# Compare BeyondTrust Remote Support vs Zoho Assist 2026 | Capterra

> Unsure of what to choose? Check Capterra to compare BeyondTrust Remote Support and Zoho Assist based on pricing, features, product details, and verified reviews.

Source: https://www.capterra.com/compare/86962-112011/Bomgar-vs-Zoho-Assist

---

# BeyondTrust Remote Support vs Zoho Assist Features and Cost Comparison

Last updated May 13th, 2026

Provider data verified by our Software Research team, and reviews  
moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/)

Your comparison:

BeyondTrust Remote SupportZoho Assist2/4 selected

[BeyondTrust Remote Support](https://www.capterra.com/p/86962/Bomgar/)[4.6 (2,010)](https://www.capterra.com/p/86962/Bomgar/reviews/)

[Zoho Assist](https://www.capterra.com/p/112011/Zoho-Assist/)[4.7 (1,402)](https://www.capterra.com/p/112011/Zoho-Assist/reviews/)

[## BeyondTrust Remote Support](https://www.capterra.com/p/86962/Bomgar/)[4.6 (2,010)](https://www.capterra.com/p/86962/Bomgar/reviews/)

Starting Price

$1995.00/month

Value-for-Money

4.4

Functionality

4.5

Ease of Use

4.5

Customer Service

4.5

Reviews Sentiment

Based on [2,010 reviews](#user-reviews)

Positive

1,875

Neutral

116

Negative

19

[## Zoho Assist](https://www.capterra.com/p/112011/Zoho-Assist/)[4.7 (1,402)](https://www.capterra.com/p/112011/Zoho-Assist/reviews/)

Starting Price

₹480.00/month

Value-for-Money

4.7

Functionality

4.6

Ease of Use

4.7

Customer Service

4.6

Reviews Sentiment

Based on [1,402 reviews](#user-reviews)

Positive

1,361

Neutral

32

Negative

9

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## Send this comparison chart to my inbox

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## Summary

* * *

Key features rated by users

Features selected based on 5,831 reviews from remote support software users.  
about the Fit Score methodology.

Fit Score methodology

Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about.

  

If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology

62%Fit

Missing features

Feature ratings

Single Sign On

NA

Remote Access/Control

4.7

SSL Security

NA

Multi-Channel Communication

4.2

Unattended Access

4.3

73%Fit

Missing features

Feature ratings

Single Sign On

NA

Remote Access/Control

4.8

SSL Security

4.7

Multi-Channel Communication

4.1

Unattended Access

4.8

User satisfaction

User satisfaction

4.6

User reviews[2,010](https://www.capterra.com/p/86962/Bomgar/reviews/)

Ease of use

4.5

Functionality

4.5

Value for money

4.4

Customer support

4.5

User satisfaction

4.7

User reviews[1,402](https://www.capterra.com/p/112011/Zoho-Assist/reviews/)

Ease of use

4.7

Functionality

4.6

Value for money

4.7

Customer support

4.6

Price starts from

Price starts from

$1995Per Month

-   Free version
-   Free trial

Price starts from

₹480Flat Rate, Per Month

-   Free version
-   Free trial

Best for

Best for

BeyondTrust Remote Support offers the capabilities that enterprise level IT and customer support organizations need. We serve all industries.

Best for

Outsourced IT & MSP Support, IT Support, Customer Help Desks.

## User reviews

Pros & cons

DN

David N.

IT Operations Manager

> "Remote sessions provide alot of information and helpful features such as file transfers, show current running processes, gives you hardware resource utlization, and..."

[See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___7137822)

DN

David N.

IT Operations Manager

> "UI could be updated for sure as it just overall looks old."

[See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___7137822)

DN

David N.

IT Operations Manager

> "The ability to configure and enforce unattended access for all devices is great so the end user doesn't have to do anything."

[See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___7137822)

Priyanka S.

Head of Growth Marketing

> "Its bit pricey, especially for smaller teams."

[See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___6646755)

SnQ

Sebastián Q.

Cybersecurity Manager SR

> "What I like most about BeyondTrust is the ability to control remote connections and have continuos monitoring of who is using the tool and their behavior when the..."

[See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___6691564)

DS

David S.

Informatics Technical Service Specialist

> "A couple of times my account has been blocked, probably by several wrong password attempts, and Bomgar remsupport web portal didn’t have the password recovery/reset..."

[See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___4728901)

DN

David N.

IT Operations Manager

> "I like how for agents there is both a desktop app as well as a web app for remote sessions."

[See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___7137822)

Aditya S.

Student

> "One of the main concerns that some users may have is the security of their personal information and data when allowing a remote technician to access their computer or..."

[See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___4599579)

Priyanka S.

