# Compare BeyondTrust Remote Support vs AnyDesk 2026 | Capterra

> Unsure of what to choose? Check Capterra to compare BeyondTrust Remote Support and AnyDesk based on pricing, features, product details, and verified reviews.

Source: https://www.capterra.com/compare/86962-149595/Bomgar-vs-AnyDesk

---

# BeyondTrust Remote Support vs AnyDesk Features and Cost Comparison

Last updated March 13th, 2026

Provider data verified by our Software Research team, and reviews  
moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/)

Your comparison:

BeyondTrust Remote SupportAnyDesk2/4 selected

[BeyondTrust Remote Support](https://www.capterra.com/p/86962/Bomgar/)[4.6 (2,009)](https://www.capterra.com/p/86962/Bomgar/reviews/)

[AnyDesk](https://www.capterra.com/p/149595/AnyDesk/)[4.6 (1,778)](https://www.capterra.com/p/149595/AnyDesk/reviews/)

[## BeyondTrust Remote Support](https://www.capterra.com/p/86962/Bomgar/)[4.6 (2,009)](https://www.capterra.com/p/86962/Bomgar/reviews/)

Starting Price

$1995.00/month

Value-for-Money

4.4

Functionality

4.5

Ease of Use

4.5

Customer Service

4.5

Reviews Sentiment

Based on [2,009 reviews](#user-reviews)

Positive

1,874

Neutral

116

Negative

19

[## AnyDesk](https://www.capterra.com/p/149595/AnyDesk/)[4.6 (1,778)](https://www.capterra.com/p/149595/AnyDesk/reviews/)

Starting Price

€22.90/month

Value-for-Money

4.5

Functionality

4.5

Ease of Use

4.7

Customer Service

4.3

Reviews Sentiment

Based on [1,778 reviews](#user-reviews)

Positive

1,677

Neutral

75

Negative

26

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## Summary

* * *

Key features rated by users

Features selected based on 5,744 reviews from remote support software users.  
about the Fit Score methodology.

Fit Score methodology

Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about.

  

If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology

62%Fit

Missing features

Feature ratings

Single Sign On

NA

Remote Access/Control

4.7

SSL Security

NA

Multi-Channel Communication

4.2

Unattended Access

4.3

\--%Fit

Missing features

Not enough reviews

Feature ratings

Single Sign On

5.0

Remote Access/Control

4.8

SSL Security

NA

Multi-Channel Communication

NA

Unattended Access

4.5

User satisfaction

User satisfaction

4.6

User reviews[2,009](https://www.capterra.com/p/86962/Bomgar/reviews/)

Ease of use

4.5

Functionality

4.5

Value for money

4.4

Customer support

4.5

User satisfaction

4.6

User reviews[1,778](https://www.capterra.com/p/149595/AnyDesk/reviews/)

Ease of use

4.7

Functionality

4.5

Value for money

4.5

Customer support

4.3

Price starts from

Price starts from

$1995Per Month

-   Free version
-   Free trial

Price starts from

€22.90Flat Rate, Per Month

-   Free version
-   Free trial

Best for

Best for

BeyondTrust Remote Support offers the capabilities that enterprise level IT and customer support organizations need. We serve all industries.

Best for

Remote Desktop, Remote Support, Screen Sharing and Web Presentation

## User reviews

Pros & cons

SnQ

Sebastián Q.

Cybersecurity Manager SR

> "What I like most about BeyondTrust is the ability to control remote connections and have continuos monitoring of who is using the tool and their behavior when the..."

[See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___6691564)

DS

David S.

Informatics Technical Service Specialist

> "A couple of times my account has been blocked, probably by several wrong password attempts, and Bomgar remsupport web portal didn’t have the password recovery/reset..."

[See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___4728901)

Priyanka S.

Head of Growth Marketing

> "Its reliable and secure, with great features like session recording and cross-platform compatibility. While it can be a bit pricey and complicated to set up, it’s..."

[See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___6646755)

AP

Adam P.

IT Technician

> "I have noticed that platform requires a reliable internet connection to function properly. If a user's internet connection is slow or unstable, this could impact the..."

[See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___4727774)

JJ

Jonathan J.

Network Administrator

> "We started out with just a few licenses and during COVID added more since more users were at home but afterwards we realized how great it was and kept our licenses..."

[See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___6299379)

Priyanka S.

Head of Growth Marketing

> "Its bit pricey, especially for smaller teams."

[See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___6646755)

NW

Nathan W.

Engineer

> "This allows our IT department to be decentralized, and our engineers to be decentralized as well."

[See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___6333625)

PV

Prasun V.

Manager

> "Moreover, clients with slow or temperamental web associations might encounter troubles utilizing remote help administrations, as the association may not be..."

[See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___4719980)

SD

Shivang D.

VP Global Payer Relations

> "Most of all, my analytics team is able to get real time info on session logs and ticket tracking, in order to track how often my team accesses support features."

[See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___4826695)

Aditya S.

Student

> "One of the main concerns that some users may have is the security of their personal information and data when allowing a remote technician to access their computer or..."

[See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___4599579)

AP

Adam P.

