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BeyondTrust Remote Support offers the capabilities that enterprise level IT and customer support organizations need. We serve all industries.
Not provided by vendor
My experience with this software had been wonderful. The flexibility of the app, easy access,and the entire developer options makes it convenient for me to use and I admire not a lot.
Odd behavior with inherited permissions. Also, the drag and drop function does not work as intended.
It has been wonderful to have this tool in my back pocket when I need to help a customer with an issue they are having on their own computer.
I have not had to deal with the software vendor directly but their software is just terrible.
It is super user friendly and easy to adapt to it. It has amazing features that allows a one stop shop which is amazing.
It was a bit of a pickle to get set up and if there's a connection problem at either end it's pretty useless.
Its a great tool for remote support. Its canned scripts are super awesome.it also has an integrated presentation feature which is very good to train the customers.
It can be difficult to initiate and once initiated it can be difficult to get it to stay connected to my customers screen.
We use the tool for employee benefits tracking for our clients employees. The Wavity support team is always quick to help and we have been enjoying great experience.
We were missing emails and losing track of emails. With the implementation of the Wavity ticketing system, the overall management of enrollment process has been streamlined in our office.
We have been able to set up several program with quick turn around, our end users are very happy with the product, and support has been great.
I didn't like that we were unable to sort some of the columns in lists and reports.
Helps improve customers' satisfaction significantly.
Minor problems were quickly resolved prior to full implementation.
Easy deployment and value for Money and end users are happy about your product.
Nothing its well customized product and every company have to use it.
Cindy: Hi, my name is Cindy. I am a practice manager. I give a rating of five for this product. Click below for more reviews like this. We tried a few other different softwares for our remote support. However, they didn't meet the expectation. They were slow in response, and I felt like I was wasting more time than gaining in order to get the correct answers that I needed. I chose Remote Support just for the simple fact it's easy to launch, easy to use. The quality is perfect for me, and it's very affordable. It was so easy to import the remote software into my network. I mean, it seems like you want to make something new a little bit more difficult than it is. I just thought it was super easy. It was fast and we were up and running in no time. The best recommendation I can give you prior to onboarding Remote Support is make sure you have the hardware that's necessary for the speed and accuracy of number one, getting the software loaded and number two, the speed in which you get your answers to and from.
Prioritize real-user-identified key features according to your needs to find your best fit.
BeyondTrust Remote Support
Wavity Help & Service Desk
Top FeaturesBeyondTrust Remote Support
Wavity Help & Service Desk
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