took me a long time to figure out."

[See full review](https://www.capterra.com/p/86714/WebPay/#Capterra___6093227)

Emmy G.

HR and payroll coordinator

> "Love the new home screen design for easy access to the things i use most."

[See full review](https://www.capterra.com/p/86714/WebPay/#Capterra___7072458)

MO

Michelle O.

Payroll and Benefits Coordinator

> "There are something’s that don’t seem to be able to be customized to the point that our company would like."

[See full review](https://www.capterra.com/p/86714/WebPay/#Capterra___4398722)

FL

Fernando L.

Human Resources

> "The plus for Paylocity is the ability to integrate outside vendors into the system and make one place to do all."

[See full review](https://www.capterra.com/p/86714/WebPay/#Capterra___7005017)

AP

Ashley P.

HR Manager

> "I was also disappointed by several add-on products that were represented as seamlessly integrated but did not function as expected in practice."

[See full review](https://www.capterra.com/p/86714/WebPay/#Capterra___7165728)

RB

Rosonia B.

Human Resources Administrator

> "The ability it provides to integrate with other platforms our organization utilize makes our job easier"

[See full review](https://www.capterra.com/p/86714/WebPay/#Capterra___7024245)

SL

Stefanie L.

Senior VP of People Operations

> "Payroll set-up was the hardest integration and working with various subject matter experts were difficult at times."

[See full review](https://www.capterra.com/p/86714/WebPay/#Capterra___7016298)

YD

Yvette D.

Practice Administrator

> "The integration with our retirement plan and benefits administration is like the cherry on top. "

[See full review](https://www.capterra.com/p/86714/WebPay/#Capterra___7095008)

JJ

Jamie J.

Executive Assistant

> "Some third-party applications do not integrate smoothly with the Paylocity platform"

[See full review](https://www.capterra.com/p/86714/WebPay/#Capterra___7095705)

CY

Chloe Y.

Human Resources Manager

> "Everything we use it for has become easier, and I've heard that integrations, like with Justifacts, make hiring a lot easier."

[See full review](https://www.capterra.com/p/86714/WebPay/#Capterra___7087309)

KR

Kim R.

Human Resources Manager

> "The custom calc and integration teams move extremely slow!"

[See full review](https://www.capterra.com/p/86714/WebPay/#Capterra___7025063)

SD

Sissie D.

Director of HR

> "This is my third time working with Paylocity, and I continue to bring it to every organization I join because it delivers the right balance: powerful enough for HR and Payroll, yet intuitive, simple,..."

[See full review](https://www.capterra.com/p/86714/WebPay/#Capterra___7103164)

PJ

Peyton J.

Director of Operations

> "Some features can be difficult to navigate initially, and certain workflows are not as intuitive as they could be."

[See full review](https://www.capterra.com/p/86714/WebPay/#Capterra___7123321)

LM

Lisa M.

HR Director

> "Coming from an HRIS system that was daunting and unimpressive, I was skeptical about the process of learning a new system, but Paylocity made things easy, so much so that we have 3 businesses signed..."

[See full review](https://www.capterra.com/p/86714/WebPay/#Capterra___7103152)

SL

Sheree L.

Secretary

> "Some navigation in the system is a bit hidden and I’m also missing the orange colored buttons that helped me figure out what to do next."

[See full review](https://www.capterra.com/p/86714/WebPay/#Capterra___7016548)

KS

Katie S.

HR Project Manager

> "Admin configuration is not always intuitive; however, support is very helpful with navigating this, and I do like that there are so many options for customization."

[See full review](https://www.capterra.com/p/86714/WebPay/#Capterra___7090772)

TS

Tatum S.

HR Generalist

> "App is a little crowded- it's hard to navigate and to verbally navigate someone to certain screens when talking to them on the phone."

[See full review](https://www.capterra.com/p/86714/WebPay/#Capterra___7112371)

Michelle W.

HR Director

> "Their time card feature is intuitive and employees are able to navigate it quickly and efficiently."

[See full review](https://www.capterra.com/p/86714/WebPay/#Capterra___7040531)

IJ

Isaac J.

Project Administrator

> "It can be difficult to find what you need, and adjusting permission settings is like navigating a labyrinth."

[See full review](https://www.capterra.com/p/86714/WebPay/#Capterra___7040752)

RM

Robin M.