Head of Growth Marketing

> "Its reliable and secure, with great features like session recording and cross-platform compatibility. While it can be a bit pricey and complicated to set up, it’s..."

[See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___6646755)

VR

Verified Reviewer

Search Engine Evaluator

> "Remote support software relies on internet connectivity, so if there are connectivity issues, it may not be possible to provide support to the remote device."

[See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___4601783)

NW

Nathan W.

Engineer

> "This allows our IT department to be decentralized, and our engineers to be decentralized as well."

[See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___6333625)

AP

Adam P.

IT Technician

> "I have noticed that platform requires a reliable internet connection to function properly. If a user's internet connection is slow or unstable, this could impact the..."

[See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___4727774)

SD

Shivang D.

VP Global Payer Relations

> "Most of all, my analytics team is able to get real time info on session logs and ticket tracking, in order to track how often my team accesses support features."

[See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___4826695)

PV

Prasun V.

Manager

> "Moreover, clients with slow or temperamental web associations might encounter troubles utilizing remote help administrations, as the association may not be..."

[See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___4719980)

JB

James B.

executive director

> "i use BeyondTrust remote support to offer technical assistance to field team, I like the ability to send instant messages, The application has friendly user interface..."

[See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___4999163)

HS

Harsha S.

Developer

> "Some complex or feature-heavy could be overwhelming for users who are looking for a more streamlined solution, which could limit their effectiveness for certain users..."

[See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___4614896)

Shristi R.

Marketing Manager

> "With its high level capacities and responsive client care, BeyondTrust Remote Help guarantees a smooth and fulfilling remote help insight for all clients."

[See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___4902834)

VR

Verified Reviewer

Service desk

> "It shows screen very blury to Admin that make it difficult to read small text in others system"

[See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___4590530)

SnQ

Sebastián Q.

Cybersecurity Manager SR

> "It is a great tool and is easy to use and to teach the end user how to connect and how to create a temporary connection to the third party and how to check the logs..."

[See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___6691564)

VR

Verified Reviewer

Sr. Engineer- Design & Development

> "Main backlog is that it don't have audio conferencing during remote session."

[See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___3532008)

AG

Adam G.

deputy executive director

> "i use BeyondTrust remote support to handle clients concerns, i like its friendly interface, Email automation makes it the best application to use"

[See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___4985246)

Aditya S.

Student

> "While remote support can be a convenient way to receive technical assistance, there are some potential downsides to using this type of service."

[See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___4599579)

DN

David N.

IT Operations Manager

> "Overall it's a great remote support tool."

[See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___7137822)

CJ

Changdae J.

IT support

> "App deployment can be tricky with the installer deleting after installation."

[See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___4572630)

Amit B.

Systems Developer II

> "The flexibility to be able to use this remote assistance solution from anywhere , from any OS helps a lot on daily basis."

[See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___4842972)

VR

Verified Reviewer

Online Marketer

> "Their customer support service is not great. Since English is not their first language and they were hired just to answer a phone, they are of very little help. "

[See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___4386422)

JJ

Jonathan J.

Network Administrator

> "We started out with just a few licenses and during COVID added more since more users were at home but afterwards we realized how great it was and kept our licenses..."

[See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___6299379)

DC

Daisy C.

CONTROLLER/OFFICE MANAGER

> "sometimes session may lag or conflict with anti-virus software."

[See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___4303803)

PJ

Payal J.

ASE

> "The best part of using BeyondTrust is that it can be used on any OS as it has Cross-platform access."

[See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___4877864)

VR

Verified Reviewer

Sr. Engineer- Design & Development

> "It's user interface is not friendly as training session is required to understand this tool before use of same."

[See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___3532008)

VR

Verified Reviewer

Web developer

> "We use this software to support our team from anywhere means if our team member is not available at the office then it is the best tool to connect with them, another..."

[See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___4685181)

VR

Verified Reviewer

Software Engineer

> "Sometime it lags due to fluctuation in internet."

[See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___4276302)

VR

Verified Reviewer

Software developer

> "I can support my collaborators as if I were right by their side thanks to its functions including screen sharing and remote control, file sharing, and mobile device..."

[See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___4443834)

AG

Amardeep G.

Call Centre

> "It can crash at times or can malfunction."

[See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___4298825)

Varun K.

Cloud Operation Engineer

> "In Remote support the most likely thing is that you can get remote support of the user who is facing the issue & not able to solve their issue simply you can get user..."

[See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___3742988)

OL

Oshadhi L.

Software Engineer

> "Main interface is little bit complex for the first time users."

[See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___4769646)

AP

Adam P.

IT Technician

> "One important aspect I appreciate is the platform's security measures which protect my remote sessions which includes encryption, two-factor authentication, and..."

