# Compare BeyondTrust Remote Support vs ScreenConnect 2026 | Capterra > Unsure of what to choose? Check Capterra to compare BeyondTrust Remote Support and ScreenConnect based on pricing, features, product details, and verified reviews. Source: https://www.capterra.com/compare/86962-147830/Bomgar-vs-ScreenConnect --- # BeyondTrust Remote Support vs ScreenConnect Features and Cost Comparison Last updated March 13th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: BeyondTrust Remote SupportScreenConnect2/4 selected [BeyondTrust Remote Support](https://www.capterra.com/p/86962/Bomgar/)[4.6 (2,010)](https://www.capterra.com/p/86962/Bomgar/reviews/) [ScreenConnect](https://www.capterra.com/p/147830/ScreenConnect/)[4.7 (1,896)](https://www.capterra.com/p/147830/ScreenConnect/reviews/) [## BeyondTrust Remote Support](https://www.capterra.com/p/86962/Bomgar/)[4.6 (2,010)](https://www.capterra.com/p/86962/Bomgar/reviews/) Starting Price $1995.00/month Value-for-Money 4.4 Functionality 4.5 Ease of Use 4.5 Customer Service 4.5 Reviews Sentiment Based on [2,010 reviews](#user-reviews) Positive 1,875 Neutral 116 Negative 19 [## ScreenConnect](https://www.capterra.com/p/147830/ScreenConnect/)[4.7 (1,896)](https://www.capterra.com/p/147830/ScreenConnect/reviews/) Starting Price $30.00/month Value-for-Money 4.6 Functionality 4.5 Ease of Use 4.6 Customer Service 4.4 Reviews Sentiment Based on [1,896 reviews](#user-reviews) Positive 1,816 Neutral 62 Negative 18 ## Not a match? 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Fit Score methodology Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about. If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology 62%Fit Missing features Feature ratings Single Sign On NA Remote Access/Control 4.7 SSL Security NA Unattended Access 4.3 Multi-Channel Communication 4.2 71%Fit Missing features Feature ratings Single Sign On NA Remote Access/Control 4.7 SSL Security 4.0 Unattended Access 4.4 Multi-Channel Communication 4.5 User satisfaction User satisfaction 4.6 User reviews[2,010](https://www.capterra.com/p/86962/Bomgar/reviews/) Ease of use 4.5 Functionality 4.5 Value for money 4.4 Customer support 4.5 User satisfaction 4.7 User reviews[1,896](https://www.capterra.com/p/147830/ScreenConnect/reviews/) Ease of use 4.6 Functionality 4.5 Value for money 4.6 Customer support 4.4 Price starts from Price starts from $1995Per Month - Free version - Free trial Price starts from $30Flat Rate, Per Month - Free version - Free trial Best for Best for BeyondTrust Remote Support offers the capabilities that enterprise level IT and customer support organizations need. We serve all industries. Best for ScreenConnect is used by IT professionals, education institutions, government agencies, financial services, retail businesses, restaurants, and internal IT departments. ## User reviews Pros & cons DN David N. IT Operations Manager > "Remote sessions provide alot of information and helpful features such as file transfers, show current running processes, gives you hardware resource utlization, and..." [See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___7137822) DN David N. IT Operations Manager > "UI could be updated for sure as it just overall looks old." [See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___7137822) DN David N. IT Operations Manager > "The ability to configure and enforce unattended access for all devices is great so the end user doesn't have to do anything." [See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___7137822) Priyanka S. Head of Growth Marketing > "Its bit pricey, especially for smaller teams." [See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___6646755) SnQ Sebastián Q. Cybersecurity Manager SR > "What I like most about BeyondTrust is the ability to control remote connections and have continuos monitoring of who is using the tool and their behavior when the..." [See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___6691564) DS David S. Informatics Technical Service Specialist > "A couple of times my account has been blocked, probably by several wrong password attempts, and Bomgar remsupport web portal didn’t have the password recovery/reset..." [See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___4728901) DN David N. IT Operations Manager > "I like how for agents there is both a desktop app as well as a web app for remote sessions." [See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___7137822) Aditya S. Student > "One of the main concerns that some users may have is the security of their personal information and data when allowing a remote technician to access their computer or..." [See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___4599579) Priyanka S. Head of Growth Marketing > "Its reliable and secure, with great features like session recording and cross-platform compatibility. While it can be a bit pricey and complicated to set up, it’s..." [See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___6646755) VR Verified Reviewer Search Engine Evaluator > "Remote support software relies on internet connectivity, so if there are connectivity issues, it may not be possible to provide support to the remote device." [See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___4601783) NW Nathan W. Engineer > "This allows our IT department to be decentralized, and our engineers to be decentralized as well." [See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___6333625) AP Adam P. IT Technician > "I have noticed that platform requires a reliable internet connection to function properly. If a user's internet connection is slow or unstable, this could impact the..." [See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___4727774) SD Shivang D. VP Global Payer Relations > "Most of all, my analytics team is able to get real time info on session logs and ticket tracking, in order to track