# Compare BeyondTrust Remote Support vs LogMeIn Rescue 2026 | Capterra

> Unsure of what to choose? Check Capterra to compare BeyondTrust Remote Support and LogMeIn Rescue based on pricing, features, product details, and verified reviews.

Source: https://www.capterra.com/compare/86962-161344/Bomgar-vs-LogMeIn-Rescue

---

# BeyondTrust Remote Support vs LogMeIn Rescue Features and Cost Comparison

Last updated April 1st, 2026

Provider data verified by our Software Research team, and reviews  
moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/)

Your comparison:

BeyondTrust Remote SupportLogMeIn Rescue2/4 selected

[BeyondTrust Remote Support](https://www.capterra.com/p/86962/Bomgar/)[4.6 (2,009)](https://www.capterra.com/p/86962/Bomgar/reviews/)

[LogMeIn Rescue](https://www.capterra.com/p/161344/LogMeIn-Rescue/)[4.6 (163)](https://www.capterra.com/p/161344/LogMeIn-Rescue/reviews/)

[## BeyondTrust Remote Support](https://www.capterra.com/p/86962/Bomgar/)[4.6 (2,009)](https://www.capterra.com/p/86962/Bomgar/reviews/)

Starting Price

$1995.00/month

Value-for-Money

4.4

Functionality

4.5

Ease of Use

4.5

Customer Service

4.5

Reviews Sentiment

Based on [2,009 reviews](#user-reviews)

Positive

1,874

Neutral

116

Negative

19

[## LogMeIn Rescue](https://www.capterra.com/p/161344/LogMeIn-Rescue/)[4.6 (163)](https://www.capterra.com/p/161344/LogMeIn-Rescue/reviews/)

Starting Price

$109.00/month

Value-for-Money

4.2

Functionality

4.6

Ease of Use

4.6

Customer Service

4.4

Reviews Sentiment

Based on [163 reviews](#user-reviews)

Positive

158

Neutral

4

Negative

1

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## Summary

* * *

Key features rated by users

Features selected based on 5,751 reviews from remote support software users.  
about the Fit Score methodology.

Fit Score methodology

Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about.

  

If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology

62%Fit

Missing features

Feature ratings

Single Sign On

NA

Remote Access/Control

4.7

SSL Security

NA

Multi-Channel Communication

4.2

Unattended Access

4.3

63%Fit

Missing features

Feature ratings

Single Sign On

NA

Remote Access/Control

4.7

SSL Security

NA

Multi-Channel Communication

5.0

Unattended Access

4.4

User satisfaction

User satisfaction

4.6

User reviews[2,009](https://www.capterra.com/p/86962/Bomgar/reviews/)

Ease of use

4.5

Functionality

4.5

Value for money

4.4

Customer support

4.5

User satisfaction

4.6

User reviews[163](https://www.capterra.com/p/161344/LogMeIn-Rescue/reviews/)

Ease of use

4.6

Functionality

4.6

Value for money

4.2

Customer support

4.4

Price starts from

Price starts from

$1995Per Month

-   Free version
-   Free trial

Price starts from

$109Flat Rate, Per Month

-   Free version
-   Free trial

Best for

Best for

BeyondTrust Remote Support offers the capabilities that enterprise level IT and customer support organizations need. We serve all industries.

Best for

Small Business, Mid Size Business, and Large Enterprises in Internal IT; MSPs, Professional Helpdesk, Customer Care, and Tech Support organizations.

## User reviews

Pros & cons

SnQ

Sebastián Q.

Cybersecurity Manager SR

> "What I like most about BeyondTrust is the ability to control remote connections and have continuos monitoring of who is using the tool and their behavior when the..."

[See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___6691564)

DS

David S.

Informatics Technical Service Specialist

> "A couple of times my account has been blocked, probably by several wrong password attempts, and Bomgar remsupport web portal didn’t have the password recovery/reset..."

[See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___4728901)

Priyanka S.

Head of Growth Marketing

> "Its reliable and secure, with great features like session recording and cross-platform compatibility. While it can be a bit pricey and complicated to set up, it’s..."

[See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___6646755)

AP

Adam P.

IT Technician

> "I have noticed that platform requires a reliable internet connection to function properly. If a user's internet connection is slow or unstable, this could impact the..."

[See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___4727774)

JJ

Jonathan J.

Network Administrator

> "We started out with just a few licenses and during COVID added more since more users were at home but afterwards we realized how great it was and kept our licenses..."