[See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___4727774)

PV

Prasun V.

Manager

> "I don't have individual inclinations or feelings, and I don't utilize remote help."

[See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___4719980)

JF

Javier F.

COO

> "When most of your work consists of being with computers, connecting with other people or having access to different things, it is very important to have a program that..."

[See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___4735365)

VR

Verified Reviewer

Software Engineering

> "Remote access is sometimes getting lack ."

[See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___4606383)

SR

Sakshi R.

Infrastructure Engineer

> "Being a infrastructure engineer I am using remote support tool to provide support and help to developers and internal members of organisation.several times we need to..."

[See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___4115440)

FB

Francesca B.

Head of HR

> "There is not real integration with BambooHR"

[See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___4381741)

Rowena Joy R.

IT Support Specialist

> "What I like most about Remote Support is it allows me to view, control and even perform troubleshooting on the user's machine."

[See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___4733249)

LD

Lauren D.

Researcher

> "but it is suuuuuuuper slow and disconnects"

[See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___3817425)

HS

Harsha S.

Developer

> "he benefits of quick and easy access to remote systems, powerful collaboration and communication features, and advanced diagnostic and reporting tools make it well..."

[See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___4614896)

JB

Jeremy B.

Sr. Analyst

> "Only IT sees value in this. If you are trying to use this for any other department, the value just isn't there so this is a hard sell to really push out and..."

[See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___3394267)

Samuel P.

Business Administrator

> "Being able to have this software makes work much easier because you can do remote support from anywhere in the world, solving and repairing problems quickly, saving..."

[See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___4706042)

SM

Stephanie M.

student

> "What I do not like about this app is that it is not user-friendly it is often difficult for the same family member to try to access the app to use because it's not..."

[See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___3507272)

VR

Verified Reviewer

IT Systems Administrator

> "I enjoyed the integrated permission features with our domain such as the intuitive ability yo elevate to administrator access during remote sessions."

[See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___4349175)

VR

Verified Reviewer

Communications Director

> "getting buy-in from the boots on the ground is never easy."

[See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___4415104)

HM

Hannah M.

Business Analyst

> "I like the ease of sharing my screen with someone from IT so I don't have to try to figure out how to solve the issue."

[See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___4813783)

MP

Matthew P.

Network Coordinator

> "Sometimes hard to get access to admin level privilege's or access the local admin account on a users computer."

[See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___2981435)

HS

Harsha S.

Developer

> "Remote support software is designed to make it easier for businesses and IT teams to provide assistance and troubleshoot issues for remote users."

[See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___4614896)

ER

Edgar R.

Endpoint Technician

> "Although a specific issue in my company, there seem to be some issues that arise with every new mac operating system."

[See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___3503734)

DS

David S.

Informatics Technical Service Specialist

> "I like that my division and team can save and classify all the servers so that you can search them and access remotely so quickly."

[See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___4728901)

Thomas F.

It administrator

> "Sometimes the software can be buggy and if it's not continually up to date you will run into issues that's what I've learned"

[See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___3440609)

Shristi R.

Marketing Manager

> "Its easy to use interface, consistent network, and hearty security highlights give a dependable and proficient remote help arrangement."

[See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___4902834)

Matt G.

IT Systems Supervisor

> "I really struggle to find anything I don't like about this tool. If anything, perhaps a more modern looking interface would be desirable, but it's not like it's..."

[See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___3186400)

SR

Sakshi R.

Infrastructure Engineer

> "Also beyond trust remote support allows me to deploy new version or patches on servers without manually login on server which I like the most."

[See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___4115440)

CM

Craig M.

Corporate infrastructure engineer

> "The connection can be slow if the end user doesn’t have a good network."

[See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___3108990)

AA

Abigail A.

Nurse

> "Remote support is fast and could ease your computer problems by remotely securing another person to check your computer and really will know the TECH problems will be..."

[See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___4300553)

CR

Carol R.

Owner

> "There are times when I accept, the Remote Support can not get connected properly. "

[See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___2912064)

CJA

Colin-James A.

Apprentice

> "Overall it is a great service and i would highly recommend it to anyone looking for easy ways to use remote support"

[See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___6342719)

GM

Gina M.

Technology Instructor

> "Sometimes a bit of a lag on screen when working on the clients computer"

[See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___3350964)

SR

Sakshi R.

Infrastructure Engineer

> "The best thing is remote support allows users to connect to client's system using link or session key, so it's easy to connect on another's system."

[See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___4115440)

MO

Mark O.

Senior Systems Administrator

> "What I least least about Bomgar are the lack of certain features that other similar products offer such as the ability to run remote installations and scripts or view..."

