# Compare BeyondTrust Remote Support vs Getscreen.me 2026 | Capterra

> Unsure of what to choose? Check Capterra to compare BeyondTrust Remote Support and Getscreen.me based on pricing, features, product details, and verified reviews.

Source: https://www.capterra.com/compare/86962-202036/Bomgar-vs-Getscreen-me

---

# BeyondTrust Remote Support vs Getscreen.me Features and Cost Comparison

Last updated March 13th, 2026

Provider data verified by our Software Research team, and reviews  
moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/)

Your comparison:

BeyondTrust Remote SupportGetscreen.me2/4 selected

[BeyondTrust Remote Support](https://www.capterra.com/p/86962/Bomgar/)[4.6 (2,010)](https://www.capterra.com/p/86962/Bomgar/reviews/)

[Getscreen.me](https://www.capterra.com/p/202036/Getscreen-me/)[4.8 (156)](https://www.capterra.com/p/202036/Getscreen-me/reviews/)

[## BeyondTrust Remote Support](https://www.capterra.com/p/86962/Bomgar/)[4.6 (2,010)](https://www.capterra.com/p/86962/Bomgar/reviews/)

Starting Price

$1995.00/month

Value-for-Money

4.4

Functionality

4.5

Ease of Use

4.5

Customer Service

4.5

Reviews Sentiment

Based on [2,010 reviews](#user-reviews)

Positive

1,875

Neutral

116

Negative

19

[## Getscreen.me](https://www.capterra.com/p/202036/Getscreen-me/)[4.8 (156)](https://www.capterra.com/p/202036/Getscreen-me/reviews/)

Starting Price

$5.00/month

Value-for-Money

4.9

Functionality

4.7

Ease of Use

4.8

Customer Service

4.8

Reviews Sentiment

Based on [156 reviews](#user-reviews)

Positive

152

Neutral

1

Negative

3

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## Send this comparison chart to my inbox

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## Summary

* * *

Key features rated by users

Features selected based on 5,811 reviews from remote support software users.  
about the Fit Score methodology.

Fit Score methodology

Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about.

  

If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology

62%Fit

Missing features

Feature ratings

Single Sign On

NA

Remote Access/Control

4.7

SSL Security

NA

Multi-Channel Communication

4.2

Unattended Access

4.3

\--%Fit

Missing features

Feature ratings

Single Sign On

NA

Remote Access/Control

4.8

SSL Security

NA

Multi-Channel Communication

NA

Unattended Access

4.8

User satisfaction

User satisfaction

4.6

User reviews[2,010](https://www.capterra.com/p/86962/Bomgar/reviews/)

Ease of use

4.5

Functionality

4.5

Value for money

4.4

Customer support

4.5

User satisfaction

4.8

User reviews[156](https://www.capterra.com/p/202036/Getscreen-me/reviews/)

Ease of use

4.8

Functionality

4.7

Value for money

4.9

Customer support

4.8

Price starts from

Price starts from

$1995Per Month

-   Free version
-   Free trial

Price starts from

$5Per User, Per Month

-   Free version
-   Free trial

Best for

Best for

BeyondTrust Remote Support offers the capabilities that enterprise level IT and customer support organizations need. We serve all industries.

Best for

Remote desktop, remote support, IT management, web monitoring, remote work and web conferencing, remote access, screen sharing and web presentation.

## User reviews

Pros & cons

DN

David N.

IT Operations Manager

> "Remote sessions provide alot of information and helpful features such as file transfers, show current running processes, gives you hardware resource utlization, and..."

[See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___7137822)

DN

David N.

IT Operations Manager

> "UI could be updated for sure as it just overall looks old."

[See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___7137822)

DN

David N.

IT Operations Manager

> "The ability to configure and enforce unattended access for all devices is great so the end user doesn't have to do anything."

[See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___7137822)

Priyanka S.

Head of Growth Marketing

> "Its bit pricey, especially for smaller teams."

[See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___6646755)

SnQ

Sebastián Q.

Cybersecurity Manager SR

> "What I like most about BeyondTrust is the ability to control remote connections and have continuos monitoring of who is using the tool and their behavior when the remote..."

[See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___6691564)

DS

David S.

Informatics Technical Service Specialist

> "A couple of times my account has been blocked, probably by several wrong password attempts, and Bomgar remsupport web portal didn’t have the password recovery/reset..."

