# Compare BeyondTrust Remote Support vs RemotePC 2026 | Capterra > Unsure of what to choose? Check Capterra to compare BeyondTrust Remote Support and RemotePC based on pricing, features, product details, and verified reviews. Source: https://www.capterra.com/compare/86962-173304/Bomgar-vs-RemotePC --- # BeyondTrust Remote Support vs RemotePC Features and Cost Comparison Last updated March 13th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: BeyondTrust Remote SupportRemotePC2/4 selected [BeyondTrust Remote Support](https://www.capterra.com/p/86962/Bomgar/)[4.6 (2,010)](https://www.capterra.com/p/86962/Bomgar/reviews/) [RemotePC](https://www.capterra.com/p/173304/RemotePC/)[4.7 (583)](https://www.capterra.com/p/173304/RemotePC/reviews/) [## BeyondTrust Remote Support](https://www.capterra.com/p/86962/Bomgar/)[4.6 (2,010)](https://www.capterra.com/p/86962/Bomgar/reviews/) Starting Price $1995.00/month Value-for-Money 4.4 Functionality 4.5 Ease of Use 4.5 Customer Service 4.5 Reviews Sentiment Based on [2,010 reviews](#user-reviews) Positive 1,875 Neutral 116 Negative 19 [## RemotePC](https://www.capterra.com/p/173304/RemotePC/)[4.7 (583)](https://www.capterra.com/p/173304/RemotePC/reviews/) Starting Price $29.50/year Value-for-Money 4.8 Functionality 4.6 Ease of Use 4.7 Customer Service 4.6 Reviews Sentiment Based on [583 reviews](#user-reviews) Positive 546 Neutral 19 Negative 18 ## Send this comparison chart to my inbox ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. ## Summary * * * Key features rated by users Features selected based on 5,876 reviews from remote support software users. about the Fit Score methodology. Fit Score methodology Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about. If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology 62%Fit Missing features Feature ratings Single Sign On NA Remote Access/Control 4.7 SSL Security NA Multi-Channel Communication 4.2 Unattended Access 4.3 \--%Fit Missing features Feature ratings Single Sign On NA Remote Access/Control 4.8 SSL Security NA Multi-Channel Communication NA Unattended Access 4.7 User satisfaction User satisfaction 4.6 User reviews[2,010](https://www.capterra.com/p/86962/Bomgar/reviews/) Ease of use 4.5 Functionality 4.5 Value for money 4.4 Customer support 4.5 User satisfaction 4.7 User reviews[583](https://www.capterra.com/p/173304/RemotePC/reviews/) Ease of use 4.7 Functionality 4.6 Value for money 4.8 Customer support 4.6 Price starts from Price starts from $1995Per Month - Free version - Free trial Price starts from $29.50Flat Rate, Per Year - Free version - Free trial Best for Best for BeyondTrust Remote Support offers the capabilities that enterprise level IT and customer support organizations need. We serve all industries. Best for Consumers, SMBs, Enterprises ## User reviews Pros & cons DN David N. IT Operations Manager > "Remote sessions provide alot of information and helpful features such as file transfers, show current running processes, gives you hardware resource utlization, and..." [See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___7137822) DN David N. IT Operations Manager > "UI could be updated for sure as it just overall looks old." [See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___7137822) DN David N. IT Operations Manager > "The ability to configure and enforce unattended access for all devices is great so the end user doesn't have to do anything." [See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___7137822) Priyanka S. Head of Growth Marketing > "Its bit pricey, especially for smaller teams." [See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___6646755) SnQ Sebastián Q. Cybersecurity Manager SR > "What I like most about BeyondTrust is the ability to control remote connections and have continuos monitoring of who is using the tool and their behavior when the..." [See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___6691564) DS David S. Informatics Technical Service Specialist > "A couple of times my account has been blocked, probably by several wrong password attempts, and Bomgar remsupport web portal didn’t have the password recovery/reset..." [See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___4728901) DN David N. IT Operations Manager > "I like how for agents there is both a desktop app as well as a web app for remote sessions." [See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___7137822) Aditya S. Student > "One of the main concerns that some users may have is the security of their personal information and data when allowing a remote technician to access their computer or..." [See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___4599579) Priyanka S. Head of Growth Marketing > "Its reliable and secure, with great features like session recording and cross-platform compatibility. While it can be a bit pricey and complicated to set up, it’s..." [See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___6646755) VR Verified Reviewer Search Engine Evaluator > "Remote support software relies on internet connectivity, so if there are connectivity issues, it may not be possible to provide support to the remote device." [See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___4601783) JB James B. executive director > "i use BeyondTrust remote support to offer technical assistance to field team, I like the ability to send instant messages, The application has friendly user interface..." [See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___4999163) AP Adam P. IT Technician > "I have noticed that platform requires a reliable internet connection to function properly. If a user's internet connection is slow or unstable, this could impact the..." [See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___4727774) Shristi