# Compare BeyondTrust Remote Support vs SecureLink 2026 | Capterra > Unsure of what to choose? Check Capterra to compare BeyondTrust Remote Support and SecureLink based on pricing, features, product details, and verified reviews. Source: https://www.capterra.com/compare/86962-170423/Bomgar-vs-SecureLink --- # BeyondTrust Remote Support vs SecureLink Features and Cost Comparison Last updated March 13th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: BeyondTrust Remote SupportSecureLink2/4 selected [BeyondTrust Remote Support](https://www.capterra.com/p/86962/Bomgar/)[4.6 (2,010)](https://www.capterra.com/p/86962/Bomgar/reviews/) [SecureLink](https://www.capterra.com/p/170423/SecureLink/)[4.2 (176)](https://www.capterra.com/p/170423/SecureLink/reviews/) [## BeyondTrust Remote Support](https://www.capterra.com/p/86962/Bomgar/)[4.6 (2,010)](https://www.capterra.com/p/86962/Bomgar/reviews/) Starting Price $1995.00/month Value-for-Money 4.4 Functionality 4.5 Ease of Use 4.5 Customer Service 4.5 Reviews Sentiment Based on [2,010 reviews](#user-reviews) Positive 1,875 Neutral 116 Negative 19 [## SecureLink](https://www.capterra.com/p/170423/SecureLink/)[4.2 (176)](https://www.capterra.com/p/170423/SecureLink/reviews/) Starting Price Contact vendor Value-for-Money 4.1 Functionality 4.1 Ease of Use 4 Customer Service 4.1 Reviews Sentiment HS DR Based on [176 reviews](#user-reviews) Positive 148 Neutral 20 Negative 8 ## Not a match? 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Fit Score methodology Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about. If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology 62%Fit Missing features Feature ratings Single Sign On NA Remote Access/Control 4.7 SSL Security NA Multi-Channel Communication 4.2 Unattended Access 4.3 \--%Fit Missing features Not enough reviews Feature ratings Single Sign On 2.0 Remote Access/Control 3.8 SSL Security NA Multi-Channel Communication NA Unattended Access 4.3 User satisfaction User satisfaction 4.6 User reviews[2,010](https://www.capterra.com/p/86962/Bomgar/reviews/) Ease of use 4.5 Functionality 4.5 Value for money 4.4 Customer support 4.5 User satisfaction 4.2 User reviews[176](https://www.capterra.com/p/170423/SecureLink/reviews/) Ease of use 4.0 Functionality 4.1 Value for money 4.1 Customer support 4.1 Price starts from Price starts from $1995Per Month - Free version - Free trial Price starts from \-- - Free version - Free trial Best for Best for BeyondTrust Remote Support offers the capabilities that enterprise level IT and customer support organizations need. We serve all industries. Best for Enterprises and technology vendors, especially those in regulated industries like healthcare, legal, retail, casinos/gaming, manufacturing, government, and more. ## User reviews Pros & cons DN David N. IT Operations Manager > "Remote sessions provide alot of information and helpful features such as file transfers, show current running processes, gives you hardware resource utlization, and..." [See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___7137822) DN David N. IT Operations Manager > "UI could be updated for sure as it just overall looks old." [See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___7137822) DN David N. IT Operations Manager > "The ability to configure and enforce unattended access for all devices is great so the end user doesn't have to do anything." [See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___7137822) Priyanka S. Head of Growth Marketing > "Its bit pricey, especially for smaller teams." [See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___6646755) SnQ Sebastián Q. Cybersecurity Manager SR > "What I like most about BeyondTrust is the ability to control remote connections and have continuos monitoring of who is using the tool and their behavior when the..." [See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___6691564) DS David S. Informatics Technical Service Specialist > "A couple of times my account has been blocked, probably by several wrong password attempts, and Bomgar remsupport web portal didn’t have the password recovery/reset..." [See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___4728901) DN David N. IT Operations Manager > "I like how for agents there is both a desktop app as well as a web app for remote sessions." [See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___7137822) Aditya S. Student > "One of the main concerns that some users may have is the security of their personal information and data when allowing a remote technician to access their computer or..." [See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___4599579) Priyanka S. Head of Growth Marketing > "Its reliable and secure, with great features like session recording and cross-platform compatibility. While it can be a bit pricey and complicated to set up, it’s..." [See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___6646755) VR Verified Reviewer Search Engine Evaluator > "Remote support software relies on internet connectivity, so if there are connectivity issues, it may not be possible to provide support to the remote device." [See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___4601783) NW Nathan W. Engineer > "This allows our IT department to be decentralized, and our engineers to be decentralized as