[See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___4728901)

DN

David N.

IT Operations Manager

> "I like how for agents there is both a desktop app as well as a web app for remote sessions."

[See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___7137822)

Aditya S.

Student

> "One of the main concerns that some users may have is the security of their personal information and data when allowing a remote technician to access their computer or..."

[See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___4599579)

Priyanka S.

Head of Growth Marketing

> "Its reliable and secure, with great features like session recording and cross-platform compatibility. While it can be a bit pricey and complicated to set up, it’s..."

[See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___6646755)

VR

Verified Reviewer

Search Engine Evaluator

> "Remote support software relies on internet connectivity, so if there are connectivity issues, it may not be possible to provide support to the remote device."

[See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___4601783)

JJ

Jonathan J.

Network Administrator

> "We started out with just a few licenses and during COVID added more since more users were at home but afterwards we realized how great it was and kept our licenses..."

[See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___6299379)

AP

Adam P.

IT Technician

> "I have noticed that platform requires a reliable internet connection to function properly. If a user's internet connection is slow or unstable, this could impact the..."

[See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___4727774)

NW

Nathan W.

Engineer

> "This allows our IT department to be decentralized, and our engineers to be decentralized as well."

[See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___6333625)

PV

Prasun V.

Manager

> "Moreover, clients with slow or temperamental web associations might encounter troubles utilizing remote help administrations, as the association may not be sufficiently..."

[See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___4719980)

SD

Shivang D.

VP Global Payer Relations

> "Most of all, my analytics team is able to get real time info on session logs and ticket tracking, in order to track how often my team accesses support features."

[See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___4826695)

HS

Harsha S.

Developer

> "Some complex or feature-heavy could be overwhelming for users who are looking for a more streamlined solution, which could limit their effectiveness for certain users or..."

[See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___4614896)

JB

James B.

executive director

> "i use BeyondTrust remote support to offer technical assistance to field team, I like the ability to send instant messages, The application has friendly user interface..."

[See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___4999163)

VR

Verified Reviewer

Service desk

> "It shows screen very blury to Admin that make it difficult to read small text in others system"

[See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___4590530)

Shristi R.

Marketing Manager

> "With its high level capacities and responsive client care, BeyondTrust Remote Help guarantees a smooth and fulfilling remote help insight for all clients."

[See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___4902834)

SM

Stephanie M.

student

> "What I do not like about this app is that it is not user-friendly it is often difficult for the same family member to try to access the app to use because it's not..."

[See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___3507272)

SnQ

Sebastián Q.

Cybersecurity Manager SR

> "It is a great tool and is easy to use and to teach the end user how to connect and how to create a temporary connection to the third party and how to check the logs and..."

[See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___6691564)

VR

Verified Reviewer

Sr. Engineer- Design & Development

> "Main backlog is that it don't have audio conferencing during remote session."

[See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___3532008)

AG

Adam G.

deputy executive director

> "i use BeyondTrust remote support to handle clients concerns, i like its friendly interface, Email automation makes it the best application to use"

[See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___4985246)

Aditya S.

Student

> "While remote support can be a convenient way to receive technical assistance, there are some potential downsides to using this type of service."

[See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___4599579)

DN

David N.

IT Operations Manager

> "Overall it's a great remote support tool."

[See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___7137822)

CJ

Changdae J.

IT support

> "App deployment can be tricky with the installer deleting after installation."

[See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___4572630)

Amit B.

Systems Developer II

> "The flexibility to be able to use this remote assistance solution from anywhere , from any OS helps a lot on daily basis."

[See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___4842972)

VR

Verified Reviewer

Online Marketer

> "Their customer support service is not great. Since English is not their first language and they were hired just to answer a phone, they are of very little help. "

[See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___4386422)

PJ

Payal J.

ASE

> "The best part of using BeyondTrust is that it can be used on any OS as it has Cross-platform access."

[See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___4877864)

DC

Daisy C.

CONTROLLER/OFFICE MANAGER

> "sometimes session may lag or conflict with anti-virus software."

[See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___4303803)

VR

Verified Reviewer

Web developer

> "We use this software to support our team from anywhere means if our team member is not available at the office then it is the best tool to connect with them, another..."

[See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___4685181)

VR

Verified Reviewer

Sr. Engineer- Design & Development

> "It's user interface is not friendly as training session is required to understand this tool before use of same."

