Fishbowl vs Synapse WMS: Which is a better fit?

Love the visual aids in identifying status of orders. Integration with Quickbooks is excellent and seamless.

The main complaint that I have about this product is, the not so much the lack of MRP but the inability for Fishbowl to schedule materials plannings automatically.

Fishbowl has great customer service, and their support and availability during the setup phase of implementation has been excellent.

Can't pull accurate report on inventory valuation summary, excel export is garbage and hard to sort, can't sort valuation summary by date, and all reporting feature are just bad.

Although it is an easy system to work with, I would highly recommend to invest a bit more on the Implementation package, which we did and are very happy we did.

Hard to fix problems without having to talk to fishbowl. But they are usually very responsive when i have a problem.

Fishbowl's ease of use, excellent documentation, and use of wizards were key features we fell in love with. We have been using the software for two and a half months now and have never looked back.

The user interface is difficult to navigate and make sense of.

Very flexible, great configure options, user friendly, robust billing, wonderful customer support.

Frank F

Vice President of Operations

Over the course of that 6+ month you will experience issues that range from simple set up errors to critical stop dead in your tracks problems. Which leads me to my next topic.

They've got a great help desk when we have issues, and since they are local it's nice that we can get hands on support when needed.

Frank F

Vice President of Operations

Terrible customer support and poor implementation strategy.

There are a lot of great resources for training and the user group is nice to bounce ideas off of other companies using the software.

I have been through 3 implementations for WMS systems. Two were complete failures with large amounts of money spent on consultants that could not deliver when it mattered.

Strong recommendation of Synapse, stronger endorsement of Zethcon.

Christopher C

V.P. Information Technology

This can be addressed with selecting the correct severity level that meets the needs of the problem at hand. An outage or system failure with a high priority ticket does get addressed immediately.