well." [See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___6333625) AP Adam P. IT Technician > "I have noticed that platform requires a reliable internet connection to function properly. If a user's internet connection is slow or unstable, this could impact the..." [See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___4727774) SD Shivang D. VP Global Payer Relations > "Most of all, my analytics team is able to get real time info on session logs and ticket tracking, in order to track how often my team accesses support features." [See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___4826695) PV Prasun V. Manager > "Moreover, clients with slow or temperamental web associations might encounter troubles utilizing remote help administrations, as the association may not be..." [See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___4719980) JB James B. executive director > "i use BeyondTrust remote support to offer technical assistance to field team, I like the ability to send instant messages, The application has friendly user interface..." [See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___4999163) HS Harsha S. Developer > "Some complex or feature-heavy could be overwhelming for users who are looking for a more streamlined solution, which could limit their effectiveness for certain users..." [See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___4614896) Shristi R. Marketing Manager > "With its high level capacities and responsive client care, BeyondTrust Remote Help guarantees a smooth and fulfilling remote help insight for all clients." [See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___4902834) VR Verified Reviewer Service desk > "It shows screen very blury to Admin that make it difficult to read small text in others system" [See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___4590530) SnQ Sebastián Q. Cybersecurity Manager SR > "It is a great tool and is easy to use and to teach the end user how to connect and how to create a temporary connection to the third party and how to check the logs..." [See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___6691564) VR Verified Reviewer Sr. Engineer- Design & Development > "Main backlog is that it don't have audio conferencing during remote session." [See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___3532008) AG Adam G. deputy executive director > "i use BeyondTrust remote support to handle clients concerns, i like its friendly interface, Email automation makes it the best application to use" [See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___4985246) Aditya S. Student > "While remote support can be a convenient way to receive technical assistance, there are some potential downsides to using this type of service." [See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___4599579) DN David N. IT Operations Manager > "Overall it's a great remote support tool." [See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___7137822) CJ Changdae J. IT support > "App deployment can be tricky with the installer deleting after installation." [See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___4572630) Amit B. Systems Developer II > "The flexibility to be able to use this remote assistance solution from anywhere , from any OS helps a lot on daily basis." [See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___4842972) VR Verified Reviewer Online Marketer > "Their customer support service is not great. Since English is not their first language and they were hired just to answer a phone, they are of very little help. " [See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___4386422) JJ Jonathan J. Network Administrator > "We started out with just a few licenses and during COVID added more since more users were at home but afterwards we realized how great it was and kept our licenses..." [See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___6299379) DC Daisy C. CONTROLLER/OFFICE MANAGER > "sometimes session may lag or conflict with anti-virus software." [See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___4303803) PJ Payal J. ASE > "The best part of using BeyondTrust is that it can be used on any OS as it has Cross-platform access." [See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___4877864) VR Verified Reviewer Sr. Engineer- Design & Development > "It's user interface is not friendly as training session is required to understand this tool before use of same." [See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___3532008) VR Verified Reviewer Web developer > "We use this software to support our team from anywhere means if our team member is not available at the office then it is the best tool to connect with them, another..." [See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___4685181) VR Verified Reviewer Software Engineer > "Sometime it lags due to fluctuation in internet." [See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___4276302) VR Verified Reviewer Software developer > "I can support my collaborators as if I were right by their side thanks to its functions including screen sharing and remote control, file sharing, and mobile device..." [See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___4443834) AG Amardeep G. Call Centre > "It can crash at times or can malfunction." [See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___4298825) Varun