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Splashtop vs BeyondTrust Remote Support: Which is a better fit?

Updated on February 9th, 2025
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Summary
Key features rated by users
Features selected based on 5,277 reviews from Remote Support users.
% Fit
Missing features
Not enough reviews
Feature ratings
Remote Access/Control
4.8
SSL Security
4.0
Unattended Access
4.5
Server Monitoring
NA
Multi-Channel Communication
NA
% Fit
Missing features
Feature ratings
Remote Access/Control
4.7
SSL Security
NA
Unattended Access
4.3
Server Monitoring
NA
Multi-Channel Communication
4.2
User satisfaction
4.7
User reviews697
Ease of use
4.8
Functionality
4.7
Value for money
4.8
Customer support
4.7
4.6
User reviews2,032
Ease of use
4.5
Functionality
4.5
Value for money
4.4
Customer support
4.5
Price starts from
Monthly subscription
Free version
Free trial
Monthly subscription
Free version
Free trial
Best for

Users in any type of business or organization who need to remotely access their work and/or home computers, or remotely support clients' computers.

BeyondTrust Remote Support offers the capabilities that enterprise level IT and customer support organizations need. We serve all industries.

User reviews
pros & cons
1 / 4
View Reviews
1 / 4
View Reviews
Video reviews
video-3cb20419-d626-4799-98e4-08da44f40610
Sabrina C
Billing Specialist
4.0

Speaker 1: Hi, my name is Sabrina. I'm a billing specialist, and I give Splashtop Remote Control four out of five stars. And for more reviews like this, you can click below. We use Splashtop to connect to the computers that are in our offices when we're working from home. We also use it to get into the client's computer to troubleshoot and to solve problems from there. What I like the most about Splashtop is that it's really easy to use. As long as you have the credentials to the computer you want to log into, then you can just put them in, find the name of the computer, and that is all you need to do. What I do not like about Splashtop is that sometimes when you connect to another computer, first of all, you can drag and drop files. And second, it might get slower, and that takes a long time to do things on the computer that you're connected. So I think that's something that they should improve.

How Capterra sources reviews
View all video reviews
Cindy M
Practice Manager
5.0

Cindy: Hi, my name is Cindy. I am a practice manager. I give a rating of five for this product. Click below for more reviews like this. We tried a few other different softwares for our remote support. However, they didn't meet the expectation. They were slow in response, and I felt like I was wasting more time than gaining in order to get the correct answers that I needed. I chose Remote Support just for the simple fact it's easy to launch, easy to use. The quality is perfect for me, and it's very affordable. It was so easy to import the remote software into my network. I mean, it seems like you want to make something new a little bit more difficult than it is. I just thought it was super easy. It was fast and we were up and running in no time. The best recommendation I can give you prior to onboarding Remote Support is make sure you have the hardware that's necessary for the speed and accuracy of number one, getting the software loaded and number two, the speed in which you get your answers to and from.

How Capterra sources reviews
View all video reviews
User interface
162972 video thumbnail}
1 Video
86962 video thumbnail}
1 Video
162972
4 screenshots
86962
3 screenshots
Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

Logo Img
--%
Logo Img
--%
Access Controls/Permissions
207
Important
Activity Dashboard
388
Important

Splashtop

Top Features
30/44
  • Annotations
  • Audit Trail
  • Compliance Management
  • CRM
  • Customizable Reports
  • Diagnostic Tools
  • Multi-Channel Communication
  • Reporting/Analytics
  • Self Service Portal
  • Server Monitoring
  • Surveys & Feedback
  • Video Conferencing
  • Video Support
  • Workflow Management
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • API
  • Chat/Messaging
  • Collaboration Tools
  • Customizable Branding
  • File Sharing
  • File Transfer
  • Multiple User Accounts
  • Real-Time Chat
  • Real-Time Monitoring
  • Real-Time Notifications
  • Real-Time Updates
  • Remote Access/Control
  • Remote Monitoring & Management
  • Remote Update/Installation
  • Screen Sharing
  • Session Recording
  • Session Transfer
  • Single Sign On
  • SSL Security
  • Summary Reports
  • Support Ticket Management
  • Third-Party Integrations
  • Troubleshooting
  • Two-Factor Authentication
  • Two-Way Audio & Video
  • Unattended Access
  • User Management
See All features
Hide Remote Support Software Features -

BeyondTrust Remote Support

25/44
Show Remote Support Software Features +
Splashtop
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
BeyondTrust Remote Support
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Splashtop
  • By Splashtop
  • Located in United States
  • Founded in 2006
BeyondTrust Remote Support
  • By BeyondTrust
  • Located in United States
  • Founded in 1985
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