R. Marketing Manager > "With its high level capacities and responsive client care, BeyondTrust Remote Help guarantees a smooth and fulfilling remote help insight for all clients." [See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___4902834) PV Prasun V. Manager > "Moreover, clients with slow or temperamental web associations might encounter troubles utilizing remote help administrations, as the association may not be sufficiently..." [See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___4719980) SnQ Sebastián Q. Cybersecurity Manager SR > "It is a great tool and is easy to use and to teach the end user how to connect and how to create a temporary connection to the third party and how to check the logs and..." [See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___6691564) HS Harsha S. Developer > "Some complex or feature-heavy could be overwhelming for users who are looking for a more streamlined solution, which could limit their effectiveness for certain users..." [See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___4614896) AG Adam G. deputy executive director > "i use BeyondTrust remote support to handle clients concerns, i like its friendly interface, Email automation makes it the best application to use" [See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___4985246) VR Verified Reviewer Service desk > "It shows screen very blury to Admin that make it difficult to read small text in others system" [See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___4590530) DN David N. IT Operations Manager > "Overall it's a great remote support tool." [See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___7137822) Aditya S. Student > "While remote support can be a convenient way to receive technical assistance, there are some potential downsides to using this type of service." [See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___4599579) Amit B. Systems Developer II > "The flexibility to be able to use this remote assistance solution from anywhere , from any OS helps a lot on daily basis." [See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___4842972) CJ Changdae J. IT support > "App deployment can be tricky with the installer deleting after installation." [See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___4572630) JJ Jonathan J. Network Administrator > "We started out with just a few licenses and during COVID added more since more users were at home but afterwards we realized how great it was and kept our licenses..." [See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___6299379) VR Verified Reviewer Online Marketer > "Their customer support service is not great. Since English is not their first language and they were hired just to answer a phone, they are of very little help. " [See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___4386422) PJ Payal J. ASE > "The best part of using BeyondTrust is that it can be used on any OS as it has Cross-platform access." [See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___4877864) DC Daisy C. CONTROLLER/OFFICE MANAGER > "sometimes session may lag or conflict with anti-virus software." [See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___4303803) NW Nathan W. Engineer > "This allows our IT department to be decentralized, and our engineers to be decentralized as well." [See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___6333625) VR Verified Reviewer Software Engineer > "Sometime it lags due to fluctuation in internet." [See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___4276302) SD Shivang D. VP Global Payer Relations > "Most of all, my analytics team is able to get real time info on session logs and ticket tracking, in order to track how often my team accesses support features." [See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___4826695) AG Amardeep G. Call Centre > "It can crash at times or can malfunction." [See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___4298825) VR Verified Reviewer Web developer > "We use this software to support our team from anywhere means if our team member is not available at the office then it is the best tool to connect with them, another..." [See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___4685181) OL Oshadhi L. Software Engineer > "Main interface is little bit complex for the first time users." [See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___4769646) VR Verified Reviewer Software developer > "I can support my collaborators as if I were right by their side thanks to its functions including screen sharing and remote control, file sharing, and mobile device..." [See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___4443834) PV Prasun V. Manager > "I don't have individual inclinations or feelings, and I don't utilize remote help." [See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___4719980) Varun K. Cloud Operation Engineer > "In Remote support the most likely thing is that you can get remote support of the user who is facing the issue & not able to solve their issue simply you can get user..." [See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___3742988) VR Verified Reviewer Software Engineering > "Remote access is sometimes getting lack ." [See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___4606383) AP Adam P. IT Technician > "One important aspect I appreciate is the platform's security measures which protect my remote sessions which includes encryption, two-factor authentication, and session..." [See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___4727774) FB Francesca B. Head of HR > "There is not real integration with BambooHR" [See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___4381741) JF