K. Cloud Operation Engineer > "In Remote support the most likely thing is that you can get remote support of the user who is facing the issue & not able to solve their issue simply you can get user..." [See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___3742988) OL Oshadhi L. Software Engineer > "Main interface is little bit complex for the first time users." [See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___4769646) AP Adam P. IT Technician > "One important aspect I appreciate is the platform's security measures which protect my remote sessions which includes encryption, two-factor authentication, and..." [See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___4727774) PV Prasun V. Manager > "I don't have individual inclinations or feelings, and I don't utilize remote help." [See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___4719980) JF Javier F. COO > "When most of your work consists of being with computers, connecting with other people or having access to different things, it is very important to have a program that..." [See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___4735365) VR Verified Reviewer Software Engineering > "Remote access is sometimes getting lack ." [See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___4606383) SR Sakshi R. Infrastructure Engineer > "Being a infrastructure engineer I am using remote support tool to provide support and help to developers and internal members of organisation.several times we need to..." [See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___4115440) FB Francesca B. Head of HR > "There is not real integration with BambooHR" [See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___4381741) Rowena Joy R. IT Support Specialist > "What I like most about Remote Support is it allows me to view, control and even perform troubleshooting on the user's machine." [See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___4733249) LD Lauren D. Researcher > "but it is suuuuuuuper slow and disconnects" [See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___3817425) HS Harsha S. Developer > "he benefits of quick and easy access to remote systems, powerful collaboration and communication features, and advanced diagnostic and reporting tools make it well..." [See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___4614896) JB Jeremy B. Sr. Analyst > "Only IT sees value in this. If you are trying to use this for any other department, the value just isn't there so this is a hard sell to really push out and..." [See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___3394267) Samuel P. Business Administrator > "Being able to have this software makes work much easier because you can do remote support from anywhere in the world, solving and repairing problems quickly, saving..." [See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___4706042) SM Stephanie M. student > "What I do not like about this app is that it is not user-friendly it is often difficult for the same family member to try to access the app to use because it's not..." [See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___3507272) VR Verified Reviewer IT Systems Administrator > "I enjoyed the integrated permission features with our domain such as the intuitive ability yo elevate to administrator access during remote sessions." [See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___4349175) VR Verified Reviewer Communications Director > "getting buy-in from the boots on the ground is never easy." [See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___4415104) HM Hannah M. Business Analyst > "I like the ease of sharing my screen with someone from IT so I don't have to try to figure out how to solve the issue." [See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___4813783) MP Matthew P. Network Coordinator > "Sometimes hard to get access to admin level privilege's or access the local admin account on a users computer." [See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___2981435) HS Harsha S. Developer > "Remote support software is designed to make it easier for businesses and IT teams to provide assistance and troubleshoot issues for remote users." [See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___4614896) ER Edgar R. Endpoint Technician > "Although a specific issue in my company, there seem to be some issues that arise with every new mac operating system." [See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___3503734) DS David S. Informatics Technical Service Specialist > "I like that my division and team can save and classify all the servers so that you can search them and access remotely so quickly." [See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___4728901) Thomas F. It administrator > "Sometimes the software can be buggy and if it's not continually up to date you will run into issues that's what I've learned" [See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___3440609) Shristi R. Marketing Manager > "Its easy to use interface, consistent network, and hearty security highlights give a dependable and proficient remote help arrangement." [See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___4902834) Matt G. IT Systems Supervisor > "I really struggle to find anything I don't like about this tool. If anything, perhaps a