IT Technician

> "One important aspect I appreciate is the platform's security measures which protect my remote sessions which includes encryption, two-factor authentication, and..."

[See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___4727774)

VR

Verified Reviewer

Search Engine Evaluator

> "Remote support software relies on internet connectivity, so if there are connectivity issues, it may not be possible to provide support to the remote device."

[See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___4601783)

JB

James B.

executive director

> "i use BeyondTrust remote support to offer technical assistance to field team, I like the ability to send instant messages, The application has friendly user interface..."

[See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___4999163)

OL

Oshadhi L.

Software Engineer

> "Main interface is little bit complex for the first time users."

[See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___4769646)

JF

Javier F.

COO

> "When most of your work consists of being with computers, connecting with other people or having access to different things, it is very important to have a program that..."

[See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___4735365)

HS

Harsha S.

Developer

> "Some complex or feature-heavy could be overwhelming for users who are looking for a more streamlined solution, which could limit their effectiveness for certain users..."

[See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___4614896)

Rowena Joy R.

IT Support Specialist

> "What I like most about Remote Support is it allows me to view, control and even perform troubleshooting on the user's machine."

[See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___4733249)

PV

Prasun V.

Manager

> "I don't have individual inclinations or feelings, and I don't utilize remote help."

[See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___4719980)

Shristi R.

Marketing Manager

> "With its high level capacities and responsive client care, BeyondTrust Remote Help guarantees a smooth and fulfilling remote help insight for all clients."

[See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___4902834)

VR

Verified Reviewer

Service desk

> "It shows screen very blury to Admin that make it difficult to read small text in others system"

[See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___4590530)

Samuel P.

Business Administrator

> "Being able to have this software makes work much easier because you can do remote support from anywhere in the world, solving and repairing problems quickly, saving..."

[See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___4706042)

SM

Stephanie M.

student

> "What I do not like about this app is that it is not user-friendly it is often difficult for the same family member to try to access the app to use because it's not..."

[See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___3507272)

SnQ

Sebastián Q.

Cybersecurity Manager SR

> "It is a great tool and is easy to use and to teach the end user how to connect and how to create a temporary connection to the third party and how to check the logs..."

[See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___6691564)

VR

Verified Reviewer

Sr. Engineer- Design & Development

> "Main backlog is that it don't have audio conferencing during remote session."

[See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___3532008)

DS

David S.

Informatics Technical Service Specialist

> "I like that my division and team can save and classify all the servers so that you can search them and access remotely so quickly."

[See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___4728901)

Aditya S.

Student

> "While remote support can be a convenient way to receive technical assistance, there are some potential downsides to using this type of service."

[See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___4599579)

AG

Adam G.

deputy executive director

> "i use BeyondTrust remote support to handle clients concerns, i like its friendly interface, Email automation makes it the best application to use"

[See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___4985246)

ER

Edgar R.

Endpoint Technician

> "Although a specific issue in my company, there seem to be some issues that arise with every new mac operating system."

[See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___3503734)

VR

Verified Reviewer

Senior Engineer - Information Security

> "A really good tool which requires proper implementation to meet the organisations requirements. If it is deployed properly, the tool can operate perfectly with minimal..."

[See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___4775287)

CJ

Changdae J.

IT support

> "App deployment can be tricky with the installer deleting after installation."

[See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___4572630)

PV

Prasun V.

Manager

> "Also, remote help administrations can frequently be gotten to from anyplace with a web association, giving more prominent adaptability and comfort to clients."

[See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___4719980)

VR

Verified Reviewer

Online Marketer

> "Their customer support service is not great. Since English is not their first language and they were hired just to answer a phone, they are of very little help. "

[See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___4386422)

Amit B.

Systems Developer II

> "The flexibility to be able to use this remote assistance solution from anywhere , from any OS helps a lot on daily basis."

[See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___4842972)

DC

Daisy C.

CONTROLLER/OFFICE MANAGER

> "sometimes session may lag or conflict with anti-virus software."

[See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___4303803)

PJ

Payal J.

ASE

> "The best part of using BeyondTrust is that it can be used on any OS as it has Cross-platform access."

[See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___4877864)

JD

Jennie D.

Software Installer

> "I do not like that the session will go grey and you have to start the session all over again."

[See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___3478253)

VR

Verified Reviewer

Web developer

> "We use this software to support our team from anywhere means if our team member is not available at the office then it is the best tool to connect with them, another..."

[See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___4685181)

VR

Verified Reviewer

Sr. Engineer- Design & Development

> "It's user interface is not friendly as training session is required to understand this tool before use of same."

[See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___3532008)

VR

Verified Reviewer

Software developer

> "I can support my collaborators as if I were right by their side thanks to its functions including screen sharing and remote control, file sharing, and mobile device..."

[See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___4443834)

VR

Verified Reviewer

Software Engineer

> "Sometime it lags due to fluctuation in internet."

[See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___4276302)

Varun K.

Cloud Operation Engineer

> "In Remote support the most likely thing is that you can get remote support of the user who is facing the issue & not able to solve their issue simply you can get user..."

