# Compare BeyondTrust Remote Support vs LogMeIn Resolve 2026 | Capterra

> Unsure of what to choose? Check Capterra to compare BeyondTrust Remote Support and LogMeIn Resolve based on pricing, features, product details, and verified reviews.

Source: https://www.capterra.com/compare/86962-249584/Bomgar-vs-GoTo-Resolve

---

# BeyondTrust Remote Support vs LogMeIn Resolve Features and Cost Comparison

Last updated May 19th, 2026

Provider data verified by our Software Research team, and reviews  
moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/)

Your comparison:

BeyondTrust Remote SupportLogMeIn Resolve2/4 selected

[BeyondTrust Remote Support](https://www.capterra.com/p/86962/Bomgar/)[4.6 (2,010)](https://www.capterra.com/p/86962/Bomgar/reviews/)

[LogMeIn Resolve](https://www.capterra.com/p/249584/GoTo-Resolve/)[4.4 (214)](https://www.capterra.com/p/249584/GoTo-Resolve/reviews/)

[## BeyondTrust Remote Support](https://www.capterra.com/p/86962/Bomgar/)[4.6 (2,010)](https://www.capterra.com/p/86962/Bomgar/reviews/)

Starting Price

$1995.00/month

Value-for-Money

4.4

Functionality

4.5

Ease of Use

4.5

Customer Service

4.5

Reviews Sentiment

Based on [2,010 reviews](#user-reviews)

Positive

1,875

Neutral

116

Negative

19

[## LogMeIn Resolve](https://www.capterra.com/p/249584/GoTo-Resolve/)[4.4 (214)](https://www.capterra.com/p/249584/GoTo-Resolve/reviews/)

Starting Price

$29.00/month

Value-for-Money

4.3

Functionality

4.4

Ease of Use

4.5

Customer Service

4.2

Reviews Sentiment

Based on [214 reviews](#user-reviews)

Positive

192

Neutral

16

Negative

6

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## Summary

* * *

Key features rated by users

Features selected based on 5,841 reviews from remote support software users.  
about the Fit Score methodology.

Fit Score methodology

Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about.

  

If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology

62%Fit

Missing features

Feature ratings

Single Sign On

NA

Remote Access/Control

4.7

SSL Security

NA

Unattended Access

4.3

Multi-Channel Communication

4.2

\--%Fit

Missing features

Not enough reviews

Feature ratings

Single Sign On

NA

Remote Access/Control

4.4

SSL Security

4.0

Unattended Access

\--

Multi-Channel Communication

NA

User satisfaction

User satisfaction

4.6

User reviews[2,010](https://www.capterra.com/p/86962/Bomgar/reviews/)

Ease of use

4.5

Functionality

4.5

Value for money

4.4

Customer support

4.5

User satisfaction

4.4

User reviews[214](https://www.capterra.com/p/249584/GoTo-Resolve/reviews/)

Ease of use

4.5

Functionality

4.4

Value for money

4.3

Customer support

4.2

Price starts from

Price starts from

$1995Per Month

-   Free version
-   Free trial

Price starts from

$29Flat Rate, Per Month

-   Free version
-   Free trial

Best for

Best for

BeyondTrust Remote Support offers the capabilities that enterprise level IT and customer support organizations need. We serve all industries.

Best for

IT professionals and MSPs in upper midmarket and enterprise organizations managing endpoint security, compliance, remote support, and helpdesk operations.

## User reviews

Pros & cons

DN

David N.

IT Operations Manager

> "Remote sessions provide alot of information and helpful features such as file transfers, show current running processes, gives you hardware resource utlization, and..."

[See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___7137822)

DN

David N.

IT Operations Manager

> "UI could be updated for sure as it just overall looks old."

[See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___7137822)

DN

David N.

IT Operations Manager

> "The ability to configure and enforce unattended access for all devices is great so the end user doesn't have to do anything."

[See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___7137822)

Priyanka S.

Head of Growth Marketing

> "Its bit pricey, especially for smaller teams."

[See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___6646755)

SnQ

Sebastián Q.

Cybersecurity Manager SR

> "What I like most about BeyondTrust is the ability to control remote connections and have continuos monitoring of who is using the tool and their behavior when the..."

[See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___6691564)

DS

David S.

Informatics Technical Service Specialist

> "A couple of times my account has been blocked, probably by several wrong password attempts, and Bomgar remsupport web portal didn’t have the password recovery/reset..."