[See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___3532008)

VR

Verified Reviewer

Software developer

> "I can support my collaborators as if I were right by their side thanks to its functions including screen sharing and remote control, file sharing, and mobile device..."

[See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___4443834)

VR

Verified Reviewer

Software Engineer

> "Sometime it lags due to fluctuation in internet."

[See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___4276302)

Varun K.

Cloud Operation Engineer

> "In Remote support the most likely thing is that you can get remote support of the user who is facing the issue & not able to solve their issue simply you can get user..."

[See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___3742988)

AG

Amardeep G.

Call Centre

> "It can crash at times or can malfunction."

[See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___4298825)

AP

Adam P.

IT Technician

> "One important aspect I appreciate is the platform's security measures which protect my remote sessions which includes encryption, two-factor authentication, and session..."

[See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___4727774)

GR

Guillaume R.

CS

> "Connectivity issues with Internet makes things obviously really complicated to handle"

[See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___3522012)

JF

Javier F.

COO

> "When most of your work consists of being with computers, connecting with other people or having access to different things, it is very important to have a program that..."

[See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___4735365)

OL

Oshadhi L.

Software Engineer

> "Main interface is little bit complex for the first time users."

[See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___4769646)

SR

Sakshi R.

Infrastructure Engineer

> "Being a infrastructure engineer I am using remote support tool to provide support and help to developers and internal members of organisation.several times we need to..."

[See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___4115440)

PV

Prasun V.

Manager

> "I don't have individual inclinations or feelings, and I don't utilize remote help."

[See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___4719980)

Rowena Joy R.

IT Support Specialist

> "What I like most about Remote Support is it allows me to view, control and even perform troubleshooting on the user's machine."

[See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___4733249)

VR

Verified Reviewer

Software Engineering

> "Remote access is sometimes getting lack ."

[See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___4606383)

HS

Harsha S.

Developer

> "he benefits of quick and easy access to remote systems, powerful collaboration and communication features, and advanced diagnostic and reporting tools make it well worth..."

[See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___4614896)

FB

Francesca B.

Head of HR

> "There is not real integration with BambooHR"

[See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___4381741)

Samuel P.

Business Administrator

> "Being able to have this software makes work much easier because you can do remote support from anywhere in the world, solving and repairing problems quickly, saving..."

[See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___4706042)

LD

Lauren D.

Researcher

> "but it is suuuuuuuper slow and disconnects"

[See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___3817425)

VR

Verified Reviewer

IT Systems Administrator

> "I enjoyed the integrated permission features with our domain such as the intuitive ability yo elevate to administrator access during remote sessions."

[See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___4349175)

JB

Jeremy B.

Sr. Analyst

> "Only IT sees value in this. If you are trying to use this for any other department, the value just isn't there so this is a hard sell to really push out and recommend..."

[See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___3394267)

HM

Hannah M.

Business Analyst

> "I like the ease of sharing my screen with someone from IT so I don't have to try to figure out how to solve the issue."

[See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___4813783)

VR

Verified Reviewer

Communications Director

> "getting buy-in from the boots on the ground is never easy."

[See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___4415104)

HS

Harsha S.

Developer

> "Remote support software is designed to make it easier for businesses and IT teams to provide assistance and troubleshoot issues for remote users."

[See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___4614896)

MP

Matthew P.

Network Coordinator

> "Sometimes hard to get access to admin level privilege's or access the local admin account on a users computer."

[See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___2981435)

DS

David S.

Informatics Technical Service Specialist

> "I like that my division and team can save and classify all the servers so that you can search them and access remotely so quickly."

[See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___4728901)

ER

Edgar R.

Endpoint Technician

> "Although a specific issue in my company, there seem to be some issues that arise with every new mac operating system."

[See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___3503734)

Shristi R.

Marketing Manager

> "Its easy to use interface, consistent network, and hearty security highlights give a dependable and proficient remote help arrangement."

[See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___4902834)

Thomas F.

It administrator

> "Sometimes the software can be buggy and if it's not continually up to date you will run into issues that's what I've learned"

[See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___3440609)

SR

Sakshi R.

Infrastructure Engineer

> "Also beyond trust remote support allows me to deploy new version or patches on servers without manually login on server which I like the most."

[See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___4115440)

Matt G.