[See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___3742988)

AG

Amardeep G.

Call Centre

> "It can crash at times or can malfunction."

[See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___4298825)

SR

Sakshi R.

Infrastructure Engineer

> "Being a infrastructure engineer I am using remote support tool to provide support and help to developers and internal members of organisation.several times we need to..."

[See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___4115440)

AI

Aleksandr I.

Data Scientist

> "Sometimes the tool has connectivity issues"

[See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___3503935)

HS

Harsha S.

Developer

> "he benefits of quick and easy access to remote systems, powerful collaboration and communication features, and advanced diagnostic and reporting tools make it well..."

[See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___4614896)

GR

Guillaume R.

CS

> "Connectivity issues with Internet makes things obviously really complicated to handle"

[See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___3522012)

JF

Javier F.

COO

> "Another very useful option is for the computer to access your computer or to be able to follow some learning steps"

[See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___4735365)

VR

Verified Reviewer

Software Engineering

> "Remote access is sometimes getting lack ."

[See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___4606383)

VR

Verified Reviewer

IT Systems Administrator

> "I enjoyed the integrated permission features with our domain such as the intuitive ability yo elevate to administrator access during remote sessions."

[See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___4349175)

FB

Francesca B.

Head of HR

> "There is not real integration with BambooHR"

[See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___4381741)

JD

Jennie D.

Software Installer

> "I like the Pin feature which allows you to Pin a session and come back to it even if it is 24 hours later. "

[See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___3478253)

MM

Marc M.

Owner

> "some users had trouble downloading and running the software. "

[See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___3494445)

HM

Hannah M.

Business Analyst

> "I like the ease of sharing my screen with someone from IT so I don't have to try to figure out how to solve the issue."

[See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___4813783)

LD

Lauren D.

Researcher

> "but it is suuuuuuuper slow and disconnects"

[See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___3817425)

AP

Adam P.

IT Technician

> "It is a very useful tool for IT support, troubleshooting, and collaboration purposes."

[See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___4727774)

JB

Jeremy B.

Sr. Analyst

> "Only IT sees value in this. If you are trying to use this for any other department, the value just isn't there so this is a hard sell to really push out and..."

[See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___3394267)

HS

Harsha S.

Developer

> "Remote support software is designed to make it easier for businesses and IT teams to provide assistance and troubleshoot issues for remote users."

[See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___4614896)

VR

Verified Reviewer

Communications Director

> "getting buy-in from the boots on the ground is never easy."

[See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___4415104)

Shristi R.

Marketing Manager

> "Its easy to use interface, consistent network, and hearty security highlights give a dependable and proficient remote help arrangement."

[See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___4902834)

MP

Matthew P.

Network Coordinator

> "Sometimes hard to get access to admin level privilege's or access the local admin account on a users computer."

[See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___2981435)

ZS

Zhanara S.

Technical Documentation Engineer

> "Remote control and screen sharing are very convenient functionalities for me."

[See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___4775017)

Thomas F.

It administrator

> "Sometimes the software can be buggy and if it's not continually up to date you will run into issues that's what I've learned"

[See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___3440609)

SR

Sakshi R.

Infrastructure Engineer

> "Also beyond trust remote support allows me to deploy new version or patches on servers without manually login on server which I like the most."

[See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___4115440)

Matt G.

IT Systems Supervisor

> "I really struggle to find anything I don't like about this tool. If anything, perhaps a more modern looking interface would be desirable, but it's not like it's..."

[See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___3186400)

AA

Abigail A.

Nurse

> "Remote support is fast and could ease your computer problems by remotely securing another person to check your computer and really will know the TECH problems will be..."

[See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___4300553)

CM

Craig M.

Corporate infrastructure engineer

> "The connection can be slow if the end user doesn’t have a good network."

[See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___3108990)

CJA

Colin-James A.

Apprentice

> "Overall it is a great service and i would highly recommend it to anyone looking for easy ways to use remote support"

[See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___6342719)

TW

TD W.

Helpdesk Engineer

> "Sometimes after getting connected with the customer, the elevated privileges can become cumbersome and sometimes time-intensive, either because the customer does not..."

[See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___2164787)

SR

Sakshi R.

Infrastructure Engineer

> "The best thing is remote support allows users to connect to client's system using link or session key, so it's easy to connect on another's system."

[See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___4115440)

CR

Carol R.

Owner

> "There are times when I accept, the Remote Support can not get connected properly. "

[See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___2912064)

OS

Oguzhan S.

IT Specialist

> "BeyondTrust Remote Support has greatly enhanced our remote support operations."

[See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___4905359)

GM

Gina M.

Technology Instructor

> "Sometimes a bit of a lag on screen when working on the clients computer"

[See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___3350964)

VR

Verified Reviewer

Advisor

> "Great in proving granular support both for Windows and Linux based platformsEasy to use and access features provided to users to preform quick fixes ( bulk of issues)..."

[See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___4115350)

MO

Mark O.

Senior Systems Administrator

> "What I least least about Bomgar are the lack of certain features that other similar products offer such as the ability to run remote installations and scripts or view..."