[See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___2681641)

OS

Oguzhan S.

IT Specialist

> "BeyondTrust Remote Support has greatly enhanced our remote support operations."

[See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___4905359)

KJ

Kevin J.

Programmer

> "Sometimes the connectivity is poor with multi-monitors."

[See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___2876194)

VR

Verified Reviewer

Advisor

> "Great in proving granular support both for Windows and Linux based platformsEasy to use and access features provided to users to preform quick fixes ( bulk of issues)..."

[See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___4115350)

VH

Victoria H.

Manager

> "I did not like how difficult it could be to get both ends of the system to work and it often had to happen multiple times"

[See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___3160243)

NW

Nathan W.

Engineer

> "It works well and seems to have good performance."

[See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___6333625)

MT

Meghan T.

Instructional Systems Designer

> "Remote user can’t always see the window that pops up when the run a program."

[See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___3197691)

Priyanka S.

Head of Growth Marketing

> "Its easy to use and super secure."

[See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___6646755)

JD

Jennie D.

Software Installer

> "I do not like that the session will go grey and you have to start the session all over again."

[See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___3478253)

VR

Verified Reviewer

Senior Engineer - Information Security

> "A really good tool which requires proper implementation to meet the organisations requirements. If it is deployed properly, the tool can operate perfectly with minimal..."

[See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___4775287)

KK

Kevin K.

Lawyer

> "Occasionally there have been connection issues, but you probably will experience that with most remote support software."

[See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___3197975)

PV

Prasun V.

Manager

> "Also, remote help administrations can frequently be gotten to from anyplace with a web association, giving more prominent adaptability and comfort to clients."

[See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___4719980)

ZS

ÖZen S.

Contracts Manager

> "There may be little lags at the beginning of remote sessions but then you cannot understand the difference."

[See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___2933719)

MS

Monalisha S.

Analyst

> "It makes troubleshooting remote desktops easy and very smooth controls."

[See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___4873504)

SD

Steve D.

Controller

> "I dislike having to download a new file each time, but there may be a different way to avoid that."

[See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___2898562)

[View Reviews](https://www.capterra.com/p/86962/Bomgar/reviews/)

VR

Verified Reviewer

Owner

> "It allows me to quickly connect to client machines, troubleshoot issues, and resolve problems without needing to be on-site, which saves both time and money."

[See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7133066)

RG

Raul G.

CEO

> "I enter the password and it’s not recognized; I enable authentication for one user, and it asks for authentication from others I haven’t even set up yet."

[See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7099110)

Carlos R.

CEO

> "I like that I can manage unattended devices, reboot systems remotely, and still keep sessions simple for clients who aren’t very technical."

[See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7089882)

Carlos R.

CEO

> "The interface can feel a little split between “Remote Support” and “Unattended Access,” which was confusing at first when trying to understand licensing and features."

[See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7089882)

MA

Mohhamad A.

CEO

> "It simplifies troubleshooting and saves a lot of time compared to traditional support methods. Despite a few minor limitations, it remains a strong choice for..."

[See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7136309)

SS

Sathish S.

Sr.System Administrator

> "Additionally, some advanced features feel limited compared to other remote support tools, and occasional session disconnects can interrupt ongoing work."

[See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7138908)

NS

Narsuri S.

Student

> "Features like unattended access, file transfer, and multi-platform support are very useful for managing systems efficiently."

[See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7140288)

PW

Paul W.

Operations Director

> "Occasional browser issues depending on which one you are using. If not using unattended connectivity, you have to go thought the connection with the end user in..."

[See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7130725)

PB

Philip B.

None

> "Zoho Assist offers great value for IT teams and MSPs looking for a reliable, secure remote support solution without enterprise-level pricing."

[See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7062748)

PH

Paul H.

Sr. Network Engineer

> "It can be very wonky when attaching to a system that has multiple monitors and then navigating to all the screens depending on what you do on that remote system..."

[See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6884964)

Chris R.

Owner

> "Overall, Zoho Assist has made remote support faster, easier, and more streamlined, allowing me to focus more on solving problems and less on dealing with the..."

[See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7119692)

MA

Mohhamad A.

CEO

> "Some advanced features are only available in higher pricing plans, which might not be ideal for small teams or individual users."

[See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7136309)

JJ

Jerry J.

CFO

> "Being able to jump into a remote session quickly to troubleshoot an issue or deploy software makes my day-to-day operations much smoother."

[See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7092913)

Steven C.

Installation Tech

> "Users frequently mention lag, dropped sessions, or unstable connections, especially on weaker networks or across regions."

[See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7145196)

EJ

Elroy J.

Managing Director

> "It helps us resolve issues faster, keeps sessions organized, and doesn’t overwhelm with unnecessary complexity. If you support clients regularly, it’s a dependable..."

