--- title: "Compare BeyondTrust Remote Support vs Zoho Assist 2026 | Capterra" description: "Unsure of what to choose? Check Capterra to compare BeyondTrust Remote Support and Zoho Assist based on pricing, features, product details, and verified reviews." source_url: "https://www.capterra.com/compare/86962-112011/Bomgar-vs-Zoho-Assist" page_type: "comparison" language: "en" --- # BeyondTrust Remote Support vs Zoho Assist Features and Cost Comparison Last updated September 17th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: BeyondTrust Remote SupportZoho Assist2/4 selected [BeyondTrust Remote Support](https://www.capterra.com/p/86962/Bomgar/)[4.6 (2,011)](https://www.capterra.com/p/86962/Bomgar/reviews/) [Zoho Assist](https://www.capterra.com/p/112011/Zoho-Assist/)[4.7 (1,491)](https://www.capterra.com/p/112011/Zoho-Assist/reviews/) [## BeyondTrust Remote Support](https://www.capterra.com/p/86962/Bomgar/)[4.6 (2,011)](https://www.capterra.com/p/86962/Bomgar/reviews/) Starting Price $1995.00/month Value-for-Money 4.4 Functionality 4.5 Ease of Use 4.5 Customer Service 4.5 Reviews Sentiment Based on [2,011 reviews](#user-reviews) Positive 1,876 Neutral 116 Negative 19 [## Zoho Assist](https://www.capterra.com/p/112011/Zoho-Assist/)[4.7 (1,491)](https://www.capterra.com/p/112011/Zoho-Assist/reviews/) Starting Price ₹480.00/month Value-for-Money 4.7 Functionality 4.6 Ease of Use 4.7 Customer Service 4.6 Reviews Sentiment Based on [1,491 reviews](#user-reviews) Positive 1,447 Neutral 33 Negative 11 ## Not a match? Find software alternatives tailored to your priorities. These software suggestions are similar to those you’re currently comparing. ### RemotePC 4.7 (583) * * * Starting Price $29.50 Flat Rate,Per Year Free Trial Free Version * * * User rating 94% of reviewers rated it above 4 stars * * * ### Freshdesk 4.5 (3,481) * * * Starting Price $19.00 Per User,Per Month Free Trial Free Version * * * User rating 94% of reviewers rated it above 4 stars * * * Highest Rated ### Getscreen.me 4.8 (156) * * * Starting Price $5.00 Per User,Per Month Free Trial Free Version * * * User rating 97% of reviewers rated it above 4 stars * * * ### SysAid 4.5 (522) * * * Starting Price $89.00 Per User,Per Month Free Trial Free Version * * * User rating 92% of reviewers rated it above 4 stars * * * ## Summary * * * Key features rated by users Features selected based on 4,487 reviews from remote support software users. about the Fit Score methodology. Fit Score methodology Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about. If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology \--%Fit Missing features Feature ratings Single Sign On NA Remote Access/Control 4.7 Multi-Channel Communication 4.2 SSL Security NA Server Monitoring NA 73%Fit Missing features Feature ratings Single Sign On NA Remote Access/Control 4.8 Multi-Channel Communication 4.1 SSL Security 4.7 Server Monitoring 4.9 User satisfaction User satisfaction 4.6 User reviews[2,011](https://www.capterra.com/p/86962/Bomgar/reviews/) Ease of use 4.5 Functionality 4.5 Value for money 4.4 Customer support 4.5 User satisfaction 4.7 User reviews[1,491](https://www.capterra.com/p/112011/Zoho-Assist/reviews/) Ease of use 4.7 Functionality 4.6 Value for money 4.7 Customer support 4.6 Price starts from Price starts from $1995Per Month - Free version - Free trial Price starts from ₹480Flat Rate, Per Month - Free version - Free trial Best for Best for BeyondTrust Remote Support offers the capabilities that enterprise level IT and customer support organizations need. We serve all industries. Best for Outsourced IT & MSP Support, IT Support, Customer Help Desks. ## User reviews Pros & cons DN David N. IT Operations Manager > "Remote sessions provide alot of information and helpful features such as file transfers, show current running processes, gives you hardware resource..." [See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___7137822) DN David N. IT Operations Manager > "UI could be updated for sure as it just overall looks old." [See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___7137822) DN David N. IT Operations Manager > "The ability to configure and enforce unattended access for all devices is great so the end user doesn't have to do anything." [See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___7137822) Priyanka S. Head of Growth Marketing > "Its bit pricey, especially for smaller teams." [See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___6646755) SnQ Sebastián Q. Cybersecurity Manager SR > "What I like most about BeyondTrust is the ability to control remote connections and have continuos monitoring of who is using the tool and their behavior..." [See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___6691564) DS David S. Informatics Technical Service Specialist > "A couple of times my account has been blocked, probably by several wrong password attempts, and Bomgar remsupport web portal didn’t have the password..." [See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___4728901) DN David N. IT Operations Manager > "I like how for agents there is both a desktop app as well as a web app for remote sessions." [See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___7137822) Aditya S. Student > "One of the main concerns that some users may have is the security of their personal information and data when allowing a remote technician to access their..." [See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___4599579) Priyanka S. Head of Growth Marketing > "Its reliable and secure, with great features like session recording and cross-platform compatibility. While it can be a bit pricey and complicated to set up,..." [See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___6646755) VR Verified Reviewer Search Engine Evaluator > "Remote support software relies on internet connectivity, so if there are connectivity issues, it may not be possible to provide support to the remote device." [See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___4601783) SnQ Sebastián Q. Cybersecurity Manager SR > "It is a great tool and is easy to use and to teach the end user how to connect and how to create a temporary connection to the third party and how to check..." [See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___6691564) AP Adam P. IT Technician > "I have noticed that platform requires a reliable internet connection to function properly. If a user's internet connection is slow or unstable, this could..." [See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___4727774) DN David N. IT Operations Manager > "Overall it's a great remote support tool." [See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___7137822) PV Prasun V. Manager > "Moreover, clients with slow or temperamental web associations might encounter troubles utilizing remote help administrations, as the association may not