[See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___4728901)

DN

David N.

IT Operations Manager

> "I like how for agents there is both a desktop app as well as a web app for remote sessions."

[See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___7137822)

Aditya S.

Student

> "One of the main concerns that some users may have is the security of their personal information and data when allowing a remote technician to access their computer or..."

[See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___4599579)

Priyanka S.

Head of Growth Marketing

> "Its reliable and secure, with great features like session recording and cross-platform compatibility. While it can be a bit pricey and complicated to set up, it’s..."

[See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___6646755)

VR

Verified Reviewer

Search Engine Evaluator

> "Remote support software relies on internet connectivity, so if there are connectivity issues, it may not be possible to provide support to the remote device."

[See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___4601783)

NW

Nathan W.

Engineer

> "This allows our IT department to be decentralized, and our engineers to be decentralized as well."

[See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___6333625)

AP

Adam P.

IT Technician

> "I have noticed that platform requires a reliable internet connection to function properly. If a user's internet connection is slow or unstable, this could impact the..."

[See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___4727774)

SD

Shivang D.

VP Global Payer Relations

> "Most of all, my analytics team is able to get real time info on session logs and ticket tracking, in order to track how often my team accesses support features."

[See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___4826695)

PV

Prasun V.

Manager

> "Moreover, clients with slow or temperamental web associations might encounter troubles utilizing remote help administrations, as the association may not be..."

[See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___4719980)

JB

James B.

executive director

> "i use BeyondTrust remote support to offer technical assistance to field team, I like the ability to send instant messages, The application has friendly user interface..."

[See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___4999163)

HS

Harsha S.

Developer

> "Some complex or feature-heavy could be overwhelming for users who are looking for a more streamlined solution, which could limit their effectiveness for certain users..."

[See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___4614896)

Shristi R.

Marketing Manager

> "With its high level capacities and responsive client care, BeyondTrust Remote Help guarantees a smooth and fulfilling remote help insight for all clients."

[See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___4902834)

VR

Verified Reviewer

Service desk

> "It shows screen very blury to Admin that make it difficult to read small text in others system"

[See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___4590530)

SnQ

Sebastián Q.

Cybersecurity Manager SR

> "It is a great tool and is easy to use and to teach the end user how to connect and how to create a temporary connection to the third party and how to check the logs..."

[See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___6691564)

VR

Verified Reviewer

Sr. Engineer- Design & Development

> "Main backlog is that it don't have audio conferencing during remote session."

[See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___3532008)

AG

Adam G.

deputy executive director

> "i use BeyondTrust remote support to handle clients concerns, i like its friendly interface, Email automation makes it the best application to use"

[See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___4985246)

Aditya S.

Student

> "While remote support can be a convenient way to receive technical assistance, there are some potential downsides to using this type of service."

[See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___4599579)

DN

David N.

IT Operations Manager

> "Overall it's a great remote support tool."

[See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___7137822)

CJ

Changdae J.

IT support

> "App deployment can be tricky with the installer deleting after installation."

[See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___4572630)

Amit B.

Systems Developer II

> "The flexibility to be able to use this remote assistance solution from anywhere , from any OS helps a lot on daily basis."

[See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___4842972)

VR

Verified Reviewer

Online Marketer

> "Their customer support service is not great. Since English is not their first language and they were hired just to answer a phone, they are of very little help. "

[See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___4386422)

JJ

Jonathan J.

Network Administrator

> "We started out with just a few licenses and during COVID added more since more users were at home but afterwards we realized how great it was and kept our licenses..."

[See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___6299379)

DC

Daisy C.

CONTROLLER/OFFICE MANAGER

> "sometimes session may lag or conflict with anti-virus software."

[See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___4303803)

PJ

Payal J.

ASE

> "The best part of using BeyondTrust is that it can be used on any OS as it has Cross-platform access."

[See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___4877864)

VR

Verified Reviewer

Sr. Engineer- Design & Development

> "It's user interface is not friendly as training session is required to understand this tool before use of same."

[See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___3532008)

VR

Verified Reviewer

Web developer

> "We use this software to support our team from anywhere means if our team member is not available at the office then it is the best tool to connect with them, another..."

[See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___4685181)

VR

Verified Reviewer

Software Engineer

> "Sometime it lags due to fluctuation in internet."