IT Systems Supervisor

> "I really struggle to find anything I don't like about this tool. If anything, perhaps a more modern looking interface would be desirable, but it's not like it's clunky..."

[See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___3186400)

AA

Abigail A.

Nurse

> "Remote support is fast and could ease your computer problems by remotely securing another person to check your computer and really will know the TECH problems will be..."

[See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___4300553)

CM

Craig M.

Corporate infrastructure engineer

> "The connection can be slow if the end user doesn’t have a good network."

[See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___3108990)

CJA

Colin-James A.

Apprentice

> "Overall it is a great service and i would highly recommend it to anyone looking for easy ways to use remote support"

[See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___6342719)

TW

TD W.

Helpdesk Engineer

> "Sometimes after getting connected with the customer, the elevated privileges can become cumbersome and sometimes time-intensive, either because the customer does not..."

[See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___2164787)

SR

Sakshi R.

Infrastructure Engineer

> "The best thing is remote support allows users to connect to client's system using link or session key, so it's easy to connect on another's system."

[See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___4115440)

CR

Carol R.

Owner

> "There are times when I accept, the Remote Support can not get connected properly. "

[See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___2912064)

OS

Oguzhan S.

IT Specialist

> "BeyondTrust Remote Support has greatly enhanced our remote support operations."

[See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___4905359)

GM

Gina M.

Technology Instructor

> "Sometimes a bit of a lag on screen when working on the clients computer"

[See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___3350964)

VR

Verified Reviewer

Advisor

> "Great in proving granular support both for Windows and Linux based platformsEasy to use and access features provided to users to preform quick fixes ( bulk of issues) is..."

[See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___4115350)

MO

Mark O.

Senior Systems Administrator

> "What I least least about Bomgar are the lack of certain features that other similar products offer such as the ability to run remote installations and scripts or view..."

[See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___2681641)

NW

Nathan W.

Engineer

> "It works well and seems to have good performance."

[See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___6333625)

KJ

Kevin J.

Programmer

> "Sometimes the connectivity is poor with multi-monitors."

[See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___2876194)

Priyanka S.

Head of Growth Marketing

> "Its easy to use and super secure."

[See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___6646755)

VH

Victoria H.

Manager

> "I did not like how difficult it could be to get both ends of the system to work and it often had to happen multiple times"

[See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___3160243)

VR

Verified Reviewer

Senior Engineer - Information Security

> "A really good tool which requires proper implementation to meet the organisations requirements. If it is deployed properly, the tool can operate perfectly with minimal..."

[See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___4775287)

MT

Meghan T.

Instructional Systems Designer

> "Remote user can’t always see the window that pops up when the run a program."

[See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___3197691)

PV

Prasun V.

Manager

> "Also, remote help administrations can frequently be gotten to from anyplace with a web association, giving more prominent adaptability and comfort to clients."

[See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___4719980)

AS

Alex S.

Accounting Manager

> "Also, the drag and drop function does not work as intended."

[See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___2843183)

MS

Monalisha S.

Analyst

> "It makes troubleshooting remote desktops easy and very smooth controls."

[See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___4873504)

JD

Jennie D.

Software Installer

> "I do not like that the session will go grey and you have to start the session all over again."

[See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___3478253)

[View Reviews](https://www.capterra.com/p/86962/Bomgar/reviews/)

Diwakar D.

IT Manager

> "I use quick support if i need to support my other family and friends as and when needed."

[See full review](https://www.capterra.com/p/202036/Getscreen-me/#Capterra___7065373)

DS

Don S.

CEO IT specialist

> "I submitted multiple trouble tickets and there was no attempt for any meaningful resolution by Getscreen"

[See full review](https://www.capterra.com/p/202036/Getscreen-me/#Capterra___7095518)

MhK

Myeong hyeon K.

engineer

> "If you happen to be occupied and seeking a method to access another individual's computer without the need for logging in or installing any..."

[See full review](https://www.capterra.com/p/202036/Getscreen-me/#Capterra___6021397)

Alesia L.

Motion Graphic Designer

> "Access via mobile application keeps disconnecting when screen sharing mainly when there is slow internet connection."

[See full review](https://www.capterra.com/p/202036/Getscreen-me/#Capterra___3624705)

Prodos M.

Chief Instructor

> "Lots of helpful options when remote accessing."

