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BeyondTrust Remote Support offers the capabilities that enterprise level IT and customer support organizations need. We serve all industries.
Remote support. System administration. Helpdesk. Classroom management.
My experience with this software had been wonderful. The flexibility of the app, easy access,and the entire developer options makes it convenient for me to use and I admire not a lot.
Odd behavior with inherited permissions. Also, the drag and drop function does not work as intended.
It has been wonderful to have this tool in my back pocket when I need to help a customer with an issue they are having on their own computer.
I have not had to deal with the software vendor directly but their software is just terrible.
It is super user friendly and easy to adapt to it. It has amazing features that allows a one stop shop which is amazing.
It was a bit of a pickle to get set up and if there's a connection problem at either end it's pretty useless.
Its a great tool for remote support. Its canned scripts are super awesome.it also has an integrated presentation feature which is very good to train the customers.
It can be difficult to initiate and once initiated it can be difficult to get it to stay connected to my customers screen.
It is really easy to help them in this way. My tasks are so much easier, programs can be installed from one master computer, files can be interchanged, really it is a fantastic help for me.
I was unable to retrieve a file but this was due to my lack of knowledge as to how to do it. I contacted customer service and within 24 hours I had the reply.
Its perfect for the office environment and can be used in schools and education. I have tested a lot of remote apps over the years and i am well happy with lite manager.
Stop working if you try to rename filename of exe file. Interface and remote management are sometimes a bit slow.
It's very great software and it's Free for personal use, it's fast and easy. The app can be downloaded on any iOS or Android device.
Thus, by starting a local NOIP server, you restrict access from the outside. There is multiplatform here, which, of course, is not ideal for Linux, but it has enough functionality to work.
Excellent remote support, easy setup and use, the ability to inventory.
This tool offers a simple and clear-cut UI, aimed at providing ease-of-use for the novices, but it is still quite difficult and takes a lot of time to set it up and get used to it for the first time.
Cindy: Hi, my name is Cindy. I am a practice manager. I give a rating of five for this product. Click below for more reviews like this. We tried a few other different softwares for our remote support. However, they didn't meet the expectation. They were slow in response, and I felt like I was wasting more time than gaining in order to get the correct answers that I needed. I chose Remote Support just for the simple fact it's easy to launch, easy to use. The quality is perfect for me, and it's very affordable. It was so easy to import the remote software into my network. I mean, it seems like you want to make something new a little bit more difficult than it is. I just thought it was super easy. It was fast and we were up and running in no time. The best recommendation I can give you prior to onboarding Remote Support is make sure you have the hardware that's necessary for the speed and accuracy of number one, getting the software loaded and number two, the speed in which you get your answers to and from.
Prioritize real-user-identified key features according to your needs to find your best fit.
BeyondTrust Remote Support
Top FeaturesLiteManager
BeyondTrust Remote Support
LiteManager
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