[See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___2681641)

NW

Nathan W.

Engineer

> "It works well and seems to have good performance."

[See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___6333625)

KJ

Kevin J.

Programmer

> "Sometimes the connectivity is poor with multi-monitors."

[See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___2876194)

Priyanka S.

Head of Growth Marketing

> "Its easy to use and super secure."

[See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___6646755)

VH

Victoria H.

Manager

> "I did not like how difficult it could be to get both ends of the system to work and it often had to happen multiple times"

[See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___3160243)

MS

Monalisha S.

Analyst

> "It makes troubleshooting remote desktops easy and very smooth controls."

[See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___4873504)

MT

Meghan T.

Instructional Systems Designer

> "Remote user can’t always see the window that pops up when the run a program."

[See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___3197691)

[View Reviews](https://www.capterra.com/p/86962/Bomgar/reviews/)

Marco C.

Pre Litigation Legal Assistant

> "A secure, reliable, easy-to-use remote control application with many shared features, excellent for remote workers and troubleshooting technical..."

[See full review](https://www.capterra.com/p/149595/AnyDesk/#Capterra___7068077)

SK

Sim K.

Admin

> "It is not perfect tool for all organizations, it has its bugs and issues, connectivity problems and mobile device issues"

[See full review](https://www.capterra.com/p/149595/AnyDesk/#Capterra___7116234)

PB

Proera B.

IT Engineer

> "Its file transfer tool allows me to transfer huge project folders within seconds before I had to balance cloud uploads or USB drives."

[See full review](https://www.capterra.com/p/149595/AnyDesk/#Capterra___6834830)

Aachal S.

Innovative Product Management Specialist

> "On mobile, the touch control is very hard to use for clicking small buttons on my desktop screen."

[See full review](https://www.capterra.com/p/149595/AnyDesk/#Capterra___7084467)

VR

Verified Reviewer

IT Recruiter

> "Its speed and intuitive interface made remote access effortless, fostering seamless collaboration across devices. Despite minor drawbacks like..."

[See full review](https://www.capterra.com/p/149595/AnyDesk/#Capterra___6303194)

Aneesh G.

Game Developer

> "Their tactics involve trying to access your computer and essentially taking control of it in order to steal as much information as possible. If you..."

[See full review](https://www.capterra.com/p/149595/AnyDesk/#Capterra___6339035)

Debbie M.

Owner Director

> "Very straightforward to set up and use. Because it must be actioned directly on the receiving computer, it feels very secure. While it doesn’t..."

[See full review](https://www.capterra.com/p/149595/AnyDesk/#Capterra___7056518)

AbhB

Anas bin hasan B.

CEO

> "Compared to other products, pricing seems a little bit higher. When low connectivity or internet speed issues arise, it can't provide unbreakable..."

[See full review](https://www.capterra.com/p/149595/AnyDesk/#Capterra___7010300)

RS

Rasheed S.

System Support Administrator

> "The core operation of this applications remote access allow for me to remote access any computer in the business i work in which is great help to..."

[See full review](https://www.capterra.com/p/149595/AnyDesk/#Capterra___6630014)

Sunita P.

Experienced Cloud Engineer

> "The free version has annoying popups that disturb my work flow."

[See full review](https://www.capterra.com/p/149595/AnyDesk/#Capterra___7084721)

JC

John C.

Graphic designer

> "It’s just that it requires purchasing subscription in order to access some features, though it is working fine for me."

[See full review](https://www.capterra.com/p/149595/AnyDesk/#Capterra___7083144)

VR

Verified Reviewer

Administrator

> "It had been less than 1 month when I noticed this and sent them an email to cancle the service and refund me."

[See full review](https://www.capterra.com/p/149595/AnyDesk/#Capterra___7034901)

BT

BILLEL T.

Support Engineer

> "It could switch me between client PCs so quickly such that I could manage support tickets from different places much faster."

[See full review](https://www.capterra.com/p/149595/AnyDesk/#Capterra___6819518)

AP

ANIENTO P.

Executive Operations

> "Sometimes the session recording does not store the detailed timestamps."

[See full review](https://www.capterra.com/p/149595/AnyDesk/#Capterra___6830681)

VR

Verified Reviewer

Software Developer

> "The UI is very clean, and it is easy to see the important functionalities like finding the id, connecting nearby devices by cutting out the unessary..."

[See full review](https://www.capterra.com/p/149595/AnyDesk/#Capterra___6725954)

Sunita P.

Experienced Cloud Engineer

> "Security team does not like it much because it bypasses firewall rules."

[See full review](https://www.capterra.com/p/149595/AnyDesk/#Capterra___7084721)

Aneesh G.

Game Developer

> "The simplicity of use and the fact that even a non-techie can connect their device to another user's PC remotely by simply sharing their ID and..."

[See full review](https://www.capterra.com/p/149595/AnyDesk/#Capterra___6339035)

VR

Verified Reviewer

OTP Interpteter

> "It's sometimes challenging to chat or use since it's two people using the same PC."