[See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___4276302)

VR

Verified Reviewer

Software developer

> "I can support my collaborators as if I were right by their side thanks to its functions including screen sharing and remote control, file sharing, and mobile device..."

[See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___4443834)

AG

Amardeep G.

Call Centre

> "It can crash at times or can malfunction."

[See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___4298825)

Varun K.

Cloud Operation Engineer

> "In Remote support the most likely thing is that you can get remote support of the user who is facing the issue & not able to solve their issue simply you can get user..."

[See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___3742988)

OL

Oshadhi L.

Software Engineer

> "Main interface is little bit complex for the first time users."

[See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___4769646)

AP

Adam P.

IT Technician

> "One important aspect I appreciate is the platform's security measures which protect my remote sessions which includes encryption, two-factor authentication, and..."

[See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___4727774)

PV

Prasun V.

Manager

> "I don't have individual inclinations or feelings, and I don't utilize remote help."

[See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___4719980)

JF

Javier F.

COO

> "When most of your work consists of being with computers, connecting with other people or having access to different things, it is very important to have a program that..."

[See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___4735365)

VR

Verified Reviewer

Software Engineering

> "Remote access is sometimes getting lack ."

[See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___4606383)

SR

Sakshi R.

Infrastructure Engineer

> "Being a infrastructure engineer I am using remote support tool to provide support and help to developers and internal members of organisation.several times we need to..."

[See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___4115440)

FB

Francesca B.

Head of HR

> "There is not real integration with BambooHR"

[See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___4381741)

Rowena Joy R.

IT Support Specialist

> "What I like most about Remote Support is it allows me to view, control and even perform troubleshooting on the user's machine."

[See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___4733249)

LD

Lauren D.

Researcher

> "but it is suuuuuuuper slow and disconnects"

[See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___3817425)

HS

Harsha S.

Developer

> "he benefits of quick and easy access to remote systems, powerful collaboration and communication features, and advanced diagnostic and reporting tools make it well..."

[See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___4614896)

JB

Jeremy B.

Sr. Analyst

> "Only IT sees value in this. If you are trying to use this for any other department, the value just isn't there so this is a hard sell to really push out and..."

[See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___3394267)

Samuel P.

Business Administrator

> "Being able to have this software makes work much easier because you can do remote support from anywhere in the world, solving and repairing problems quickly, saving..."

[See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___4706042)

SM

Stephanie M.

student

> "What I do not like about this app is that it is not user-friendly it is often difficult for the same family member to try to access the app to use because it's not..."

[See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___3507272)

VR

Verified Reviewer

IT Systems Administrator

> "I enjoyed the integrated permission features with our domain such as the intuitive ability yo elevate to administrator access during remote sessions."

[See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___4349175)

VR

Verified Reviewer

Communications Director

> "getting buy-in from the boots on the ground is never easy."

[See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___4415104)

HM

Hannah M.

Business Analyst

> "I like the ease of sharing my screen with someone from IT so I don't have to try to figure out how to solve the issue."

[See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___4813783)

MP

Matthew P.

Network Coordinator

> "Sometimes hard to get access to admin level privilege's or access the local admin account on a users computer."

[See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___2981435)

HS

Harsha S.

Developer

> "Remote support software is designed to make it easier for businesses and IT teams to provide assistance and troubleshoot issues for remote users."

[See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___4614896)

ER

Edgar R.

Endpoint Technician

> "Although a specific issue in my company, there seem to be some issues that arise with every new mac operating system."

[See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___3503734)

DS

David S.

Informatics Technical Service Specialist

> "I like that my division and team can save and classify all the servers so that you can search them and access remotely so quickly."

[See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___4728901)

Thomas F.

It administrator

> "Sometimes the software can be buggy and if it's not continually up to date you will run into issues that's what I've learned"

[See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___3440609)

Shristi R.

Marketing Manager

> "Its easy to use interface, consistent network, and hearty security highlights give a dependable and proficient remote help arrangement."

[See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___4902834)

Matt G.

IT Systems Supervisor

> "I really struggle to find anything I don't like about this tool. If anything, perhaps a more modern looking interface would be desirable, but it's not like it's..."

[See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___3186400)

SR

Sakshi R.

Infrastructure Engineer

> "Also beyond trust remote support allows me to deploy new version or patches on servers without manually login on server which I like the most."