Sr HRBP

> "Tracking of communication to candidates, instead of through Outlook, has helped our recruiting team through a major initiative where temporary help was brought in and that communication with..."

[See full review](https://www.capterra.com/p/86714/WebPay/#Capterra___7025089)

NW

Nyah W.

Payroll Analyst

> "When we have an issue occur and receive the response that it is a "known occurrence" but without any timeline of when it will be fixed. Or when we bring to discussion that something is not working,..."

[See full review](https://www.capterra.com/p/86714/WebPay/#Capterra___7040572)

DD

Danielle D.

HR Generalist

> "Wait time for support is minimal and resolutions are generally found in a reasonable amount of time, the staff is friendly during interactions via phone and email."

[See full review](https://www.capterra.com/p/86714/WebPay/#Capterra___7016932)

KY

Kathy Y.

Manager of Compensation and People Analytics

> "The effectiveness of customer support when it comes to resolving issues. Although reps are responsive and quick to acknowledge tickets, they often lack the technical knowledge to provide timely or..."

[See full review](https://www.capterra.com/p/86714/WebPay/#Capterra___7049193)

MS

Michael S.

Payroll Coordinator

> "Easy to follow modules and dashboards and the support you receive via chat, phone and PEAK makes me able to feel like I'm able to do a lot on my own within the system in support of our employees."

[See full review](https://www.capterra.com/p/86714/WebPay/#Capterra___7050203)

AP

Ashley P.

HR Manager

> "Where my experience became frustrating was with customer support and some of the additional products sold as part of the Paylocity ecosystem."

[See full review](https://www.capterra.com/p/86714/WebPay/#Capterra___7165728)

SD

Shyla D.

Human Resources

> "Our business is extraordinarily unique and Paylocity customer support has been phenomenal, they have held our hand every step of the way and tailored our system for us."

[See full review](https://www.capterra.com/p/86714/WebPay/#Capterra___7095663)

CH

Christina H.

HR Director

> "The customer support, while friendly and quick, has not been able to resolve some of our issues and not lived up to the promises of the main basis of why we switched."

[See full review](https://www.capterra.com/p/86714/WebPay/#Capterra___7048661)

[View Reviews](https://www.capterra.com/p/86714/WebPay/reviews/)

ND

Nikki D.

Accountant

> "The automation of these tasks helps reduce manual errors and ensures compliance without having to constantly monitor deadlines."

[See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6817418)

CH

Christina H.

HR Director

> "It had some ability to modify the set up and codes but when it came to customer service, it was difficult to get answers and help..."

[See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___7050269)

ND

Nikki D.

Accountant

> "One of the biggest advantages of using PrimePay is how seamlessly it handles all tax filings and quarterly reports."

[See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6817418)

AB

Alicia B.

Accountant and Payroll Administrator

> "Our company has had some communication issues with taxes being paid in correctly or overpaid from switching over mid-year."

[See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6817535)

LQ

Leslie Q.

Director, HR

> "I recently completed the implementation of a newly structured benefits program for Open Enrollment using PrimePay as our HRIS, and..."

[See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6884063)

GW

Gretchen W.

Treasurer

> "Sometimes it is hard to reach someone who can explain and resolve questions. And one of our payrolls was not delivered by FedEx."

[See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6545898)

AL

Amy L.

Accounting Manager

> "Our IRS went live in early 2022, but there are items, big and small, being solved over the 4 years we have with PrimePay."

[See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6620558)

ED

Erin D.

Accountant Assistant

> "Also, some times the Invoices we get from PrimePay are over charged and wrong."

[See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6639506)

RM

Rachel M.

Director of HR and AR Processor

> "I really like talking to support technicians like \[sensitive content hidden\] that demonstrates a strong ability to make you feel..."

[See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6564132)

HM

Heather M.

Owner, CFO

> "I don't like the payroll cutoff time being such a hard time, when I'm actually going throught the last steps of payroll. "

[See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6568899)

SC

Sophia C.

Human Resources

> "Excellent. When I need a report specific to my audits, customer service has always been able to deliver it."

[See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6566021)

KN

Kamran N.

HR

> "After more than 10 years of being a customer, we began experiencing poor customer support, with no response to our inquiries for..."

[See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6552914)

ED

Erin D.

Accountant Assistant

> "I like how they improved their systems and now I can always get someone on the phone with a problem if our company's representative..."

[See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6639506)

CB

Chloe B.