be..." [See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___4719980) JJ Jonathan J. Network Administrator > "We started out with just a few licenses and during COVID added more since more users were at home but afterwards we realized how great it was and kept our..." [See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___6299379) HS Harsha S. Developer > "Some complex or feature-heavy could be overwhelming for users who are looking for a more streamlined solution, which could limit their effectiveness for..." [See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___4614896) NW Nathan W. Engineer > "This allows our IT department to be decentralized, and our engineers to be decentralized as well." [See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___6333625) VR Verified Reviewer Service desk > "It shows screen very blury to Admin that make it difficult to read small text in others system" [See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___4590530) SD Shivang D. VP Global Payer Relations > "Most of all, my analytics team is able to get real time info on session logs and ticket tracking, in order to track how often my team accesses support..." [See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___4826695) Aditya S. Student > "While remote support can be a convenient way to receive technical assistance, there are some potential downsides to using this type of service." [See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___4599579) VR Verified Reviewer Web developer > "We use this software to support our team from anywhere means if our team member is not available at the office then it is the best tool to connect with them,..." [See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___4685181) CJ Changdae J. IT support > "App deployment can be tricky with the installer deleting after installation." [See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___4572630) VR Verified Reviewer Software developer > "I can support my collaborators as if I were right by their side thanks to its functions including screen sharing and remote control, file sharing, and mobile..." [See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___4443834) VR Verified Reviewer Online Marketer > "Their customer support service is not great. Since English is not their first language and they were hired just to answer a phone, they are of very little..." [See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___4386422) AP Adam P. IT Technician > "One important aspect I appreciate is the platform's security measures which protect my remote sessions which includes encryption, two-factor authentication,..." [See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___4727774) DC Daisy C. CONTROLLER/OFFICE MANAGER > "sometimes session may lag or conflict with anti-virus software." [See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___4303803) JB James B. executive director > "i use BeyondTrust remote support to offer technical assistance to field team, I like the ability to send instant messages, The application has friendly user..." [See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___4999163) VR Verified Reviewer Software Engineer > "Sometime it lags due to fluctuation in internet." [See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___4276302) JF Javier F. COO > "When most of your work consists of being with computers, connecting with other people or having access to different things, it is very important to have a..." [See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___4735365) AG Amardeep G. Call Centre > "It can crash at times or can malfunction." [See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___4298825) SR Sakshi R. Infrastructure Engineer > "Being a infrastructure engineer I am using remote support tool to provide support and help to developers and internal members of organisation.several times..." [See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___4115440) OL Oshadhi L. Software Engineer > "Main interface is little bit complex for the first time users." [See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___4769646) Rowena Joy R. IT Support Specialist > "What I like most about Remote Support is it allows me to view, control and even perform troubleshooting on the user's machine." [See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___4733249) PV Prasun V. Manager > "I don't have individual inclinations or feelings, and I don't utilize remote help." [See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___4719980) HS Harsha S. Developer > "he benefits of quick and easy access to remote systems, powerful collaboration and communication features, and advanced diagnostic and reporting tools make..." [See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___4614896) VR Verified Reviewer Software Engineering > "Remote access is sometimes getting lack ." [See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___4606383) Shristi R. Marketing Manager > "With its high level capacities and responsive client care, BeyondTrust Remote Help guarantees a smooth and fulfilling remote help insight for all clients." [See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___4902834) FB Francesca B. Head of HR > "There is not real integration with BambooHR" [See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___4381741) Samuel P. Business Administrator > "Being able to have this software makes work much easier because you can do remote support from anywhere in the world, solving and repairing problems quickly,..." [See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___4706042) JB Jeremy B. Sr. Analyst > "Only IT sees value in this. If you are trying to use this for any other department, the value just isn't there so this is a hard sell to really push out..." [See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___3394267) VR Verified Reviewer IT Systems Administrator > "I enjoyed the integrated permission features with our domain such as the intuitive ability yo elevate to administrator access during remote sessions." [See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___4349175) SM Stephanie M. student > "What I do not like about this app is that it is not user-friendly it is often difficult for the same family member to try to access the app to use because..." [See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___3507272) HS Harsha S. Developer > "Remote support software is designed to make it easier for businesses and IT teams to provide assistance and troubleshoot issues for remote users." [See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___4614896) VR Verified Reviewer Sr. Engineer- Design & Development > "Main backlog is that it don't have audio conferencing during remote session." [See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___3532008) DS David S. Informatics Technical Service Specialist > "I like that my division and team can save and