Javier F. COO > "When most of your work consists of being with computers, connecting with other people or having access to different things, it is very important to have a program that..." [See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___4735365) LD Lauren D. Researcher > "but it is suuuuuuuper slow and disconnects" [See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___3817425) SR Sakshi R. Infrastructure Engineer > "Being a infrastructure engineer I am using remote support tool to provide support and help to developers and internal members of organisation.several times we need to..." [See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___4115440) JB Jeremy B. Sr. Analyst > "Only IT sees value in this. If you are trying to use this for any other department, the value just isn't there so this is a hard sell to really push out and recommend..." [See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___3394267) Rowena Joy R. IT Support Specialist > "What I like most about Remote Support is it allows me to view, control and even perform troubleshooting on the user's machine." [See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___4733249) SM Stephanie M. student > "What I do not like about this app is that it is not user-friendly it is often difficult for the same family member to try to access the app to use because it's not..." [See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___3507272) HS Harsha S. Developer > "he benefits of quick and easy access to remote systems, powerful collaboration and communication features, and advanced diagnostic and reporting tools make it well..." [See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___4614896) VR Verified Reviewer Sr. Engineer- Design & Development > "Main backlog is that it don't have audio conferencing during remote session." [See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___3532008) Samuel P. Business Administrator > "Being able to have this software makes work much easier because you can do remote support from anywhere in the world, solving and repairing problems quickly, saving..." [See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___4706042) VR Verified Reviewer Communications Director > "getting buy-in from the boots on the ground is never easy." [See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___4415104) VR Verified Reviewer IT Systems Administrator > "I enjoyed the integrated permission features with our domain such as the intuitive ability yo elevate to administrator access during remote sessions." [See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___4349175) MP Matthew P. Network Coordinator > "Sometimes hard to get access to admin level privilege's or access the local admin account on a users computer." [See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___2981435) HS Harsha S. Developer > "Remote support software is designed to make it easier for businesses and IT teams to provide assistance and troubleshoot issues for remote users." [See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___4614896) ER Edgar R. Endpoint Technician > "Although a specific issue in my company, there seem to be some issues that arise with every new mac operating system." [See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___3503734) DS David S. Informatics Technical Service Specialist > "I like that my division and team can save and classify all the servers so that you can search them and access remotely so quickly." [See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___4728901) Thomas F. It administrator > "Sometimes the software can be buggy and if it's not continually up to date you will run into issues that's what I've learned" [See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___3440609) Shristi R. Marketing Manager > "Its easy to use interface, consistent network, and hearty security highlights give a dependable and proficient remote help arrangement." [See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___4902834) Matt G. IT Systems Supervisor > "I really struggle to find anything I don't like about this tool. If anything, perhaps a more modern looking interface would be desirable, but it's not like it's..." [See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___3186400) SR Sakshi R. Infrastructure Engineer > "Also beyond trust remote support allows me to deploy new version or patches on servers without manually login on server which I like the most." [See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___4115440) CM Craig M. Corporate infrastructure engineer > "The connection can be slow if the end user doesn’t have a good network." [See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___3108990) AA Abigail A. Nurse > "Remote support is fast and could ease your computer problems by remotely securing another person to check your computer and really will know the TECH problems will be..." [See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___4300553) CR Carol R. Owner > "There are times when I accept, the Remote Support can not get connected properly. " [See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___2912064) CJA Colin-James A. Apprentice > "Overall it is a great service and i would highly recommend it to anyone looking for easy ways to use remote support" [See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___6342719) GM Gina M. Technology Instructor > "Sometimes a bit of a lag on screen when working on the clients computer" [See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___3350964) SR Sakshi R. Infrastructure Engineer > "The best thing is remote support allows users to connect to client's system using link or session key, so it's easy to connect