how often my team accesses support features." [See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___4826695) PV Prasun V. Manager > "Moreover, clients with slow or temperamental web associations might encounter troubles utilizing remote help administrations, as the association may not be..." [See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___4719980) JB James B. executive director > "i use BeyondTrust remote support to offer technical assistance to field team, I like the ability to send instant messages, The application has friendly user interface..." [See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___4999163) HS Harsha S. Developer > "Some complex or feature-heavy could be overwhelming for users who are looking for a more streamlined solution, which could limit their effectiveness for certain users..." [See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___4614896) Shristi R. Marketing Manager > "With its high level capacities and responsive client care, BeyondTrust Remote Help guarantees a smooth and fulfilling remote help insight for all clients." [See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___4902834) VR Verified Reviewer Service desk > "It shows screen very blury to Admin that make it difficult to read small text in others system" [See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___4590530) SnQ Sebastián Q. Cybersecurity Manager SR > "It is a great tool and is easy to use and to teach the end user how to connect and how to create a temporary connection to the third party and how to check the logs..." [See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___6691564) VR Verified Reviewer Sr. Engineer- Design & Development > "Main backlog is that it don't have audio conferencing during remote session." [See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___3532008) AG Adam G. deputy executive director > "i use BeyondTrust remote support to handle clients concerns, i like its friendly interface, Email automation makes it the best application to use" [See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___4985246) Aditya S. Student > "While remote support can be a convenient way to receive technical assistance, there are some potential downsides to using this type of service." [See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___4599579) DN David N. IT Operations Manager > "Overall it's a great remote support tool." [See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___7137822) CJ Changdae J. IT support > "App deployment can be tricky with the installer deleting after installation." [See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___4572630) Amit B. Systems Developer II > "The flexibility to be able to use this remote assistance solution from anywhere , from any OS helps a lot on daily basis." [See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___4842972) VR Verified Reviewer Online Marketer > "Their customer support service is not great. Since English is not their first language and they were hired just to answer a phone, they are of very little help. " [See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___4386422) JJ Jonathan J. Network Administrator > "We started out with just a few licenses and during COVID added more since more users were at home but afterwards we realized how great it was and kept our licenses..." [See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___6299379) DC Daisy C. CONTROLLER/OFFICE MANAGER > "sometimes session may lag or conflict with anti-virus software." [See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___4303803) PJ Payal J. ASE > "The best part of using BeyondTrust is that it can be used on any OS as it has Cross-platform access." [See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___4877864) VR Verified Reviewer Sr. Engineer- Design & Development > "It's user interface is not friendly as training session is required to understand this tool before use of same." [See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___3532008) VR Verified Reviewer Web developer > "We use this software to support our team from anywhere means if our team member is not available at the office then it is the best tool to connect with them, another..." [See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___4685181) VR Verified Reviewer Software Engineer > "Sometime it lags due to fluctuation in internet." [See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___4276302) VR Verified Reviewer Software developer > "I can support my collaborators as if I were right by their side thanks to its functions including screen sharing and remote control, file sharing, and mobile device..." [See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___4443834) AG Amardeep G. Call Centre > "It can crash at times or can malfunction." [See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___4298825) Varun K. Cloud Operation Engineer > "In Remote support the most likely thing is that you can get remote support of the user who is facing the issue & not able to solve their issue simply you can get user..." [See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___3742988) OL Oshadhi L. Software Engineer > "Main interface is little bit complex for the first time users." [See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___4769646) AP Adam P. IT Technician > "One important aspect I appreciate is the platform's security measures which protect my remote sessions which includes encryption, two-factor authentication, and..." [See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___4727774) PV Prasun V. Manager > "I don't have individual inclinations or feelings, and I don't utilize remote help." [See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___4719980) JF Javier F. COO > "When most of your work consists of being with computers, connecting with other