classify all the servers so that you can search them and access remotely so quickly." [See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___4728901) VR Verified Reviewer Communications Director > "getting buy-in from the boots on the ground is never easy." [See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___4415104) SR Sakshi R. Infrastructure Engineer > "Also beyond trust remote support allows me to deploy new version or patches on servers without manually login on server which I like the most." [See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___4115440) ER Edgar R. Endpoint Technician > "Although a specific issue in my company, there seem to be some issues that arise with every new mac operating system." [See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___3503734) AA Abigail A. Nurse > "Remote support is fast and could ease your computer problems by remotely securing another person to check your computer and really will know the TECH..." [See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___4300553) Thomas F. It administrator > "Sometimes the software can be buggy and if it's not continually up to date you will run into issues that's what I've learned" [See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___3440609) AG Adam G. deputy executive director > "i use BeyondTrust remote support to handle clients concerns, i like its friendly interface, Email automation makes it the best application to use" [See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___4985246) Matt G. IT Systems Supervisor > "I really struggle to find anything I don't like about this tool. If anything, perhaps a more modern looking interface would be desirable, but it's not like..." [See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___3186400) SR Sakshi R. Infrastructure Engineer > "The best thing is remote support allows users to connect to client's system using link or session key, so it's easy to connect on another's system." [See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___4115440) CM Craig M. Corporate infrastructure engineer > "The connection can be slow if the end user doesn’t have a good network." [See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___3108990) VR Verified Reviewer Advisor > "Great in proving granular support both for Windows and Linux based platformsEasy to use and access features provided to users to preform quick fixes ( bulk..." [See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___4115350) GM Gina M. Technology Instructor > "Sometimes a bit of a lag on screen when working on the clients computer" [See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___3350964) Priyanka S. Head of Growth Marketing > "Its easy to use and super secure." [See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___6646755) MO Mark O. Senior Systems Administrator > "What I least least about Bomgar are the lack of certain features that other similar products offer such as the ability to run remote installations and..." [See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___2681641) VR Verified Reviewer Senior Engineer - Information Security > "A really good tool which requires proper implementation to meet the organisations requirements. If it is deployed properly, the tool can operate perfectly..." [See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___4775287) VH Victoria H. Manager > "I did not like how difficult it could be to get both ends of the system to work and it often had to happen multiple times" [See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___3160243) PV Prasun V. Manager > "Also, remote help administrations can frequently be gotten to from anyplace with a web association, giving more prominent adaptability and comfort to clients." [See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___4719980) MT Meghan T. Instructional Systems Designer > "Remote user can’t always see the window that pops up when the run a program." [See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___3197691) OR Orlando R. IT Technician > "We are able to provide remote support to the users in the organisation and our branches nationwide without the use of VPN." [See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___4231229) JD Jennie D. Software Installer > "I do not like that the session will go grey and you have to start the session all over again." [See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___3478253) MS Muzaffarhusain S. Software Developer > "Best software for IT support people with features like remote support, screen, and file sharing." [See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___4239559) VR Verified Reviewer Sr. Engineer- Design & Development > "It's user interface is not friendly as training session is required to understand this tool before use of same." [See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___3532008) MH Marcia H. executive assistant > "It was nice to have my screen at home mimic my work screen; made the transition during the pandemic and beyond much easier for me to feel as if I was..." [See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___4356970) KK Kevin K. Lawyer > "Occasionally there have been connection issues, but you probably will experience that with most remote support software." [See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___3197975) Amit B. Systems Developer II > "The flexibility to be able to use this remote assistance solution from anywhere , from any OS helps a lot on daily basis." [See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___4842972) MM Max M. Software Developer > "At times difficult to get connected due to the multiple levels of security." [See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___3137144) AJB Amitum Joseph B. Human resource officer > "Has unique features that help us provide technical support to our team remotely on their devices, so faster and easier" [See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___4401898) VR Verified Reviewer Communications Director > "Transitioning is always an issue." [See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___4415104) Mathew F. Area Manager - Africa > "The mobile app really comes in handy, you don’t have to work from office or home or even carry with you laptop, a smartphone is enough9." [See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___4325827) MT Meghan T. Instructional Systems Designer > "Some issues when using multiple monitors." [See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___3197691) PJ Payal J. ASE > "The best part of using BeyondTrust is that it can be used on any OS as it has Cross-platform access." [See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___4877864) GN Gilles N. C.O.O. > "There's a lag with the big default pointer on the remote screen, and the it's also too big to pin-point small options on client's