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Therapists, Psychiatrists, Psychologists, Counselors and Social Workers in Group or Private Practice
DrChrono serves small single provider practices and large medical group practices with multiple specialty customizations.
Ease of finding appropriate templates for charting and the ease of prescribing. I prescribe daily and the program is excellent.
When they do "updates" and "fix" things that were not broke but then work worse after the "fix. One time the did an update and the email reminders disappeared.
The ease of Billing, scheduling and patient portal are awesome. Customer service is responsive and helpful with any issue by email or by phone.
Our customers are having problems reading their bills.
This one works the best of any I've seen and the price has been a blessing, I can actually afford it.
There are also times our billing gets stuck by the clearinghouse and we do not catch it.
We have several clinicians using carepaths, and we have been pleased with the ease of use.
It's literally a "hit or miss" when you open a "help" ticket as to if they will respond and/resolve the problem. And don't even think there will be any follow up after the initial response.
The platform is able to be fully customized and everyone I have had the opportunity to work with has been prompt, polite and effective. I am very happy with my decision to use them as our EHR.
So I suffer through these issues, understanding that in 5 years of use, the problems have not improved-they've actually worsened.
It is easy to customize, easy to use, has the best ipad functionality, excellent customer support, fair pricing and is fast.
What upsets me is that there is no one to speak to in regards to support. I have lost alot of time because the website will not allow me to reset my password.
I love the ability to customize my own templates and create forms that will work for my practice. I enjoy the sleek design and ability to use the App for easy access in the field.
Poor onboarding process. Incompetent staff, unauthorised billing, security breach, non- existent customer service.
This still feels like a relatively young product with great potential. The price is very appealing.
As a medical director, I was unable to do the data searches required and task completions that were required. That’s not even speaking on the business end where the financial interface was poor.
Loni M.: My name is Loni. I'm a licensed therapist and I give DrChrono a four rating. For more like this click here. I use DrChrono on a daily basis for scheduling all of my sessions with my clients and navigating all of their billing and just keeping track of everything that comes along with providing the care for the current clients that I provide service for. I like the ease of being able to schedule and move around clients, also working within each separate client's profile is really easy to access everything that I need and I know exactly where to find different pieces of their file. Something I dislike about DrChrono is I sometimes feel I will click onto something and then save it and come to find out it doesn't always do that for me. That may be a user end issue, but I definitely run into that sometimes, or even maybe the refreshing. But dealing with HIPAA compliant software is that's definitely a common thing that you experience.
CarePaths EHR
DrChrono
Top FeaturesCarePaths EHR
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DrChrono
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