people or having access to different things, it is very important to have a program that..." [See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___4735365) VR Verified Reviewer Software Engineering > "Remote access is sometimes getting lack ." [See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___4606383) SR Sakshi R. Infrastructure Engineer > "Being a infrastructure engineer I am using remote support tool to provide support and help to developers and internal members of organisation.several times we need to..." [See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___4115440) FB Francesca B. Head of HR > "There is not real integration with BambooHR" [See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___4381741) Rowena Joy R. IT Support Specialist > "What I like most about Remote Support is it allows me to view, control and even perform troubleshooting on the user's machine." [See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___4733249) LD Lauren D. Researcher > "but it is suuuuuuuper slow and disconnects" [See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___3817425) HS Harsha S. Developer > "he benefits of quick and easy access to remote systems, powerful collaboration and communication features, and advanced diagnostic and reporting tools make it well..." [See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___4614896) JB Jeremy B. Sr. Analyst > "Only IT sees value in this. If you are trying to use this for any other department, the value just isn't there so this is a hard sell to really push out and..." [See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___3394267) Samuel P. Business Administrator > "Being able to have this software makes work much easier because you can do remote support from anywhere in the world, solving and repairing problems quickly, saving..." [See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___4706042) SM Stephanie M. student > "What I do not like about this app is that it is not user-friendly it is often difficult for the same family member to try to access the app to use because it's not..." [See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___3507272) VR Verified Reviewer IT Systems Administrator > "I enjoyed the integrated permission features with our domain such as the intuitive ability yo elevate to administrator access during remote sessions." [See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___4349175) VR Verified Reviewer Communications Director > "getting buy-in from the boots on the ground is never easy." [See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___4415104) HM Hannah M. Business Analyst > "I like the ease of sharing my screen with someone from IT so I don't have to try to figure out how to solve the issue." [See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___4813783) MP Matthew P. Network Coordinator > "Sometimes hard to get access to admin level privilege's or access the local admin account on a users computer." [See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___2981435) HS Harsha S. Developer > "Remote support software is designed to make it easier for businesses and IT teams to provide assistance and troubleshoot issues for remote users." [See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___4614896) ER Edgar R. Endpoint Technician > "Although a specific issue in my company, there seem to be some issues that arise with every new mac operating system." [See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___3503734) DS David S. Informatics Technical Service Specialist > "I like that my division and team can save and classify all the servers so that you can search them and access remotely so quickly." [See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___4728901) Thomas F. It administrator > "Sometimes the software can be buggy and if it's not continually up to date you will run into issues that's what I've learned" [See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___3440609) Shristi R. Marketing Manager > "Its easy to use interface, consistent network, and hearty security highlights give a dependable and proficient remote help arrangement." [See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___4902834) Matt G. IT Systems Supervisor > "I really struggle to find anything I don't like about this tool. If anything, perhaps a more modern looking interface would be desirable, but it's not like it's..." [See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___3186400) SR Sakshi R. Infrastructure Engineer > "Also beyond trust remote support allows me to deploy new version or patches on servers without manually login on server which I like the most." [See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___4115440) CM Craig M. Corporate infrastructure engineer > "The connection can be slow if the end user doesn’t have a good network." [See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___3108990) AA Abigail A. Nurse > "Remote support is fast and could ease your computer problems by remotely securing another person to check your computer and really will know the TECH problems will be..." [See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___4300553) CR Carol R. Owner > "There are times when I accept, the Remote Support can not get connected properly. " [See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___2912064) CJA Colin-James A. Apprentice > "Overall it is a great service and i would highly recommend it to anyone looking for easy ways to use remote support" [See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___6342719) GM Gina M. Technology Instructor > "Sometimes a bit of a lag on screen when working on the clients computer" [See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___3350964) SR Sakshi R. Infrastructure Engineer > "The best thing is remote support allows users to connect to client's