Staff Accountant

> "It is also hard to contact our direct team and get updates, due to delayed responses."

[See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6809990)

EA

ENID A.

GENERAL MANAGER

> "I love having priority support now because before 1 yr ago it was a nightmare calling, holding over 1 hr and getting disconnected...."

[See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6678756)

DH

Donna H.

Senior Accountant

> "Therefore, we do not have a point of contact for issues or contacts and are left to drift. "

[See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6530733)

GM

Greg M.

Owner

> "My franchise forces me to use Profitkeeper on the same site, so that made it easy to come to one place."

[See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6801377)

NC

Nancy C.

Office Admin

> "Since the rapid growth of PrimePay, I am not able to reach help as quickly as previously. "

[See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6507926)

TB

Todd B.

Admin Assistant

> "I used to have a dedicated specialist I would call. As I have used several Payroll/HR companies, the PrimePay dashboard is..."

[See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6817748)

NC

Nancy C.

Office Admin

> "Now I may or may not get a return call and when I'm in panic mode it can be frustrating. "

[See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6507926)

AA

Amelia A.

Payroll and Benefits Coordinator

> "It works well for our transportation company with many different kinds of employees."

[See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6672569)

RK

Rick K.

Clinic Administrator

> "Previously we were with a big well known payroll service and were paying high rates for poor customer service. "

[See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6816462)

FJ

Fran J.

President

> "Prime Pay has been servicing our payroll needs for all most 10 years and we have had a favorable experience during our time with..."

[See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6563671)

JJ

John J.

Treasurer

> "Found out that they had withheld $8,000 more in taxes than they should have, and we are a small organization!"

[See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6715216)

VR

Verified Reviewer

Owner

> "The processing is easy. If I need help with a special payroll or have any questions the representatives to this point have been..."

[See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6883484)

MB

Marlon B.

Owner

> "I received a report from the IRS that I owe $2,700 extra for my quarterly payroll."

[See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6656711)

ND

Nikki D.

Accountant

> "However, having more user control and quicker, more helpful support would really take the service to the next level."

[See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6817418)

HM

Heather M.

Owner, CFO

> "I've been caught in verification a couple of times, and charged the "Next Day Deposit Fee"."

[See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6568899)

RK

Rick K.

Clinic Administrator

> "It takes work to keep up with technology, but there is a nice payoff if you are patient. "

[See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6816462)

LA

Liz A.

Payroll Manager

> "We have a parent company with multiple subsidiaries, there is no way to transfer between without termination and rehire, which makes..."

[See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6285540)

DH

Donna H.

Senior Accountant

> "I can do my payroll myself electronically and know it is complete."

[See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6530733)

MC

Marc C.

controller

> "you say what you have to for the sale and leave us behind when help is needed"

[See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6649724)

RK

Rick K.

Clinic Administrator

> "I am happy we made the change to PrimePay because now our costs are reasonable and the customer service has been great. "

[See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6816462)

RD

Ruth D.

Office Admin

> "They are quick to bill for everything, but so slow to respond to questions. And we will be told one thing by one person, and the..."

[See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6681272)

FN

Fernando N.

Presidente ans CEO

> "Their professionalism and expertise make them a trusted partner for our payroll needs."

[See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6648521)

MC

Marc C.

controller

> "Just sent an issue to someone and the person responding just provided suggestions rather than looking into the issue"

[See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6649724)

JA

Jeff A.

Director of Business Development

> "The migration from our previous payroll provider was simple and hassle-free."

[See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6526176)

JL

Junhyun L.

HR Associate

> "There are some actions which are not allowed to modify on our end, having us to call customer support, such as changing Tax..."

[See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6425916)

MH

Mark H.

Owner

> "I also like that you can get someone on the phone who is dedicated to customer service."

[See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6509846)

EB

Emily B.

Operator

> "At times, Prime Pay support can be tricky to navigate."

[See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6821236)

CH

Christina H.

HR Director

> "The simplicity of the product made it easy enough for almost anyone to use."

[See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___7050269)

KB

Karen B.

Payroll

> "We had issues with the Cloud for Support for months but now it is up and running for me. When updates are done, sometimes things..."

[See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6330330)

MA

Mady A.

Accounting Manager

> "It has been amazing working with PrimePay. When I was working extra hours, the whole team was constantly checking on me."

[See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6762914)

JD

Jennifer D.