[See full review](https://www.capterra.com/p/202036/Getscreen-me/#Capterra___6306276)

SO

Sarah O.

ICT Manager

> "The process of remote desktops connection needs a good internet connectivity hence errors may occur when facing poor internet connectivity."

[See full review](https://www.capterra.com/p/202036/Getscreen-me/#Capterra___4068475)

Prodos M.

Chief Instructor

> "Support responds quickly to questions -- and without "canned" answers."

[See full review](https://www.capterra.com/p/202036/Getscreen-me/#Capterra___6306276)

PW

Peter W.

IT Administrative Manager

> "I find it difficult to make remote desktops connection whenever I have troubles with internet connectivity or rather when offline."

[See full review](https://www.capterra.com/p/202036/Getscreen-me/#Capterra___4126364)

AJ

Ashitosh J.

Computer Systems Analyst

> "Getscreen.me has the most impactful features that delights me and achieve my my objectives and they include;remote technical support,screen..."

[See full review](https://www.capterra.com/p/202036/Getscreen-me/#Capterra___4030213)

VR

Verified Reviewer

Director

> "The connection may be little bit slow and the screen size may not match to your screen size really well."

[See full review](https://www.capterra.com/p/202036/Getscreen-me/#Capterra___3509857)

Prodos M.

Chief Instructor

> "Online instructions and guidelines are well-written and easy to follow."

[See full review](https://www.capterra.com/p/202036/Getscreen-me/#Capterra___6306276)

JN

Johnson N.

Salesperson

> "Although I find Getscreen.me to be one of the best remote connectivity software in the market,unstable internet may affect the performance..."

[See full review](https://www.capterra.com/p/202036/Getscreen-me/#Capterra___3884793)

AJ

Abraham J.

Senior Account Manager

> "What i like most about Getscreen.me is the ability to share desktop screen with my colleagues and also the ability to record ongoing..."

[See full review](https://www.capterra.com/p/202036/Getscreen-me/#Capterra___3723717)

KK

Keegan K.

Software Developer

> "It's very difficult to start remote desktop connection sessions when offline or when having unstable network connectivity."

[See full review](https://www.capterra.com/p/202036/Getscreen-me/#Capterra___4029183)

Tasmeen K.

Wordpress developer

> "The platform has a number of features that improve the user experience, including chat, file sharing, remote control, and support for..."

[See full review](https://www.capterra.com/p/202036/Getscreen-me/#Capterra___4621027)

SP

Samir P.

IT engineer

> "Cannot copy and paste files, cannot send folders, only separete files, for now they not have full bramding (cname support)"

[See full review](https://www.capterra.com/p/202036/Getscreen-me/#Capterra___2893690)

Pirkko A.

Sales & Marketing Director

> "Supervisors and manages reporting on the office can also monitor line workers on the office and it has improved productivity in our company."

[See full review](https://www.capterra.com/p/202036/Getscreen-me/#Capterra___4320756)

Ashley N.

Project Manager

> "Getscreen.me can be a little laggy when having issues with network connection."

[See full review](https://www.capterra.com/p/202036/Getscreen-me/#Capterra___3846463)

GM

Gloria M.

Web Designer

> "Getscreen.me has boosted our business communication and it has helped us to work together remotely as a team and family enhancing positive..."

[See full review](https://www.capterra.com/p/202036/Getscreen-me/#Capterra___4213615)

MK

Maxwell K.

IT Business Analyst

> "Getscreen.me gets laggy at times when having issues with internet connectivity."

[See full review](https://www.capterra.com/p/202036/Getscreen-me/#Capterra___3855994)

Tasmeen K.

Wordpress developer

> "The technology is suitable for in-the-moment collaboration and communication since it provides high-quality screen sharing with reduced..."

[See full review](https://www.capterra.com/p/202036/Getscreen-me/#Capterra___4621027)

LP

Lindsay P.

System Engineer

> "Poor internet connection might affect performance of the software."

[See full review](https://www.capterra.com/p/202036/Getscreen-me/#Capterra___3997017)

AM

Andrew M.

Account Manager

> "Getscreen.me is a very important application since it is used for remote support and it enables me to send instant messages to my..."

[See full review](https://www.capterra.com/p/202036/Getscreen-me/#Capterra___3720760)

VR

Verified Reviewer

Director

> "As of now there is nothing which we did not liked, its just our clients are use to anydesk and teamviewer, they are facing some difficulty..."

