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BeyondTrust Remote Support vs Ivanti Connect Secure: Which is a better fit?

Updated on January 12th, 2025
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Summary
Features in Privileged Access Management
17
43
  • API
  • Audit Trail
  • Credential Management
20
Best performer
43
  • Application Access Control
  • Device Auto Discovery
  • Endpoint Management
User satisfaction
4.6
User reviews2,032
Ease of use
4.5
Functionality
4.5
Value for money
4.4
Customer support
4.5
4.5
User reviews89
Ease of use
4.4
Functionality
4.4
Value for money
4.3
Customer support
4.4
Price starts from
Monthly subscription
Free version
Free trial
--
Not provided by vendor
Free version
Free trial
Best for

BeyondTrust Remote Support offers the capabilities that enterprise level IT and customer support organizations need. We serve all industries.

Businesses of all sizes across industries like healthcare, higher education, logistics, retail, and others.

User reviews
pros & cons
1 / 4
View Reviews
1 / 4
View Reviews
Video reviews
Cindy M
Practice Manager
5.0

Cindy: Hi, my name is Cindy. I am a practice manager. I give a rating of five for this product. Click below for more reviews like this. We tried a few other different softwares for our remote support. However, they didn't meet the expectation. They were slow in response, and I felt like I was wasting more time than gaining in order to get the correct answers that I needed. I chose Remote Support just for the simple fact it's easy to launch, easy to use. The quality is perfect for me, and it's very affordable. It was so easy to import the remote software into my network. I mean, it seems like you want to make something new a little bit more difficult than it is. I just thought it was super easy. It was fast and we were up and running in no time. The best recommendation I can give you prior to onboarding Remote Support is make sure you have the hardware that's necessary for the speed and accuracy of number one, getting the software loaded and number two, the speed in which you get your answers to and from.

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video-1d808aff-df40-4f1e-eec7-08da4ff468bd
David Y
Managing Editor
4.0

David Y.: Hi, my name is David. I'm a marketing manager. I give Connect Secure four out of five stars. For more reviews like this click below. So we have proprietary software that can only be accessed while you are using Connect Secure. So if I just log into my company's user account, my user account and I try to access it, I can't. So it's essentially making sure that no unauthorized personnel can get to the software. It's software we use to edit and publish content. Not everybody has access to it because not everybody needs access to it. So that's really what it's used for. So it's for security purposes. What I like most about Connect Secure is it's simple to use. To access it I simply click on an icon on my desktop. I select the connection site and we have east and west set up. So since I'm on the west coast, I use west. Simply click that, enter my password and I'm good for eight hours. One thing I'd like to change about Connect Secure is although I am connected to it for eight hours or so procession. I would like to be able to stay connected longer, particularly on days when I have to work longer than eight hours. It's not a huge inconvenience. It's certainly by no means a huge hassle or deterrent to the product. It's just a minor inconvenience to have to log in again when you're already in a session. That's about the only negative thing I could say about Connect Secure.

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User interface
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1 Video
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1 screenshot

BeyondTrust Remote Support

17/43
  • Activity Dashboard
  • Alerts/Notifications
  • Application Access Control
  • Approval Process Control
  • Behavioral Analytics
  • Configurable Workflow
  • Data Verification
  • Device Auto Discovery
  • Endpoint Management
  • Event Logs
  • HIPAA Compliant
  • Incident Management
  • Least Privilege
  • Multi-Factor Authentication
  • Multiple User Accounts
  • Network Monitoring
  • Network Security
  • PCI Compliance
  • Policy Management
  • Real-Time Monitoring
  • Remote Access Management
  • Security Auditing
  • Single Sign On
  • Threat Intelligence
  • User Activity Monitoring
  • Workflow Management
  • Access Controls/Permissions
  • Access Management
  • Activity Tracking
  • API
  • Audit Trail
  • Authentication
  • Compliance Management
  • Credential Management
  • Password Management
  • Real-Time Notifications
  • Remote Monitoring & Management
  • Reporting/Analytics
  • Role-Based Permissions
  • Secure Data Storage
  • Third-Party Integrations
  • User Management
  • User Session Management
See All features
Hide Privileged Access Management Software Features -

Ivanti Connect Secure

Top Features
20/43
Show Privileged Access Management Software Features +
BeyondTrust Remote Support
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Ivanti Connect Secure
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
BeyondTrust Remote Support
  • By BeyondTrust
  • Located in United States
  • Founded in 1985
Ivanti Connect Secure
  • By Ivanti
  • Located in United States
  • Founded in 2002
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