more modern looking interface would be desirable, but it's not like it's..." [See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___3186400) SR Sakshi R. Infrastructure Engineer > "Also beyond trust remote support allows me to deploy new version or patches on servers without manually login on server which I like the most." [See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___4115440) CM Craig M. Corporate infrastructure engineer > "The connection can be slow if the end user doesn’t have a good network." [See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___3108990) AA Abigail A. Nurse > "Remote support is fast and could ease your computer problems by remotely securing another person to check your computer and really will know the TECH problems will be..." [See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___4300553) CR Carol R. Owner > "There are times when I accept, the Remote Support can not get connected properly. " [See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___2912064) CJA Colin-James A. Apprentice > "Overall it is a great service and i would highly recommend it to anyone looking for easy ways to use remote support" [See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___6342719) GM Gina M. Technology Instructor > "Sometimes a bit of a lag on screen when working on the clients computer" [See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___3350964) SR Sakshi R. Infrastructure Engineer > "The best thing is remote support allows users to connect to client's system using link or session key, so it's easy to connect on another's system." [See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___4115440) MO Mark O. Senior Systems Administrator > "What I least least about Bomgar are the lack of certain features that other similar products offer such as the ability to run remote installations and scripts or view..." [See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___2681641) OS Oguzhan S. IT Specialist > "BeyondTrust Remote Support has greatly enhanced our remote support operations." [See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___4905359) KJ Kevin J. Programmer > "Sometimes the connectivity is poor with multi-monitors." [See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___2876194) VR Verified Reviewer Advisor > "Great in proving granular support both for Windows and Linux based platformsEasy to use and access features provided to users to preform quick fixes ( bulk of issues)..." [See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___4115350) VH Victoria H. Manager > "I did not like how difficult it could be to get both ends of the system to work and it often had to happen multiple times" [See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___3160243) NW Nathan W. Engineer > "It works well and seems to have good performance." [See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___6333625) MT Meghan T. Instructional Systems Designer > "Remote user can’t always see the window that pops up when the run a program." [See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___3197691) Priyanka S. Head of Growth Marketing > "Its easy to use and super secure." [See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___6646755) JD Jennie D. Software Installer > "I do not like that the session will go grey and you have to start the session all over again." [See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___3478253) VR Verified Reviewer Senior Engineer - Information Security > "A really good tool which requires proper implementation to meet the organisations requirements. If it is deployed properly, the tool can operate perfectly with minimal..." [See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___4775287) KK Kevin K. Lawyer > "Occasionally there have been connection issues, but you probably will experience that with most remote support software." [See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___3197975) PV Prasun V. Manager > "Also, remote help administrations can frequently be gotten to from anyplace with a web association, giving more prominent adaptability and comfort to clients." [See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___4719980) ZS ÖZen S. Contracts Manager > "There may be little lags at the beginning of remote sessions but then you cannot understand the difference." [See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___2933719) MS Monalisha S. Analyst > "It makes troubleshooting remote desktops easy and very smooth controls." [See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___4873504) SD Steve D. Controller > "I dislike having to download a new file each time, but there may be a different way to avoid that." [See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___2898562) [View Reviews](https://www.capterra.com/p/86962/Bomgar/reviews/) VR Verified Reviewer Senior Software Development Engineer > "secure Remote support - catalogue all your customers so you will search and access - web interface -..." [See full review](https://www.capterra.com/p/170423/SecureLink/#Capterra___3281774) DR Drew R. Solutions Engineer > "It consistently fails to log on and I've even had it fail to connect the session in older versions." [See full review](https://www.capterra.com/p/170423/SecureLink/#SoftwareAdvice___3580819) DR Drew R. Solutions