[See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___4115440)

CM

Craig M.

Corporate infrastructure engineer

> "The connection can be slow if the end user doesn’t have a good network."

[See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___3108990)

AA

Abigail A.

Nurse

> "Remote support is fast and could ease your computer problems by remotely securing another person to check your computer and really will know the TECH problems will be..."

[See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___4300553)

CR

Carol R.

Owner

> "There are times when I accept, the Remote Support can not get connected properly. "

[See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___2912064)

CJA

Colin-James A.

Apprentice

> "Overall it is a great service and i would highly recommend it to anyone looking for easy ways to use remote support"

[See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___6342719)

GM

Gina M.

Technology Instructor

> "Sometimes a bit of a lag on screen when working on the clients computer"

[See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___3350964)

SR

Sakshi R.

Infrastructure Engineer

> "The best thing is remote support allows users to connect to client's system using link or session key, so it's easy to connect on another's system."

[See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___4115440)

MO

Mark O.

Senior Systems Administrator

> "What I least least about Bomgar are the lack of certain features that other similar products offer such as the ability to run remote installations and scripts or view..."

[See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___2681641)

OS

Oguzhan S.

IT Specialist

> "BeyondTrust Remote Support has greatly enhanced our remote support operations."

[See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___4905359)

KJ

Kevin J.

Programmer

> "Sometimes the connectivity is poor with multi-monitors."

[See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___2876194)

VR

Verified Reviewer

Advisor

> "Great in proving granular support both for Windows and Linux based platformsEasy to use and access features provided to users to preform quick fixes ( bulk of issues)..."

[See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___4115350)

VH

Victoria H.

Manager

> "I did not like how difficult it could be to get both ends of the system to work and it often had to happen multiple times"

[See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___3160243)

NW

Nathan W.

Engineer

> "It works well and seems to have good performance."

[See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___6333625)

MT

Meghan T.

Instructional Systems Designer

> "Remote user can’t always see the window that pops up when the run a program."

[See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___3197691)

Priyanka S.

Head of Growth Marketing

> "Its easy to use and super secure."

[See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___6646755)

JD

Jennie D.

Software Installer

> "I do not like that the session will go grey and you have to start the session all over again."

[See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___3478253)

VR

Verified Reviewer

Senior Engineer - Information Security

> "A really good tool which requires proper implementation to meet the organisations requirements. If it is deployed properly, the tool can operate perfectly with minimal..."

[See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___4775287)

KK

Kevin K.

Lawyer

> "Occasionally there have been connection issues, but you probably will experience that with most remote support software."

[See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___3197975)

PV

Prasun V.

Manager

> "Also, remote help administrations can frequently be gotten to from anyplace with a web association, giving more prominent adaptability and comfort to clients."

[See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___4719980)

ZS

ÖZen S.

Contracts Manager

> "There may be little lags at the beginning of remote sessions but then you cannot understand the difference."

[See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___2933719)

MS

Monalisha S.

Analyst

> "It makes troubleshooting remote desktops easy and very smooth controls."

[See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___4873504)

SD

Steve D.

Controller

> "I dislike having to download a new file each time, but there may be a different way to avoid that."

[See full review](https://www.capterra.com/p/86962/Bomgar/#Capterra___2898562)

[View Reviews](https://www.capterra.com/p/86962/Bomgar/reviews/)

Mai M.

Managing Director

> "It's been a super powerful tool for our team to use with all clients across the country."

[See full review](https://www.capterra.com/p/249584/GoTo-Resolve/#Capterra___7120409)

TB

Tonia B.

Director of IT

> "It often resolves to websites outside of the US and is blocked by the system"

[See full review](https://www.capterra.com/p/249584/GoTo-Resolve/#Capterra___6802591)

MT

Marek T.

CEO

> "The integration with knowledge base articles facilitated quick access to relevant information, enabling efficient issue..."

[See full review](https://www.capterra.com/p/249584/GoTo-Resolve/#Capterra___4825144)

MT

Mark T.

Owner

> "Poor Apple device support."

[See full review](https://www.capterra.com/p/249584/GoTo-Resolve/#Capterra___6652452)

AN

Alex N.

System Analysis

> "Having information such as what operating system a computer is running, who is currently logged in, and what the..."

[See full review](https://www.capterra.com/p/249584/GoTo-Resolve/#Capterra___6066810)

SB

Steve B.

