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better software since 1999
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BeyondTrust Remote Support offers the capabilities that enterprise level IT and customer support organizations need. We serve all industries.
Remote support solution that helps IT resellers with automatic access, security, file transfer, connections remote printing, session recording and more.
My experience with this software had been wonderful. The flexibility of the app, easy access,and the entire developer options makes it convenient for me to use and I admire not a lot.
Odd behavior with inherited permissions. Also, the drag and drop function does not work as intended.
It has been wonderful to have this tool in my back pocket when I need to help a customer with an issue they are having on their own computer.
I have not had to deal with the software vendor directly but their software is just terrible.
It is super user friendly and easy to adapt to it. It has amazing features that allows a one stop shop which is amazing.
It was a bit of a pickle to get set up and if there's a connection problem at either end it's pretty useless.
Its a great tool for remote support. Its canned scripts are super awesome.it also has an integrated presentation feature which is very good to train the customers.
It can be difficult to initiate and once initiated it can be difficult to get it to stay connected to my customers screen.
Iperius Remote is an excellent and secure remote access solution. It is easy to use, and the user interface is intuitive and user friendly.
If the development of the software continues, Iperius will get more customers. However, the mistake should not be made to increase prices, otherwise customers will be lost.
I have been using Iperius Remote for a few months now and I am very happy with it. It is reliable, secure and easy to use.
One downside for me is that it can be a bit pricey, particularly for smaller businesses or individuals.
I am a big fan of iperius Remote, I hope that they will continue to offer this great and ingenious software in this form in the future.
It is some what unstable, it is not always possible to see online clients from address book.
My experience is good, and the technical service excellent. I have been dealing with this company for many years and they are very efficient.
The only downside to Iperius Remote is its cost. It is quite expensive compared to other remote access solutions.
Cindy: Hi, my name is Cindy. I am a practice manager. I give a rating of five for this product. Click below for more reviews like this. We tried a few other different softwares for our remote support. However, they didn't meet the expectation. They were slow in response, and I felt like I was wasting more time than gaining in order to get the correct answers that I needed. I chose Remote Support just for the simple fact it's easy to launch, easy to use. The quality is perfect for me, and it's very affordable. It was so easy to import the remote software into my network. I mean, it seems like you want to make something new a little bit more difficult than it is. I just thought it was super easy. It was fast and we were up and running in no time. The best recommendation I can give you prior to onboarding Remote Support is make sure you have the hardware that's necessary for the speed and accuracy of number one, getting the software loaded and number two, the speed in which you get your answers to and from.
Prioritize real-user-identified key features according to your needs to find your best fit.
BeyondTrust Remote Support
Iperius Remote
BeyondTrust Remote Support
Iperius Remote
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