Engineer > "It's easy to figure out how to use the remote access feature." [See full review](https://www.capterra.com/p/170423/SecureLink/#SoftwareAdvice___3580819) MM Mohamed M. Senior Software Engineer > "Downloading needed files with every login is a headache and takes more time" [See full review](https://www.capterra.com/p/170423/SecureLink/#Capterra___3246132) DJ Donald J. CIO > "SecureLink always gave us the capability of shielding the vendor from having to know the network and..." [See full review](https://www.capterra.com/p/170423/SecureLink/#Capterra___2777741) AA Ahmed A. Software Developer > "Overall performance is low in opening the session specify when using Java" [See full review](https://www.capterra.com/p/170423/SecureLink/#Capterra___3269940) NR Nicholas R. CVIS Analyst > "I enjoy using SecureLink over other ways of remote connections. When Securelink works without any..." [See full review](https://www.capterra.com/p/170423/SecureLink/#Capterra___2780548) OC Owen C. Industrial Computing Manager > "This typically causes the vendors to have to reboot their PC multiples times to get a connection..." [See full review](https://www.capterra.com/p/170423/SecureLink/#Capterra___2780901) NG Nishtha G. Associate PS Consultant > "I am able to use SecureLink for my on-prem clients, set up their server and easily have access to it." [See full review](https://www.capterra.com/p/170423/SecureLink/#Capterra___2777644) CL Cassandra L. Hugs Engineer > "Most of the time the Securelink Connection Manager takes along time to load and most of the time I have..." [See full review](https://www.capterra.com/p/170423/SecureLink/#Capterra___2778546) TW Troy W. Software Engineer > "It gives my team a secure way for vendors to remote in that also creates an audit trail." [See full review](https://www.capterra.com/p/170423/SecureLink/#Capterra___2778472) DJ Donald J. CIO > "The middle ranking that I gave this product in "features" was primarily due to the dated user interface..." [See full review](https://www.capterra.com/p/170423/SecureLink/#Capterra___2777741) DN Daniel N. Staff Engineer, Field Service > "This allows us to provide much quicker and accurate response to our customers using our instruments." [See full review](https://www.capterra.com/p/170423/SecureLink/#Capterra___2779178) ER Ethan R. Technical Solution Analyst > "Certain domains do not have enough support accounts for Linux sessions, and work cannot be accomplished..." [See full review](https://www.capterra.com/p/170423/SecureLink/#Capterra___2777558) AB ALLISON B. Associate Consultant > "I like that there are different domains set up by last name so that everyone is not overloading one..." [See full review](https://www.capterra.com/p/170423/SecureLink/#Capterra___2777596) AM Alan M. Tech Support Tier 2 > "It could only have 2 users on a platform at a time (not the best for multi server unless they use a..." [See full review](https://www.capterra.com/p/170423/SecureLink/#Capterra___2777567) SJ Scott J. IT Support Analyst > "It is very nice to be able to login and get to our servers quick. When our clients call us they need..." [See full review](https://www.capterra.com/p/170423/SecureLink/#Capterra___2777590) KM Keith M. Manager of Service and Support > "There are still some issues with vendor's using certain management software or the lack of knowledge..." [See full review](https://www.capterra.com/p/170423/SecureLink/#Capterra___2777648) AH Aaron H. Consultant > "It allows me to securely access client's domains." [See full review](https://www.capterra.com/p/170423/SecureLink/#Capterra___2777602) JM Jennifer M. Performance Improvement Leader > "The search is incredibly difficult to get filtered results - usually I end up scrolling through..." [See full review](https://www.capterra.com/p/170423/SecureLink/#Capterra___2777636) IC Ian C. Senior Solutions Consultant > "It's excellent for providing access to customer systems while keeping their credentials secure" [See full review](https://www.capterra.com/p/170423/SecureLink/#Capterra___2777671) PK Patricia K. Senior Technical Engineer > "Downloading Dependencies\\Component files takes more than 5 minutes when using the Connection. " [See full review](https://www.capterra.com/p/170423/SecureLink/#Capterra___2777711) TP Timothy P. Systems Support Analyst > "This is my only choice for establishing telnet connections to remote hospital sites." [See full review](https://www.capterra.com/p/170423/SecureLink/#Capterra___2777591) RP Rahul P. Change Implementation Analyst > "I've only had a few issues using the software, where I would enter in my login details and nothing..." [See full review](https://www.capterra.com/p/170423/SecureLink/#Capterra___2777578) AM Alan M. Tech Support Tier 2 > "Using multiple VPN's for my job, I find that SecureLink is the easiest to use with the least amount of..." [See full review](https://www.capterra.com/p/170423/SecureLink/#Capterra___2777567) JP Jeanette P. Technical Support Engineer I > "Cannot enter special characters into comment edit or description fields" [See full review](https://www.capterra.com/p/170423/SecureLink/#Capterra___2777640) DA David A. Senior Technical Solutions Analyst > "I can definitely day the uptime and ease for logging in securely to support our clients is excellent." [See full