Director

> "We have also found that the product is not as stable as GTA and often times out a session or fails to connect, for no..."

[See full review](https://www.capterra.com/p/249584/GoTo-Resolve/#Capterra___4849352)

AN

Alex N.

System Analysis

> "GoTo Resolve offers me a lot of tools to manage our company's IT resources and provide real time support to our users."

[See full review](https://www.capterra.com/p/249584/GoTo-Resolve/#Capterra___6066810)

PM

Paul M.

IT System Administrator

> "Sometimes it's worked, but then other times, I couldn't even log in because the end-user was asked to enter credentials..."

[See full review](https://www.capterra.com/p/249584/GoTo-Resolve/#Capterra___6014488)

RS

Raj S.

President

> "It's intuitive interface and robust file transfers are impressive making it easy to use even for novices."

[See full review](https://www.capterra.com/p/249584/GoTo-Resolve/#Capterra___6796851)

SB

Steve B.

Director

> "The inability to allow multiple support staff to join the same Unattended Session."

[See full review](https://www.capterra.com/p/249584/GoTo-Resolve/#Capterra___4849352)

AN

Alex N.

System Analysis

> "I was very easily able to get it to run on my smart phone allowing me to quickly solve a IT issue at work while in the..."

[See full review](https://www.capterra.com/p/249584/GoTo-Resolve/#Capterra___6066810)

AN

Alex N.

System Analysis

> "The GoTo Resolve client handles users changing poorly which is usually when the client crashes."

[See full review](https://www.capterra.com/p/249584/GoTo-Resolve/#Capterra___6066810)

MT

Mark T.

Owner

> "Love the mobile device management option"

[See full review](https://www.capterra.com/p/249584/GoTo-Resolve/#Capterra___6652452)

SR

Sarah R.

I.t. technician

> "The only thing I don't like is that if I switch users on the computer I am connected to sometimes I have to disconnect..."

[See full review](https://www.capterra.com/p/249584/GoTo-Resolve/#Capterra___3729534)

NS

Nikhil S.

Application Development Analyst

> "GoTo Resolve's ticketing system is highly effective."

[See full review](https://www.capterra.com/p/249584/GoTo-Resolve/#Capterra___6637939)

PM

Paul M.

IT System Administrator

> "Not being able to remote into an end-user's system while they were having a problem."

[See full review](https://www.capterra.com/p/249584/GoTo-Resolve/#Capterra___6014488)

JB

Jeremy B.

Csr

> "I have been using this app for 2 months and it has been easy to use with my cell and the computer app"

[See full review](https://www.capterra.com/p/249584/GoTo-Resolve/#Capterra___6520191)

MS

Mike S.

IT Administrator

> "It's not easy to configure, the ticket system is iffy at best and they don't even know how to help you configure it..."

[See full review](https://www.capterra.com/p/249584/GoTo-Resolve/#Capterra___4873101)

HC

Haresh C.

Warehouse Executive

> "It provides quick resolution to respective ticket by number of features like remote acccess, screen sharing, chatting..."

[See full review](https://www.capterra.com/p/249584/GoTo-Resolve/#Capterra___4477884)

MS

Mike S.

IT Administrator

> "First time failed, support couldn't get us past step 1 on ticket system, so we canceled. "

[See full review](https://www.capterra.com/p/249584/GoTo-Resolve/#Capterra___4873101)

PF

Paul F.

Desktop Infrastructure

> "The ease of use to be able to remote devices, with or without users at the device, as long as their is internet..."

[See full review](https://www.capterra.com/p/249584/GoTo-Resolve/#Capterra___4849341)

IF

Ian F.

IT Specialist

> "Specifically on Mac, some users need to change the accessibility settings for GoTo in the systems settings, but they do..."

[See full review](https://www.capterra.com/p/249584/GoTo-Resolve/#Capterra___4786012)

AS

Ankit S.

Applications Engineer

> "The software is built on Citrix's secure, high-performance infrastructure, ensuring that support sessions are fast,..."

[See full review](https://www.capterra.com/p/249584/GoTo-Resolve/#Capterra___4763690)

AS

Ankit S.

Applications Engineer

> "software's user interface is too simplistic and lacking in advanced features."

[See full review](https://www.capterra.com/p/249584/GoTo-Resolve/#Capterra___4763690)

PF

Paul F.