[See full review](https://www.capterra.com/p/202036/Getscreen-me/#Capterra___4291901)

MhK

Myeong hyeon K.

engineer

> "Getscreen.me is truly exceptional for intimate one-on-one sessions and has the remarkable ability to commence promptly."

[See full review](https://www.capterra.com/p/202036/Getscreen-me/#Capterra___6021397)

Billy A.

Executive Producer

> "Apart from how it was hard to configure the mobile app, I don’t have any other dislike."

[See full review](https://www.capterra.com/p/202036/Getscreen-me/#Capterra___3602862)

Tasmeen K.

Wordpress developer

> "Getscreen.me is a flexible solution that may be used for remote work, online learning, customer service, and other collaborative activities."

[See full review](https://www.capterra.com/p/202036/Getscreen-me/#Capterra___4621027)

Michael R.

CEO

> "It doesn't reconnect on a reboot and does get stuck a few times and needs a refresh which is a bit annoying when busy I would also like it..."

[See full review](https://www.capterra.com/p/202036/Getscreen-me/#Capterra___3255647)

HI

Hemdan I.

Information Technology Manager

> "Getscreen.me is really a game changer due to its availability to quickly and easily being able to access your computer and being able to..."

[See full review](https://www.capterra.com/p/202036/Getscreen-me/#Capterra___4219753)

Paul N.

System Administrator

> "The bugs and delay which existed are now history."

[See full review](https://www.capterra.com/p/202036/Getscreen-me/#Capterra___3842957)

RH

Ritesh H.

Founder

> "The best part is, that the client doesn't have to install new software for us to connect. And also, we can record the entire session."

[See full review](https://www.capterra.com/p/202036/Getscreen-me/#Capterra___3595961)

Olof N.

IT Consultant

> "Some settings are missing, for example, the ability to change screen resolution for large screens."

[See full review](https://www.capterra.com/p/202036/Getscreen-me/#Capterra___2955416)

KM

Karen M.

Accounting Manager

> "I like the fact that i can run it on the browser and from any of my devices thus making it a perfect application for our needs."

[See full review](https://www.capterra.com/p/202036/Getscreen-me/#Capterra___4126762)

DK

David K.

CEO

> "Sometimes, the window contents aren't properly refreshed (again connecting from MacOS to Windows)."

[See full review](https://www.capterra.com/p/202036/Getscreen-me/#Capterra___2882524)

DW

Deborah W.

Account Manager

> "It supports powerful and excellent features that enables us to have a very effective communication within and outside our organization."

[See full review](https://www.capterra.com/p/202036/Getscreen-me/#Capterra___3723844)

JM

Jorge M.

.NET Software Engineer

> "I think it is because of bandwidth or some other network-related issue that generates latency."

[See full review](https://www.capterra.com/p/202036/Getscreen-me/#Capterra___2882059)

SP

Samwel P.

Information Technology Specialist

> "I like how Getscreen.me brings employees together and enable them to work together as a team and family thus enhancing positive business..."

[See full review](https://www.capterra.com/p/202036/Getscreen-me/#Capterra___4185084)

Michael R.

CEO

> "It can be a bit slow some days and some grief when supporting Apple macs"

[See full review](https://www.capterra.com/p/202036/Getscreen-me/#Capterra___3255647)

PC

Patrick C.

Finance Director

> "Getscreen gives employees the insights and the freedom of using another system of PC remotely through the solid assistance from the..."

[See full review](https://www.capterra.com/p/202036/Getscreen-me/#Capterra___3889339)

SR

Silvia R.

IT Project Manager

> "I have been using this tool for 2years+ and there isn't anything that I don't like about this tool."

[See full review](https://www.capterra.com/p/202036/Getscreen-me/#Capterra___3682158)

Judy N.

DEBT RECOVERY OFFICER

> "It is a real user friendly online tool with all advanced features and morden capacity to control remote work and screen sharing support."

[See full review](https://www.capterra.com/p/202036/Getscreen-me/#Capterra___3810577)

MC

Marcel C.

IT ADMIN

> "At first start, the resolution was quite bad, but it seemed to adjust after a while."

[See full review](https://www.capterra.com/p/202036/Getscreen-me/#Capterra___2938761)

Billy A.