review](https://www.capterra.com/p/170423/SecureLink/#Capterra___2777603) ZR Zack R. Consultant > "If goes down ALL THE TIME, which is frustrating when we have demos and presentations to give" [See full review](https://www.capterra.com/p/170423/SecureLink/#Capterra___2777566) NG Nishtha G. Associate PS Consultant > "Its quick and the UI is managed in a way where a new user can easily understand its features." [See full review](https://www.capterra.com/p/170423/SecureLink/#Capterra___2777644) DT Daniel T. Technical Services Engineer > "The most frustrating part is that copy/paste works sometimes and other times it will not work at all. " [See full review](https://www.capterra.com/p/170423/SecureLink/#Capterra___2777685) KH Karen H. Director Consulting Services > "I like that I can see IP address and server name information and most of the time the software is..." [See full review](https://www.capterra.com/p/170423/SecureLink/#Capterra___2777739) DT Daniel T. Technical Services Engineer > "Next in line is the fact that you are disconnected when your network connection changes. " [See full review](https://www.capterra.com/p/170423/SecureLink/#Capterra___2777685) AP Allen P. IT Systems administrator > "I like how it can record what changes vendors are making." [See full review](https://www.capterra.com/p/170423/SecureLink/#Capterra___2777688) AK Arpita K. Lead Technical Support Engineer > "Its difficult to convince other customers to implement securelink software on their server." [See full review](https://www.capterra.com/p/170423/SecureLink/#Capterra___2777667) LT Lisa T. IC/PM > "IT CAN BE USED ON MULTIPLE SERVERS WHICH IS A PLUS FOR US" [See full review](https://www.capterra.com/p/170423/SecureLink/#Capterra___2777565) DT Danny T. IT > "many menus/options are buried so deep and buttons not intuitive." [See full review](https://www.capterra.com/p/170423/SecureLink/#Capterra___2779106) AG Andrew G. Software Engineer > "It works great for that purpose and satisfies all client security requirements." [See full review](https://www.capterra.com/p/170423/SecureLink/#Capterra___2777624) DN Daniel N. Staff Engineer, Field Service > "the web portal does miss registering keystrokes." [See full review](https://www.capterra.com/p/170423/SecureLink/#Capterra___2779178) IC Ian C. Senior Solutions Consultant > "I like the high level of security that is available with regard to customer credentials. " [See full review](https://www.capterra.com/p/170423/SecureLink/#Capterra___2777671) NR Nicholas R. CVIS Analyst > "There are several times when it takes 10-20 minutes to connect to a site." [See full review](https://www.capterra.com/p/170423/SecureLink/#Capterra___2780548) RS Rachel S. Senior Associate Consultant > "It's the only way I can do my job and get into client environments." [See full review](https://www.capterra.com/p/170423/SecureLink/#Capterra___2777777) SPP Sai Prasad P. Analyst > "Unable to access unless we have a high-speed data connection." [See full review](https://www.capterra.com/p/170423/SecureLink/#Capterra___2777599) AK Arpita K. Lead Technical Support Engineer > "Securelink has been a great VPN method to log in to these servers." [See full review](https://www.capterra.com/p/170423/SecureLink/#Capterra___2777667) SM Scott M. Clinical consultant > "Secure link does drop a lot and has issues reconnecting." [See full review](https://www.capterra.com/p/170423/SecureLink/#Capterra___2777912) BB Barnabas B. Engineer, Development > "It a great took for working remotely with different servers." [See full review](https://www.capterra.com/p/170423/SecureLink/#Capterra___2777645) LI Lisa I. Accounting Tech 2 > "I ended up changing services after a few months because speed was not capable of handling it." [See full review](https://www.capterra.com/p/170423/SecureLink/#Capterra___2778186) FC Francisco C. Network Security Engineer > "Ease of use, prebuilt feature set, customizable services and protocols." [See full review](https://www.capterra.com/p/170423/SecureLink/#Capterra___2777547) AA Aubrey A. Support Analyst > "Adding new environments UI is a bit confusing." [See full review](https://www.capterra.com/p/170423/SecureLink/#Capterra___2778835) GC George C. Senior Consultant > "It's been a really great thing for our company to connect to 400+ customers. " [See full review](https://www.capterra.com/p/170423/SecureLink/#Capterra___2777686) AP Allen P. IT Systems administrator > "Some computers gave issues with the connection manager software" [See full review](https://www.capterra.com/p/170423/SecureLink/#Capterra___2777688) ZR Zack R. Consultant > "I prefer to use our other options instead because they are way more reliable" [See full review](https://www.capterra.com/p/170423/SecureLink/#Capterra___2777566) RS Radha S. Software Engineer > "Sometimes the software goes down causing a delay." [See full review](https://www.capterra.com/p/170423/SecureLink/#Capterra___2777572) DT Daniel T. Technical Services Engineer > "The portal making customers easy to find is a wonderful feature." [See full review](https://www.capterra.com/p/170423/SecureLink/#Capterra___2777685) JP John P. Artiva System Admin > "The last time I log on the service and I was infected by malware , IT guys says don't use it" [See full review](https://www.capterra.com/p/170423/SecureLink/#Capterra___2777692) DR Don R. Technical Architect > "Learning curve