# BeyondTrust Remote Support vs ISL Light: Features and Cost Comparison 2026 | Capterra > BeyondTrust Remote Support vs ISL Light: Which remote support tool is right for you? Dive into our detailed comparison of their features, costs, and user experience to make your decision. Source: https://www.capterra.com/compare/86962-146892/Bomgar-vs-ISL-Light --- # BeyondTrust Remote Support vs ISL Light Features and Cost Comparison Last updated May 14th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: ISL LightBeyondTrust Remote Support2/4 selected [BeyondTrust Remote Support](https://www.capterra.com/p/86962/Bomgar/)[4.6 (2010)](https://www.capterra.com/p/86962/Bomgar/reviews/) [ISL Light](https://www.capterra.com/p/146892/ISL-Light/)[4.7 (779)](https://www.capterra.com/p/146892/ISL-Light/reviews/) [## BeyondTrust Remote Support](https://www.capterra.com/p/86962/Bomgar/)[4.6 (2010)](https://www.capterra.com/p/86962/Bomgar/reviews/) [## ISL Light](https://www.capterra.com/p/146892/ISL-Light/)[4.7 (779)](https://www.capterra.com/p/146892/ISL-Light/reviews/) Starting Price $1995.00/month Starting Price $1995.00/month Value-for-Money 4.4 Functionality 4.5 Ease of Use 4.5 Customer Service 4.5 Starting Price $34.90/month Starting Price $34.90/month Value-for-Money 4.5 Functionality 4.6 Ease of Use 4.7 Customer Service 4.7 Reviews Sentiment Based on [2,010 reviews](https://www.capterra.com/p/86962/Bomgar/reviews/) Positive 1,875 Neutral 116 Negative 19 Positive 1,875 Neutral 116 Negative 19 Reviews Sentiment Based on [779 reviews](https://www.capterra.com/p/146892/ISL-Light/reviews/) Positive 768 Neutral 10 Negative 1 Positive 768 Neutral 10 Negative 1 Best for (according to reviews) - **Business size**: Small businesses account for 906 reviews (44%), reflecting high usage rates, followed by enterprise (30%) and midsize businesses (19%). - **Industry**: Information technology and services, computer software, and hospital & health care together represent 28% of reviews, indicating diverse industry adoption. - **Use cases**: Remote support leads with 84% of reviews, help desk at 45%, and privileged access management at 17%, highlighting strong focus on IT support and access control. Best for (according to reviews) - **Business size**: Small businesses account for 647 reviews (86%), suggesting strong market traction in this segment. - **Industry**: Main users are in IT services (32%), computer software (12%), and computer & network security (7%), reflecting broad adoption in technology-focused sectors. - **Use cases**: Remote support (79%), help desk (40%), and IT management (25%) are the primary scenarios, highlighting a focus on technical assistance and IT operations. ## Send this comparison chart to my inbox ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. ## Reviewer verdict BeyondTrust Remote Support Reviewers find BeyondTrust Remote Support best suited for organizations needing comprehensive and secure remote access, screen sharing, and file transfer features, especially when granular access permissions and cross-platform compatibility are priorities. Users value its integrated real-time chat, session recording, and administrative controls, saying these features support efficient troubleshooting and collaboration. However, they note the higher price point makes it more appealing for larger teams or enterprises rather than small businesses. ISL Light ISL Light users consider it ideal for those seeking a straightforward, cost-effective remote support solution with reliable device management and responsive customer service. Reviewers highlight its ease of use, competitive pricing, and effective screen sharing and file transfer for remote training and support, mentioning that its flexible subscription options make it accessible for a range of business sizes. They do note, however, that users may encounter occasional connection or display quality issues, particularly in low-bandwidth environments. ## Features comparison Choosing a remote support solution like BeyondTrust Remote Support or ISL Light involves more than just comparing prices. Evaluating the features and capabilities of each option is key to finding the right fit. Selecting a solution that integrates well with your needs can improve efficiency and prevent spending on features you don't require. Here's how these two options measure up in key areas. \[[1](#source-item-1)\] Key features rated by users Features selected based on 23,424 reviews from Remote Support users. about the Fit Score methodology. Fit Score methodology To calculate the Fit Score, our proprietary methodology factors in the following: - The importance level for each feature. By default, this is determined by user reviews. They can rate a feature Critical, High, Low, or Not Used. - Feedback from real users on how the product performs for each key feature, derived from verified user reviews and ratings. Please note: - To calculate the Fit Score, the number of reviews for those features and the actual rating carry the same weight. You might see that, in some cases, even though the ratings are the same, we still determine a winner because it had more reviews. - If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. BeyondTrust Remote Support 82%Fit Feature ratings Remote Access/Control 4.7 Screen Sharing 4.7 File Sharing 4.4 Real-Time Chat 4.6 ISL Light 81%Fit Feature ratings Remote Access/Control 4.8 Screen Sharing 4.6 File Sharing 4.5 Real-Time Chat 4.2 Remote Access/Control 4.7 (291) 