on another's system." [See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___4115440) MO Mark O. Senior Systems Administrator > "What I least least about Bomgar are the lack of certain features that other similar products offer such as the ability to run remote installations and scripts or view..." [See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___2681641) OS Oguzhan S. IT Specialist > "BeyondTrust Remote Support has greatly enhanced our remote support operations." [See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___4905359) VH Victoria H. Manager > "I did not like how difficult it could be to get both ends of the system to work and it often had to happen multiple times" [See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___3160243) VR Verified Reviewer Advisor > "Great in proving granular support both for Windows and Linux based platformsEasy to use and access features provided to users to preform quick fixes ( bulk of issues)..." [See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___4115350) MT Meghan T. Instructional Systems Designer > "Remote user can’t always see the window that pops up when the run a program." [See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___3197691) Priyanka S. Head of Growth Marketing > "Its easy to use and super secure." [See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___6646755) JD Jennie D. Software Installer > "I do not like that the session will go grey and you have to start the session all over again." [See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___3478253) VR Verified Reviewer Senior Engineer - Information Security > "A really good tool which requires proper implementation to meet the organisations requirements. If it is deployed properly, the tool can operate perfectly with minimal..." [See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___4775287) VR Verified Reviewer Sr. Engineer- Design & Development > "It's user interface is not friendly as training session is required to understand this tool before use of same." [See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___3532008) PV Prasun V. Manager > "Also, remote help administrations can frequently be gotten to from anyplace with a web association, giving more prominent adaptability and comfort to clients." [See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___4719980) KK Kevin K. Lawyer > "Occasionally there have been connection issues, but you probably will experience that with most remote support software." [See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___3197975) MS Monalisha S. Analyst > "It makes troubleshooting remote desktops easy and very smooth controls." [See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___4873504) ZS ÖZen S. Contracts Manager > "There may be little lags at the beginning of remote sessions but then you cannot understand the difference." [See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___2933719) OR Orlando R. IT Technician > "We are able to provide remote support to the users in the organisation and our branches nationwide without the use of VPN." [See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___4231229) SD Steve D. Controller > "I dislike having to download a new file each time, but there may be a different way to avoid that." [See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___2898562) MS Muzaffarhusain S. Software Developer > "Best software for IT support people with features like remote support, screen, and file sharing." [See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___4239559) MM Max M. Software Developer > "At times difficult to get connected due to the multiple levels of security." [See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___3137144) [View Reviews](https://www.capterra.com/p/86962/Bomgar/reviews/) SM Scott M. IT Lead > "RemotePC has been a valuable tool for both IT management and for end users to be able to work on church systems remotely." [See full review](https://www.capterra.com/p/173304/RemotePC/#Capterra___6719242) AS Andrew S. Systems Administrator > "Windows RDP connector option is a paid add-on and the info (and pricing) is buried in the fine print." [See full review](https://www.capterra.com/p/173304/RemotePC/#Capterra___6358917) JG Joe G. Director of Engineering > "So far, RemotePC has proven to be the only software that gives me the confidence that I can connect to my PCs at home when I am away." [See full review](https://www.capterra.com/p/173304/RemotePC/#Capterra___6599425) SS Sagar S. Consultant Physician > "Sometimes the text in the websites gets blurry while scrolling. But that happens very rarely." [See full review](https://www.capterra.com/p/173304/RemotePC/#Capterra___6649413) DH David H. Project Manager > "The price is cheap enough if you just need a basic quick connection to an unattended computer." [See full review](https://www.capterra.com/p/173304/RemotePC/#Capterra___7011545) SG Steven G. Manager > "The only minor thing that bothers me, while using RemotePC, is when trying to flip between windows on my laptop, I wind up flip between..." [See full review](https://www.capterra.com/p/173304/RemotePC/#Capterra___6077593) AP Albert P. Administrator > "The pricing is competitive, and the seamless upgrade process gives me confidence that the service can scale with my needs" [See full review](https://www.capterra.com/p/173304/RemotePC/#Capterra___6683360) AG Alessandro G. CEO > "not a huge fan of needing to create a login but it does make it essier" [See full review](https://www.capterra.com/p/173304/RemotePC/#Capterra___6426967) RG Rajesh G. Accountant > "Its great software with all required features and first year cost is very low as compared to others, no