# Compare TeamSupport vs Bitrix24 2026 | Capterra

> Unsure of what to choose? Check Capterra to compare TeamSupport and Bitrix24 based on pricing, features, product details, and verified reviews.

Source: https://www.capterra.com/compare/87908-113540/TeamSupport-vs-Bitrix24

---

# TeamSupport vs Bitrix24 Features and Cost Comparison

Last updated April 24th, 2026

Provider data verified by our Software Research team, and reviews  
moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/)

Your comparison:

TeamSupportBitrix242/4 selected

[TeamSupport](https://www.capterra.com/p/87908/TeamSupport/)[4.5 (848)](https://www.capterra.com/p/87908/TeamSupport/reviews/)

[Bitrix24](https://www.capterra.com/p/113540/Bitrix24/)[4.2 (990)](https://www.capterra.com/p/113540/Bitrix24/reviews/)

[## TeamSupport](https://www.capterra.com/p/87908/TeamSupport/)[4.5 (848)](https://www.capterra.com/p/87908/TeamSupport/reviews/)

Starting Price

$45.00/month

Value-for-Money

4.4

Functionality

4.3

Ease of Use

4.4

Customer Service

4.5

Reviews Sentiment

Based on [848 reviews](#user-reviews)

Positive

787

Neutral

47

Negative

14

[## Bitrix24](https://www.capterra.com/p/113540/Bitrix24/)[4.2 (990)](https://www.capterra.com/p/113540/Bitrix24/reviews/)

Starting Price

$69.00/month

Value-for-Money

4.2

Functionality

4.3

Ease of Use

4

Customer Service

4

Reviews Sentiment

Based on [990 reviews](#user-reviews)

Positive

811

Neutral

120

Negative

59

## Send this comparison chart to my inbox

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## Summary

* * *

Key features rated by users

Features selected based on 6,735 reviews from live chat software users.  
about the Fit Score methodology.

Fit Score methodology

Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about.

  

If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology

\--%Fit

Missing features

Not enough reviews

Feature ratings

Single Sign On

\--

Chat/Messaging

4.3

Real-Time Notifications

4.3

Real-Time Monitoring

\--

Mobile Access

NA

62%Fit

Missing features

Feature ratings

Single Sign On

NA

Chat/Messaging

4.6

Real-Time Notifications

4.4

Real-Time Monitoring

NA

Mobile Access

4.1

User satisfaction

User satisfaction

4.5

User reviews[848](https://www.capterra.com/p/87908/TeamSupport/reviews/)

Ease of use

4.4

Functionality

4.3

Value for money

4.4

Customer support

4.5

User satisfaction

4.2

User reviews[990](https://www.capterra.com/p/113540/Bitrix24/reviews/)

Ease of use

4.0

Functionality

4.3

Value for money

4.2

Customer support

4.0

Price starts from

Price starts from

$45Per User, Per Month

-   Free version
-   Free trial

Price starts from

$69Flat Rate, Per Month

-   Free version
-   Free trial

Best for

Best for

TeamSupport is built for growth-stage B2B SaaS companies who are focused on providing quality customer support, and want to incorporate customer feedback to grow and refine their products.

Best for

Sales, marketing, customer service, project management, retail, legal, real estate, remote work, call center, and more.

## User reviews

Pros & cons

SL

Stefan L.

Sales Manager

> "I appreciated how it unified all our support tickets – emails, chats, calls – into one system, which meant we were no longer..."

[See full review](https://www.capterra.com/p/87908/TeamSupport/#Capterra___7042718)

SL

Stefan L.

Sales Manager

> "Some users say the search or loading times lag or require workarounds."

[See full review](https://www.capterra.com/p/87908/TeamSupport/#Capterra___7042718)

FG

Fabrizio G.

Design Lead

> "Live chat and Sms massaging through this tool is amazing and very helpful project workflow management solution and documentation..."

[See full review](https://www.capterra.com/p/87908/TeamSupport/#Capterra___7029544)

Christian P.

Human Resources Manager

> "I recognize the value in TeamSupport, however I've run into a few issues with it. When we need to respond quickly to a client's..."

[See full review](https://www.capterra.com/p/87908/TeamSupport/#Capterra___4953495)

SM

Steven M.

system technique

> "It streamlines each process with each client in a simpler way, providing very optimal attention and making clients happy with the..."

[See full review](https://www.capterra.com/p/87908/TeamSupport/#Capterra___6610598)

Kelly B.

Design Engineering Manager

> "It's annoying when the user interface is sluggish and unresponsive when we need to reply fast to a client's request."

[See full review](https://www.capterra.com/p/87908/TeamSupport/#Capterra___5070084)

EH

Elizabeth H.

SENIOR PRODUCT MANAGER

> "i love it because you can work from home and have full support at home with team support. "

[See full review](https://www.capterra.com/p/87908/TeamSupport/#Capterra___7061558)

AH

Angela H.

Junior Systems Administrator

> "The search feature sometimes performs poorly; especially when looking up tickets issued for past events."

[See full review](https://www.capterra.com/p/87908/TeamSupport/#Capterra___3987732)

Saskia M.