is moderately steep, but once learned integration with the business is very easy." [See full review](https://www.capterra.com/p/170423/SecureLink/#Capterra___2777693) RP Richisha P. Product support consulatnat III > "sometimes give network issue, unable to connect" [See full review](https://www.capterra.com/p/170423/SecureLink/#Capterra___2777548) FC Francisco C. Network Security Engineer > "Adding/managing vendors, their reps is a breeze." [See full review](https://www.capterra.com/p/170423/SecureLink/#Capterra___2777547) SB Salma B. Delivery Consultant > "I have faced connectivity issue with the software many times." [See full review](https://www.capterra.com/p/170423/SecureLink/#Capterra___2777605) SB Salma B. Delivery Consultant > "It is very easy to navigate to different client domains." [See full review](https://www.capterra.com/p/170423/SecureLink/#Capterra___2777605) ML Michael L. Application Developer > "There are workarounds, but they are tedious and shouldn't be necessary." [See full review](https://www.capterra.com/p/170423/SecureLink/#Capterra___2777553) RS Radha S. Software Engineer > "Ease of use and client domain security is kept intact." [See full review](https://www.capterra.com/p/170423/SecureLink/#Capterra___2777572) RK Rohinikumar K. Sr.TSA > "Sometimes it hangs/slowness." [See full review](https://www.capterra.com/p/170423/SecureLink/#Capterra___2777713) NP Nishant P. Senior Associate Consultant > "It is easy to use and reliable when accessing remote hosted domains." [See full review](https://www.capterra.com/p/170423/SecureLink/#Capterra___2777689) RS Rachel S. Senior Associate Consultant > "Securelink is frustrating to use, but it's my only option so I do it anyway." [See full review](https://www.capterra.com/p/170423/SecureLink/#Capterra___2777777) JP John P. Artiva System Admin > "Easy of use of signing on and its relative quick comparer to our vpn" [See full review](https://www.capterra.com/p/170423/SecureLink/#Capterra___2777692) CW Chaice W. Test Analyst > "I have never felt the need for this to improve, as I have never really ran into issues with Securelink." [See full review](https://www.capterra.com/p/170423/SecureLink/#Capterra___2777623) CW Chaice W. Test Analyst > "What I like most about Securelink is that I do not have any issues with it." [See full review](https://www.capterra.com/p/170423/SecureLink/#Capterra___2777623) LR Liv R. Consultant > "I think the system is slow through SecureLink" [See full review](https://www.capterra.com/p/170423/SecureLink/#Capterra___2777617) SPP Sai Prasad P. Analyst > "Easy to access and connect to the client desk, gatekeepers." [See full review](https://www.capterra.com/p/170423/SecureLink/#Capterra___2777599) RS Rachel S. Senior Associate Consultant > "It is so buggy and glitchy." [See full review](https://www.capterra.com/p/170423/SecureLink/#Capterra___2777777) NR Nicholas R. CVIS Analyst > "Most of the time it is easy and quick to connect" [See full review](https://www.capterra.com/p/170423/SecureLink/#Capterra___2780548) IF Ivan F. Associate Senior Software Engineer > "Downtime of the tool." [See full review](https://www.capterra.com/p/170423/SecureLink/#Capterra___2777719) CB CHETHANA B. Senior engineer > "User friendly application, very easy and reliable" [See full review](https://www.capterra.com/p/170423/SecureLink/#Capterra___2778060) MK Mary K. RN Clinical Nurse Consultant > "no support" [See full review](https://www.capterra.com/p/170423/SecureLink/#Capterra___2777587) [View Reviews](https://www.capterra.com/p/170423/SecureLink/reviews/) ## User interface [BeyondTrust Remote Support](https://www.capterra.com/p/86962/Bomgar/) 4.59 (2,010) [SecureLink](https://www.capterra.com/p/170423/SecureLink/) 4.15 (176) ### Features Do these products fit your needs? Prioritize real-user-identified key features according to your needs to find your best fit. \--% Fit vs \--% Fit Access Controls/Permissions 207 Important Activity Dashboard 150 Important Activity Tracking 120 Important BeyondTrust Remote Support Top features 27/46 - Access Controls/Permissions - Activity Dashboard - Activity Tracking - AI Copilot - Annotations - API - Audit Trail - Chat/Messaging - Collaboration Tools - Compliance Management - CRM - Customizable Branding - Customizable Reports - Diagnostic Tools - File Sharing - File Transfer - Generative AI - Multi-Channel Communication - Multiple User Accounts - Real-Time Chat - Real-Time Monitoring - Real-Time Notifications - Real-Time Updates - Remote Access/Control - Remote Monitoring & Management - Remote Update/Installation - Reporting/Analytics - Screen Sharing - Self Service Portal - Server Monitoring - Session Recording - Session Transfer - Single Sign On - SSL Security - Summary Reports - Support Ticket Management - Surveys & Feedback - Third-Party Integrations - Troubleshooting - Two-Factor Authentication - Two-Way Audio & Video - Unattended Access - User Management - Video Conferencing - Video Support - Workflow Management [See all features](https://www.capterra.com/p/86962/Bomgar/#features) SecureLink 22/46 - Access Controls/Permissions - Activity Dashboard - Activity Tracking - AI Copilot - Annotations - API - Audit Trail - Chat/Messaging - Collaboration Tools - Compliance Management - CRM - Customizable Branding - Customizable Reports - Diagnostic Tools - File Sharing - File