[See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7087878)

Joel H.

Director

> "I have also come across small bugs or interface quirks that feel a little clunky, especially compared with more polished premium tools."

[See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7131754)

VR

Verified Reviewer

Owner

> "Technicians can start sessions directly from a browser without heavy local installations, making it very flexible for working on the go."

[See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7130158)

SS

Sathish S.

Sr.System Administrator

> "At times, the remote session performance can be slightly inconsistent on low-bandwidth networks."

[See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7138908)

VR

Verified Reviewer

IT Manager

> "Zoho Assist has helped us reduce ticket resolution times, provide faster support, and keep our operations running smoothly."

[See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7059229)

JF

Joe F.

IT Supervisor

> "I need to access 4 different amazon fire tablets to turn on music (mood-music) for an office setting, but this is not possible for some reason."

[See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6819927)

MG

Mario G.

IT Supervisor

> "This simplicity translates directly into Time Saving, as I can now complete tasks that used to take an hour in just a few minutes."

[See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7110989)

DH

Dylan H.

Owner

> "The UI Navigation is sometimes confusing and the remote device connection sometimes takes odd paths through the world, like if I am in the US and the target device..."

[See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6613561)

MG

Mario G.

IT Supervisor

> "I have been using this platform for several months now, and it has quickly become an essential part of my daily workflow. If you are looking for a tool that balances..."

[See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7110989)

SL

Srdjan L.

System administrator

> "It has some bug after elevate to admin mode with resolution in Windows."

[See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7093736)

LCG

Luis Carlos G.

IT Manager

> "Is a good tool to connect other branch computers, i apreciate its a excellent tool also is very light for the charge of the cpu and ram charge i wadely recomend this..."

[See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7103726)

VR

Verified Reviewer

System Administrator

> "Sometimes the connection can be a bit slow, and a few features feel limited."

[See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7056362)

M

Melih Ç.

General Manager

> "Our support teams are working with Zoho Desk (Ticket Management) system, and we can easly can access to remote sessions in a native integration."

[See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6506387)

DA

David A.

Manager

> "Changing from department to department is not the fastest way to look for other computers"

[See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7047365)

AY

Aaron Y.

Director of IT

> "As a director, another great feature is the ability for multiple technicians to join a support session. If a team member is having trouble fixing a particular issue,..."

[See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6769393)

NT

Nicolò T.

System Administrator

> "File transfer requires entering a dedicated “file transfer mode”—direct drag-and-drop from the main session window isn’t supported"

[See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7040954)

NL

Nikhitha L.

Senior engineer

> "Its remote access and support tools, including unattended access and session recording, work well for troubleshooting and assisting clients."

[See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6581496)

LO

Lee O.

CEO

> "Attended Access Module is a bit tricky to associate a new computer to a group."

[See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7115329)

PC

Philip C.

CEO

> "The platform offers a robust set of features for remote support, including seamless cross-platform functionality, secure connections, and an intuitive interface."

[See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6646400)

VR

Verified Reviewer

general practitioner

> "the remote feature is not like the others app, and the cons i can make a solution to overcome"

[See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7069942)

KB

Kathleen B.

Business Development Manager

> "My job involves making important deadlines on a regular basis, and this program gives me the flexibility to work a lot of hours outside regular office hours to do..."

[See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6685389)

JD

Jeremy D.

IT Manager

> "The inability to integrate external password management solutions such as Bitwarden, Keeper, Nordpass, Proton Pass, or LastPass."

[See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6697496)

NP

Nitin P.

IT DESK

> "The unattended access feature makes it very convenient to manage systems remotely without any hassle."

[See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7108064)

VA

Viktor A.

IT Support

> "The lag sometimes when you are remotely login is annoying, however this could be due to network connectivity and speed which is outside if Zoho assist"

[See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6816289)

MT

Mayur T.

CA

> "Remote access works smoothly most of the time and helps save a lot of time when managing systems remotely."

[See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7073336)

NT

Nicolò T.

System Administrator

> "The new version added too many steps just to connect to clients, significantly slowing down our workflow."

[See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7040954)

Roscoe H.

Director of IT

> "It also offers MFA which is a great option for users needing a secure remote access option."

[See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7121818)

GS

Guman S.

Manager

> "lack in to elevate as admin while in remote support, if remote user is standard user then cant elevate as admin"

[See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7032727)

JB

Julian B.

IT Consultant

> "The software and the ease with which I can use it to provide multiple services to my clients means I have had a very positive experience using Zoho Assist and..."

[See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6348845)

Roscoe H.

Director of IT

> "The option of technician vs unattended assistance was confusing in the beginning."

