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Users in any type of business or organization who need to remotely access their work and/or home computers, or remotely support clients' computers.
BeyondTrust Remote Support offers the capabilities that enterprise level IT and customer support organizations need. We serve all industries.
I had a search on the interwebs and found Splashtop offering a free trial. Installed it, used it and was immediately impressed and pleased to have found a solution that worked and fit our budget.
Support is clueless and the follow up is very poor. If you need to service your clients in a timely manner, this may not work for you.
This software makes it super easy to work from home-or anywhere you want for that matter. I liked that it allows you see your computer at work's screen.
Only downside is if you connect from one machine to a remote pc and leave it connected you can’t connect to a 2nd machine. I tried to disconnect but it never seems to work.
The remote access and control is very reliable, fast, and secure, and it's so great to be able to access any file or program while away from your computer.
This can sometimes be an annoyance in overlap over who actually is controlling the screen at one time.
I tried a few different remote access applications and for the price Splashtop is by far the best. The ease of setup and connecting to the remote systems is great.
I was a bit confused about finding the correct software package on the website.
My experience with this software had been wonderful. The flexibility of the app, easy access,and the entire developer options makes it convenient for me to use and I admire not a lot.
Odd behavior with inherited permissions. Also, the drag and drop function does not work as intended.
It has been wonderful to have this tool in my back pocket when I need to help a customer with an issue they are having on their own computer.
I have not had to deal with the software vendor directly but their software is just terrible.
It is super user friendly and easy to adapt to it. It has amazing features that allows a one stop shop which is amazing.
It was a bit of a pickle to get set up and if there's a connection problem at either end it's pretty useless.
Its a great tool for remote support. Its canned scripts are super awesome.it also has an integrated presentation feature which is very good to train the customers.
It can be difficult to initiate and once initiated it can be difficult to get it to stay connected to my customers screen.
Speaker 1: Hi, my name is Sabrina. I'm a billing specialist, and I give Splashtop Remote Control four out of five stars. And for more reviews like this, you can click below. We use Splashtop to connect to the computers that are in our offices when we're working from home. We also use it to get into the client's computer to troubleshoot and to solve problems from there. What I like the most about Splashtop is that it's really easy to use. As long as you have the credentials to the computer you want to log into, then you can just put them in, find the name of the computer, and that is all you need to do. What I do not like about Splashtop is that sometimes when you connect to another computer, first of all, you can drag and drop files. And second, it might get slower, and that takes a long time to do things on the computer that you're connected. So I think that's something that they should improve.
Cindy: Hi, my name is Cindy. I am a practice manager. I give a rating of five for this product. Click below for more reviews like this. We tried a few other different softwares for our remote support. However, they didn't meet the expectation. They were slow in response, and I felt like I was wasting more time than gaining in order to get the correct answers that I needed. I chose Remote Support just for the simple fact it's easy to launch, easy to use. The quality is perfect for me, and it's very affordable. It was so easy to import the remote software into my network. I mean, it seems like you want to make something new a little bit more difficult than it is. I just thought it was super easy. It was fast and we were up and running in no time. The best recommendation I can give you prior to onboarding Remote Support is make sure you have the hardware that's necessary for the speed and accuracy of number one, getting the software loaded and number two, the speed in which you get your answers to and from.
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