Transfer - Generative AI - Multi-Channel Communication - Multiple User Accounts - Real-Time Chat - Real-Time Monitoring - Real-Time Notifications - Real-Time Updates - Remote Access/Control - Remote Monitoring & Management - Remote Update/Installation - Reporting/Analytics - Screen Sharing - Self Service Portal - Server Monitoring - Session Recording - Session Transfer - Single Sign On - SSL Security - Summary Reports - Support Ticket Management - Surveys & Feedback - Third-Party Integrations - Troubleshooting - Two-Factor Authentication - Two-Way Audio & Video - Unattended Access - User Management - Video Conferencing - Video Support - Workflow Management [See all features](https://www.capterra.com/p/170423/SecureLink/#features) ### Recognition BeyondTrust Remote Support is recognized as a top-rated tool in 2 Capterra Shortlist reports SecureLink is recognized as a top-rated tool in 2 Capterra Shortlist reports ### Deployment & support BeyondTrust Remote Support Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos SecureLink Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details BeyondTrust Remote Support - By BeyondTrust - Located in United States - Founded in 1985 SecureLink - By SecureLink - Located in United States - Founded in 2003 ## Popular Comparisons [BeyondTrust Remote Support](https://www.capterra.com/p/86962/Bomgar/)[4.59 (2,010)](https://www.capterra.com/p/86962/Bomgar/reviews/) vs [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)[4.62 (11,626)](https://www.capterra.com/p/194565/TeamViewer/reviews/) $1995/month Price $24.9/month 4.5 Features 4.6 4.5 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/86962-194565/Bomgar-vs-TeamViewer) [BeyondTrust Remote Support](https://www.capterra.com/p/86962/Bomgar/)[4.59 (2,010)](https://www.capterra.com/p/86962/Bomgar/reviews/) vs [Zoho Assist](https://www.capterra.com/p/112011/Zoho-Assist/)[4.73 (1,402)](https://www.capterra.com/p/112011/Zoho-Assist/reviews/) $1995/month Price ₹480/month 4.5 Features 4.6 4.5 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/86962-112011/Bomgar-vs-Zoho-Assist) [BeyondTrust Remote Support](https://www.capterra.com/p/86962/Bomgar/)[4.59 (2,010)](https://www.capterra.com/p/86962/Bomgar/reviews/) vs [AnyDesk](https://www.capterra.com/p/149595/AnyDesk/)[4.61 (1,786)](https://www.capterra.com/p/149595/AnyDesk/reviews/) $1995/month Price €22.9/month 4.5 Features 4.5 4.5 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/86962-149595/Bomgar-vs-AnyDesk) [BeyondTrust Remote Support](https://www.capterra.com/p/86962/Bomgar/)[4.59 (2,010)](https://www.capterra.com/p/86962/Bomgar/reviews/) vs [Slack](https://www.capterra.com/p/135003/Slack/)[4.66 (24,101)](https://www.capterra.com/p/135003/Slack/reviews/) $1995/month Price $8.75/month 4.5 Features 4.6 4.5 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/86962-135003/Bomgar-vs-Slack) [BeyondTrust Remote Support](https://www.capterra.com/p/86962/Bomgar/)[4.59 (2,010)](https://www.capterra.com/p/86962/Bomgar/reviews/) vs [Supremo Remote Desktop](https://www.capterra.com/p/177094/Supremo-Remote-Desktop/) [4.67 (447)](https://www.capterra.com/p/177094/Supremo-Remote-Desktop/reviews/) $1995/month Price $199/year 4.5 Features 4.5 4.5 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/86962-177094/Bomgar-vs-Supremo-Remote-Desktop) [BeyondTrust Remote Support](https://www.capterra.com/p/86962/Bomgar/)[4.59 (2,010)](https://www.capterra.com/p/86962/Bomgar/reviews/) vs [Iperius Remote](https://www.capterra.com/p/219280/Iperius-Remote/)[4.25 (227)](https://www.capterra.com/p/219280/Iperius-Remote/reviews/) $1995/month Price €8.39/month 4.5 Features 4.2 4.5 Ease of Use 4.4 [View full comparison](https://www.capterra.com/compare/86962-219280/Bomgar-vs-Iperius-Remote) [BeyondTrust Remote Support](https://www.capterra.com/p/86962/Bomgar/)[4.59 (2,010)](https://www.capterra.com/p/86962/Bomgar/reviews/) vs [ISL Light](https://www.capterra.com/p/146892/ISL-Light/)[4.74 (779)](https://www.capterra.com/p/146892/ISL-Light/reviews/) $1995/month Price $34.9/month 4.5 Features 4.6 4.5 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/86962-146892/Bomgar-vs-ISL-Light) [BeyondTrust Remote Support](https://www.capterra.com/p/86962/Bomgar/)[4.59 (2,010)](https://www.capterra.com/p/86962/Bomgar/reviews/) vs [ScreenConnect](https://www.capterra.com/p/147830/ScreenConnect/)[4.68 (1,896)](https://www.capterra.com/p/147830/ScreenConnect/reviews/) $1995/month Price $30/month 4.5 Features 4.5 4.5 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/86962-147830/Bomgar-vs-ScreenConnect) [BeyondTrust Remote Support](https://www.capterra.com/p/86962/Bomgar/)[4.59 (2,010)](https://www.capterra.com/p/86962/Bomgar/reviews/) vs [Atera](https://www.capterra.com/p/144309/Atera/)[4.54 (448)](https://www.capterra.com/p/144309/Atera/reviews/) $1995/month Price $129/month 4.5 Features 4.3 4.5 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/86962-144309/Bomgar-vs-Atera) [BeyondTrust Remote Support](https://www.capterra.com/p/86962/Bomgar/)[4.59 (2,010)](https://www.capterra.com/p/86962/Bomgar/reviews/) vs [RemotePC](https://www.capterra.com/p/173304/RemotePC/)[4.68 (583)](https://www.capterra.com/p/173304/RemotePC/reviews/) $1995/month Price $29.5/year 4.5 Features 4.6 4.5 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/86962-173304/Bomgar-vs-RemotePC)