Senior Director Sales Marketing

> "Through TeamSupport's email-based ticketing system, we're able to maintain open lines of communication with our clientele and..."

[See full review](https://www.capterra.com/p/87908/TeamSupport/#Capterra___4947297)

Bandaru S.

Student

> "The message threads on tickets are slow it takes time for loading."

[See full review](https://www.capterra.com/p/87908/TeamSupport/#Capterra___4626911)

Christian P.

Human Resources Manager

> "Having everything in one place makes it much easier to manage and sort through requests for assistance. Because of the program's..."

[See full review](https://www.capterra.com/p/87908/TeamSupport/#Capterra___4953495)

AK

Asraf K.

Recruiter

> "Risk of inefficient communication sometime too long decision process"

[See full review](https://www.capterra.com/p/87908/TeamSupport/#Capterra___4677943)

MU

Maria U.

Customer Support Manager

> "The software is well equipped and I like the help desk support capabilities."

[See full review](https://www.capterra.com/p/87908/TeamSupport/#Capterra___6625782)

VR

Verified Reviewer

Health consultant

> "Sometimes it is difficult to create a ticket."

[See full review](https://www.capterra.com/p/87908/TeamSupport/#Capterra___4411520)

SP

Shania P.

Assistant Finance Manager

> "Teamsupport is a great portal for team chatting."

[See full review](https://www.capterra.com/p/87908/TeamSupport/#Capterra___6663773)

AH

Alfred H.

Client Experience Specialist

> "It takes TOO LONG to go into every record and update a specific field. And I checked into the import feature in the admin dept,..."

[See full review](https://www.capterra.com/p/87908/TeamSupport/#Capterra___2181918)

RK

Rachel K.

Operations and Marketing

> "It is extremely robust with so many different functions that make our customers very happy, by providing an amazing way to stay on..."

[See full review](https://www.capterra.com/p/87908/TeamSupport/#Capterra___5036137)

Phillip K.

Customer Accounts Officer

> "The reports are a little challenging to understand."

[See full review](https://www.capterra.com/p/87908/TeamSupport/#Capterra___4673975)

TP

Tarak P.

Support Engineer

> "It has Simple UI and Easy to use application which has made communications easy."

[See full review](https://www.capterra.com/p/87908/TeamSupport/#Capterra___6429009)

VR

Verified Reviewer

Application Development Specialist

> "Most of the features in the tool are not user friendly."

[See full review](https://www.capterra.com/p/87908/TeamSupport/#Capterra___3687455)

RK

Rachel K.

Operations and Marketing

> "It not only manages our customer's needs worth our software, but it keeps the customer engaged with minimal effort and high..."

[See full review](https://www.capterra.com/p/87908/TeamSupport/#Capterra___5036137)

Phillip K.

Customer Accounts Officer

> "It's possible that I haven't made time to thoroughly understand the reports."

[See full review](https://www.capterra.com/p/87908/TeamSupport/#Capterra___4673975)

Christian P.

Human Resources Manager

> "Our favorite part about using TeamSupport is how it streamlines our communication with customers."

[See full review](https://www.capterra.com/p/87908/TeamSupport/#Capterra___4953495)

LM

Lane M.

Director, Client Services

> "This limits our ability to pull some of the reports we need without exporting to Excel and then manually pulling things together,..."

[See full review](https://www.capterra.com/p/87908/TeamSupport/#Capterra___2364158)

GM

Grace M.

human resource assistant

> "it has helped us get in touch with our customers through live chats and and the IT ticketing system and reply to there inquiries..."

[See full review](https://www.capterra.com/p/87908/TeamSupport/#Capterra___4594614)

DN

Deepak N.

Product Support Representative III

> "Sometime TS taking much time to load the reports . When we refresh reports then the alignment of rows in the report gets blend..."

[See full review](https://www.capterra.com/p/87908/TeamSupport/#Capterra___2849374)

Phillip K.

Customer Accounts Officer

> "I adore the automated email tool since it comes in handy when we are not in the office or when we need to check up on tickets that..."

[See full review](https://www.capterra.com/p/87908/TeamSupport/#Capterra___4673975)

BB

Bill B.

Manager of Client Services

> "It is sporadic, but in the last three months, our employees have reported not receiving a notice when a ticket they are assigned..."

[See full review](https://www.capterra.com/p/87908/TeamSupport/#Capterra___2370498)

KC

Kim C.

Customer Service Assistant

> "Customer service is also great."

[See full review](https://www.capterra.com/p/87908/TeamSupport/#Capterra___6855140)

DYS

Deniz Yekta S.

engineer

> "We are having trouble loading reports from time to time."

[See full review](https://www.capterra.com/p/87908/TeamSupport/#Capterra___3197617)

JB

James B.

executive director

> "the application has given us opportunity to respond on concerns on time through chat boxes provided"

[See full review](https://www.capterra.com/p/87908/TeamSupport/#Capterra___4999196)

Emin N.

Sales and Customer Relations Assistant

> "The poor performance of the searching feature: From my personal experience, I had difficulties to find particular tickets to..."