screens. " [See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___2399019) OO Obakeng O. engineer > "However, because of its various capabilities and customization choices, Bomgar Remote Support has a full set of tools that allow the organization and its..." [See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___3310815) HF Hannah F. Sales Director > "Could lose connection with wifi on occasion" [See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___3157199) Varun K. Cloud Operation Engineer > "In Remote support the most likely thing is that you can get remote support of the user who is facing the issue & not able to solve their issue simply you can..." [See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___3742988) AI Aleksandr I. Data Scientist > "Sometimes the tool has connectivity issues" [See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___3503935) AG Adam G. deputy executive director > "i use BeyondTrust remote support to handle clients concerns, i like its friendly interface, Email automation makes it the best application to use" [See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___4985246) DN David N. IT Operations Manager > "UI could be updated for sure as it just overall looks old." [See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___7137822) MC Michelle C. Community Manager > "Great interface and is easy to use on Windows and Mac." [See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___3182756) OL Oshadhi L. Software Engineer > "Main interface is little bit complex for the first time users." [See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___4769646) VR Verified Reviewer Sr Director > "User friendly and easy to adapt to it." [See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___2856530) Matt G. IT Systems Supervisor > "I really struggle to find anything I don't like about this tool. If anything, perhaps a more modern looking interface would be desirable, but it's not like..." [See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___3186400) VR Verified Reviewer IT Systems Administrator > "I enjoyed the integrated permission features with our domain such as the intuitive ability yo elevate to administrator access during remote sessions." [See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___4349175) BM Bobby M. Infrastructure Engineer > "It doesn't have the brand recognition as some of the other tools, nor does the interface look as nice but that is a small complaint." [See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___2594411) EA Elizabeth A. manager > "It integrates well with other applications" [See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___4699668) FB Francesca B. Head of HR > "There is not real integration with BambooHR" [See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___4381741) Temitope P. System Administrator > "Third-party integration with solutions like SysAid was also seamless." [See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___3787785) VH Victoria H. Manager > "I did not like how difficult it could be to get both ends of the system to work and it often had to happen multiple times" [See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___3160243) LBS Lyra Bell S. Owner > "this product help me a lot in integrating my product it is easy to manage." [See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___4600754) BM Brandon M. Support Specialist > "I do not use the application often, but when I do it is not very intuitive." [See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___2630612) PV Petra V. ceo > "At first I found it a little bit hard to use but then I was pretty clear and I could've done all the necessary work, I am really grateful!" [See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___4557082) VR Verified Reviewer Developer > "Even more considering the hard times we are living." [See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___2774449) VR Verified Reviewer Senior Engineer - Information Security > "The intuitive UI makes the experience more positive." [See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___4775287) VR Verified Reviewer Online Marketer > "Their customer support service is not great. Since English is not their first language and they were hired just to answer a phone, they are of very little..." [See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___4386422) RB Roseli B. analista > "I liked the practicality in applicability" [See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___4525526) VR Verified Reviewer Developer > "The console UI looks outdated and the customer service could be a bit faster to solve general problems that can occur." [See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___2774449) [View Reviews](https://www.capterra.com/p/86962/Bomgar/reviews/) JL Junichi L. IT Support > "The platform offers useful features such as unattended access, file transfer, remote reboot, and multi-monitor support, helping IT teams resolve issues..." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7180165) SS Sathish S. Sr.System Administrator > "Additionally, some advanced features feel limited compared to other remote support tools, and occasional session disconnects can interrupt ongoing work." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7138908) JL Junichi L. IT Support > "Features such as unattended access, file transfer, multi-monitor support, session recording, and reboot/reconnect make remote support efficient and..." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7180165) PW Paul W. Operations Director > "Occasional browser issues depending on which one you are using. If not using unattended connectivity, you have to go thought the connection with the..." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7130725) Jason S. EVP - IT > "It solved several issues for my organization with regards to ongoing remote access and one-time remote support, along with machine compliance and..." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7153306) MA Mohhamad A. CEO > "Some advanced features are only available in higher pricing plans, which might not be ideal for small teams or individual users." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7136309) OB Oliver B. Finance > "The platform provides a reliable and efficient way to deliver remote support, with stable connections and an easy-to-use interface that simplifies..." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7166536) Steven C. Installation Tech > "Users frequently mention lag, dropped sessions, or unstable connections, especially on weaker networks or across regions." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7145196) UC Ulysses C. Coding Consultant > "For IT professionals, MSPs, or helpdesk teams, it strips away the bloated installation processes of legacy remote-support software, making on-demand..." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7153238) RG Raul G. CEO > "I enter the password and it’s not recognized; I enable authentication for one user, and it asks for authentication from others I haven’t even set up..." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7099110) VR Verified Reviewer Owner > "It allows me to quickly connect to client machines, troubleshoot issues, and resolve problems without needing to be on-site, which saves both time and..." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7133066) BH Brian H. Technology Manager > "Occasionally, connection stability can be inconsistent on slower networks, which can be frustrating during active support sessions." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7169132) FP Fernando P. CEO > "Zoho Assist provides a highly cost-effective, reliable, and user-friendly remote support solution that perfectly aligns with our project-based workflow..." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7167134) Joel H. Director > "I have also come across small bugs or interface quirks that feel a little clunky, especially compared with more polished premium tools." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7131754) VR Verified Reviewer CEO > "It so sophisticated and tailored to business need that u feel like u lost so many productive hours figuring out and it so easy just like abc made by..." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7182371) SS Sathish S. Sr.System Administrator > "At times, the remote session performance can be slightly inconsistent on low-bandwidth networks." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7138908) HK Hosam K. Owner > "The setup was straightforward, and the custom domain and branding options allowed us to create a professional support experience for our clients." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7161391) JM Joe M. Owner > "I believe the most difficult challenge was the ability to transfer files between the two computers. " [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7185633) MS Manju S. Finance Manager > "Security features such as encrypted sessions and role-based access controls gave confidence when handling client devices." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7166106) DH Dylan H. Owner > "The UI Navigation is sometimes confusing and the remote device connection sometimes takes odd paths through the world, like if I am in the US and the..." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6613561) MA Mohhamad A. CEO > "It simplifies troubleshooting and saves a lot of time compared to traditional support methods. Despite a few minor limitations, it remains a strong..." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7136309) Carlos R. CEO > "The interface can feel a little split between “Remote Support” and “Unattended Access,” which was confusing at first when trying to understand..." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7089882) NS Narsuri S. Student > "Features like unattended access, file transfer, and multi-platform support are very useful for managing systems efficiently." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7140288) NT Nicolò T. System Administrator > "File transfer requires entering a dedicated “file transfer mode”—direct drag-and-drop from the main session window isn’t supported" [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7040954) Chris R. Owner > "Overall, Zoho Assist has made remote support faster, easier, and more streamlined, allowing me to focus more on solving problems and less on dealing..." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7119692) LO Lee O. CEO > "Attended Access Module is a bit tricky to associate a new computer to a group." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7115329) MM Michael M. CIO > "When work-at-home was required in 2020, we were able to quickly implement effective remote support for all users with Zoho Assist." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7153432) JD Jeremy D. IT Manager > "The inability to integrate external password management solutions such as Bitwarden, Keeper, Nordpass, Proton Pass, or LastPass." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6697496) VR Verified Reviewer Owner > "Technicians can start sessions directly from a browser without heavy local installations, making it very flexible for working on the go." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7130158) PH Paul H. Sr. Network Engineer > "It can be very wonky when attaching to a system that has multiple monitors and then navigating to all the screens depending on what you do on that..." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6884964) Mintu B. Group Data Lead > "It makes remote troubleshooting easy through features like unattended access, file transfer, and cross-platform support." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7159068) MC Matt C. CEO > "License seat is automatically wasted by super admin by default." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7187941) Miki L. Owner > "Unattended access setup across multiple computers and sites was straightforward, and connections are fast and reliable even over slower networks." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7178753) NT Nicolò T. System Administrator > "The new version added too many steps just to connect to clients, significantly slowing down our workflow." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7040954) GV Guruduth V. IT Manager > "The unattended access feature is particularly useful for managing and troubleshooting devices without requiring the end user to be present." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7178075) GS Guman S. Manager > "lack in to elevate as admin while in remote support, if remote user is standard user then cant elevate as admin" [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7032727) SL Santiago L. TI analyst > "the tools it provides for monitoring infrastructure and all the extra tools it provides, as well as its ease of use and file transfer capabilities." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7154788) ZD Zach D. IT Admin > "I didn't want a ton of support as the products that offer that tend to be much more expensive for the same functions." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7185627) PP Peter P. IT Administrator > "Setting up a remote access session is incredibly straightforward for both me and my clients, there is zero steep learning curve or confusing menus to..." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7162472) Roscoe H. Director of IT > "The option of technician vs unattended assistance was confusing in the beginning." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7121818) GV Guruduth V. IT Manager > "The platform is easy to set up, and features such as unattended access, remote troubleshooting, file transfer, and multi-platform support have..." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7178075) RH Ray H. Director of IT > "I think the cost is the only thing holding me back from pulling the trigger on using the product." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7128510) GV Guruduth V. IT Manager > "The connection quality is stable, and the security features provide confidence when accessing and managing remote devices." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7178075) JF Joe F. IT Supervisor > "I need to access 4 different amazon fire tablets to turn on music (mood-music) for an office setting, but this is not possible for some reason." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6819927) OB Oliver B. Finance > "one of the standout features of Zoho Assist is its fast and stable remote connection performance." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7166536) VR Verified Reviewer Owner > "I've experienced 1 bad connection issue but that was cleared up after reporting to support." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7146076) JL Junichi L. IT Support > "It allows IT support teams to troubleshoot user devices quickly without requiring complex configuration." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7180165) SL Srdjan L. System administrator > "It has some bug after elevate to admin mode with resolution in Windows." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7093736) MP Mitul P. CEO > "I can send the customer a link, connect to their computer, and help them right away without making the process complicated." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7159357) VR Verified Reviewer System Administrator > "Sometimes the connection can be a bit slow, and a few features feel limited." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7056362) WW Will W. IT > "The interface is clear and well organised, making it simple to navigate between sessions, file transfers, and system tools." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7157000) AM Alec M. Principal Consultant > "Getting the unattended installer to a client if I am not onsite, is bit of a pain as the user at the site can not get the installer directly." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6596899) Carlos R. CEO > "I like that I can manage unattended devices, reboot systems remotely, and still keep sessions simple for clients who aren’t very technical." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7089882) GP George P. Lead Developer > "There are not many things I did not like but I am not a fan of the per person/unit pricing model offered." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7164079) UC Ulysses C. Coding Consultant > "What I like most about Zoho Assist is its exceptional balance of simplicity and cross-platform flexibility at an incredibly competitive price point." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7153238) DA David A. Manager > "Changing from department to department is not the fastest way to look for other computers" [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7047365) WW Will W. IT > "It has become a reliable tool for day-to-day support tasks, especially in environments where ease of access and minimal setup are key." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7157000) AS Anders S. Systems Engineer > "Not aa big fan of how they do the technician setup with unattended access, as you can have unlimited users, but you can't have two admins." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6760709) BH Brian H. Technology Manager > "The unattended access feature is particularly valuable for managing servers and systems after hours." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7169132) VR Verified Reviewer general practitioner > "the remote feature is not like the others app, and the cons i can make a solution to overcome" [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7069942) M Melih Ç. General Manager > "Our support teams are working with Zoho Desk (Ticket Management) system, and we can easly can access to remote sessions in a native integration." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6506387) Zach U. CEO > "This is unnecessary for home labs and general use." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7177209) AY Aaron Y. Director of IT > "As a director, another great feature is the ability for multiple technicians to join a support session. If a team member is having trouble fixing a..." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6769393) RG Robert G. Principal Engineer > "My client was out of support for 5 days while I waited for verification." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7178960) NL Nikhitha L. Senior engineer > "Its remote access and support tools, including unattended access and session recording, work well for troubleshooting and assisting clients." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6581496) VA Viktor A. IT Support > "The lag sometimes when you are remotely login is annoying, however this could be due to network connectivity and speed which is outside if Zoho assist" [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6816289) MI Mark I. IT Tech > "Overall my experience with Zoho is mostly in the remote support side, I have relied on Zoho for successfully connecting remotely to clients hundreds of..." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7154691) FP Fernando P. CEO > "Up to this point, the only potential drawback is market recognition." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7167134) PC Philip C. CEO > "The platform offers a robust set of features for remote support, including seamless cross-platform functionality, secure connections, and an intuitive..." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6646400) JA José A. It Manager > "So far, chat responsiveness is the main issue." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7177997) KB Kathleen B. Business Development Manager > "My job involves making important deadlines on a regular basis, and this program gives me the flexibility to work a lot of hours outside regular office..." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6685389) VR Verified Reviewer President Lead Technician > "It can be somewhat difficult to determine the appropriate version to use, especially since my requirements as an IT consultant differ from those of my..." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6660369) WW Will W. IT > "It also integrates well with other Zoho products, which helps streamline workflows." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7157000) JD Jeremy D. IT Manager > "Also, the inability to add custom tools to be run such as PowerShell or Python Scripts." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6697496) Roscoe H. Director of IT > "It also offers MFA which is a great option for users needing a secure remote access option." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7121818) Glenn M. Senior Consultant > "the ZA server doesn't always recognize when a computer is offline, and 2) sometimes the session will freeze if you log out of the remote computer's..." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6034945) VR Verified Reviewer HRIS > "Zoho Assist allows me to connect to multiple computers simultaneously." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7155180) CD Craig D. President > "I have 4 monitors and I dislike that I am unable to move the remote session screen to the monitor of my choosing. When I have multiple remote..." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6038350) PB Philip B. None > "Zoho Assist offers great value for IT teams and MSPs looking for a reliable, secure remote support solution without enterprise-level pricing." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7062748) AW Andrea W. President > "a bit expensive for what I need; client's screen lags and I am often needing to reconnect because client screen freezes" [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6695579) VR Verified Reviewer Owner > "The interface is straightforward, and the ability to start sessions quickly makes it easy to deliver responsive support." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7133066) Joel H. Director > "I have also come across small bugs or interface quirks that feel a little clunky, especially compared with more polished premium tools." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7131754) GV Guruduth V. IT Manager > "The interface is straightforward, making it easy for both technicians and users to navigate." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7178075) RJ Rob J. System Admin > "sometimes the interface seems a bit confusing but still manageable." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6655009) VR Verified Reviewer Security Engineer > "It has an uncomplicated user friendly web interface and has so many features that you'll never need to touch a users device ever again!" [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7093764) SL Sylvain L. Computer Tech. > "Compare to other, the main page is not very intuitive." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6421367) KF Ken F. Director, Internal IT > "Zoho assist is my first line application for support, full featured and intuitive." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6769811) KM Kranthikiran M. RA > "the user interface can be confusing or difficult to navigate for first-time users." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___4658783) WW Will W. IT > "It also integrates well with other Zoho products, which helps streamline workflows." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7157000) KT Kareem T. VP > "We do not use any of the available integrated apps" [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___2812336) Norbert M. Software Engineer > "Zoho Assist has overall been a fantastic service and we look forward to further integrating the service with our API." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7117829) Zach U. CEO > "This is unnecessary for home labs and general use." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7177209) LR Luc R. Support analyst > "Good integration with Zendesk." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6622269) MA Maria A. CEO > "At first was difficult to understand how it worked." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6701269) LR Luc R. Support analyst > "Generally pleased because of Zendesk integration and ease of use." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6622269) BM Bill M. Client Support and Training > "I haven't found anything in using Zoho that is difficult or frustrating" [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___4922805) DD Debasish D. Assistant Project Lead > "It has made my daily work more easier than before by being available 24x7." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7134061) NA Nausheen A. Events & Experiential Marketing Manager > "Its been a little difficult & not very user friendly." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___3941202) SL Santiago L. TI analyst > "Furthermore, the tools it offers make daily operations much easier." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7154788) ZD Zach D. IT Admin > "I didn't want a ton of support as the products that offer that tend to be much more expensive for the same functions." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7185627) BL Berker L. Contruction > "So smart to use for beginners." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7149223) Roscoe H. Director of IT > "The option of technician vs unattended assistance was confusing in the beginning." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7121818) LP Lindsay P. Consultant > "I found it to be really simple for the end user as well." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7182875) SL Srdjan L. System administrator > "It has some bug after elevate to admin mode with resolution in Windows." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7093736) WW Will W. IT > "It has become a reliable tool for day-to-day support tasks, especially in environments where ease of access and minimal setup are key." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7157000) JD Jeremy D. IT Manager > "Also, the inability to add custom tools to be run such as PowerShell or Python Scripts." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6697496) [View Reviews](https://www.capterra.com/p/112011/Zoho-Assist/reviews/) ## User interface [BeyondTrust Remote Support](https://www.capterra.com/p/86962/Bomgar/) 4.59 (2,011) [Zoho Assist](https://www.capterra.com/p/112011/Zoho-Assist/) 4.72 (1,491) ### Features Do these products fit your needs? Prioritize real-user-identified key features according to your needs to find your best fit. \--% Fit vs \--% Fit Access Controls/Permissions 207 Important Activity Dashboard 150 Important Activity Tracking 120 Important BeyondTrust Remote Support 25/50 - Access Controls/Permissions - Activity Dashboard - Activity Tracking - AI Copilot - Annotations - API - Audit Trail - Chat/Messaging - Collaboration Tools - Compliance - Compliance Management - CRM - Cross-Platform - Customizable Branding - Customizable Reports - Data Encryption - Diagnostic Tools - File Sharing - File Transfer - Generative AI - Mobile Device Access - Multi-Channel Communication - Multi-Monitor Support - Multi-platform support - Multiple User Accounts - Multi - Session Handling - Real-Time Chat - Real-Time Monitoring - Real-Time Notifications - Real-Time Updates - Remote Access/Control - Remote Monitoring & Management - Remote Printing - Remote Reboot - Remote Update/Installation - Reporting - Reporting/Analytics - Screen Sharing - Self Service Portal - Server Monitoring - Session Recording - Session Transfer - Single Sign On - SSL Security - Summary Reports - Support Ticket Management - Surveys & Feedback - Third-Party Integrations - Troubleshooting - Two-Factor Authentication [See all features](https://www.capterra.com/p/86962/Bomgar/#features) Zoho Assist Top features 29/50 - Access Controls/Permissions - Activity Dashboard - Activity Tracking - AI Copilot - Annotations - API - Audit Trail - Chat/Messaging - Collaboration Tools - Compliance - Compliance Management - CRM - Cross-Platform - Customizable Branding - Customizable Reports - Data Encryption - Diagnostic Tools - File Sharing - File Transfer - Generative AI - Mobile Device Access - Multi-Channel Communication - Multi-Monitor Support - Multi-platform support - Multiple User Accounts - Multi - Session Handling - Real-Time Chat - Real-Time Monitoring - Real-Time Notifications - Real-Time Updates - Remote Access/Control - Remote Monitoring & Management - Remote Printing - Remote Reboot - Remote Update/Installation - Reporting - Reporting/Analytics - Screen Sharing - Self Service Portal - Server Monitoring - Session Recording - Session Transfer - Single Sign On - SSL Security - Summary Reports - Support Ticket Management - Surveys & Feedback - Third-Party Integrations - Troubleshooting - Two-Factor Authentication [See all features](https://www.capterra.com/p/112011/Zoho-Assist/#features) ### Recognition BeyondTrust Remote Support is recognized as a top-rated tool in 2 Capterra Shortlist reports Zoho Assist is recognized as a top-rated tool in 5 Capterra Shortlist reports Best Value Remote Support Software (2026)  ### Deployment & support BeyondTrust Remote Support Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Zoho Assist Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details BeyondTrust Remote Support - By BeyondTrust - Located in United States - Founded in 1985 Zoho Assist - By Zoho - Located in United States - Founded in 1996 ## Popular Comparisons [BeyondTrust Remote Support](https://www.capterra.com/p/86962/Bomgar/)[4.59 (2,011)](https://www.capterra.com/p/86962/Bomgar/reviews/) vs [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)[4.62 (11,641)](https://www.capterra.com/p/194565/TeamViewer/reviews/) $1995/month Price $24.9/month 4.5 Features 4.6 4.5 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/86962-194565/Bomgar-vs-TeamViewer) [Zoho Assist](https://www.capterra.com/p/112011/Zoho-Assist/)[4.72 (1,491)](https://www.capterra.com/p/112011/Zoho-Assist/reviews/) vs [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)[4.62 (11,641)](https://www.capterra.com/p/194565/TeamViewer/reviews/) ₹480/month Price $24.9/month 4.6 Features 4.6 4.7 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/112011-194565/Zoho-Assist-vs-TeamViewer) [BeyondTrust Remote Support](https://www.capterra.com/p/86962/Bomgar/)[4.59 (2,011)](https://www.capterra.com/p/86962/Bomgar/reviews/) vs [AnyDesk](https://www.capterra.com/p/149595/AnyDesk/)[4.60 (1,798)](https://www.capterra.com/p/149595/AnyDesk/reviews/) $1995/month Price €22.9/month 4.5 Features 4.5 4.5 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/86962-149595/Bomgar-vs-AnyDesk) [Zoho Assist](https://www.capterra.com/p/112011/Zoho-Assist/)[4.72 (1,491)](https://www.capterra.com/p/112011/Zoho-Assist/reviews/) vs [Slack](https://www.capterra.com/p/135003/Slack/)[4.66 (24,209)](https://www.capterra.com/p/135003/Slack/reviews/) ₹480/month Price $8.75/month 4.6 Features 4.6 4.7 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/112011-135003/Zoho-Assist-vs-Slack) [BeyondTrust Remote Support](https://www.capterra.com/p/86962/Bomgar/)[4.59 (2,011)](https://www.capterra.com/p/86962/Bomgar/reviews/) vs [Slack](https://www.capterra.com/p/135003/Slack/)[4.66 (24,209)](https://www.capterra.com/p/135003/Slack/reviews/) $1995/month Price $8.75/month 4.5 Features 4.6 4.5 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/86962-135003/Bomgar-vs-Slack) [Zoho Assist](https://www.capterra.com/p/112011/Zoho-Assist/)[4.72 (1,491)](https://www.capterra.com/p/112011/Zoho-Assist/reviews/) vs [AnyDesk](https://www.capterra.com/p/149595/AnyDesk/)[4.60 (1,798)](https://www.capterra.com/p/149595/AnyDesk/reviews/) ₹480/month Price €22.9/month 4.6 Features 4.5 4.7 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/112011-149595/Zoho-Assist-vs-AnyDesk) [BeyondTrust Remote Support](https://www.capterra.com/p/86962/Bomgar/)[4.59 (2,011)](https://www.capterra.com/p/86962/Bomgar/reviews/) vs [Supremo Remote Desktop](https://www.capterra.com/p/177094/Supremo-Remote-Desktop/) [4.67 (447)](https://www.capterra.com/p/177094/Supremo-Remote-Desktop/reviews/) $1995/month Price $199/year 4.5 Features 4.5 4.5 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/86962-177094/Bomgar-vs-Supremo-Remote-Desktop) [Zoho Assist](https://www.capterra.com/p/112011/Zoho-Assist/)[4.72 (1,491)](https://www.capterra.com/p/112011/Zoho-Assist/reviews/) vs [Supremo Remote Desktop](https://www.capterra.com/p/177094/Supremo-Remote-Desktop/) [4.67 (447)](https://www.capterra.com/p/177094/Supremo-Remote-Desktop/reviews/) ₹480/month Price $199/year 4.6 Features 4.5 4.7 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/112011-177094/Zoho-Assist-vs-Supremo-Remote-Desktop) [BeyondTrust Remote Support](https://www.capterra.com/p/86962/Bomgar/)[4.59 (2,011)](https://www.capterra.com/p/86962/Bomgar/reviews/) vs [ISL Light](https://www.capterra.com/p/146892/ISL-Light/)[4.74 (779)](https://www.capterra.com/p/146892/ISL-Light/reviews/) $1995/month Price $34.9/month 4.5 Features 4.6 4.5 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/86962-146892/Bomgar-vs-ISL-Light) [Zoho Assist](https://www.capterra.com/p/112011/Zoho-Assist/)[4.72 (1,491)](https://www.capterra.com/p/112011/Zoho-Assist/reviews/) vs [ISL Light](https://www.capterra.com/p/146892/ISL-Light/)[4.74 (779)](https://www.capterra.com/p/146892/ISL-Light/reviews/) ₹480/month Price $34.9/month 4.6 Features 4.6 4.7 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/112011-146892/Zoho-Assist-vs-ISL-Light) [BeyondTrust Remote Support](https://www.capterra.com/p/86962/Bomgar/)[4.59 (2,011)](https://www.capterra.com/p/86962/Bomgar/reviews/) vs [Iperius Remote](https://www.capterra.com/p/219280/Iperius-Remote/)[4.25 (228)](https://www.capterra.com/p/219280/Iperius-Remote/reviews/) $1995/month Price €8.39/month 4.5 Features 4.2 4.5 Ease of Use 4.4 [View full comparison](https://www.capterra.com/compare/86962-219280/Bomgar-vs-Iperius-Remote) [Zoho Assist](https://www.capterra.com/p/112011/Zoho-Assist/)[4.72 (1,491)](https://www.capterra.com/p/112011/Zoho-Assist/reviews/) vs [ScreenConnect](https://www.capterra.com/p/147830/ScreenConnect/)[4.68 (1,901)](https://www.capterra.com/p/147830/ScreenConnect/reviews/) ₹480/month Price $30/month 4.6 Features 4.5 4.7 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/112011-147830/Zoho-Assist-vs-ScreenConnect)