[See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___6299379)

Priyanka S.

Head of Growth Marketing

> "Its bit pricey, especially for smaller teams."

[See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___6646755)

NW

Nathan W.

Engineer

> "This allows our IT department to be decentralized, and our engineers to be decentralized as well."

[See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___6333625)

PV

Prasun V.

Manager

> "Moreover, clients with slow or temperamental web associations might encounter troubles utilizing remote help administrations, as the association may not be..."

[See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___4719980)

SD

Shivang D.

VP Global Payer Relations

> "Most of all, my analytics team is able to get real time info on session logs and ticket tracking, in order to track how often my team accesses support features."

[See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___4826695)

Aditya S.

Student

> "One of the main concerns that some users may have is the security of their personal information and data when allowing a remote technician to access their computer or..."

[See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___4599579)

AP

Adam P.

IT Technician

> "One important aspect I appreciate is the platform's security measures which protect my remote sessions which includes encryption, two-factor authentication, and..."

[See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___4727774)

VR

Verified Reviewer

Search Engine Evaluator

> "Remote support software relies on internet connectivity, so if there are connectivity issues, it may not be possible to provide support to the remote device."

[See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___4601783)

JB

James B.

executive director

> "i use BeyondTrust remote support to offer technical assistance to field team, I like the ability to send instant messages, The application has friendly user interface..."

[See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___4999163)

OL

Oshadhi L.

Software Engineer

> "Main interface is little bit complex for the first time users."

[See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___4769646)

JF

Javier F.

COO

> "When most of your work consists of being with computers, connecting with other people or having access to different things, it is very important to have a program that..."

[See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___4735365)

HS

Harsha S.

Developer

> "Some complex or feature-heavy could be overwhelming for users who are looking for a more streamlined solution, which could limit their effectiveness for certain users..."

[See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___4614896)

Rowena Joy R.

IT Support Specialist

> "What I like most about Remote Support is it allows me to view, control and even perform troubleshooting on the user's machine."

[See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___4733249)

PV

Prasun V.

Manager

> "I don't have individual inclinations or feelings, and I don't utilize remote help."

[See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___4719980)

Shristi R.

Marketing Manager

> "With its high level capacities and responsive client care, BeyondTrust Remote Help guarantees a smooth and fulfilling remote help insight for all clients."

[See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___4902834)

VR

Verified Reviewer

Service desk

> "It shows screen very blury to Admin that make it difficult to read small text in others system"

[See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___4590530)

Samuel P.

Business Administrator

> "Being able to have this software makes work much easier because you can do remote support from anywhere in the world, solving and repairing problems quickly, saving..."

[See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___4706042)

SM

Stephanie M.

student

> "What I do not like about this app is that it is not user-friendly it is often difficult for the same family member to try to access the app to use because it's not..."

[See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___3507272)

SnQ

Sebastián Q.

Cybersecurity Manager SR

> "It is a great tool and is easy to use and to teach the end user how to connect and how to create a temporary connection to the third party and how to check the logs..."

[See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___6691564)

VR

Verified Reviewer

Sr. Engineer- Design & Development

> "Main backlog is that it don't have audio conferencing during remote session."

[See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___3532008)

DS

David S.

Informatics Technical Service Specialist

> "I like that my division and team can save and classify all the servers so that you can search them and access remotely so quickly."

[See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___4728901)

Aditya S.

Student

> "While remote support can be a convenient way to receive technical assistance, there are some potential downsides to using this type of service."

[See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___4599579)

AG

Adam G.

deputy executive director

> "i use BeyondTrust remote support to handle clients concerns, i like its friendly interface, Email automation makes it the best application to use"

[See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___4985246)

ER

Edgar R.

Endpoint Technician

> "Although a specific issue in my company, there seem to be some issues that arise with every new mac operating system."

[See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___3503734)

VR

Verified Reviewer

Senior Engineer - Information Security

> "A really good tool which requires proper implementation to meet the organisations requirements. If it is deployed properly, the tool can operate perfectly with minimal..."

[See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___4775287)

CJ

Changdae J.

IT support

> "App deployment can be tricky with the installer deleting after installation."

[See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___4572630)

PV

Prasun V.

Manager

> "Also, remote help administrations can frequently be gotten to from anyplace with a web association, giving more prominent adaptability and comfort to clients."

[See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___4719980)

VR

Verified Reviewer

Online Marketer

> "Their customer support service is not great. Since English is not their first language and they were hired just to answer a phone, they are of very little help. "

[See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___4386422)

Amit B.