Desktop Infrastructure

> "Also, seeing device resources in the Go To Resolve admin portal is useful."

[See full review](https://www.capterra.com/p/249584/GoTo-Resolve/#Capterra___4849341)

Azizah A.

Office Management

> "Recently, this issue has become increasingly challenging, and after months of attempting to rectify it, we've decided to..."

[See full review](https://www.capterra.com/p/249584/GoTo-Resolve/#Capterra___3823314)

DR

Dwight R.

IT

> "The remote session aspect seems to run well and it is easy to elevate the session as an admin, switch between monitors,..."

[See full review](https://www.capterra.com/p/249584/GoTo-Resolve/#Capterra___4779982)

KH

Konnor H.

IT Specialist

> "Deployment could be a bit betterInterface looks a bit bare"

[See full review](https://www.capterra.com/p/249584/GoTo-Resolve/#Capterra___4767559)

JT

Jason T.

Implementation Specialist

> "I like how we can transfer files, so a customer can send me files, or I can send to them."

[See full review](https://www.capterra.com/p/249584/GoTo-Resolve/#Capterra___4767464)

IC

Ian C.

Systems Analyst

> "The only con I can think of is that users can uninstall the tool."

[See full review](https://www.capterra.com/p/249584/GoTo-Resolve/#Capterra___4779677)

JP

John P.

Information Security Specialist

> "The remote control feature allows us to connect and help end-users."

[See full review](https://www.capterra.com/p/249584/GoTo-Resolve/#Capterra___4779371)

JT

Jason T.

Implementation Specialist

> "Compared to other screensharing apps, more technically complicated to use than Zoom or Teams"

[See full review](https://www.capterra.com/p/249584/GoTo-Resolve/#Capterra___4767464)

JMA

Jomaica Marie A.

IT Technical Support II

> "I like the color combination and I lie that the other employees that I remote control the PC also trust the product and..."

[See full review](https://www.capterra.com/p/249584/GoTo-Resolve/#Capterra___4781352)

AR

Amelia R.

customer service agent

> "getting to know how to use the product at first was difficult"

[See full review](https://www.capterra.com/p/249584/GoTo-Resolve/#Capterra___4779287)

DL

Donna L.

IT Manager

> "I can quickly login remotely and support employees wherever they are working"

[See full review](https://www.capterra.com/p/249584/GoTo-Resolve/#Capterra___4763515)

PM

Patrick M.

Manager

> "A tad difficult to setup. "

[See full review](https://www.capterra.com/p/249584/GoTo-Resolve/#Capterra___4779445)

AS

Ankit S.

Applications Engineer

> "It also offers 24/7 support, so users can get help whenever they need it."

[See full review](https://www.capterra.com/p/249584/GoTo-Resolve/#Capterra___4763690)

BT

Benjamin T.

Technical Support Engineer

> "The agent doesn't always install properly and it can be a little difficult to push out to many users sometimes. "

[See full review](https://www.capterra.com/p/249584/GoTo-Resolve/#Capterra___2932682)

CB

Chris B.

Service Analyst

> "It has saved use numerous truck rolls to our osp department."

[See full review](https://www.capterra.com/p/249584/GoTo-Resolve/#Capterra___4781915)

JD

JOHN D.

Senior BI Analyst

> "Could occasionally run in to problems with client access."

[See full review](https://www.capterra.com/p/249584/GoTo-Resolve/#Capterra___2994902)

EZ

Edwin Z.

Company owner

> "The video and sound quality is super.its a powerful IT innovation tool"

[See full review](https://www.capterra.com/p/249584/GoTo-Resolve/#Capterra___3686304)

RZ

Rostom Z.

Digital Literacy Specialist

> "At times the connection strength is not great, but this is not a major issue."

[See full review](https://www.capterra.com/p/249584/GoTo-Resolve/#Capterra___3489578)

RM

Ryan M.

Systems Administrator

> "The support tool works great and I like the mobile remote support tool as well."

[See full review](https://www.capterra.com/p/249584/GoTo-Resolve/#Capterra___4765335)

VR

Verified Reviewer

System Administrator

> "I don't like the way they license the app."

[See full review](https://www.capterra.com/p/249584/GoTo-Resolve/#Capterra___2918067)

JF

Jake F.

Program support

> "I would rate it an 8 out of 10."