Executive Producer

> "Getscreen.me allows me to offer remote support to my colleagues from anywhere via screen sharing."

[See full review](https://www.capterra.com/p/202036/Getscreen-me/#Capterra___3602862)

MG

Michael G.

Project Scientist

> "This causes icons not to line up, so the mouse stops working. "

[See full review](https://www.capterra.com/p/202036/Getscreen-me/#Capterra___2495543)

Alesia L.

Motion Graphic Designer

> "Getscreen.me allows me to save time when offering technical support through remote access and screen sharing."

[See full review](https://www.capterra.com/p/202036/Getscreen-me/#Capterra___3624705)

JMM

Jean-Michel M.

agent de voyages

> "Too slow"

[See full review](https://www.capterra.com/p/202036/Getscreen-me/#Capterra___2650976)

[View Reviews](https://www.capterra.com/p/202036/Getscreen-me/reviews/)

## User interface

[BeyondTrust Remote Support](https://www.capterra.com/p/86962/Bomgar/)

4.59 (2,010)

[Getscreen.me](https://www.capterra.com/p/202036/Getscreen-me/)

4.78 (156)

### Features

Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

\--% Fit

vs

\--% Fit

Access Controls/Permissions

207

Important

Activity Dashboard

150

Important

Activity Tracking

120

Important

BeyondTrust Remote Support

Top features

27/46

-   Access Controls/Permissions
-   Activity Dashboard
-   Activity Tracking
-   AI Copilot
-   Annotations
-   API
-   Audit Trail
-   Chat/Messaging
-   Collaboration Tools
-   Compliance Management
-   CRM
-   Customizable Branding
-   Customizable Reports
-   Diagnostic Tools
-   File Sharing
-   File Transfer
-   Generative AI
-   Multi-Channel Communication
-   Multiple User Accounts
-   Real-Time Chat
-   Real-Time Monitoring
-   Real-Time Notifications
-   Real-Time Updates
-   Remote Access/Control
-   Remote Monitoring & Management
-   Remote Update/Installation
-   Reporting/Analytics
-   Screen Sharing
-   Self Service Portal
-   Server Monitoring
-   Session Recording
-   Session Transfer
-   Single Sign On
-   SSL Security
-   Summary Reports
-   Support Ticket Management
-   Surveys & Feedback
-   Third-Party Integrations
-   Troubleshooting
-   Two-Factor Authentication
-   Two-Way Audio & Video
-   Unattended Access
-   User Management
-   Video Conferencing
-   Video Support
-   Workflow Management

[See all features](https://www.capterra.com/p/86962/Bomgar/#features)

Getscreen.me

18/46

-   Access Controls/Permissions
-   Activity Dashboard
-   Activity Tracking
-   AI Copilot
-   Annotations
-   API
-   Audit Trail
-   Chat/Messaging
-   Collaboration Tools
-   Compliance Management
-   CRM
-   Customizable Branding
-   Customizable Reports
-   Diagnostic Tools
-   File Sharing
-   File Transfer
-   Generative AI
-   Multi-Channel Communication
-   Multiple User Accounts
-   Real-Time Chat
-   Real-Time Monitoring
-   Real-Time Notifications
-   Real-Time Updates
-   Remote Access/Control
-   Remote Monitoring & Management
-   Remote Update/Installation
-   Reporting/Analytics
-   Screen Sharing
-   Self Service Portal
-   Server Monitoring
-   Session Recording
-   Session Transfer
-   Single Sign On
-   SSL Security
-   Summary Reports
-   Support Ticket Management
-   Surveys & Feedback
-   Third-Party Integrations
-   Troubleshooting
-   Two-Factor Authentication
-   Two-Way Audio & Video
-   Unattended Access
-   User Management
-   Video Conferencing
-   Video Support
-   Workflow Management

[See all features](https://www.capterra.com/p/202036/Getscreen-me/#features)

### Recognition

No recognitions have been awarded to BeyondTrust Remote Support

No recognitions have been awarded to Getscreen.me

### Deployment & support

BeyondTrust Remote Support

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Getscreen.me

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

### Company Details

BeyondTrust Remote Support

-   By BeyondTrust
-   Located in United States
-   Founded in 1985

Getscreen.me

-   By Get Screen Software
-   Located in Cyprus
-   Founded in 2018

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