Systems Developer II

> "The flexibility to be able to use this remote assistance solution from anywhere , from any OS helps a lot on daily basis."

[See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___4842972)

DC

Daisy C.

CONTROLLER/OFFICE MANAGER

> "sometimes session may lag or conflict with anti-virus software."

[See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___4303803)

PJ

Payal J.

ASE

> "The best part of using BeyondTrust is that it can be used on any OS as it has Cross-platform access."

[See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___4877864)

JD

Jennie D.

Software Installer

> "I do not like that the session will go grey and you have to start the session all over again."

[See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___3478253)

VR

Verified Reviewer

Web developer

> "We use this software to support our team from anywhere means if our team member is not available at the office then it is the best tool to connect with them, another..."

[See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___4685181)

VR

Verified Reviewer

Sr. Engineer- Design & Development

> "It's user interface is not friendly as training session is required to understand this tool before use of same."

[See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___3532008)

VR

Verified Reviewer

Software developer

> "I can support my collaborators as if I were right by their side thanks to its functions including screen sharing and remote control, file sharing, and mobile device..."

[See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___4443834)

VR

Verified Reviewer

Software Engineer

> "Sometime it lags due to fluctuation in internet."

[See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___4276302)

Varun K.

Cloud Operation Engineer

> "In Remote support the most likely thing is that you can get remote support of the user who is facing the issue & not able to solve their issue simply you can get user..."

[See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___3742988)

AG

Amardeep G.

Call Centre

> "It can crash at times or can malfunction."

[See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___4298825)

SR

Sakshi R.

Infrastructure Engineer

> "Being a infrastructure engineer I am using remote support tool to provide support and help to developers and internal members of organisation.several times we need to..."

[See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___4115440)

AI

Aleksandr I.

Data Scientist

> "Sometimes the tool has connectivity issues"

[See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___3503935)

HS

Harsha S.

Developer

> "he benefits of quick and easy access to remote systems, powerful collaboration and communication features, and advanced diagnostic and reporting tools make it well..."

[See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___4614896)

GR

Guillaume R.

CS

> "Connectivity issues with Internet makes things obviously really complicated to handle"

[See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___3522012)

JF

Javier F.

COO

> "Another very useful option is for the computer to access your computer or to be able to follow some learning steps"

[See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___4735365)

VR

Verified Reviewer

Software Engineering

> "Remote access is sometimes getting lack ."

[See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___4606383)

VR

Verified Reviewer

IT Systems Administrator

> "I enjoyed the integrated permission features with our domain such as the intuitive ability yo elevate to administrator access during remote sessions."

[See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___4349175)

FB

Francesca B.

Head of HR

> "There is not real integration with BambooHR"

[See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___4381741)

JD

Jennie D.

Software Installer

> "I like the Pin feature which allows you to Pin a session and come back to it even if it is 24 hours later. "

[See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___3478253)

MM

Marc M.

Owner

> "some users had trouble downloading and running the software. "

[See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___3494445)

HM

Hannah M.

Business Analyst

> "I like the ease of sharing my screen with someone from IT so I don't have to try to figure out how to solve the issue."

[See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___4813783)

LD

Lauren D.

Researcher

> "but it is suuuuuuuper slow and disconnects"

[See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___3817425)

AP

Adam P.

IT Technician

> "It is a very useful tool for IT support, troubleshooting, and collaboration purposes."

[See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___4727774)

JB

Jeremy B.

Sr. Analyst

> "Only IT sees value in this. If you are trying to use this for any other department, the value just isn't there so this is a hard sell to really push out and..."

[See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___3394267)

HS

Harsha S.

Developer

> "Remote support software is designed to make it easier for businesses and IT teams to provide assistance and troubleshoot issues for remote users."

[See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___4614896)

VR

Verified Reviewer

Communications Director

> "getting buy-in from the boots on the ground is never easy."

[See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___4415104)

Shristi R.

Marketing Manager

> "Its easy to use interface, consistent network, and hearty security highlights give a dependable and proficient remote help arrangement."

[See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___4902834)

MP

Matthew P.

Network Coordinator

> "Sometimes hard to get access to admin level privilege's or access the local admin account on a users computer."

[See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___2981435)

ZS

Zhanara S.

Technical Documentation Engineer

> "Remote control and screen sharing are very convenient functionalities for me."

[See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___4775017)

Thomas F.