commitment, and any time can be..." [See full review](https://www.capterra.com/p/173304/RemotePC/#Capterra___6383311) JD JOSH D. partner > "we use two screens a little difficult to read" [See full review](https://www.capterra.com/p/173304/RemotePC/#Capterra___6644639) Mitch R. Owner > "Also this is the only app that offers a $2 charge for UNLIMITED ONLINE BACKUP and that really sealed the deal for me !!!" [See full review](https://www.capterra.com/p/173304/RemotePC/#Capterra___6665585) VR Verified Reviewer Solution architect > "It is just laggy sometimes when it takes more time to use" [See full review](https://www.capterra.com/p/173304/RemotePC/#Capterra___6455634) AP Albert P. Administrator > "The reliable, high-quality connection ensures smooth, uninterrupted remote sessions. " [See full review](https://www.capterra.com/p/173304/RemotePC/#Capterra___6683360) NA Nyibori A. operator > "The only aspect of RemotePC that I find less favorable is the small and somewhat challenging to see remote computer screen." [See full review](https://www.capterra.com/p/173304/RemotePC/#Capterra___4998251) TT Terry T. Contractor > "Love the ability to drag and drop files from one PC to another." [See full review](https://www.capterra.com/p/173304/RemotePC/#Capterra___6448275) KA Krystal A. Finance > "Sometimes, there are minor glitches when connecting which can at times be assumed to be a connection error, but there is no way to be..." [See full review](https://www.capterra.com/p/173304/RemotePC/#Capterra___4990065) DH David H. Project Manager > "It may be a inexpensive software for remote access, but there is better." [See full review](https://www.capterra.com/p/173304/RemotePC/#Capterra___7011545) CW Chloe W. Owner/Bookkeeper > "When trying to connect to multiple screens, the screens other than the main screen are very laggy and slow." [See full review](https://www.capterra.com/p/173304/RemotePC/#Capterra___5008173) JW Jacob W. Self > "Am able to easily and simply connect a linux pc to a windows pc, remoting in and affecting maintenance from my home server while offsite." [See full review](https://www.capterra.com/p/173304/RemotePC/#Capterra___6334029) YT Yuriy T. Supervisor > "Maybe user interface in not most intuitive, take few seconds for new user to figure how to add computer to the fleet." [See full review](https://www.capterra.com/p/173304/RemotePC/#Capterra___6163269) JL Jonathan L. Network Engineer > "I have set this up for a few customers who needed a cheap but good option to remote into their work computer." [See full review](https://www.capterra.com/p/173304/RemotePC/#Capterra___6636450) HW Hugh W. systems support analyst > "The App can be fickle sometimes in that we may have to reload the 'firmware' occasionally on the laptop." [See full review](https://www.capterra.com/p/173304/RemotePC/#Capterra___6304731) CM Cristian M. IT Manager > "It makes remote configuration of computers and software easy thus saving resources." [See full review](https://www.capterra.com/p/173304/RemotePC/#Capterra___6625627) RL Rob L. IT Services > "The email replies are a lot of time very minimal and sometimes we dont even get a response back for days or at all, we ask support again..." [See full review](https://www.capterra.com/p/173304/RemotePC/#Capterra___3962532) WE Wesley E. Desenvolvedor > "With PC Remote I can help my clients with the applications made by us, accessing their machines and solving the problem." [See full review](https://www.capterra.com/p/173304/RemotePC/#Capterra___4881322) MS Meghan S. CPA > "I tried out the free trial but did not need that large of a plan to start off our small firm with. When I went to purchase the plan I..." [See full review](https://www.capterra.com/p/173304/RemotePC/#Capterra___3793167) BS Bruce S. Owner > "Now I can use my iPad to connect to my production machine to complete what’s necessary while on a cruise in the Caribbean without having..." [See full review](https://www.capterra.com/p/173304/RemotePC/#Capterra___5015938) RS Randy S. Systems Administrator > "The support people don't apparently take notes, and so each time you speak to someone, you get to explain everything all over again. " [See full review](https://www.capterra.com/p/173304/RemotePC/#SoftwareAdvice___4989627) TL Todd L. Founder > "The ease of configuration including full access to control remote PC's is the highlight for me." [See full review](https://www.capterra.com/p/173304/RemotePC/#Capterra___6374197) PE Paul E. President > "It doesn't work with iphone to server 2008 r2 connection" [See full review](https://www.capterra.com/p/173304/RemotePC/#Capterra___6291910) IG Ireshyn G. Senior Scientist > "Definitely a must have for people who need to remote access PCs." [See full review](https://www.capterra.com/p/173304/RemotePC/#Capterra___7019768) HT Harry T. Director > "It is simply too complicated to send a 3rd party a link to help fix things." [See full review](https://www.capterra.com/p/173304/RemotePC/#Capterra___5085368) EM EVERLYNE M. Accountant > "The remote access is reliable, secure, and user-friendly, making it easy to manage tasks efficiently from anywhere." [See full review](https://www.capterra.com/p/173304/RemotePC/#Capterra___6671914) MS Mary S. Retired > "The Mac mouse doesn't work well with the Lite connection." [See full review](https://www.capterra.com/p/173304/RemotePC/#Capterra___4962087) MN Mervyn N. Solution Architect > "I've been able to access my work computer from anywhere, which has been a huge time-saver." [See full review](https://www.capterra.com/p/173304/RemotePC/#Capterra___6547669) RL Rob L. IT Services > "We have only an hour a day where we can get proper support via phone and even then, we usually end up getting forwarded and told to