[See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7121818)

VR

Verified Reviewer

IT Manager

> "It integrates well into our workflow and saves time during busy clinic hours."

[See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7059229)

RH

Ray H.

Director of IT

> "I think the cost is the only thing holding me back from pulling the trigger on using the product."

[See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7128510)

PH

Paul H.

Sr. Network Engineer

> "Clean dashboard which is important, and I love the drill-down features so that I can get information on any device running the Zoho endpoint client."

[See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6884964)

HS

Harry S.

Head of IT

> "Installation on MacOS and Android is complicated and the installer program provides little guidance."

[See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6830502)

MG

Mario G.

IT Supervisor

> "They are responsive, technical, and actually listen to user feedback. When you consider the level of service and the robust feature set, the Value for Money is..."

[See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7110989)

Christopher S.

Owner

> "the mobile version has connectivity issues and glitches at times."

[See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6871920)

VR

Verified Reviewer

Security Engineer

> "It has an uncomplicated user friendly web interface and has so many features that you'll never need to touch a users device ever again!"

[See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7093764)

VR

Verified Reviewer

Owner

> "I've experienced 1 bad connection issue but that was cleared up after reporting to support."

[See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7146076)

KF

Ken F.

Director, Internal IT

> "Zoho Assist stands out as it enables the technician to enter the credentials for elevation to "Admin" status, making it faster to get into a working support session."

[See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6769811)

AM

Alec M.

Principal Consultant

> "Getting the unattended installer to a client if I am not onsite, is bit of a pain as the user at the site can not get the installer directly."

[See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6596899)

JA

Joe A.

Information Technology

> "During my usage of Zoho Assist, I enjoy the ability to elevate the session to a admin session, and the ease of sending session links to users."

[See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6595464)

EW

EMMANUEL W.

Chief Technology Officer

> "\_Some computers when using the volume agent deployment tool of Zoho assist fail to connect even after being added to the list of computers."

[See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6462988)

Stefan K.

IT Professional, Developer

> "The price for remote maintenance software for individual customers is much more realistic compared to other products."

[See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7083986)

JT

James T.

Owner

> "Sometimes, there are some glitches to where certain keystrokes won't be passed. "

[See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7001765)

Chris R.

Owner

> "Overall, Zoho Assist saves time, looks professional to clients, and makes remote support feel effortless."

[See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7119692)

Cesar C.

Director General

> "We need not to buy two different sets of licenses."

[See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7090914)

VR

Verified Reviewer

Founder

> "It’s helped me provide faster support, reduce downtime, and stay more responsive to clients."

[See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7122659)

AS

Anders S.

Systems Engineer

> "Not aa big fan of how they do the technician setup with unattended access, as you can have unlimited users, but you can't have two admins."

[See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6760709)

Carlos R.

CEO

> "It works well for both on-demand support and managing unattended systems."

[See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7089882)

AC

Aaron C.

Owner

> "I don't really have any cons, but if there were one, it's that the company doesn't push to always be immediately verified with Windows Defender, so sometimes the..."

[See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6421833)

VR

Verified Reviewer

Founder

> "I can connect to a client’s computer in seconds and handle things on the spot without back-and-forth."

[See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7122659)

VR

Verified Reviewer

President Lead Technician

> "It can be somewhat difficult to determine the appropriate version to use, especially since my requirements as an IT consultant differ from those of my clients."

[See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6660369)

CS

Clayton S.

Customer Support Coordinator

> "The tools and connection were great with stable internet! While it does not require connection codes which can be great, it required clients to redownload the assist..."

[See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6567970)

JD

Jeremy D.

IT Manager

> "Also, the inability to add custom tools to be run such as PowerShell or Python Scripts."

[See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6697496)

NT

Nicolò T.

System Administrator

> "The interface is clean and intuitive, remote sessions are stable, and the overall user experience aligns closely with what we appreciated in ScreenConnect."

[See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7040954)

Glenn M.

Senior Consultant

> "the ZA server doesn't always recognize when a computer is offline, and 2) sometimes the session will freeze if you log out of the remote computer's user account,..."

[See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6034945)

NS

Narsuri S.

Student

> "It is a reliable and user-friendly remote support tool that makes it easy to connect to systems and resolve issues efficiently."

[See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7140288)

CD

Craig D.

President

> "I have 4 monitors and I dislike that I am unable to move the remote session screen to the monitor of my choosing. When I have multiple remote sessions operating..."

[See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6038350)

KK

Kyle K.

Manchester England England

> "Overall, the pros well outweigh the cons. And if saving time, convenience, good support, and always having a connection to the things you need when you need them,..."

[See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7026796)

AW

Andrea W.