system using link or session key, so it's easy to connect on another's system." [See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___4115440) MO Mark O. Senior Systems Administrator > "What I least least about Bomgar are the lack of certain features that other similar products offer such as the ability to run remote installations and scripts or view..." [See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___2681641) OS Oguzhan S. IT Specialist > "BeyondTrust Remote Support has greatly enhanced our remote support operations." [See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___4905359) KJ Kevin J. Programmer > "Sometimes the connectivity is poor with multi-monitors." [See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___2876194) VR Verified Reviewer Advisor > "Great in proving granular support both for Windows and Linux based platformsEasy to use and access features provided to users to preform quick fixes ( bulk of issues)..." [See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___4115350) VH Victoria H. Manager > "I did not like how difficult it could be to get both ends of the system to work and it often had to happen multiple times" [See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___3160243) NW Nathan W. Engineer > "It works well and seems to have good performance." [See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___6333625) MT Meghan T. Instructional Systems Designer > "Remote user can’t always see the window that pops up when the run a program." [See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___3197691) Priyanka S. Head of Growth Marketing > "Its easy to use and super secure." [See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___6646755) JD Jennie D. Software Installer > "I do not like that the session will go grey and you have to start the session all over again." [See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___3478253) VR Verified Reviewer Senior Engineer - Information Security > "A really good tool which requires proper implementation to meet the organisations requirements. If it is deployed properly, the tool can operate perfectly with minimal..." [See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___4775287) KK Kevin K. Lawyer > "Occasionally there have been connection issues, but you probably will experience that with most remote support software." [See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___3197975) PV Prasun V. Manager > "Also, remote help administrations can frequently be gotten to from anyplace with a web association, giving more prominent adaptability and comfort to clients." [See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___4719980) ZS ÖZen S. Contracts Manager > "There may be little lags at the beginning of remote sessions but then you cannot understand the difference." [See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___2933719) MS Monalisha S. Analyst > "It makes troubleshooting remote desktops easy and very smooth controls." [See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___4873504) SD Steve D. Controller > "I dislike having to download a new file each time, but there may be a different way to avoid that." [See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___2898562) [View Reviews](https://www.capterra.com/p/86962/Bomgar/reviews/) NO Nelson O. IT Systems Admin > "ScreenConnect has served as a reliable remote support toolespecially for IT teams handling dozens of devices." [See full review](https://www.capterra.com/p/147830/ScreenConnect/#Capterra___7113582) TW Todd W. IT Manager > "It's almost impossible to talk a user over the phone who knows absolutely nothing about computers other than where the power button is, how..." [See full review](https://www.capterra.com/p/147830/ScreenConnect/#Capterra___7036516) NT Nathan T. IT Technician > "The ability to view all screens, deploy scripts, and transfer files is always a bonus." [See full review](https://www.capterra.com/p/147830/ScreenConnect/#Capterra___7015050) AF Allen F. Director of Information Technology Solutions > "It sometimes felt that it had too many guardrails and left me wanting to be able to do more. When compared to other products, it felt..." [See full review](https://www.capterra.com/p/147830/ScreenConnect/#Capterra___7010880) LK Lorenzo K. Security Project Engineer > "Privileged Access Management is not only easy to setup, but offers deep configuration options to allow automatic execution of elevated..." [See full review](https://www.capterra.com/p/147830/ScreenConnect/#Capterra___6857979) TW Todd W. IT Manager > "Over the past few months also, nothing but connectivity issues with the SC website (NOT to be confused with connecting to remote machines). " [See full review](https://www.capterra.com/p/147830/ScreenConnect/#Capterra___7036516) NO Nelson O. IT Systems Admin > "The appearance is neat and user-friendly, and it is not complicated to arrange unattended access." [See full review](https://www.capterra.com/p/147830/ScreenConnect/#Capterra___7113582) MI Matt I. VP of IT > "The agents are not signed so if you use ThreatLocker or something similar, it is going to be hard upgrading." [See full review](https://www.capterra.com/p/147830/ScreenConnect/#Capterra___6844412) NO Nelson O. IT Systems Admin > "Some menus still feel confusing, but the software runs fast and works well in practice." [See full review](https://www.capterra.com/p/147830/ScreenConnect/#Capterra___7113582) UZ Uriel Z. Sr Systems Engineer > "The only thing I have noticed is just that for a couple of servers, sometimes the CW agent needs to be re-installed since it reports as..." [See full review](https://www.capterra.com/p/147830/ScreenConnect/#Capterra___6551574) MK Mark K. Filed Engineer > "Gives us total control of the machine and is super easy for the customer to give us the access to their machine." [See