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BeyondTrust Remote Support offers the capabilities that enterprise level IT and customer support organizations need. We serve all industries.
Small to Medium sized businesses who would benefit from streamlining and automating their Service Desk and ITSM processes in a fully customizable ITIL verified Service Desk solution.
My experience with this software had been wonderful. The flexibility of the app, easy access,and the entire developer options makes it convenient for me to use and I admire not a lot.
Odd behavior with inherited permissions. Also, the drag and drop function does not work as intended.
It has been wonderful to have this tool in my back pocket when I need to help a customer with an issue they are having on their own computer.
I have not had to deal with the software vendor directly but their software is just terrible.
It is super user friendly and easy to adapt to it. It has amazing features that allows a one stop shop which is amazing.
It was a bit of a pickle to get set up and if there's a connection problem at either end it's pretty useless.
Its a great tool for remote support. Its canned scripts are super awesome.it also has an integrated presentation feature which is very good to train the customers.
It can be difficult to initiate and once initiated it can be difficult to get it to stay connected to my customers screen.
The efficiency gains helps the corporate departments accomplish more in less time with streamlined processes.
We have consistent deadlock errors on the database, we have tracked it down to the table that contains ALL of the relationships for every item in the system.
We then use Footprints in IT Project Management (Footprints forms are super customizable and this was very useful for registering and monitoring projects).
Every time there is an issue, ends up it's usually a know defect. There are so many known defects with this garbage software that it causes memory leaks.
I like the amount of services I can access with FootPrints, e.g. requesting a help ticket, ordering new computer hardware, and submitting Data Services requests.
Unable to resend attachments from previous ticket updates. Inadequate size limit on attachments; failure to update by email if attachment exceeded limit.
The number of knowledge base articles and community support was very good.
Sometimes the fields get out of index and I see the wrong data in the fields. I can delete the ticket and start a new one to correct the problem.
Cindy: Hi, my name is Cindy. I am a practice manager. I give a rating of five for this product. Click below for more reviews like this. We tried a few other different softwares for our remote support. However, they didn't meet the expectation. They were slow in response, and I felt like I was wasting more time than gaining in order to get the correct answers that I needed. I chose Remote Support just for the simple fact it's easy to launch, easy to use. The quality is perfect for me, and it's very affordable. It was so easy to import the remote software into my network. I mean, it seems like you want to make something new a little bit more difficult than it is. I just thought it was super easy. It was fast and we were up and running in no time. The best recommendation I can give you prior to onboarding Remote Support is make sure you have the hardware that's necessary for the speed and accuracy of number one, getting the software loaded and number two, the speed in which you get your answers to and from.
Prioritize real-user-identified key features according to your needs to find your best fit.
BeyondTrust Remote Support
Top FeaturesFootPrints
BeyondTrust Remote Support
FootPrints
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