[See full review](https://www.capterra.com/p/249584/GoTo-Resolve/#Capterra___4895233)

VR

Verified Reviewer

Sr Pipeline Manager

> "The element of being in person with someone can be helpful for certain people. If this is you, then this product may not..."

[See full review](https://www.capterra.com/p/249584/GoTo-Resolve/#Capterra___2419985)

KB

Kees B.

Technical Support Analyst

> "Intuitive, easy too use, easy to change to admin mode"

[See full review](https://www.capterra.com/p/249584/GoTo-Resolve/#Capterra___4849732)

VR

Verified Reviewer

Sr Pipeline Manager

> "Getting people with no internet or very low internet experience can be stressful."

[See full review](https://www.capterra.com/p/249584/GoTo-Resolve/#Capterra___2419985)

[View Reviews](https://www.capterra.com/p/249584/GoTo-Resolve/reviews/)

## User interface

[BeyondTrust Remote Support](https://www.capterra.com/p/86962/Bomgar/)

4.59 (2,010)

[LogMeIn Resolve](https://www.capterra.com/p/249584/GoTo-Resolve/)

4.42 (214)

### Features

Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

\--% Fit

vs

\--% Fit

Access Controls/Permissions

207

Important

Activity Dashboard

150

Important

Activity Tracking

120

Important

BeyondTrust Remote Support

Top features

27/46

-   Access Controls/Permissions
-   Activity Dashboard
-   Activity Tracking
-   AI Copilot
-   Annotations
-   API
-   Audit Trail
-   Chat/Messaging
-   Collaboration Tools
-   Compliance Management
-   CRM
-   Customizable Branding
-   Customizable Reports
-   Diagnostic Tools
-   File Sharing
-   File Transfer
-   Generative AI
-   Multi-Channel Communication
-   Multiple User Accounts
-   Real-Time Chat
-   Real-Time Monitoring
-   Real-Time Notifications
-   Real-Time Updates
-   Remote Access/Control
-   Remote Monitoring & Management
-   Remote Update/Installation
-   Reporting/Analytics
-   Screen Sharing
-   Self Service Portal
-   Server Monitoring
-   Session Recording
-   Session Transfer
-   Single Sign On
-   SSL Security
-   Summary Reports
-   Support Ticket Management
-   Surveys & Feedback
-   Third-Party Integrations
-   Troubleshooting
-   Two-Factor Authentication
-   Two-Way Audio & Video
-   Unattended Access
-   User Management
-   Video Conferencing
-   Video Support
-   Workflow Management

[See all features](https://www.capterra.com/p/86962/Bomgar/#features)

LogMeIn Resolve

20/46

-   Access Controls/Permissions
-   Activity Dashboard
-   Activity Tracking
-   AI Copilot
-   Annotations
-   API
-   Audit Trail
-   Chat/Messaging
-   Collaboration Tools
-   Compliance Management
-   CRM
-   Customizable Branding
-   Customizable Reports
-   Diagnostic Tools
-   File Sharing
-   File Transfer
-   Generative AI
-   Multi-Channel Communication
-   Multiple User Accounts
-   Real-Time Chat
-   Real-Time Monitoring
-   Real-Time Notifications
-   Real-Time Updates
-   Remote Access/Control
-   Remote Monitoring & Management
-   Remote Update/Installation
-   Reporting/Analytics
-   Screen Sharing
-   Self Service Portal
-   Server Monitoring
-   Session Recording
-   Session Transfer
-   Single Sign On
-   SSL Security
-   Summary Reports
-   Support Ticket Management
-   Surveys & Feedback
-   Third-Party Integrations
-   Troubleshooting
-   Two-Factor Authentication
-   Two-Way Audio & Video
-   Unattended Access
-   User Management
-   Video Conferencing
-   Video Support
-   Workflow Management

[See all features](https://www.capterra.com/p/249584/GoTo-Resolve/#features)

### Recognition

BeyondTrust Remote Support is recognized as a top-rated tool in 2 Capterra Shortlist reports

LogMeIn Resolve is recognized as a top-rated tool in 2 Capterra Shortlist reports

### Deployment & support

BeyondTrust Remote Support

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

LogMeIn Resolve

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

### Company Details

BeyondTrust Remote Support

-   By BeyondTrust
-   Located in United States
-   Founded in 1985

LogMeIn Resolve

-   By GoTo
-   Located in United States
-   Founded in 2003

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