Accountant Office Manager

> "Late responses times, phones took forever to answer"

[See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6594256)

LQ

Leslie Q.

Director, HR

> "He consistently delivered his work on time, communicated clearly, and always made himself available for questions or guidance."

[See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6884063)

DC

Debra C.

Office Manager

> "PrimePay is always a phone call away whenever I have any issues with my payroll."

[See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6517749)

JD

Jennifer D.

Accountant Office Manager

> "Very happy as Primpay has come a long way to now its, same day turnaround, the phones are always answered much more quickly! "

[See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6594256)

VR

Verified Reviewer

Owner

> "So it seems to be a computer glitch that needs to be fixed."

[See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6883484)

MJ

Mike J.

CHRO

> "Pricing was a huge point for me and this is almost half the price of any other pay company I have been with"

[See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6812161)

PB

Phillip B.

OWNER

> "In one month they forgot to pay someone, the next period, forgot to pay 2 employees OT, then the following month forgot to pay..."

[See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6341550)

JD

Jennifer D.

Accountant Office Manager

> "They are quick at returning payroll, the payroll is accurate. "

[See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6594256)

AB

Alison B.

Bookkeeper

> "Every single thing became painful to do and it felt like pulling teeth to get anything done. If you tried to call you would be on..."

[See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6369250)

MA

Mady A.

Accounting Manager

> "I enjoy being able to work through problems with them & gain new insights!"

[See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6762914)

RS

Rajan S.

COO

> "Sometimes, it isn't easy to get hold of customer support professionals."

[See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6701534)

RK

Rick K.

Clinic Administrator

> "Things have not been perfect since we onboarded 5 months ago, but I can honestly say every rep I have spoken to has worked hard to..."

[See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6816462)

AJ

Angie J.

Vice President

> "Still waiting to see if they paid all the taxes in a timely manner as they were not able to do anything else effectively - like call..."

[See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6354372)

DR

David R.

Franchisee

> "My overall experience is that now that we are set up everything seems to be running pretty smooth and all the paperwork seems to be..."

[See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6292931)

WR

Will R.

COO

> "The reporting system portal and the entire company and support team is totally antiquated, incompetent, and will surely fail and..."

[See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___5001226)

MJ

Mike J.

CHRO

> "The pricing and helpfulness of the Sales rep and the account specialist."

[See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6812161)

CS

Cody S.

Owner

> "The customer service is lacking and we had to move to another payroll company to fix the issues Prime Pay has caused."

[See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6354325)

LC

Lisa C.

V.P

> "I like the most that I have had the same Payroll specialist \[sensitive content hidden\] who is the best at her job and makes my life..."

[See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6267300)

SH

Sharon H.

Office Manager

> "Having trouble signing up for experience cloud"

[See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6532885)

ND

Nikki D.

Accountant

> "Overall, PrimePay has been a solid payroll solution for our firm."

[See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6817418)

JJ

John J.

Treasurer

> "We ditched them after months of frustration. "

[See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6715216)

ED

Erin D.

Accountant Assistant

> "Knowing that it is a difficult payroll to do she gets it done in a reasonable amount of time and she is really easy to work with!"

[See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6639506)

JJ

John J.

Treasurer

> "Inept customer support. "

[See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6715216)

AA

Amelia A.

Payroll and Benefits Coordinator

> "Primepay is easy to use and has helpful features for payroll purposes."

[See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6672569)

TB

Todd B.

Admin Assistant

> "I don't think what I like least is exclusively a PrimePay issue."

[See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6817748)

TK

Tom K.

Owner

> "The prices are not the lowest but they are fair and GREAT service is worth the extra 27 cents. "

[See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6542681)

JL

Jeri L.

Operations Director

> "We were having trouble last year with the processing of our payroll, and new person did it every week, incorrectly. "

[See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6289951)

RL

Rocio L.

HR Specialist

> "The one on one, the willingness to walk through things, love the staff that assisted."

[See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6585925)

DC

David C.

Owner

> "Inordinate wait times on hold and no timely responses to emails."

[See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6187591)

JA

Jeff A.

Director of Business Development

> "They provided good trying and were there every step of the way. Plus we saved money by switching."

[See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6526176)

MD

Maria D.

Staff Accountant

> "Customer Service difficult to get a hold of."

[See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6517034)

VW

Vickie W.