wait..." [See full review](https://www.capterra.com/p/173304/RemotePC/#Capterra___3962532) HS Heather S. Bookkeeping > "Our accountant is able to access our account and help us at anytime." [See full review](https://www.capterra.com/p/173304/RemotePC/#Capterra___6664171) TH Trevor H. IT MANAGER > "I don't like the fact that you allowed use remote desktop and then notified about a $20 fee." [See full review](https://www.capterra.com/p/173304/RemotePC/#Capterra___5012842) KB Kyle B. Software Engineer > "I remotely access my MAC computer from a laptop sometimes, makes working from anywhere possible because my MAC is my main system and I..." [See full review](https://www.capterra.com/p/173304/RemotePC/#Capterra___5017496) SR Scott R. Tax Manager > "It messes up the font on my host computer." [See full review](https://www.capterra.com/p/173304/RemotePC/#Capterra___4881283) GT Greg T. Business Manager > "Have had no issues, works just as advertised, saves me from having to make commutes in snow storms!" [See full review](https://www.capterra.com/p/173304/RemotePC/#Capterra___6693945) HC Hugo C. CEO > "Inability to view videos remotely." [See full review](https://www.capterra.com/p/173304/RemotePC/#Capterra___6065914) AS Andrew S. Systems Administrator > "I've deployed RemotePC for several of my clients in the past 4 years and it really works well, and nearly trouble-free!" [See full review](https://www.capterra.com/p/173304/RemotePC/#Capterra___6358917) Martin M. IT Technician > "pricing is per the number of computers which can sometimes be frustrating" [See full review](https://www.capterra.com/p/173304/RemotePC/#Capterra___6161678) GT Greg T. Business Manager > "Gets me in quickly, didn't have to have a complicated pin to make it work, and quick and easy installation!" [See full review](https://www.capterra.com/p/173304/RemotePC/#Capterra___6693945) JY James Y. Minister > "We have 2 issues that we will contact support on: 1) Printer at remote site setup; 2) Quickbooks locks up." [See full review](https://www.capterra.com/p/173304/RemotePC/#Capterra___4472816) HW Hugh W. systems support analyst > "When all is going well, users (including myself) can access our office PC along with files on our internal server that we would normally..." [See full review](https://www.capterra.com/p/173304/RemotePC/#Capterra___6304731) AR Ariel R. Owner > "I couldn't figure out why i couldn't connect to it even though it was logged in." [See full review](https://www.capterra.com/p/173304/RemotePC/#Capterra___5049903) AE ANDRES E. Director > "Had some initial confusion that was professionally addressed by the tec support, so far so good (moving this company from team viewer)" [See full review](https://www.capterra.com/p/173304/RemotePC/#Capterra___6626023) BL Brian L. Dentist > "It's a little slow when running remotely." [See full review](https://www.capterra.com/p/173304/RemotePC/#Capterra___6275309) JG Joe G. Director of Engineering > "RemotePC is both reliable from anywhere the internet is available and very cost effective." [See full review](https://www.capterra.com/p/173304/RemotePC/#Capterra___6599425) PE Paul E. President > "Frustrating I can't get it to work and support has not been able to fix the problem" [See full review](https://www.capterra.com/p/173304/RemotePC/#Capterra___6291910) TL Trenton L. Partner > "Especially love the "performance" mode, we've had issues with other producst having too much lag, but Remote PC has made it feel like..." [See full review](https://www.capterra.com/p/173304/RemotePC/#Capterra___5059521) Alessio T. Digital Marketing Specialist > "I can't manage consumer groups." [See full review](https://www.capterra.com/p/173304/RemotePC/#Capterra___4967381) MN Mervyn N. Solution Architect > "I've been able to set up my remote connections in just a few minutes." [See full review](https://www.capterra.com/p/173304/RemotePC/#Capterra___6547669) MFS Muhammad Faaleh S. Senior Executive > "During peak hours or in areas where poor ad unstable internet connectivity, I sometimes experience lags, delays, or even disconnections." [See full review](https://www.capterra.com/p/173304/RemotePC/#Capterra___4838072) DJ Dharmesh J. CTO > "Easy installation and access to remote PC without needing lot of support." [See full review](https://www.capterra.com/p/173304/RemotePC/#Capterra___6341390) RK Ryan K. Drafter & Designer > "Its also hard when connecting one laptop screen to 3 desktop screens, you have to keep switching between pages." [See full review](https://www.capterra.com/p/173304/RemotePC/#Capterra___4796880) CR Christopher R. Community Travel Specialist > "RemotePC was easy to set up and easy to manage remote pc's even with reboots." [See full review](https://www.capterra.com/p/173304/RemotePC/#Capterra___6352884) BB Bernard B. Executive Director > "However, deploying and getting the outside freelancers onboard was complicated and took some time figure out functions, access keys." [See full review](https://www.capterra.com/p/173304/RemotePC/#Capterra___4244504) CE Cruiz E. COO > "I can trust that I will be able to access my remote computer when I need it!" [See full review](https://www.capterra.com/p/173304/RemotePC/#Capterra___6345270) SP Sony P. Designer > "Allways typing digits before connecting to user is little bit time consuming need an option to connect with single password." [See full review](https://www.capterra.com/p/173304/RemotePC/#Capterra___4257953) VR Verified Reviewer Solution architect > "Very useful for remote access and remote support" [See full review](https://www.capterra.com/p/173304/RemotePC/#Capterra___6455634) RH Ron H. Owner > "Printer access and file transfer was a little complicated; especially in the application versus website access." [See