It administrator

> "Sometimes the software can be buggy and if it's not continually up to date you will run into issues that's what I've learned"

[See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___3440609)

SR

Sakshi R.

Infrastructure Engineer

> "Also beyond trust remote support allows me to deploy new version or patches on servers without manually login on server which I like the most."

[See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___4115440)

Matt G.

IT Systems Supervisor

> "I really struggle to find anything I don't like about this tool. If anything, perhaps a more modern looking interface would be desirable, but it's not like it's..."

[See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___3186400)

AA

Abigail A.

Nurse

> "Remote support is fast and could ease your computer problems by remotely securing another person to check your computer and really will know the TECH problems will be..."

[See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___4300553)

CM

Craig M.

Corporate infrastructure engineer

> "The connection can be slow if the end user doesn’t have a good network."

[See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___3108990)

CJA

Colin-James A.

Apprentice

> "Overall it is a great service and i would highly recommend it to anyone looking for easy ways to use remote support"

[See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___6342719)

TW

TD W.

Helpdesk Engineer

> "Sometimes after getting connected with the customer, the elevated privileges can become cumbersome and sometimes time-intensive, either because the customer does not..."

[See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___2164787)

SR

Sakshi R.

Infrastructure Engineer

> "The best thing is remote support allows users to connect to client's system using link or session key, so it's easy to connect on another's system."

[See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___4115440)

CR

Carol R.

Owner

> "There are times when I accept, the Remote Support can not get connected properly. "

[See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___2912064)

OS

Oguzhan S.

IT Specialist

> "BeyondTrust Remote Support has greatly enhanced our remote support operations."

[See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___4905359)

GM

Gina M.

Technology Instructor

> "Sometimes a bit of a lag on screen when working on the clients computer"

[See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___3350964)

VR

Verified Reviewer

Advisor

> "Great in proving granular support both for Windows and Linux based platformsEasy to use and access features provided to users to preform quick fixes ( bulk of issues)..."

[See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___4115350)

MO

Mark O.

Senior Systems Administrator

> "What I least least about Bomgar are the lack of certain features that other similar products offer such as the ability to run remote installations and scripts or view..."

[See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___2681641)

NW

Nathan W.

Engineer

> "It works well and seems to have good performance."

[See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___6333625)

KJ

Kevin J.

Programmer

> "Sometimes the connectivity is poor with multi-monitors."

[See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___2876194)

Priyanka S.

Head of Growth Marketing

> "Its easy to use and super secure."

[See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___6646755)

VH

Victoria H.

Manager

> "I did not like how difficult it could be to get both ends of the system to work and it often had to happen multiple times"

[See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___3160243)

MS

Monalisha S.

Analyst

> "It makes troubleshooting remote desktops easy and very smooth controls."

[See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___4873504)

MT

Meghan T.

Instructional Systems Designer

> "Remote user can’t always see the window that pops up when the run a program."

[See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___3197691)

[View Reviews](https://www.capterra.com/p/86962/Bomgar/reviews/)

AM

Andrea M.

Vice President, Instructional Design Services

> "We stayed with LogMeIn Rescue because it was quick, easy to navigate, and provided a reliable connection to our..."

[See full review](https://www.capterra.com/p/161344/LogMeIn-Rescue/#Capterra___6851907)

PR

Pushkar R.

Desktop Support Engineer

> "file sharing is take to much time & some time remote is auto disconnected"

[See full review](https://www.capterra.com/p/161344/LogMeIn-Rescue/#Capterra___4155628)

MN

Mihai N.

Project Manager

> "The user accounts are easy to create and we can support he customers quite easy."

[See full review](https://www.capterra.com/p/161344/LogMeIn-Rescue/#Capterra___7005360)

JJ

Julie J.

Telecom Lead Engineer

> "Some users have a hard time figuring out the download of the software and then approving access, makes it a..."

[See full review](https://www.capterra.com/p/161344/LogMeIn-Rescue/#Capterra___2931555)

MG

Michael G.

President

> "Ease of setup and intuitive interface for admin and client"

[See full review](https://www.capterra.com/p/161344/LogMeIn-Rescue/#Capterra___6484337)

Joshua R.

OneSupport Lead Technician

> "Another thing is that I dont particularly care for how easy it is for scam companies to get a license to use..."

[See full review](https://www.capterra.com/p/161344/LogMeIn-Rescue/#Capterra___3198150)

AA

Amit A.