Administrator

> "They are professional, respond quickly, and helpful with payroll."

[See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6750814)

WH

William H.

CEO

> "Time Clock set-up and PTO calculations took a while to get figured out."

[See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6260721)

MJ

Mike J.

CHRO

> "Everyone was helpful during the onboarding process and trying to get me set up with everything."

[See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6812161)

JJ

Jennifer J.

Sr Director, Total Rewards, People Operations

> "Lack of integration between HRIS and T&L/payroll. "

[See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6304872)

VR

Verified Reviewer

Production manager

> "A good tool for managing personnel affairs such as vacations and payroll, also facilitating HR management, this program can automate..."

[See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___4646751)

LA

Liz A.

Payroll Manager

> "Tax allocation issues with crews working in multiple states."

[See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6285540)

AB

Angie B.

HR Manager

> "We have been able to set up the system in the way that works best for our company and PrimePay has worked to make their system very..."

[See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6278434)

AG

Adrienne G.

surgical assistant

> "not user friendly for employees."

[See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___4799496)

CH

Christina H.

HR Director

> "The simplicity of the product made it easy enough for almost anyone to use."

[See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___7050269)

NC

Nancy C.

Office Admin

> "Since the rapid growth of PrimePay, I am not able to reach help as quickly as previously. "

[See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6507926)

MJ

Mike J.

CHRO

> "Everyone was helpful during the onboarding process and trying to get me set up with everything."

[See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6812161)

JJ

Jennifer J.

Sr Director, Total Rewards, People Operations

> "Lack of integration between HRIS and T&L/payroll. "

[See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6304872)

KC

Kathleen C.

CFO, owner

> "We had a tedious task to tackle and he took care of the problem expertly and with a great attitude."

[See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6508126)

EB

Emily B.

Operator

> "At times, Prime Pay support can be tricky to navigate."

[See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6821236)

KF

Kimberly F.

Office Manager

> "I'm very hands on with Payroll, so you guys make my life easier when I have a question!"

[See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6563859)

JJ

John J.

Treasurer

> "We ditched them after months of frustration. "

[See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6715216)

LQ

Leslie Q.

Director, HR

> "I recently completed the implementation of a newly structured benefits program for Open Enrollment using PrimePay as our HRIS, and..."

[See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6884063)

MD

Maria D.

Staff Accountant

> "Customer Service difficult to get a hold of."

[See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6517034)

SC

Sophia C.

Human Resources

> "Excellent. When I need a report specific to my audits, customer service has always been able to deliver it."

[See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6566021)

JS

Jeremy S.

Administrator

> "Wish it didn't have so many non descriptive buttons on the main page like ACA or ESS. Why not have an actual word instead?"

[See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___2520795)

ND

Nikki D.

Accountant

> "However, having more user control and quicker, more helpful support would really take the service to the next level."

[See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6817418)

CH

Christina H.

HR Director

> "It had some ability to modify the set up and codes but when it came to customer service, it was difficult to get answers and help..."

[See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___7050269)

RK

Rick K.

Clinic Administrator

> "I am happy we made the change to PrimePay because now our costs are reasonable and the customer service has been great. "

[See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6816462)

KN

Kamran N.

HR

> "After more than 10 years of being a customer, we began experiencing poor customer support, with no response to our inquiries for..."

[See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6552914)

[View Reviews](https://www.capterra.com/p/156904/PrimePay/reviews/)

## User interface

4.34 (1,933)

[CoAd](https://www.capterra.com/p/156904/PrimePay/)

3.95 (381)

## Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

### Features

Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

\--% Fit

vs

\--% Fit

1099 Preparation

207

Important

401(k) Tracking

150

Important

Access Controls/Permissions

120

Important

Paylocity

Top features

35/50

-   1099 Preparation
-   401(k) Tracking
-   Access Controls/Permissions
-   Accounting
-   Accounting Integration
-   Activity Dashboard
-   AI Copilot
-   AI/Machine Learning
-   Alerts/Notifications
-   API
-   Approval Process Control
-   Approvals
-   Attendance Management
-   Audit Management
-   Automatic Tax Payment
-   Auto Update
-   Batch Processing
-   Benefits Management
-   Benefits Manager
-   Calendar Management
-   Cash Flow Management
-   Chatbot
-   Check Printing
-   Check/W-2 Delivery
-   Compensation Management
-   Compliance Management
-   Core HR Integration
-   Corporate/Business
-   Customizable Reports
-   Data Import/Export
-   Deduction Management
-   Direct Deposit
-   Document Management
-   Employee Database
-   Employee Management
-   Employee Onboarding
-   Employee Profiles
-   Employee Self Service
-   Expense Claims
-   Expense Management
-   Expense Reimbursement
-   Expense Tracking
-   For Accountants
-   For CPA Firms
-   For Small Businesses
-   Generative AI
-   Mobile
-   Mobile Access
-   Multi-Country
-   Multi-Currency