full review](https://www.capterra.com/p/173304/RemotePC/#Capterra___4543807) MN Michael N. Director > "Remote PC allows me to work in the office from home, away and when abroad." [See full review](https://www.capterra.com/p/173304/RemotePC/#Capterra___4897219) AC Allan C. Project Manager > "Others can access my pc from anywhere, providing a security risk to my stored info the my computer" [See full review](https://www.capterra.com/p/173304/RemotePC/#Capterra___4506938) RE Randy E. Administrator > "Overall, this product does not stress our network, and we find that the speed at which we can connect to other devices (while using..." [See full review](https://www.capterra.com/p/173304/RemotePC/#Capterra___4871690) DS Douglas S. Sr. Software Engineer > "I find the screen markup tool very limited and does not work on certain screens in Windows 11." [See full review](https://www.capterra.com/p/173304/RemotePC/#Capterra___4313321) SM Said M. mr > "I found Remote PC cheap, simple, and effective solution to do that" [See full review](https://www.capterra.com/p/173304/RemotePC/#Capterra___6410829) LR Leslie R. none > "I'm not an idiot, but the way the app has to be set up makes it difficult to understand which computer's info you should be entering..." [See full review](https://www.capterra.com/p/173304/RemotePC/#Capterra___4693222) IS Ivy S. Network Engineer > "It's reasonably priced and has good representation on the mobile side, but until I can trust it fully I've got to work up another..." [See full review](https://www.capterra.com/p/173304/RemotePC/#Capterra___6027549) LST LUCIANA S T. Accountant > "I used an expensive program before (logmein) and things were slow." [See full review](https://www.capterra.com/p/173304/RemotePC/#Capterra___6154550) MFS Muhammad Faaleh S. Senior Executive > "With its cross-platform compatibility, strong security measures, and user-friendly features, it empowers users to stay connected and..." [See full review](https://www.capterra.com/p/173304/RemotePC/#Capterra___4838072) DM David M. Network Specialist > "I don't like that I have to leave my account logged in on remote access points in order to have access to them." [See full review](https://www.capterra.com/p/173304/RemotePC/#Capterra___4220021) DH David H. Project Manager > "It was easy to setup for remote connections." [See full review](https://www.capterra.com/p/173304/RemotePC/#Capterra___7011545) WL William L. engineer > "Not very fast/smooth in responding (a bit of lag) and sometimes pixelated display and take a while to become clear." [See full review](https://www.capterra.com/p/173304/RemotePC/#Capterra___3912468) PW Peter W. Owner > "I am extremely pleased with both the software and the company response to any difficulties with initial set up." [See full review](https://www.capterra.com/p/173304/RemotePC/#Capterra___6355824) JP James P. Business Owner > "Buggy, crashes all the time with various software exceptions, file transfer is is a guessing game as to whether it will do it/has done..." [See full review](https://www.capterra.com/p/173304/RemotePC/#Capterra___3341730) PS Phillip S. Owner > "Remote Access is the main feature I use and I find RemotePC lets me do it securely for less." [See full review](https://www.capterra.com/p/173304/RemotePC/#Capterra___5072323) AM Aaron M. Company owner > "I don’t like that you cannot add user access with the lower PC count subscription." [See full review](https://www.capterra.com/p/173304/RemotePC/#Capterra___3582438) [View Reviews](https://www.capterra.com/p/173304/RemotePC/reviews/) ## User interface [BeyondTrust Remote Support](https://www.capterra.com/p/86962/Bomgar/) 4.59 (2,010) 4.68 (583) ### Features Do these products fit your needs? Prioritize real-user-identified key features according to your needs to find your best fit. \--% Fit vs \--% Fit Access Controls/Permissions 207 Important Activity Dashboard 150 Important Activity Tracking 120 Important BeyondTrust Remote Support Top features 27/46 - Access Controls/Permissions - Activity Dashboard - Activity Tracking - AI Copilot - Annotations - API - Audit Trail - Chat/Messaging - Collaboration Tools - Compliance Management - CRM - Customizable Branding - Customizable Reports - Diagnostic Tools - File Sharing - File Transfer - Generative AI - Multi-Channel Communication - Multiple User Accounts - Real-Time Chat - Real-Time Monitoring - Real-Time Notifications - Real-Time Updates - Remote Access/Control - Remote Monitoring & Management - Remote Update/Installation - Reporting/Analytics - Screen Sharing - Self Service Portal - Server Monitoring - Session Recording - Session Transfer - Single Sign On - SSL Security - Summary Reports - Support Ticket Management - Surveys & Feedback - Third-Party Integrations - Troubleshooting - Two-Factor Authentication - Two-Way Audio & Video - Unattended Access - User Management - Video Conferencing - Video Support - Workflow Management [See all features](https://www.capterra.com/p/86962/Bomgar/#features) RemotePC 21/46 - Access Controls/Permissions - Activity Dashboard - Activity Tracking - AI Copilot - Annotations - API - Audit Trail - Chat/Messaging - Collaboration Tools - Compliance Management - CRM - Customizable Branding - Customizable Reports - Diagnostic Tools - File Sharing - File Transfer - Generative AI - Multi-Channel Communication - Multiple User Accounts - Real-Time Chat - Real-Time Monitoring - Real-Time Notifications - Real-Time Updates - Remote Access/Control - Remote Monitoring & Management - Remote Update/Installation - Reporting/Analytics - Screen Sharing - Self Service Portal - Server Monitoring - Session Recording - Session Transfer - Single Sign On - SSL Security - Summary Reports - Support Ticket Management - Surveys & Feedback - Third-Party Integrations - Troubleshooting - Two-Factor Authentication - Two-Way Audio & Video - Unattended Access - User Management - Video Conferencing - Video Support - Workflow Management [See all features](https://www.capterra.com/p/173304/RemotePC/#features) ### Recognition BeyondTrust Remote Support is recognized as a top-rated tool in 2 Capterra Shortlist reports RemotePC is recognized as a top-rated tool in 4 Capterra Shortlist reports Best Value Remote DesktopSoftware (2026)  Best Value Remote DesktopSoftware (2022)  ### Deployment & support BeyondTrust Remote Support Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos RemotePC Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details BeyondTrust Remote Support - By BeyondTrust - Located in United States - Founded in 1985 RemotePC - By IDrive - Located in United States - Founded in ## Popular Comparisons [BeyondTrust Remote Support](https://www.capterra.com/p/86962/Bomgar/)[4.59 (2,010)](https://www.capterra.com/p/86962/Bomgar/reviews/) vs [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)[4.62 (11,629)](https://www.capterra.com/p/194565/TeamViewer/reviews/) $1995/month Price $24.9/month 4.5 Features 4.6 4.5 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/86962-194565/Bomgar-vs-TeamViewer) [RemotePC](https://www.capterra.com/p/173304/RemotePC/)[4.68 (583)](https://www.capterra.com/p/173304/RemotePC/reviews/) vs [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)[4.62 (11,629)](https://www.capterra.com/p/194565/TeamViewer/reviews/) $29.5/year Price $24.9/month 4.6 Features 4.6 4.7 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/173304-194565/RemotePC-vs-TeamViewer) [BeyondTrust Remote Support](https://www.capterra.com/p/86962/Bomgar/)[4.59 (2,010)](https://www.capterra.com/p/86962/Bomgar/reviews/) vs [Zoho Assist](https://www.capterra.com/p/112011/Zoho-Assist/)[4.73 (1,423)](https://www.capterra.com/p/112011/Zoho-Assist/reviews/) $1995/month Price ₹480/month 4.5 Features 4.6 4.5 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/86962-112011/Bomgar-vs-Zoho-Assist) [RemotePC](https://www.capterra.com/p/173304/RemotePC/)[4.68 (583)](https://www.capterra.com/p/173304/RemotePC/reviews/) vs [AnyDesk](https://www.capterra.com/p/149595/AnyDesk/)[4.61 (1,787)](https://www.capterra.com/p/149595/AnyDesk/reviews/) $29.5/year Price €22.9/month 4.6 Features 4.5 4.7 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/149595-173304/AnyDesk-vs-RemotePC) [BeyondTrust Remote Support](https://www.capterra.com/p/86962/Bomgar/)[4.59 (2,010)](https://www.capterra.com/p/86962/Bomgar/reviews/) vs [AnyDesk](https://www.capterra.com/p/149595/AnyDesk/)[4.61 (1,787)](https://www.capterra.com/p/149595/AnyDesk/reviews/) $1995/month Price €22.9/month 4.5 Features 4.5 4.5 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/86962-149595/Bomgar-vs-AnyDesk) [RemotePC](https://www.capterra.com/p/173304/RemotePC/)[4.68 (583)](https://www.capterra.com/p/173304/RemotePC/reviews/) vs [Zoho Assist](https://www.capterra.com/p/112011/Zoho-Assist/)[4.73 (1,423)](https://www.capterra.com/p/112011/Zoho-Assist/reviews/) $29.5/year Price ₹480/month 4.6 Features 4.6 4.7 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/112011-173304/Zoho-Assist-vs-RemotePC) [BeyondTrust Remote Support](https://www.capterra.com/p/86962/Bomgar/)[4.59 (2,010)](https://www.capterra.com/p/86962/Bomgar/reviews/) vs [Slack](https://www.capterra.com/p/135003/Slack/)[4.66 (24,118)](https://www.capterra.com/p/135003/Slack/reviews/) $1995/month Price $8.75/month 4.5 Features 4.6 4.5 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/86962-135003/Bomgar-vs-Slack) [RemotePC](https://www.capterra.com/p/173304/RemotePC/)[4.68 (583)](https://www.capterra.com/p/173304/RemotePC/reviews/) vs [GoToMyPC](https://www.capterra.com/p/193062/GoToMyPC/)[4.82 (588)](https://www.capterra.com/p/193062/GoToMyPC/reviews/) $29.5/year Price $35/month 4.6 Features 4.8 4.7 Ease of Use 4.9 [View full comparison](https://www.capterra.com/compare/173304-193062/RemotePC-vs-GoToMyPC) [BeyondTrust Remote Support](https://www.capterra.com/p/86962/Bomgar/)[4.59 (2,010)](https://www.capterra.com/p/86962/Bomgar/reviews/) vs [Supremo Remote Desktop](https://www.capterra.com/p/177094/Supremo-Remote-Desktop/) [4.67 (447)](https://www.capterra.com/p/177094/Supremo-Remote-Desktop/reviews/) $1995/month Price $199/year 4.5 Features 4.5 4.5 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/86962-177094/Bomgar-vs-Supremo-Remote-Desktop) [RemotePC](https://www.capterra.com/p/173304/RemotePC/)[4.68 (583)](https://www.capterra.com/p/173304/RemotePC/reviews/) vs [Iperius Remote](https://www.capterra.com/p/219280/Iperius-Remote/)[4.25 (227)](https://www.capterra.com/p/219280/Iperius-Remote/reviews/) $29.5/year Price €8.39/month 4.6 Features 4.2 4.7 Ease of Use 4.4 [View full comparison](https://www.capterra.com/compare/173304-219280/RemotePC-vs-Iperius-Remote) [BeyondTrust Remote Support](https://www.capterra.com/p/86962/Bomgar/)[4.59 (2,010)](https://www.capterra.com/p/86962/Bomgar/reviews/) vs [ISL Light](https://www.capterra.com/p/146892/ISL-Light/)[4.74 (779)](https://www.capterra.com/p/146892/ISL-Light/reviews/) $1995/month Price $34.9/month 4.5 Features 4.6 4.5 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/86962-146892/Bomgar-vs-ISL-Light) [RemotePC](https://www.capterra.com/p/173304/RemotePC/)[4.68 (583)](https://www.capterra.com/p/173304/RemotePC/reviews/) vs [dualmon](https://www.capterra.com/p/145125/dualmon-Remote-Access/)[4.86 (283)](https://www.capterra.com/p/145125/dualmon-Remote-Access/reviews/) $29.5/year Price $19/year 4.6 Features 4.7 4.7 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/145125-173304/dualmon-Remote-Access-vs-RemotePC)