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SetMe vs BeyondTrust Remote Support: Which is a better fit?

Updated on January 26th, 2025
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Summary
Key features rated by users
Features selected based on 5,274 reviews from Remote Support users.
% Fit
Missing features
Feature ratings
Remote Access/Control
4.8
SSL Security
4.7
Unattended Access
4.8
Server Monitoring
NA
Multi-Channel Communication
NA
% Fit
Missing features
Feature ratings
Remote Access/Control
4.7
SSL Security
NA
Unattended Access
4.3
Server Monitoring
NA
Multi-Channel Communication
4.2
User satisfaction
4.7
User reviews28
Ease of use
4.8
Functionality
4.6
Value for money
4.5
Customer support
4.8
4.6
User reviews2,032
Ease of use
4.5
Functionality
4.5
Value for money
4.4
Customer support
4.5
Price starts from
Monthly subscription
Free version
Free trial
Monthly subscription
Free version
Free trial
Best for

SetMe is designed for IT and tech support professionals from companies of all sizes, across various industries.

BeyondTrust Remote Support offers the capabilities that enterprise level IT and customer support organizations need. We serve all industries.

User reviews
pros & cons
1 / 4
View Reviews
1 / 4
View Reviews
Video reviews
No video reviews yet
Cindy M
Practice Manager
5.0

Cindy: Hi, my name is Cindy. I am a practice manager. I give a rating of five for this product. Click below for more reviews like this. We tried a few other different softwares for our remote support. However, they didn't meet the expectation. They were slow in response, and I felt like I was wasting more time than gaining in order to get the correct answers that I needed. I chose Remote Support just for the simple fact it's easy to launch, easy to use. The quality is perfect for me, and it's very affordable. It was so easy to import the remote software into my network. I mean, it seems like you want to make something new a little bit more difficult than it is. I just thought it was super easy. It was fast and we were up and running in no time. The best recommendation I can give you prior to onboarding Remote Support is make sure you have the hardware that's necessary for the speed and accuracy of number one, getting the software loaded and number two, the speed in which you get your answers to and from.

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Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

Logo Img
--%
Logo Img
--%
Access Controls/Permissions
207
Important
Activity Dashboard
388
Important

SetMe

24/44
  • Annotations
  • API
  • Audit Trail
  • Compliance Management
  • CRM
  • Customizable Branding
  • Diagnostic Tools
  • Multi-Channel Communication
  • Remote Monitoring & Management
  • Screen Sharing
  • Server Monitoring
  • Session Transfer
  • Single Sign On
  • Support Ticket Management
  • Surveys & Feedback
  • Third-Party Integrations
  • Two-Way Audio & Video
  • Video Conferencing
  • Video Support
  • Workflow Management
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Chat/Messaging
  • Collaboration Tools
  • Customizable Reports
  • File Sharing
  • File Transfer
  • Multiple User Accounts
  • Real-Time Chat
  • Real-Time Monitoring
  • Real-Time Notifications
  • Real-Time Updates
  • Remote Access/Control
  • Remote Update/Installation
  • Reporting/Analytics
  • Self Service Portal
  • Session Recording
  • SSL Security
  • Summary Reports
  • Troubleshooting
  • Two-Factor Authentication
  • Unattended Access
  • User Management
See All features
Hide Remote Support Software Features -

BeyondTrust Remote Support

Top Features
25/44
Show Remote Support Software Features +
SetMe
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
BeyondTrust Remote Support
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
SetMe
  • By Techinline
  • Located in Canada
  • Founded in 2007
BeyondTrust Remote Support
  • By BeyondTrust
  • Located in United States
  • Founded in 1985
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