President

> "a bit expensive for what I need; client's screen lags and I am often needing to reconnect because client screen freezes"

[See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6695579)

VR

Verified Reviewer

Owner

> "The interface is straightforward, and the ability to start sessions quickly makes it easy to deliver responsive support."

[See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7133066)

SB

Scott B.

President

> "I didn’t really see any downside to this app other than sometimes my screen was smaller and needed closeups to see reports."

[See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6595601)

Sandesh K.

Manager IT systems and Networks

> "No need to download anything from the admin side, just using the browser, I can do all the work."

[See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7119136)

TP

Tim P.

IT Manager

> "When using Assist for a tablet or smart phone is difficult with all the approvals needed before able to connect."

[See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6419466)

JUAN OSCAR R.

President

> "The connections are secure and stable, which gives us confidence when accessing sensitive systems."

[See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7097387)

TH

Terry H.

Senior Network Administrator Specialist

> "I have had a few problems with the remote print portion of the program."

[See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7001841)

[View Reviews](https://www.capterra.com/p/112011/Zoho-Assist/reviews/)

## User interface

[BeyondTrust Remote Support](https://www.capterra.com/p/86962/Bomgar/)

4.59 (2,010)

[Zoho Assist](https://www.capterra.com/p/112011/Zoho-Assist/)

4.73 (1,402)

### Features

Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

\--% Fit

vs

\--% Fit

Access Controls/Permissions

207

Important

Activity Dashboard

150

Important

Activity Tracking

120

Important

BeyondTrust Remote Support

27/46

-   Access Controls/Permissions
-   Activity Dashboard
-   Activity Tracking
-   AI Copilot
-   Annotations
-   API
-   Audit Trail
-   Chat/Messaging
-   Collaboration Tools
-   Compliance Management
-   CRM
-   Customizable Branding
-   Customizable Reports
-   Diagnostic Tools
-   File Sharing
-   File Transfer
-   Generative AI
-   Multi-Channel Communication
-   Multiple User Accounts
-   Real-Time Chat
-   Real-Time Monitoring
-   Real-Time Notifications
-   Real-Time Updates
-   Remote Access/Control
-   Remote Monitoring & Management
-   Remote Update/Installation
-   Reporting/Analytics
-   Screen Sharing
-   Self Service Portal
-   Server Monitoring
-   Session Recording
-   Session Transfer
-   Single Sign On
-   SSL Security
-   Summary Reports
-   Support Ticket Management
-   Surveys & Feedback
-   Third-Party Integrations
-   Troubleshooting
-   Two-Factor Authentication
-   Two-Way Audio & Video
-   Unattended Access
-   User Management
-   Video Conferencing
-   Video Support
-   Workflow Management

[See all features](https://www.capterra.com/p/86962/Bomgar/#features)

Zoho Assist

Top features

33/46

-   Access Controls/Permissions
-   Activity Dashboard
-   Activity Tracking
-   AI Copilot
-   Annotations
-   API
-   Audit Trail
-   Chat/Messaging
-   Collaboration Tools
-   Compliance Management
-   CRM
-   Customizable Branding
-   Customizable Reports
-   Diagnostic Tools
-   File Sharing
-   File Transfer
-   Generative AI
-   Multi-Channel Communication
-   Multiple User Accounts
-   Real-Time Chat
-   Real-Time Monitoring
-   Real-Time Notifications
-   Real-Time Updates
-   Remote Access/Control
-   Remote Monitoring & Management
-   Remote Update/Installation
-   Reporting/Analytics
-   Screen Sharing
-   Self Service Portal
-   Server Monitoring
-   Session Recording
-   Session Transfer
-   Single Sign On
-   SSL Security
-   Summary Reports
-   Support Ticket Management
-   Surveys & Feedback
-   Third-Party Integrations
-   Troubleshooting
-   Two-Factor Authentication
-   Two-Way Audio & Video
-   Unattended Access
-   User Management
-   Video Conferencing
-   Video Support
-   Workflow Management

[See all features](https://www.capterra.com/p/112011/Zoho-Assist/#features)

### Recognition

BeyondTrust Remote Support is recognized as a top-rated tool in 2 Capterra Shortlist reports

Zoho Assist is recognized as a top-rated tool in 4 Capterra Shortlist reports

Best Value Remote SupportSoftware (2026) 

### Deployment & support

BeyondTrust Remote Support

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Zoho Assist

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

### Company Details

BeyondTrust Remote Support

-   By BeyondTrust
-   Located in United States
-   Founded in 1985

Zoho Assist

-   By Zoho
-   Located in United States
-   Founded in 1996

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4.5

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[Zoho Assist](https://www.capterra.com/p/112011/Zoho-Assist/)[4.73 (1,402)](https://www.capterra.com/p/112011/Zoho-Assist/reviews/)