4.8 (317) Users of BeyondTrust Remote Support appreciate its comprehensive remote access/control capabilities, noting its integration with other functionalities like screen sharing and file transfer. They value the ability to manage devices from anywhere, the ease of setup, and the security features such as multi-factor authentication. Reviewers also highlight the tool's user-friendly interface and the ability to perform administrative tasks without granting admin rights to the user. Meanwhile, ISL Light users find the remote access/control feature critical for supporting users across various locations. They appreciate its simplicity, ease of use, and the ability to manage client devices efficiently. However, some reviewers mention that the feature set could be improved. Overall, users find BeyondTrust Remote Support highly functional and secure, while they value ISL Light for its simplicity and ease of use. Screen Sharing 4.7 (198) 4.6 (198) Reviewers of BeyondTrust Remote Support find the screen sharing feature essential for troubleshooting and collaboration. They appreciate the real-time visibility, high security, and the ability to perform administrative actions without user intervention. Users also note the feature's effectiveness in virtual training and presentations. On the other hand, ISL Light users value the screen sharing feature for its responsiveness and ease of use. They find it particularly useful for remote training and assisting end users with their problems. Some reviewers mention that the quality can vary, but overall, they say it is reliable. In summary, users appreciate BeyondTrust Remote Support for its secure and feature-rich screen sharing, while they find ISL Light's screen sharing easy to use and effective for training and support. File Sharing 4.4 (143) 4.5 (154) Users of BeyondTrust Remote Support appreciate the file sharing feature for its ease of use and efficiency. They highlight the ability to transfer files quickly and securely, which they say enhances collaboration and productivity. Reviewers also mention the drag-and-drop functionality and the ability to share files during support sessions. ISL Light users find the file sharing feature valuable for transferring large files and installing software on remote machines. They appreciate the drag-and-drop ease and the reliability of the feature. Some users mention that they do not use it frequently but acknowledge its importance. Overall, users find BeyondTrust Remote Support's file sharing feature efficient and secure, while they value ISL Light for its ease of use and reliability. Real-Time Chat 4.6 (218) 4.2 (119) Reviewers of BeyondTrust Remote Support find the real-time chat feature highly useful for facilitating communication during remote support sessions. They appreciate the ability to chat with multiple users simultaneously and the prompt notifications for responses. Users also highlight the feature's role in improving customer support and teamwork. Meanwhile, ISL Light users find the real-time chat feature useful for sending quick messages during remote sessions. However, many reviewers mention that they prefer phone calls for communication and do not use the chat feature frequently. In general, users value BeyondTrust Remote Support for its effective and integrated real-time chat, while they find ISL Light's chat feature useful but less critical for their needs. ## Pricing comparison ### Starting prices BeyondTrust Remote Support $1995.00 (Per Month) Free Trial Free Version ISL Light $34.90 Other (Per Month) Free Trial Free Version [View pricing plans](https://www.capterra.com/p/146892/ISL-Light/pricing/) ### Value-for-money analysis 4.4 (2010) 4.5 (779) A comparison of how reviewers evaluate the value for money provided by both BeyondTrust Remote Support and ISL Light indicates that BeyondTrust Remote Support reviewers find it offers robust features and high-quality support, while ISL Light reviewers appreciate its competitive pricing and flexibility. Reviewers find that BeyondTrust Remote Support offers good value for money, particularly for large organizations that can afford its higher cost. They appreciate its extensive features and the efficiency it brings to remote support tasks. However, many users mention that the high price can be a barrier for small businesses and non-profits, and they often wish for more affordable pricing options. When it comes to ISL Light, reviewers highlight its competitive pricing and the flexibility of its subscription models. They appreciate the good value for money it provides, noting that it includes essential features at a lower cost compared to competitors. Some users mention that while the price is generally reasonable, it can still be a bit high for very small businesses or when multiple users are needed. ## How does the user experience compare on BeyondTrust Remote Support vs ISL Light? ### Overall rating 4.6 (2010) 4.7 (779) ### User interface BeyondTrust Remote Support ISL Light ### Customer service and support BeyondTrust Remote Support Email/Help Desk FAQs/Forum Knowledge Base Phone Support 24/7 (Live rep) Chat ISL Light Email/Help Desk FAQs/Forum Knowledge Base Phone Support 24/7 (Live rep) Chat ## What users say about the pros and cons of BeyondTrust Remote Support vs ISL Light BeyondTrust Remote Support and ISL Light are two software tools that have been evaluated and reviewed on Capterra by verified reviewers. Read genuine feedback from users to see how BeyondTrust