[See full review](https://www.capterra.com/p/149595/AnyDesk/#Capterra___7043711)

VR

Verified Reviewer

DMV clerk

> "I love the ability that it provides to be able to work remote but also not having the fear of my software being at risk of security breaches."

[See full review](https://www.capterra.com/p/149595/AnyDesk/#Capterra___6847808)

VR

Verified Reviewer

Administrator

> "They refused stating that when I asked the rep to cancle it had already been too late to cancle."

[See full review](https://www.capterra.com/p/149595/AnyDesk/#Capterra___7034901)

DG

Dario G.

Customer Advisor

> "Anydesk is the best alternative to team viewer, it’s cheaper and it’s optimized almost to perfection."

[See full review](https://www.capterra.com/p/149595/AnyDesk/#Capterra___7029275)

Ahmed M.

lawyer

> "I don't understand why sometimes the connection is slow and the screen display is slow even though the internet speed is above good."

[See full review](https://www.capterra.com/p/149595/AnyDesk/#Capterra___6308384)

Collins R.

Technical Architect

> "Fast, easy to use, session history, persistence, and cross-platform make it easy to use on Windows and macOS devices."

[See full review](https://www.capterra.com/p/149595/AnyDesk/#Capterra___7099104)

VR

Verified Reviewer

Software Developer

> "The only minor issues that doesn't impact overall experience."

[See full review](https://www.capterra.com/p/149595/AnyDesk/#Capterra___7096062)

Aachal S.

Innovative Product Management Specialist

> "For product manager who needs to see technical things on other machines, it is very useful and handy software."

[See full review](https://www.capterra.com/p/149595/AnyDesk/#Capterra___7084467)

AC

Alvaro C.

Software Developer

> "The free license is not for commercial use and only allows you to access up to 3 devices."

[See full review](https://www.capterra.com/p/149595/AnyDesk/#Capterra___6284741)

Sunita P.

Experienced Cloud Engineer

> "It is lightweight and does not need heavy installation on server."

[See full review](https://www.capterra.com/p/149595/AnyDesk/#Capterra___7084721)

RD

Renico D.

Senior Payroll Consultant

> "I don't know if anyone else had the same problem but sometimes I would have connection problems and slow connection"

[See full review](https://www.capterra.com/p/149595/AnyDesk/#Capterra___6856113)

Sunita P.

Experienced Cloud Engineer

> "I can transfer config files easily."

[See full review](https://www.capterra.com/p/149595/AnyDesk/#Capterra___7084721)

SK

Sadhnaa K.

Software Development Engineer

> "Occasional lags is what I experience with AnyDesk when having unstable internet connectivity."

[See full review](https://www.capterra.com/p/149595/AnyDesk/#Capterra___6754330)

VR

Verified Reviewer

Software Developer

> "Experience using it for remote support and presentation has been smooth."

[See full review](https://www.capterra.com/p/149595/AnyDesk/#Capterra___7096062)

VR

Verified Reviewer

Administrator

> "They don't seam to care about their customers."

[See full review](https://www.capterra.com/p/149595/AnyDesk/#Capterra___7034901)

Junaid E.

IT Manager

> "It allows smooth remote access on any type of internet connection."

[See full review](https://www.capterra.com/p/149595/AnyDesk/#Capterra___6881736)

FjaA

Firas jumaah ahmed A.

Laser printer maintenance expert

> "Meaning, if I want to go to the customer's site, I will use the car, and this is an expense, and I will have to leave the company's site, and this..."

[See full review](https://www.capterra.com/p/149595/AnyDesk/#Capterra___4955500)

MHA

Minn Htet A.

System Engineer

> "The most i like feature is I can control and monitor with my Phone and I don't need to install to use this software."

[See full review](https://www.capterra.com/p/149595/AnyDesk/#Capterra___6489258)

VR

Verified Reviewer

Software Developer

> "I sometimes felt the connection issue problems due to the firewalls."

[See full review](https://www.capterra.com/p/149595/AnyDesk/#Capterra___6725954)

VR

Verified Reviewer

IT Recruiter

> "Blazing-fast performance ensures smooth remote access even in high-resolution displays or low bandwidth environments."

[See full review](https://www.capterra.com/p/149595/AnyDesk/#Capterra___6303194)

AB

Aaron B.

IT Admin

> "sometimes when a system is online but anydesk says it is offline and cant make connection"

[See full review](https://www.capterra.com/p/149595/AnyDesk/#Capterra___6633674)

MR

Marek R.

Java Developer

> "Security is first class; we can rest easy knowing that vital data is safe because all connections are encrypted."

[See full review](https://www.capterra.com/p/149595/AnyDesk/#Capterra___6808180)

HM

Henry M.

Sócio

> "It can be vulnerable to the computer if you install an application that appears to be Anydesk only altered and harming your computer's private data...."

[See full review](https://www.capterra.com/p/149595/AnyDesk/#Capterra___4809374)

VD

Virendra D.

Warehouse Executive

> "With its unattended access feature, you can take remote access anytime without needing the end user present at the desk."

[See full review](https://www.capterra.com/p/149595/AnyDesk/#Capterra___6689762)

VR

Verified Reviewer

Administrator

> "They have terrible customer service."