[See all features](https://www.capterra.com/p/86714/WebPay/#features)

CoAd

22/50

-   1099 Preparation
-   401(k) Tracking
-   Access Controls/Permissions
-   Accounting
-   Accounting Integration
-   Activity Dashboard
-   AI Copilot
-   AI/Machine Learning
-   Alerts/Notifications
-   API
-   Approval Process Control
-   Approvals
-   Attendance Management
-   Audit Management
-   Automatic Tax Payment
-   Auto Update
-   Batch Processing
-   Benefits Management
-   Benefits Manager
-   Calendar Management
-   Cash Flow Management
-   Chatbot
-   Check Printing
-   Check/W-2 Delivery
-   Compensation Management
-   Compliance Management
-   Core HR Integration
-   Corporate/Business
-   Customizable Reports
-   Data Import/Export
-   Deduction Management
-   Direct Deposit
-   Document Management
-   Employee Database
-   Employee Management
-   Employee Onboarding
-   Employee Profiles
-   Employee Self Service
-   Expense Claims
-   Expense Management
-   Expense Reimbursement
-   Expense Tracking
-   For Accountants
-   For CPA Firms
-   For Small Businesses
-   Generative AI
-   Mobile
-   Mobile Access
-   Multi-Country
-   Multi-Currency

[See all features](https://www.capterra.com/p/156904/PrimePay/#features)

### Recognition

Paylocity is recognized as a top-rated tool in 5 Capterra Shortlist reports

CoAd is recognized as a top-rated tool in 4 Capterra Shortlist reports

### Deployment & support

Paylocity

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

CoAd

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

### Company Details

Paylocity

-   By Paylocity
-   Located in United States
-   Founded in 1997

CoAd

-   By PrimePay
-   Located in United States
-   Founded in 1986

## Popular Comparisons

[Paylocity](https://www.capterra.com/p/86714/WebPay/)[4.34 (1,933)](https://www.capterra.com/p/86714/WebPay/reviews/)

vs

[Deel](https://www.capterra.com/p/205015/Deel/)[4.85 (4,312)](https://www.capterra.com/p/205015/Deel/reviews/)

Contact vendor for pricing

Price

$5/month

4.3

Features

4.8

4.3

Ease of Use

4.8

[View full comparison](https://www.capterra.com/compare/86714-205015/WebPay-vs-Deel)

[CoAd](https://www.capterra.com/p/156904/PrimePay/)[3.95 (381)](https://www.capterra.com/p/156904/PrimePay/reviews/)

vs

[Deel](https://www.capterra.com/p/205015/Deel/)[4.85 (4,312)](https://www.capterra.com/p/205015/Deel/reviews/)

Contact vendor for pricing

Price

$5/month

3.8

Features

4.8

3.9

Ease of Use

4.8

[View full comparison](https://www.capterra.com/compare/156904-205015/PrimePay-vs-Deel)

[Paylocity](https://www.capterra.com/p/86714/WebPay/)[4.34 (1,933)](https://www.capterra.com/p/86714/WebPay/reviews/)

vs

[Rippling](https://www.capterra.com/p/172127/Rippling/)[4.86 (4,881)](https://www.capterra.com/p/172127/Rippling/reviews/)

Contact vendor for pricing

Price

CA$8/month

4.3

Features

4.8

4.3

Ease of Use

4.9

[View full comparison](https://www.capterra.com/compare/86714-172127/WebPay-vs-Rippling)

[CoAd](https://www.capterra.com/p/156904/PrimePay/)[3.95 (381)](https://www.capterra.com/p/156904/PrimePay/reviews/)

vs

[RUN Powered by ADP](https://www.capterra.com/p/185859/RUN/)[4.60 (1,557)](https://www.capterra.com/p/185859/RUN/reviews/)