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₹480/month

Price

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4.6

Features

4.6

4.7

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[BeyondTrust Remote Support](https://www.capterra.com/p/86962/Bomgar/)[4.59 (2,010)](https://www.capterra.com/p/86962/Bomgar/reviews/)

vs

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$1995/month

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4.6

4.5

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/86962-135003/Bomgar-vs-Slack)

[Zoho Assist](https://www.capterra.com/p/112011/Zoho-Assist/)[4.73 (1,402)](https://www.capterra.com/p/112011/Zoho-Assist/reviews/)

vs

[AnyDesk](https://www.capterra.com/p/149595/AnyDesk/)[4.61 (1,786)](https://www.capterra.com/p/149595/AnyDesk/reviews/)

₹480/month

Price

€22.9/month

4.6

Features

4.5

4.7

Ease of Use

4.7

[View full comparison](https://www.capterra.com/compare/112011-149595/Zoho-Assist-vs-AnyDesk)

[BeyondTrust Remote Support](https://www.capterra.com/p/86962/Bomgar/)[4.59 (2,010)](https://www.capterra.com/p/86962/Bomgar/reviews/)

vs

[Supremo Remote Desktop](https://www.capterra.com/p/177094/Supremo-Remote-Desktop/) [4.67 (447)](https://www.capterra.com/p/177094/Supremo-Remote-Desktop/reviews/)

$1995/month

Price

$199/year

4.5

Features

4.5

4.5

Ease of Use

4.8

[View full comparison](https://www.capterra.com/compare/86962-177094/Bomgar-vs-Supremo-Remote-Desktop)

[Zoho Assist](https://www.capterra.com/p/112011/Zoho-Assist/)[4.73 (1,402)](https://www.capterra.com/p/112011/Zoho-Assist/reviews/)

vs

[Supremo Remote Desktop](https://www.capterra.com/p/177094/Supremo-Remote-Desktop/) [4.67 (447)](https://www.capterra.com/p/177094/Supremo-Remote-Desktop/reviews/)

₹480/month

Price

$199/year

4.6

Features

4.5

4.7

Ease of Use

4.8

[View full comparison](https://www.capterra.com/compare/112011-177094/Zoho-Assist-vs-Supremo-Remote-Desktop)

[BeyondTrust Remote Support](https://www.capterra.com/p/86962/Bomgar/)[4.59 (2,010)](https://www.capterra.com/p/86962/Bomgar/reviews/)

vs

[Iperius Remote](https://www.capterra.com/p/219280/Iperius-Remote/)[4.25 (227)](https://www.capterra.com/p/219280/Iperius-Remote/reviews/)

$1995/month

Price

€8.39/month

4.5

Features

4.2

4.5

Ease of Use

4.4

[View full comparison](https://www.capterra.com/compare/86962-219280/Bomgar-vs-Iperius-Remote)

[Zoho Assist](https://www.capterra.com/p/112011/Zoho-Assist/)[4.73 (1,402)](https://www.capterra.com/p/112011/Zoho-Assist/reviews/)

vs

[Iperius Remote](https://www.capterra.com/p/219280/Iperius-Remote/)[4.25 (227)](https://www.capterra.com/p/219280/Iperius-Remote/reviews/)

₹480/month

Price

€8.39/month

4.6

Features

4.2

4.7

Ease of Use

4.4

[View full comparison](https://www.capterra.com/compare/112011-219280/Zoho-Assist-vs-Iperius-Remote)

[BeyondTrust Remote Support](https://www.capterra.com/p/86962/Bomgar/)[4.59 (2,010)](https://www.capterra.com/p/86962/Bomgar/reviews/)

vs

[ISL Light](https://www.capterra.com/p/146892/ISL-Light/)[4.74 (779)](https://www.capterra.com/p/146892/ISL-Light/reviews/)

$1995/month

Price

$34.9/month

4.5

Features

4.6

4.5

Ease of Use

4.7

[View full comparison](https://www.capterra.com/compare/86962-146892/Bomgar-vs-ISL-Light)

[Zoho Assist](https://www.capterra.com/p/112011/Zoho-Assist/)[4.73 (1,402)](https://www.capterra.com/p/112011/Zoho-Assist/reviews/)

vs

[ISL Light](https://www.capterra.com/p/146892/ISL-Light/)[4.74 (779)](https://www.capterra.com/p/146892/ISL-Light/reviews/)

₹480/month

Price

$34.9/month

4.6

Features

4.6

4.7

Ease of Use

4.7

[View full comparison](https://www.capterra.com/compare/112011-146892/Zoho-Assist-vs-ISL-Light)