[See full review](https://www.capterra.com/p/149595/AnyDesk/#Capterra___7034901)

AbhB

Anas bin hasan B.

CEO

> "This software has widespread use around the world, due to its astonishing remote access and sharing facility."

[See full review](https://www.capterra.com/p/149595/AnyDesk/#Capterra___7010300)

RAS

Rachelle Anne S.

RCS

> "It is sometimes challenging to use it on mobile phones."

[See full review](https://www.capterra.com/p/149595/AnyDesk/#Capterra___6309110)

MR

Marek R.

Java Developer

> "A big change occurred when we realized that we could direct the screen to show exactly what we wanted."

[See full review](https://www.capterra.com/p/149595/AnyDesk/#Capterra___6808180)

Lena J B.

Program Coordinator

> "I also dislike the fact that you cannot record what is happening on the screen and replay it afterwards if you cannot remember a certain procedure."

[See full review](https://www.capterra.com/p/149595/AnyDesk/#Capterra___4809351)

VR

Verified Reviewer

Post sales

> "We can rapidly and effectively access and deal with the PCs on our work organization, whether they work in a Windows, macOS, or Linux climate, from..."

[See full review](https://www.capterra.com/p/149595/AnyDesk/#Capterra___4945617)

Beatrice K.

Financial Analyst

> "I suspect it could be an internet connection problem on either end but this could be frustrating when you have an urgent project and need technical..."

[See full review](https://www.capterra.com/p/149595/AnyDesk/#Capterra___4956051)

SA

Sara A.

Engineer

> "Among the remote connection softwares Anydesk is the lightest, really easy to use for your peers, they just launch the executable, tell you the..."

[See full review](https://www.capterra.com/p/149595/AnyDesk/#Capterra___6306129)

Estie W.

Grants Coordinator

> "The cost of the license is quite pricey."

[See full review](https://www.capterra.com/p/149595/AnyDesk/#Capterra___6248907)

MR

Marek R.

Java Developer

> "The efficiency of our technical support process has increased considerably since we installed AnyDesk."

[See full review](https://www.capterra.com/p/149595/AnyDesk/#Capterra___6808180)

DS

Dharani S.

Engineer Projects

> "High internet availability for accessDirect transfer of files not possibleConnectivity issues"

[See full review](https://www.capterra.com/p/149595/AnyDesk/#Capterra___5091671)

Ankit P.

Designer

> "AnyDesk also provides security features like encryption, authentication, and access controls to protect my remote desktop sessions which is one of..."

[See full review](https://www.capterra.com/p/149595/AnyDesk/#Capterra___5090654)

DC

Divaldo C.

CEO

> "I noticed a failure in remote access on Mac devices, I couldn't get control over the machine."

[See full review](https://www.capterra.com/p/149595/AnyDesk/#Capterra___4945490)

FN

Florence N.

SCRUM MASTER

> "I use Anydesk a lot to connect to my coworkers and quickly collaborate on tasks within the project."

[See full review](https://www.capterra.com/p/149595/AnyDesk/#Capterra___6335100)

VV

Vimal V.

Front end Developer

> "Some times Anydesk gets disconnected automatically also when client clicks on Accept it gets stuck."

[See full review](https://www.capterra.com/p/149595/AnyDesk/#Capterra___4806664)

URA

Umesh Raj A.

Manager

> "The software's cross-platform compatibility is also appreciated, as it supports various operating systems, enabling users to connect and control..."

[See full review](https://www.capterra.com/p/149595/AnyDesk/#Capterra___4809664)

AC

Andres C.

Translator

> "In the same way, and perhaps due to external factors such as the network connection, the distance, things that are out of the control of the..."

[See full review](https://www.capterra.com/p/149595/AnyDesk/#Capterra___3755619)

Junaid E.

IT Manager

> "Interface is straightforward and file transfer works reliably."

[See full review](https://www.capterra.com/p/149595/AnyDesk/#Capterra___6881736)

Mohammad A.

arma

> "The whiteboard is unnecessaryScreen sharing is slow motion (either from the internet or the software needs to be updated)"

[See full review](https://www.capterra.com/p/149595/AnyDesk/#Capterra___4955864)

DA

Dennis A.

FACADE DESIGNER

> "I can access it anytime and superfast in my laptop and my mobile phone."

[See full review](https://www.capterra.com/p/149595/AnyDesk/#Capterra___6331004)

RK

Robyn K.

Attorney

> "I hate that you can’t mirror your multiple desktops on two screens."

[See full review](https://www.capterra.com/p/149595/AnyDesk/#SoftwareAdvice___5075912)

Francisco José A.

Innovation Lead

> "I was team manager and the anydesk number was the most popular number of each of my team members, at the minimum problem, just share that number and..."

[See full review](https://www.capterra.com/p/149595/AnyDesk/#Capterra___4803225)

RK

Robyn K.

Attorney

> "I don’t know if they have poor record keeping or what the issue is, but it’s unreliable and I have demanded a refund."

[See full review](https://www.capterra.com/p/149595/AnyDesk/#SoftwareAdvice___5075912)

Junaid E.

