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ETAP vs Discovery Management Software: Which is a better fit?

Updated on October 15th, 2024
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Summary
Key features rated by users
Features selected based on 1,541 reviews from Service Dispatch users.
% Fit
Missing features
Not enough reviews
Feature ratings
Scheduling
5.0
Mobile Access
--
Billing & Invoicing
NA
Calendar Management
NA
Customer Database
NA
% Fit
Not enough reviews
Feature ratings
Scheduling
--
Mobile Access
--
Billing & Invoicing
--
Calendar Management
--
Customer Database
--
User satisfaction
4.5
User reviews82
Ease of use
4.2
Functionality
4.4
Value for money
4.2
Customer support
4.3
--
User reviews0
Ease of use
--
Functionality
--
Value for money
--
Customer support
--
Price starts from
Yearly subscription
Free version
Free trial
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Yearly subscription
Free version
Free trial
Best for

Transmission & Distribution Industry, Utilities, all industries

SME manufacturing, distribution, oilfield service, industrial service and equipment rental companies that want to partner with local, industry specific experts.

User reviews
pros & cons
1 / 4
View Reviews
Not enough reviews
Video reviews
Carlos P
Engiineer
3.0

Carlos: Hi, this is Carlos. I'm a senior electrical engineer. I use ETAP. I gave ETAP a three. For more information, see the links below. Before ETAP, it was really, really hard to accomplish some of the tasks that we had for some of the clients that we had. Especially in the low voltage [crosstalk 00:00:29] studies and the eye flash and having a way to calculate all the different values required to for our flash calculations. Some of the reasons why we selected ETAP was it's very well known in the industry. They saw a lot of resources. Their customer service seems to be very, very, very useful. They tend to respond very fast. Also they have a lot of presence in most of the cities where if you are trying to find a training class or a seminar, you're always going to be able to find one. And that's very useful. But yeah. So those are some of the reasons. So the onboarding with ETAP was quite straightforward. It really didn't require much effort in our end. It was mainly just setting it up in one of the computers with the licensing, everything. So the downloading process and setting it up really didn't take too much. It was pretty straightforward. So no issues there. One of my recommendations for getting ETAP is that the software itself is very powerful. It's very, very useful. And one of the biggest advantages that ETAP has is that it's very well known and a lot of the industry uses it. And so there's no way around it. So it's a very powerful piece of software and it's very capable. So I don't see any disadvantages of having the software and using it for our flash calculations and short [crosstalk 00:02:29] studies. It's very useful for those types of applications.

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ETAP

18/47
  • Accounting Integration
  • Alerts/Notifications
  • Automated Scheduling
  • Billing & Invoicing
  • Calendar Management
  • Client Portal
  • Contract/License Management
  • Customer Database
  • Customer History
  • Customer Management
  • Customizable Forms
  • Driver ETA
  • Electronic Payments
  • Electronic Signature
  • GPS
  • Historical Reporting
  • Inventory Control
  • Inventory Management
  • Job Tracking
  • Maintenance Scheduling
  • Performance Metrics
  • QuickBooks Integration
  • Quotes/Estimates
  • Reminders
  • Route Optimization
  • Routing
  • Self Service Portal
  • Third-Party Integrations
  • Time Tracking
  • Activity Dashboard
  • Activity Tracking
  • API
  • Customizable Reports
  • Dispatch Management
  • Drag & Drop
  • Job Management
  • Location Tracking
  • Mobile Access
  • Project Management
  • Real-Time Data
  • Real-Time Updates
  • Reporting & Statistics
  • Scheduling
  • Service History
  • Status Tracking
  • Technician Management
  • Work Order Management
See All features
Hide Service Dispatch Software Features -

Discovery Management Software

Top Features
37/47
Show Service Dispatch Software Features +

ETAP

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Discovery Management Software

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ETAP
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Discovery Management Software
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
ETAP
  • By ETAP
  • Located in United States
  • Founded in 1986
Discovery Management Software
  • By Discovery Solutions International
  • Located in Canada
  • Founded in 83
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