full review](https://www.capterra.com/p/147830/ScreenConnect/#Capterra___6817262) TW Todd W. IT Manager > "ridiculous updates that just break things which have been working for many months or longer is becoming the norm with these guys. " [See full review](https://www.capterra.com/p/147830/ScreenConnect/#Capterra___7036516) VR Verified Reviewer Executive > "The features and reliability are better than other tools we’ve used, and the backstage mode is a real standout." [See full review](https://www.capterra.com/p/147830/ScreenConnect/#Capterra___6830303) LK Lorenzo K. Security Project Engineer > "Features are sometimes changed without too much notice, leading to confusion from technical resources." [See full review](https://www.capterra.com/p/147830/ScreenConnect/#Capterra___6857979) MS Michael S. Cyber Manager > "We love the ability to remotely connect to our clients along with the ease of use and features that the product offers." [See full review](https://www.capterra.com/p/147830/ScreenConnect/#Capterra___7003889) NT Nathan T. IT Technician > "Sometimes it can be a bit hard for older users to find and run downloads." [See full review](https://www.capterra.com/p/147830/ScreenConnect/#Capterra___7015050) VR Verified Reviewer IT Manager > "Screenconnect has allowed us to add all of our 100 workstations to it and monitor and remotely assist them at a moments notice, we can host..." [See full review](https://www.capterra.com/p/147830/ScreenConnect/#Capterra___6078970) MC Mitch C. Escalation Tech Lead > "Sometimes the Agent Doesnt install properly and we have to contact support." [See full review](https://www.capterra.com/p/147830/ScreenConnect/#Capterra___7013568) VR Verified Reviewer Senior Technician > "A lot of the time, there are network dropouts and this software makes it easy to check out if this has happened on a surface level, so also..." [See full review](https://www.capterra.com/p/147830/ScreenConnect/#Capterra___6661391) SC Shane C. Systems Administrator > "Sometimes it's difficult to make groups of endpoints due to the advanced filtering options" [See full review](https://www.capterra.com/p/147830/ScreenConnect/#Capterra___6439897) VR Verified Reviewer Executive > "ConnectWise ScreenConnect is highly reliable for us." [See full review](https://www.capterra.com/p/147830/ScreenConnect/#Capterra___6830303) CS Corey S. IT Support Manager > "Sometimes a screen sharing session can be a little laggy when connecting with Macs." [See full review](https://www.capterra.com/p/147830/ScreenConnect/#Capterra___6343452) IB Ian B. NOC Manager > "It has been very helpful to use the remote screenconnect tool to use to connect to users machines." [See full review](https://www.capterra.com/p/147830/ScreenConnect/#Capterra___6539981) AF Allen F. Director of Information Technology Solutions > "It was a nice tool to implement quickly but I do not recommend it for long term use especially if you expect company growth in the future." [See full review](https://www.capterra.com/p/147830/ScreenConnect/#Capterra___7010880) MP Mattia P. IT Operations Manager > "The best remote assistance software, easy to use and with lots of handy features for an IT department, plus it's fairly simple to implement." [See full review](https://www.capterra.com/p/147830/ScreenConnect/#Capterra___6864095) AM Austin M. Admin > "Sometimes the connections can drop or the deployment wont work for what ever reason." [See full review](https://www.capterra.com/p/147830/ScreenConnect/#Capterra___6311739) EM Eduardo M. Systems and Technology Lead > "very robust platform used daily to provide remote assistance to end-users in my company and to troubleshoot unattended computers from..." [See full review](https://www.capterra.com/p/147830/ScreenConnect/#Capterra___6186051) SG Shaun G. Manager, Managed IT > "Honestly I don't know what they could even do about that as it's neither a deployment tool itself nor can they circumvent browser and OS..." [See full review](https://www.capterra.com/p/147830/ScreenConnect/#Capterra___4817928) NT Nathan T. IT Technician > "Customer support is unmatched as well and they are always willing to take care of any issues with the software itself." [See full review](https://www.capterra.com/p/147830/ScreenConnect/#Capterra___7015050) IS Ivy S. Network Engineer > "Things such as "prevent user from initiating chat when host is not connected" just isn't possible and evey though there's page after page of..." [See full review](https://www.capterra.com/p/147830/ScreenConnect/#Capterra___5012884) IS Ivy S. Network Engineer > "SC has let us move quickly on absorbing new clients into our remote access base and quickly assist people who just need a hop-on to show us..." [See full review](https://www.capterra.com/p/147830/ScreenConnect/#Capterra___5012884) AJ Andrew J. NOC Lead > "The interface can be a bit messy." [See full review](https://www.capterra.com/p/147830/ScreenConnect/#Capterra___6803780) CS Corey S. IT Support Manager > "We compared it against another well known screen sharing tool and this was way less expensive for the same features." [See full review](https://www.capterra.com/p/147830/ScreenConnect/#Capterra___6343452) CTAS Cornelius Tian Andi S. owner > "mobile access not as smooth as desktop" [See full review](https://www.capterra.com/p/147830/ScreenConnect/#Capterra___6793301) NT Nathan T. IT Technician > "Installing access on machines is as easy as clicking a button." [See full review](https://www.capterra.com/p/147830/ScreenConnect/#Capterra___7015050) LC Linsay C. Owner > "I have a larger resolution monitor at home than the one in the office and it's hard to get the screen to adjust." [See full review](https://www.capterra.com/p/147830/ScreenConnect/#Capterra___4999033) AF Allen F. Director of Information Technology Solutions > "It was easy to use and provided the basics of what was needed to