IT Manager

> "Overall, AnyDesk is reliable and efficient remote access tool that is great for both personal and professional use."

[See full review](https://www.capterra.com/p/149595/AnyDesk/#Capterra___6881736)

MR

Mahfujur R.

P.A to The Deputy Director General Programe

> "AnyDesk has limited customization options compared to other remote access software, which can make it difficult to tailor the software to their..."

[See full review](https://www.capterra.com/p/149595/AnyDesk/#Capterra___4694799)

MR

Marek R.

Java Developer

> "The speed and efficiency of our support team made a lasting impression on the customer."

[See full review](https://www.capterra.com/p/149595/AnyDesk/#Capterra___6808180)

Lena J B.

Program Coordinator

> "It might disappoint you if the users have shaky internet connections."

[See full review](https://www.capterra.com/p/149595/AnyDesk/#Capterra___4809351)

RAS

Rachelle Anne S.

RCS

> "It is very convenient for employees to monitor their work wether working from office or on field."

[See full review](https://www.capterra.com/p/149595/AnyDesk/#Capterra___6309110)

AG

Ashfaq G.

Business Development Manager

> "Sometimes real-time issues and delays in connecting with the host some time."

[See full review](https://www.capterra.com/p/149595/AnyDesk/#Capterra___5091306)

AkG

Ajay kumar G.

Full Stack Developer

> "These are the main reasons for using AnyDesk and compare to other Screen monitoring tool t's really very well and you can able to connect multiple..."

[See full review](https://www.capterra.com/p/149595/AnyDesk/#Capterra___6113625)

AA

Akinsanmi A.

Quality manager

> "File transfer was quite slow and it took ages to move files"

[See full review](https://www.capterra.com/p/149595/AnyDesk/#Capterra___5095290)

SA

Sara A.

Engineer

> "Never hangs and requires very little resources, plus it's very easy yo use for everyone and makes my work easier and faster as i can fix many..."

[See full review](https://www.capterra.com/p/149595/AnyDesk/#Capterra___6306129)

VR

Verified Reviewer

Clinical app

> "Does not have as many features as some of its competitors, such as TeamViewer."

[See full review](https://www.capterra.com/p/149595/AnyDesk/#Capterra___4988431)

VR

Verified Reviewer

Developer

> "It provides robust security features, ensuring safe connections."

[See full review](https://www.capterra.com/p/149595/AnyDesk/#Capterra___6337780)

IS

Ivy S.

Network Engineer

> "It isn't clear to normal users how it works right off the bat to secure a system with a password."

[See full review](https://www.capterra.com/p/149595/AnyDesk/#Capterra___6119769)

URA

Umesh Raj A.

Manager

> "It is praised for its fast and responsive performance, allowing users to remotely access and control their computers with minimal lag or delay."

[See full review](https://www.capterra.com/p/149595/AnyDesk/#Capterra___4809664)

Gustavo P.

Infrastructure and Network Administrator

> "The small letters in the contract agreement states that if you cancel the service you need to do it 90 days befor the software expire, if you didn’t..."

[See full review](https://www.capterra.com/p/149595/AnyDesk/#Capterra___3709846)

NB

Nuvvula B.

product speciallist

> "at the time of meetings it will help me a lot by accessing on my mobile and also in the screen sharing while explaining the topic to my team."

[See full review](https://www.capterra.com/p/149595/AnyDesk/#Capterra___4939186)

MH

Matt H.

Self-employed

> "So I searched for an alternative for Desktop and Mobile Remote Support as I do a few times. And let me tell you: That wasn't easy!"

[See full review](https://www.capterra.com/p/149595/AnyDesk/#Capterra___4953865)

[View Reviews](https://www.capterra.com/p/149595/AnyDesk/reviews/)

## User interface

[BeyondTrust Remote Support](https://www.capterra.com/p/86962/Bomgar/)

4.59 (2,009)

No images or videos  
provided by vendor

### Features

Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

\--% Fit

vs

\--% Fit

Access Controls/Permissions

207

Important

Activity Dashboard

150

Important

Activity Tracking

120

Important

BeyondTrust Remote Support

Top features

27/46

-   Access Controls/Permissions
-   Activity Dashboard
-   Activity Tracking
-   AI Copilot
-   Annotations
-   API
-   Audit Trail
-   Chat/Messaging
-   Collaboration Tools
-   Compliance Management
-   CRM
-   Customizable Branding
-   Customizable Reports
-   Diagnostic Tools
-   File Sharing
-   File Transfer
-   Generative AI
-   Multi-Channel Communication
-   Multiple User Accounts
-   Real-Time Chat
-   Real-Time Monitoring
-   Real-Time Notifications
-   Real-Time Updates
-   Remote Access/Control
-   Remote Monitoring & Management
-   Remote Update/Installation
-   Reporting/Analytics
-   Screen Sharing
-   Self Service Portal
-   Server Monitoring
-   Session Recording
-   Session Transfer
-   Single Sign On
-   SSL Security
-   Summary Reports
-   Support Ticket Management
-   Surveys & Feedback
-   Third-Party Integrations
-   Troubleshooting
-   Two-Factor Authentication
-   Two-Way Audio & Video
-   Unattended Access
-   User Management
-   Video Conferencing
-   Video Support
-   Workflow Management