Remote Support compares to ISL Light and decide which one is the best fit for your needs. Users appreciate BeyondTrust Remote Support for its robust remote support capabilities, noting its reliable and secure connections, session recording, and cross-platform compatibility. They also value its integrated access permissions, which allow for granular control and ease of use across various operating systems. Additionally, reviewers highlight the screen sharing feature, which enables efficient troubleshooting and collaboration. Meanwhile, ISL Light users praise its remote support functionality, citing its ease of connection and management of devices, including mobile support. They also commend its responsive customer support and find the pricing to be cost-effective and competitive. As for the cons, BeyondTrust Remote Support users mention issues with resolution, citing slow customer service and occasional glitches. They also find the pricing to be high, especially for smaller teams, and report connectivity problems. When it comes to ISL Light, users note challenges with connection management, particularly with slow or low bandwidth. They also experience difficulties with client interaction and find the screen display quality to be inconsistent. \[[2](#source-item-2)\] Pros BeyondTrust Remote Support DN David N IT Operations ManagerComputer Software, 201 - 500 employeesUsed the software for: More than 2 years. “Remote sessions provide alot of information and helpful features such as file transfers, show current running processes, gives you hardware resource utlization, and directly access shell/terminal sessions in the background.“ April 24, 2026 DN David N IT Operations ManagerComputer Software, 201 - 500 employeesUsed the software for: More than 2 years. “The ability to configure and enforce unattended access for all devices is great so the end user doesn't have to do anything.“ April 24, 2026 ISL Light BV Bart V ownerInformation Technology and Services, 2 - 10 employeesUsed the software for: More than 2 years. “It has an API so we can nicely integrate it in our website so we can create easy ready to go sessions for clients without needing to pass ID's and passwords etc.“ October 11, 2024 AA Aaron A ITComputer Networking, 51 - 200 employeesUsed the software for: More than 2 years. “The experience is very good, both for the user and the administrator, ease of connection, connection to multiple operating systems, it also has many utilities for remote management, whiteboard, copy, multiple screens, black screen, restart and reconnect.“ October 16, 2024 Cons BeyondTrust Remote Support DN David N IT Operations ManagerComputer Software, 201 - 500 employeesUsed the software for: More than 2 years. “UI could be updated for sure as it just overall looks old.“ April 24, 2026 Priyanka S Head of Growth MarketingComputer Software, 11 - 50 employeesUsed the software for: Less than 6 months. “Its bit pricey, especially for smaller teams.“ January 6, 2025 ISL Light PS Primož S Head of Customer SupportInformation Technology and Services, 11 - 50 employeesUsed the software for: More than 2 years. “While the solution meets our needs, it becomes less economical due to the requirement for multiple concurrent sessions during peak periods, which are not frequent.“ September 16, 2025 DR Danijel R System tehnicianInformation Technology and Services, 201 - 500 employeesUsed the software for: More than 2 years. “I don't like how the administration tools are implemented, especially when you accidentally open UAC window you have to call user back as you can't press any buttons.“ September 16, 2025 * * * Sources 1. Our research team identified features from vendor websites based on their analysis of what users find valuable or expect from remote support software. This list is not exhaustive. For additional features, refer to the vendor’s website. 2. Review excerpts are passages extracted from longer reviews written by verified reviewers. We obtain these excerpts by applying an algorithm that considers factors including, but not limited to, length, topic coverage, and thematic relevance. Excerpts are evaluated for positive or negative sentiment and receive a sentiment score. They represent user opinion and do not represent the views of, nor constitute, an endorsement by Capterra or its affiliates. Excerpts are not edited for clarity or grammar. * * * Popular comparisons - [BeyondTrust Remote Support vs TeamViewer ONE](https://www.capterra.com/compare/86962-194565/Bomgar-vs-TeamViewer) - [BeyondTrust Remote Support vs Zoho Assist](https://www.capterra.com/compare/86962-112011/Bomgar-vs-Zoho-Assist) - [BeyondTrust Remote Support vs AnyDesk](https://www.capterra.com/compare/86962-149595/Bomgar-vs-AnyDesk) - [BeyondTrust Remote Support vs Slack](https://www.capterra.com/compare/86962-135003/Bomgar-vs-Slack) - [BeyondTrust Remote Support vs Supremo Remote Desktop](https://www.capterra.com/compare/86962-177094/Bomgar-vs-Supremo-Remote-Desktop) - [ISL Light vs TeamViewer ONE](https://www.capterra.com/compare/146892-194565/ISL-Light-vs-TeamViewer) - [ISL Light vs Zoho Assist](https://www.capterra.com/compare/112011-146892/Zoho-Assist-vs-ISL-Light) - [ISL Light vs AnyDesk](https://www.capterra.com/compare/146892-149595/ISL-Light-vs-AnyDesk) - [ISL Light vs Slack](https://www.capterra.com/compare/135003-146892/Slack-vs-ISL-Light) - [ISL Light vs Supremo Remote Desktop](https://www.capterra.com/compare/146892-177094/ISL-Light-vs-Supremo-Remote-Desktop)