support our machines." [See full review](https://www.capterra.com/p/147830/ScreenConnect/#Capterra___7010880) Bongani B. IT TECHNICIAN > "the controller task bar bugs out more than it ought towhile doing a far off meeting from the help tab, possibly a few times it prompts for..." [See full review](https://www.capterra.com/p/147830/ScreenConnect/#Capterra___4390830) CS Corey S. IT Support Manager > "I have used ScreenConnect for many years and I like how easy it is to roll it out to our fleet and to jump in and out of a support session." [See full review](https://www.capterra.com/p/147830/ScreenConnect/#Capterra___6343452) SO Shawn O. IT Systems Specialist > "Not enough options for sorting the devices. " [See full review](https://www.capterra.com/p/147830/ScreenConnect/#Capterra___5045931) CB Connor B. Client Services Manager > "Setting up my screen display for the non-profit I work for was a breeze." [See full review](https://www.capterra.com/p/147830/ScreenConnect/#Capterra___6801418) LC Linsay C. Owner > "Also it's hard to see if another user is logged in to the system already." [See full review](https://www.capterra.com/p/147830/ScreenConnect/#Capterra___4999033) GM Gianni M. Marketing Manager > "The software also has very professionalised and responsive vendor support services providers." [See full review](https://www.capterra.com/p/147830/ScreenConnect/#Capterra___6642330) TA Tarek A. Customer Service Specialist > "It doesn't support all the languages and it only has chats and emails as it doesn't support phone engagement." [See full review](https://www.capterra.com/p/147830/ScreenConnect/#Capterra___4642309) SC Shane C. Systems Administrator > "As a company, we're happy to use ScreenConnect for our remote management solution." [See full review](https://www.capterra.com/p/147830/ScreenConnect/#Capterra___6439897) MSB Mohamed Salah B. Project Manager > "ConnectWise Control can be somewhat expensive for small businesses and the setup process can be a bit tricky for those who are unfamiliar..." [See full review](https://www.capterra.com/p/147830/ScreenConnect/#Capterra___4489836) VR Verified Reviewer IT Manager > "they also allow us to have a custom domain and splash screen for a professional look" [See full review](https://www.capterra.com/p/147830/ScreenConnect/#Capterra___6078970) AC Aiden C. Software Support Team Lead > "The layout can make it difficult to click in the right place (poorly placed dropdowns, etc.) when remoting in." [See full review](https://www.capterra.com/p/147830/ScreenConnect/#Capterra___4271242) LM Lucia M. HR Manager > "This product ensures secure connections and easy to use controls." [See full review](https://www.capterra.com/p/147830/ScreenConnect/#Capterra___6629091) WL Warren L. General Manager > "more often than not, the support team have to escalate and log a ticket, which takes a while t get a response." [See full review](https://www.capterra.com/p/147830/ScreenConnect/#Capterra___3560535) CTAS Cornelius Tian Andi S. owner > "overall I like this app because the speed, reliability and security" [See full review](https://www.capterra.com/p/147830/ScreenConnect/#Capterra___6793301) JL Jacob L. IT SUpport Engineer > "Avoid Avoid Avoid represents a massive corporate risk" [See full review](https://www.capterra.com/p/147830/ScreenConnect/#SoftwareAdvice___5024475) LC Linsay C. Owner > "This is a solid product for connecting to another computer remotely if you do not have a virtual desktop system." [See full review](https://www.capterra.com/p/147830/ScreenConnect/#Capterra___4999033) SL Shawn L. IT Manager > "Customer support takes long for feedback" [See full review](https://www.capterra.com/p/147830/ScreenConnect/#Capterra___5098238) AM Austin M. Admin > "How easy it is to setup and deploy and also how easy it is to remote into machines and all the controls you have." [See full review](https://www.capterra.com/p/147830/ScreenConnect/#Capterra___6311739) HA Henri A. Sales manager > "Only thing that bothers a bit is that "remember me" does not work so every time I have to log in with "2-step auth."" [See full review](https://www.capterra.com/p/147830/ScreenConnect/#Capterra___4262472) Jimmy Dean H. IT Manager > "It's very easy & intuitive to use with a great interface & plenty of details per device." [See full review](https://www.capterra.com/p/147830/ScreenConnect/#Capterra___6784530) KA Kyle A. Operations Manager > "We've occasionally had some issues when the service decides to not boot correctly and we have to re-install." [See full review](https://www.capterra.com/p/147830/ScreenConnect/#Capterra___4297229) AJ Aditya J. Developer > "Overall, ConnectWise Control is an effective remote access and support programme that provides companies with a number of features and..." [See full review](https://www.capterra.com/p/147830/ScreenConnect/#Capterra___4700412) MSB Mohamed Salah B. Project Manager > "Additionally, it lacks some advanced features that may be necessary for certain businesses." [See full review](https://www.capterra.com/p/147830/ScreenConnect/#Capterra___4489836) Raj S. Software Developer > "It helps in saving a lot of time by allowing remote access to a customer's device where both of us can use the device and help them with the..." [See full review](https://www.capterra.com/p/147830/ScreenConnect/#Capterra___4080272) DB Dylan B. IT Specialist > "There are times when it's slow to connect to the website." [See full review](https://www.capterra.com/p/147830/ScreenConnect/#Capterra___4749326) JM Justus M. Freelancer > "There are several things that I like about ConnectWise Control:Wide range of connectivity options: ConnectWise Control supports a variety of..." [See full review](https://www.capterra.com/p/147830/ScreenConnect/#Capterra___4391001) Akshay S. Game Developer > "The thing I liked least about ConnectWise Control was its lack of native mobile