[See all features](https://www.capterra.com/p/86962/Bomgar/#features)

AnyDesk

23/46

-   Access Controls/Permissions
-   Activity Dashboard
-   Activity Tracking
-   AI Copilot
-   Annotations
-   API
-   Audit Trail
-   Chat/Messaging
-   Collaboration Tools
-   Compliance Management
-   CRM
-   Customizable Branding
-   Customizable Reports
-   Diagnostic Tools
-   File Sharing
-   File Transfer
-   Generative AI
-   Multi-Channel Communication
-   Multiple User Accounts
-   Real-Time Chat
-   Real-Time Monitoring
-   Real-Time Notifications
-   Real-Time Updates
-   Remote Access/Control
-   Remote Monitoring & Management
-   Remote Update/Installation
-   Reporting/Analytics
-   Screen Sharing
-   Self Service Portal
-   Server Monitoring
-   Session Recording
-   Session Transfer
-   Single Sign On
-   SSL Security
-   Summary Reports
-   Support Ticket Management
-   Surveys & Feedback
-   Third-Party Integrations
-   Troubleshooting
-   Two-Factor Authentication
-   Two-Way Audio & Video
-   Unattended Access
-   User Management
-   Video Conferencing
-   Video Support
-   Workflow Management

[See all features](https://www.capterra.com/p/149595/AnyDesk/#features)

### Recognition

No recognitions have been awarded to BeyondTrust Remote Support

No recognitions have been awarded to AnyDesk

### Deployment & support

BeyondTrust Remote Support

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

AnyDesk

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

### Company Details

BeyondTrust Remote Support

-   By BeyondTrust
-   Located in United States
-   Founded in 1985

AnyDesk

-   By AnyDesk Software
-   Located in Germany
-   Founded in 2014

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4.5

Ease of Use

4.8

[View full comparison](https://www.capterra.com/compare/86962-177094/Bomgar-vs-Supremo-Remote-Desktop)

[AnyDesk](https://www.capterra.com/p/149595/AnyDesk/)[4.61 (1,778)](https://www.capterra.com/p/149595/AnyDesk/reviews/)

vs

[GoToMyPC](https://www.capterra.com/p/193062/GoToMyPC/)[4.82 (586)](https://www.capterra.com/p/193062/GoToMyPC/reviews/)

€22.9/month

Price

$35/month

4.5

Features

4.8

4.7

Ease of Use

4.9

[View full comparison](https://www.capterra.com/compare/149595-193062/AnyDesk-vs-GoToMyPC)

[BeyondTrust Remote Support](https://www.capterra.com/p/86962/Bomgar/)[4.59 (2,009)](https://www.capterra.com/p/86962/Bomgar/reviews/)

vs

[Iperius Remote](https://www.capterra.com/p/219280/Iperius-Remote/)[4.25 (227)](https://www.capterra.com/p/219280/Iperius-Remote/reviews/)

$1995/month

Price

€8.39/month

4.5

Features

4.2

4.5

Ease of Use

4.4

[View full comparison](https://www.capterra.com/compare/86962-219280/Bomgar-vs-Iperius-Remote)

[AnyDesk](https://www.capterra.com/p/149595/AnyDesk/)[4.61 (1,778)](https://www.capterra.com/p/149595/AnyDesk/reviews/)

vs

[Iperius Remote](https://www.capterra.com/p/219280/Iperius-Remote/)[4.25 (227)](https://www.capterra.com/p/219280/Iperius-Remote/reviews/)

€22.9/month

Price

€8.39/month

4.5

Features

4.2

4.7

Ease of Use

4.4

[View full comparison](https://www.capterra.com/compare/149595-219280/AnyDesk-vs-Iperius-Remote)

[BeyondTrust Remote Support](https://www.capterra.com/p/86962/Bomgar/)[4.59 (2,009)](https://www.capterra.com/p/86962/Bomgar/reviews/)

vs

[ISL Light](https://www.capterra.com/p/146892/ISL-Light/)[4.74 (779)](https://www.capterra.com/p/146892/ISL-Light/reviews/)

$1995/month

Price

$34.9/month

4.5

Features

4.6

4.5

Ease of Use

4.7

[View full comparison](https://www.capterra.com/compare/86962-146892/Bomgar-vs-ISL-Light)

[AnyDesk](https://www.capterra.com/p/149595/AnyDesk/)[4.61 (1,778)](https://www.capterra.com/p/149595/AnyDesk/reviews/)

vs

[Supremo Remote Desktop](https://www.capterra.com/p/177094/Supremo-Remote-Desktop/) [4.67 (447)](https://www.capterra.com/p/177094/Supremo-Remote-Desktop/reviews/)

€22.9/month

Price

$199/year

4.5

Features

4.5

4.7

Ease of Use

4.8

[View full comparison](https://www.capterra.com/compare/149595-177094/AnyDesk-vs-Supremo-Remote-Desktop)