Senior Procurement Specialist

> "ogMeIn Rescue is well suited in enterprises that require 24/7 user functionality."

[See full review](https://www.capterra.com/p/161344/LogMeIn-Rescue/#SoftwareAdvice___6160326)

Ryan P.

Supervisor of Cadet Engagement

> "I don't like that the client has to download an applet in order to benefit from the service."

[See full review](https://www.capterra.com/p/161344/LogMeIn-Rescue/#Capterra___2100920)

[View Reviews](https://www.capterra.com/p/161344/LogMeIn-Rescue/reviews/)

## User interface

[BeyondTrust Remote Support](https://www.capterra.com/p/86962/Bomgar/)

4.59 (2,009)

[LogMeIn Rescue](https://www.capterra.com/p/161344/LogMeIn-Rescue/)

4.64 (163)

### Features

Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

\--% Fit

vs

\--% Fit

Access Controls/Permissions

207

Important

Activity Dashboard

150

Important

Activity Tracking

120

Important

BeyondTrust Remote Support

Top features

27/46

-   Access Controls/Permissions
-   Activity Dashboard
-   Activity Tracking
-   AI Copilot
-   Annotations
-   API
-   Audit Trail
-   Chat/Messaging
-   Collaboration Tools
-   Compliance Management
-   CRM
-   Customizable Branding
-   Customizable Reports
-   Diagnostic Tools
-   File Sharing
-   File Transfer
-   Generative AI
-   Multi-Channel Communication
-   Multiple User Accounts
-   Real-Time Chat
-   Real-Time Monitoring
-   Real-Time Notifications
-   Real-Time Updates
-   Remote Access/Control
-   Remote Monitoring & Management
-   Remote Update/Installation
-   Reporting/Analytics
-   Screen Sharing
-   Self Service Portal
-   Server Monitoring
-   Session Recording
-   Session Transfer
-   Single Sign On
-   SSL Security
-   Summary Reports
-   Support Ticket Management
-   Surveys & Feedback
-   Third-Party Integrations
-   Troubleshooting
-   Two-Factor Authentication
-   Two-Way Audio & Video
-   Unattended Access
-   User Management
-   Video Conferencing
-   Video Support
-   Workflow Management

[See all features](https://www.capterra.com/p/86962/Bomgar/#features)

LogMeIn Rescue

25/46

-   Access Controls/Permissions
-   Activity Dashboard
-   Activity Tracking
-   AI Copilot
-   Annotations
-   API
-   Audit Trail
-   Chat/Messaging
-   Collaboration Tools
-   Compliance Management
-   CRM
-   Customizable Branding
-   Customizable Reports
-   Diagnostic Tools
-   File Sharing
-   File Transfer
-   Generative AI
-   Multi-Channel Communication
-   Multiple User Accounts
-   Real-Time Chat
-   Real-Time Monitoring
-   Real-Time Notifications
-   Real-Time Updates
-   Remote Access/Control
-   Remote Monitoring & Management
-   Remote Update/Installation
-   Reporting/Analytics
-   Screen Sharing
-   Self Service Portal
-   Server Monitoring
-   Session Recording
-   Session Transfer
-   Single Sign On
-   SSL Security
-   Summary Reports
-   Support Ticket Management
-   Surveys & Feedback
-   Third-Party Integrations
-   Troubleshooting
-   Two-Factor Authentication
-   Two-Way Audio & Video
-   Unattended Access
-   User Management
-   Video Conferencing
-   Video Support
-   Workflow Management

[See all features](https://www.capterra.com/p/161344/LogMeIn-Rescue/#features)

### Recognition

No recognitions have been awarded to BeyondTrust Remote Support

No recognitions have been awarded to LogMeIn Rescue

### Deployment & support

BeyondTrust Remote Support

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

LogMeIn Rescue

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

### Company Details

BeyondTrust Remote Support

-   By BeyondTrust
-   Located in United States
-   Founded in 1985

LogMeIn Rescue

-   By GoTo
-   Located in United States
-   Founded in 2003

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[LogMeIn Rescue](https://www.capterra.com/p/161344/LogMeIn-Rescue/)[4.64 (163)](https://www.capterra.com/p/161344/LogMeIn-Rescue/reviews/)

vs

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4.5

Ease of Use

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[LogMeIn Rescue](https://www.capterra.com/p/161344/LogMeIn-Rescue/)[4.64 (163)](https://www.capterra.com/p/161344/LogMeIn-Rescue/reviews/)

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Features

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4.6

Ease of Use

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