apps. While there is a mobile web app, it is not as..." [See full review](https://www.capterra.com/p/147830/ScreenConnect/#Capterra___3355954) HW Henry W. Director > "We are constantly providing IT/Accounting/Payroll support to our clients and ConnectWise Control is one of the most important tools in..." [See full review](https://www.capterra.com/p/147830/ScreenConnect/#Capterra___3838834) VR Verified Reviewer Practice Manager > "There aren't any features of ConnectWise that we feel need to be improved at this time." [See full review](https://www.capterra.com/p/147830/ScreenConnect/#Capterra___4377531) DS Dave S. Technical > "It's allows us access anywhere onto critical machines to run our operations." [See full review](https://www.capterra.com/p/147830/ScreenConnect/#Capterra___4917603) Nick D. Systems Engineer > "Once it's installed it can be difficult to turn the process off and when we first implemented it the software would trigger systems that..." [See full review](https://www.capterra.com/p/147830/ScreenConnect/#Capterra___3503439) JM Justus M. Freelancer > "The software has a user-friendly interface and includes a range of helpful features, such as chat and messaging tools, that make it easy for..." [See full review](https://www.capterra.com/p/147830/ScreenConnect/#Capterra___4391001) Abhishek G. Intern > "Sometimes service providers are used for malicious use.2." [See full review](https://www.capterra.com/p/147830/ScreenConnect/#Capterra___4687423) CS Cassidy S. Consulting Team Lead > "ConnectWise is one of the best remote access solutions because of its encryption feature, which keeps our data safe while being transmitted..." [See full review](https://www.capterra.com/p/147830/ScreenConnect/#Capterra___4698233) ND Nick D. System Engineer > "Might be slow sometimes, depends on Internet speed" [See full review](https://www.capterra.com/p/147830/ScreenConnect/#Capterra___3633742) VS Vikas S. Manager > "ConnectWise Control's screen sharing, chat, and file transfer features make it easy for team members or clients to collaborate in real time,..." [See full review](https://www.capterra.com/p/147830/ScreenConnect/#Capterra___4627163) Jonathan N. System Engineer > "The software doesn't fully integrate with Microsoft Endpoint Manager, the only software that does is TeamViewer." [See full review](https://www.capterra.com/p/147830/ScreenConnect/#Capterra___3055373) DG David G. Art Director > "ScreenConnect is a great tool for managing our company's digital signage program." [See full review](https://www.capterra.com/p/147830/ScreenConnect/#Capterra___5068309) MM Megan M. IT Exec > "The agents would all of a sudden lose connection with the server." [See full review](https://www.capterra.com/p/147830/ScreenConnect/#Capterra___4504059) SO Shawn O. IT Systems Specialist > "This product made it much easier for our department to support teachers and administrators in a more timely manner. " [See full review](https://www.capterra.com/p/147830/ScreenConnect/#Capterra___5045931) BG Brian G. Tech support > "It's a bit pricey compared to other alternatives that we looked at." [See full review](https://www.capterra.com/p/147830/ScreenConnect/#Capterra___4249648) BB Brittany B. Office Manager > "Easy to log on and allow access." [See full review](https://www.capterra.com/p/147830/ScreenConnect/#Capterra___6648673) AB Alexandra B. Director of Offsite-Programs (Call Center) > "We use the software to monitor multiple screens at once (10+) and there is a LOT of back and forth as you have to view each individual..." [See full review](https://www.capterra.com/p/147830/ScreenConnect/#Capterra___2661436) [View Reviews](https://www.capterra.com/p/147830/ScreenConnect/reviews/) ## User interface [BeyondTrust Remote Support](https://www.capterra.com/p/86962/Bomgar/) 4.59 (2,010) [ScreenConnect](https://www.capterra.com/p/147830/ScreenConnect/) 4.68 (1,896) ### Features Do these products fit your needs? Prioritize real-user-identified key features according to your needs to find your best fit. \--% Fit vs \--% Fit Access Controls/Permissions 207 Important Activity Dashboard 150 Important Activity Tracking 120 Important BeyondTrust Remote Support 27/46 - Access Controls/Permissions - Activity Dashboard - Activity Tracking - AI Copilot - Annotations - API - Audit Trail - Chat/Messaging - Collaboration Tools - Compliance Management - CRM - Customizable Branding - Customizable Reports - Diagnostic Tools - File Sharing - File Transfer - Generative AI - Multi-Channel Communication - Multiple User Accounts - Real-Time Chat - Real-Time Monitoring - Real-Time Notifications - Real-Time Updates - Remote Access/Control - Remote Monitoring & Management - Remote Update/Installation - Reporting/Analytics - Screen Sharing - Self Service Portal - Server Monitoring - Session Recording - Session Transfer - Single Sign On - SSL Security - Summary Reports - Support Ticket Management - Surveys & Feedback - Third-Party Integrations - Troubleshooting - Two-Factor Authentication - Two-Way Audio & Video - Unattended Access - User Management - Video Conferencing - Video Support - Workflow Management [See all features](https://www.capterra.com/p/86962/Bomgar/#features) ScreenConnect Top features 29/46 - Access Controls/Permissions - Activity Dashboard - Activity Tracking - AI Copilot - Annotations - API - Audit Trail - Chat/Messaging - Collaboration Tools - Compliance Management - CRM - Customizable Branding - Customizable Reports - Diagnostic Tools - File Sharing - File Transfer - Generative AI - Multi-Channel Communication - Multiple User Accounts - Real-Time Chat - Real-Time Monitoring - Real-Time Notifications - Real-Time Updates - Remote Access/Control - Remote Monitoring & Management - Remote Update/Installation - Reporting/Analytics - Screen Sharing - Self Service Portal - Server Monitoring - Session Recording - Session Transfer - Single