Contact vendor for pricing

Price

Contact vendor for pricing

3.8

Features

4.5

3.9

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/156904-185859/PrimePay-vs-RUN)

[Paylocity](https://www.capterra.com/p/86714/WebPay/)[4.34 (1,933)](https://www.capterra.com/p/86714/WebPay/reviews/)

vs

[RUN Powered by ADP](https://www.capterra.com/p/185859/RUN/)[4.60 (1,557)](https://www.capterra.com/p/185859/RUN/reviews/)

Contact vendor for pricing

Price

Contact vendor for pricing

4.3

Features

4.5

4.3

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/86714-185859/WebPay-vs-RUN)

[CoAd](https://www.capterra.com/p/156904/PrimePay/)[3.95 (381)](https://www.capterra.com/p/156904/PrimePay/reviews/)

vs

[Rippling](https://www.capterra.com/p/172127/Rippling/)[4.86 (4,881)](https://www.capterra.com/p/172127/Rippling/reviews/)

Contact vendor for pricing

Price

CA$8/month

3.8

Features

4.8

3.9

Ease of Use

4.9

[View full comparison](https://www.capterra.com/compare/156904-172127/PrimePay-vs-Rippling)

[Paylocity](https://www.capterra.com/p/86714/WebPay/)[4.34 (1,933)](https://www.capterra.com/p/86714/WebPay/reviews/)

vs

[ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/)[4.43 (7,274)](https://www.capterra.com/p/155895/WorkforceNow/reviews/)

Contact vendor for pricing

Price

Contact vendor for pricing

4.3

Features

4.3

4.3

Ease of Use

4.3

[View full comparison](https://www.capterra.com/compare/86714-155895/WebPay-vs-WorkforceNow)

[CoAd](https://www.capterra.com/p/156904/PrimePay/)[3.95 (381)](https://www.capterra.com/p/156904/PrimePay/reviews/)

vs

[ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/)[4.43 (7,274)](https://www.capterra.com/p/155895/WorkforceNow/reviews/)

Contact vendor for pricing

Price

Contact vendor for pricing

3.8

Features

4.3

3.9

Ease of Use

4.3

[View full comparison](https://www.capterra.com/compare/155895-156904/WorkforceNow-vs-PrimePay)

[Paylocity](https://www.capterra.com/p/86714/WebPay/)[4.34 (1,933)](https://www.capterra.com/p/86714/WebPay/reviews/)

vs

[Paycom](https://www.capterra.com/p/130949/Paycom/)[4.40 (1,399)](https://www.capterra.com/p/130949/Paycom/reviews/)

Contact vendor for pricing

Price

Contact vendor for pricing

4.3

Features

4.4

4.3

Ease of Use

4.4

[View full comparison](https://www.capterra.com/compare/86714-130949/WebPay-vs-Paycom)

[CoAd](https://www.capterra.com/p/156904/PrimePay/)[3.95 (381)](https://www.capterra.com/p/156904/PrimePay/reviews/)

vs

[Patriot Software](https://www.capterra.com/p/116050/Patriot-Software/)[4.80 (3,966)](https://www.capterra.com/p/116050/Patriot-Software/reviews/)

Contact vendor for pricing

Price

$17/month

3.8

Features

4.7

3.9

Ease of Use

4.7

[View full comparison](https://www.capterra.com/compare/116050-156904/Patriot-Software-vs-PrimePay)

[Paylocity](https://www.capterra.com/p/86714/WebPay/)[4.34 (1,933)](https://www.capterra.com/p/86714/WebPay/reviews/)

vs

[Patriot Software](https://www.capterra.com/p/116050/Patriot-Software/)[4.80 (3,966)](https://www.capterra.com/p/116050/Patriot-Software/reviews/)

Contact vendor for pricing

Price

$17/month

4.3

Features

4.7

4.3

Ease of Use

4.7

[View full comparison](https://www.capterra.com/compare/86714-116050/WebPay-vs-Patriot-Software)

[CoAd](https://www.capterra.com/p/156904/PrimePay/)[3.95 (381)](https://www.capterra.com/p/156904/PrimePay/reviews/)

vs

[Gusto](https://www.capterra.com/p/131882/Gusto/)[4.61 (4,225)](https://www.capterra.com/p/131882/Gusto/reviews/)

Contact vendor for pricing

Price

$49/month

3.8

Features

4.5

3.9

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/131882-156904/Gusto-vs-PrimePay)