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ShipMonk works with clients of all sizes across all verticals. Our 3PL services include: Ecommerce Fulfillment, Warehousing, B2B / Retail Compliance, FBA prep, Marketplace Fulfillment, Section 321
Third Party Logistics providers, consumer goods companies, e-commerce businesses, food and beverage organizations, manufacturing firms, retail companies, and wholesale distributors.
I love the customer support. ShipMonk calls their customer reps, "Happiness Engineers." These Happiness Engineers are knowledgeable, on-site, courteous and always reachable.
Packages being lost regularly. Don't refund the shipping/handling cost for the lost packages.
The thing that I like the most about ShipMonk is the ability to connect to many fulfillment companies and find the one that has the best price to my customer.
This is a complete SCAM. This mistake happened to have cost us over $15,000, and shipmonk/Monkprotect refuses to pay on the claims that they made the mistake on(which they have admitted too).
I am grateful to have [sensitive content hidden] as our Happiness Engineer. His dedication to excellence reflects positively on Shipmonk, and I couldn't be happier with the service he provides.
And as with every bad company, LEAVING and STOPPING the relationship has been a very long, tedius and PAINFUL experience.
I can say the genuine care, personal level of detail, and friendly assistance he provided is one of the main reasons I would recommend Shipmonk to anyone. Just like the old adage; you cant buy trust.
Every single part of the cycle has been horrendus, horrible, tiring and filled with mistakes from ShipMonk's end.
Very flexible, great configure options, user friendly, robust billing, wonderful customer support.
Over the course of that 6+ month you will experience issues that range from simple set up errors to critical stop dead in your tracks problems. Which leads me to my next topic.
They've got a great help desk when we have issues, and since they are local it's nice that we can get hands on support when needed.
Terrible customer support and poor implementation strategy.
There are a lot of great resources for training and the user group is nice to bounce ideas off of other companies using the software.
I have been through 3 implementations for WMS systems. Two were complete failures with large amounts of money spent on consultants that could not deliver when it mattered.
Strong recommendation of Synapse, stronger endorsement of Zethcon.
This can be addressed with selecting the correct severity level that meets the needs of the problem at hand. An outage or system failure with a high priority ticket does get addressed immediately.
ShipMonk
Top FeaturesSynapse WMS
ShipMonk
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Synapse WMS
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