Sign On - SSL Security - Summary Reports - Support Ticket Management - Surveys & Feedback - Third-Party Integrations - Troubleshooting - Two-Factor Authentication - Two-Way Audio & Video - Unattended Access - User Management - Video Conferencing - Video Support - Workflow Management [See all features](https://www.capterra.com/p/147830/ScreenConnect/#features) ### Recognition BeyondTrust Remote Support is recognized as a top-rated tool in 2 Capterra Shortlist reports ScreenConnect is recognized as a top-rated tool in 4 Capterra Shortlist reports ### Deployment & support BeyondTrust Remote Support Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ScreenConnect Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details BeyondTrust Remote Support - By BeyondTrust - Located in United States - Founded in 1985 ScreenConnect - By ConnectWise - Located in United States - Founded in 1982 ## Popular Comparisons [BeyondTrust Remote Support](https://www.capterra.com/p/86962/Bomgar/)[4.59 (2,010)](https://www.capterra.com/p/86962/Bomgar/reviews/) vs [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)[4.62 (11,626)](https://www.capterra.com/p/194565/TeamViewer/reviews/) $1995/month Price $24.9/month 4.5 Features 4.6 4.5 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/86962-194565/Bomgar-vs-TeamViewer) [ScreenConnect](https://www.capterra.com/p/147830/ScreenConnect/)[4.68 (1,896)](https://www.capterra.com/p/147830/ScreenConnect/reviews/) vs [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)[4.62 (11,626)](https://www.capterra.com/p/194565/TeamViewer/reviews/) $30/month Price $24.9/month 4.5 Features 4.6 4.6 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/147830-194565/ScreenConnect-vs-TeamViewer) [BeyondTrust Remote Support](https://www.capterra.com/p/86962/Bomgar/)[4.59 (2,010)](https://www.capterra.com/p/86962/Bomgar/reviews/) vs [Zoho Assist](https://www.capterra.com/p/112011/Zoho-Assist/)[4.73 (1,406)](https://www.capterra.com/p/112011/Zoho-Assist/reviews/) $1995/month Price ₹480/month 4.5 Features 4.6 4.5 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/86962-112011/Bomgar-vs-Zoho-Assist) [ScreenConnect](https://www.capterra.com/p/147830/ScreenConnect/)[4.68 (1,896)](https://www.capterra.com/p/147830/ScreenConnect/reviews/) vs [Zoho Assist](https://www.capterra.com/p/112011/Zoho-Assist/)[4.73 (1,406)](https://www.capterra.com/p/112011/Zoho-Assist/reviews/) $30/month Price ₹480/month 4.5 Features 4.6 4.6 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/112011-147830/Zoho-Assist-vs-ScreenConnect) [BeyondTrust Remote Support](https://www.capterra.com/p/86962/Bomgar/)[4.59 (2,010)](https://www.capterra.com/p/86962/Bomgar/reviews/) vs [AnyDesk](https://www.capterra.com/p/149595/AnyDesk/)[4.61 (1,786)](https://www.capterra.com/p/149595/AnyDesk/reviews/) $1995/month Price €22.9/month 4.5 Features 4.5 4.5 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/86962-149595/Bomgar-vs-AnyDesk) [ScreenConnect](https://www.capterra.com/p/147830/ScreenConnect/)[4.68 (1,896)](https://www.capterra.com/p/147830/ScreenConnect/reviews/) vs [Slack](https://www.capterra.com/p/135003/Slack/)[4.66 (24,103)](https://www.capterra.com/p/135003/Slack/reviews/) $30/month Price $8.75/month 4.5 Features 4.6 4.6 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/135003-147830/Slack-vs-ScreenConnect) [BeyondTrust Remote Support](https://www.capterra.com/p/86962/Bomgar/)[4.59 (2,010)](https://www.capterra.com/p/86962/Bomgar/reviews/) vs [Slack](https://www.capterra.com/p/135003/Slack/)[4.66 (24,103)](https://www.capterra.com/p/135003/Slack/reviews/) $1995/month Price $8.75/month 4.5 Features 4.6 4.5 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/86962-135003/Bomgar-vs-Slack) [ScreenConnect](https://www.capterra.com/p/147830/ScreenConnect/)[4.68 (1,896)](https://www.capterra.com/p/147830/ScreenConnect/reviews/) vs [AnyDesk](https://www.capterra.com/p/149595/AnyDesk/)[4.61 (1,786)](https://www.capterra.com/p/149595/AnyDesk/reviews/) $30/month Price €22.9/month 4.5 Features 4.5 4.6 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/147830-149595/ScreenConnect-vs-AnyDesk) [BeyondTrust Remote Support](https://www.capterra.com/p/86962/Bomgar/)[4.59 (2,010)](https://www.capterra.com/p/86962/Bomgar/reviews/) vs [Supremo Remote Desktop](https://www.capterra.com/p/177094/Supremo-Remote-Desktop/) [4.67 (447)](https://www.capterra.com/p/177094/Supremo-Remote-Desktop/reviews/) $1995/month Price $199/year 4.5 Features 4.5 4.5 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/86962-177094/Bomgar-vs-Supremo-Remote-Desktop) [ScreenConnect](https://www.capterra.com/p/147830/ScreenConnect/)[4.68 (1,896)](https://www.capterra.com/p/147830/ScreenConnect/reviews/) vs [Supremo Remote Desktop](https://www.capterra.com/p/177094/Supremo-Remote-Desktop/) [4.67 (447)](https://www.capterra.com/p/177094/Supremo-Remote-Desktop/reviews/) $30/month Price $199/year 4.5 Features 4.5 4.6 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/147830-177094/ScreenConnect-vs-Supremo-Remote-Desktop) [BeyondTrust Remote Support](https://www.capterra.com/p/86962/Bomgar/)[4.59 (2,010)](https://www.capterra.com/p/86962/Bomgar/reviews/) vs [ISL Light](https://www.capterra.com/p/146892/ISL-Light/)[4.74 (779)](https://www.capterra.com/p/146892/ISL-Light/reviews/) $1995/month Price $34.9/month 4.5 Features 4.6 4.5 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/86962-146892/Bomgar-vs-ISL-Light) [ScreenConnect](https://www.capterra.com/p/147830/ScreenConnect/)[4.68 (1,896)](https://www.capterra.com/p/147830/ScreenConnect/reviews/) vs [GoTo Meeting](https://www.capterra.com/p/163332/GoToMeeting/)[4.45 (11,527)](https://www.capterra.com/p/163332/GoToMeeting/reviews/) $30/month Price $14/month 4.5 Features 4.4 4.6 Ease of Use 4.4 [View full comparison](https://www.capterra.com/compare/147830-163332/ScreenConnect-vs-GoToMeeting)