[See full review](https://www.capterra.com/p/87908/TeamSupport/#Capterra___2272156)

TP

Tarak P.

Support Engineer

> "Also the report building feature is really very good."

[See full review](https://www.capterra.com/p/87908/TeamSupport/#Capterra___6429009)

MD

Matthew D.

BSA

> "The slowness and unable to group tickets by team members"

[See full review](https://www.capterra.com/p/87908/TeamSupport/#Capterra___2383364)

AT

Amanda T.

Ceo

> "Definitely a good decision to use team support"

[See full review](https://www.capterra.com/p/87908/TeamSupport/#Capterra___6805032)

EP

Edward P.

Product Support Representative III

> "Can sometimes experience slowness and does not refresh on demand sometimes."

[See full review](https://www.capterra.com/p/87908/TeamSupport/#Capterra___2188697)

AT

Amanda T.

Ceo

> "This application Was extremely Navigate and utilize."

[See full review](https://www.capterra.com/p/87908/TeamSupport/#Capterra___6805032)

RC

Rafael C.

Technical Support Manager

> "Customizing reports, the templates are not easy to follow"

[See full review](https://www.capterra.com/p/87908/TeamSupport/#Capterra___2611471)

MJ

Max J.

Systems Engineer

> "It allows us to provide a better customer service experience and allows cases to be resolved faster and more personalized."

[See full review](https://www.capterra.com/p/87908/TeamSupport/#Capterra___4726372)

MM

Miriam M.

Team Lead

> "The report creation can be challenging."

[See full review](https://www.capterra.com/p/87908/TeamSupport/#Capterra___2805504)

JB

James B.

executive director

> "I like the message chatting feature that is provided its so simple to use with good interface indeed "

[See full review](https://www.capterra.com/p/87908/TeamSupport/#Capterra___4999196)

AT

Andrew T.

Help Desk Technician

> "Reports are a little difficult and confusing to set up."

[See full review](https://www.capterra.com/p/87908/TeamSupport/#Capterra___2370481)

RK

Rachel K.

Operations and Marketing

> "Team Support is a top-notch company that centers around the customer's success."

[See full review](https://www.capterra.com/p/87908/TeamSupport/#Capterra___5036137)

LG

LAURA G.

VP of Account Management

> "The reporting can be challenging. "

[See full review](https://www.capterra.com/p/87908/TeamSupport/#Capterra___2833864)

RK

Rachel K.

Operations and Marketing

> "It has changed how we do business by improving communication."

[See full review](https://www.capterra.com/p/87908/TeamSupport/#Capterra___5036137)

DC

Deborah C.

Parish Reporting & Support Manager

> "The reports are a bit difficult to learn."

[See full review](https://www.capterra.com/p/87908/TeamSupport/#Capterra___2684259)

Bandaru S.

Student

> "Team support provides services to customer by answering the common issues these can be access by the customer."

[See full review](https://www.capterra.com/p/87908/TeamSupport/#Capterra___4626911)

MC

Mickey C.

Director of Customer Support

> "It's really hard to come up with a negative, except that perhaps I wish I had thought of this."

[See full review](https://www.capterra.com/p/87908/TeamSupport/#Capterra___2386050)

[View Reviews](https://www.capterra.com/p/87908/TeamSupport/reviews/)

SS

Shenella S.

Customer relations

> "However, once the initial hurdle is crossed it is a very helpful software because it integrates CRM and communication so there is no need to keep..."

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7084572)

LR

Larissa R.

SRD LEAD

> "Automations don't pull updated numbers or contact names, so we have to create new cards when we correct someone's number or contact name,..."

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7014224)

AU

Adrian U.

CEO

> "offers an all-in-one platform where you can manage sales, marketing, projects and internal communication in one place, eliminating the need for..."

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7011925)

VR

Verified Reviewer

Marketing Manager

> "Separately, I would like to note the work of the support service — at the start, the application for connecting to Bitrix24 did not work..."

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7126089)

VR

Verified Reviewer

Marketing Manager

> "We can recommend viasocket as a convenient and flexible no/low-code solution for configuring integrations between business applications."

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7126089)

Nurudeen O.

Business Outreach Analyst

> "Another downside is that certain customizations and automations aren’t as straightforward to set up as expected, you sometimes have to dig around..."

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7143178)

RC

Remy C.

Director

> "It's not a simplistic as HubSpot or Monday, so it may put some people off, but it is scalable without breaking the bank. If your business is 10+..."

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6825878)

Nurudeen O.

Business Outreach Analyst

> "Some parts of the interface also feel a bit cluttered, which can make simple tasks take longer than they should."

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7143178)

RK

Raj K.

Managing director

> "One improvement that would be very helpful is if the number-to-words converter for currency could work directly inside Bitrix, as this would save..."

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6884639)

SS

Shenella S.

Customer relations

> "Customer support is not that great and it can take days to solve issues within the software."

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7084572)

VR

Verified Reviewer

Executive Director

> "The platform met our needs for remote work connection, CRM, documentation, and more."

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7052153)

Zaina K.

Brokerage Operations Specialist

> "We did not ultimately end up using this program and subscribing due to some technical errors with the program."

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7072299)

MZ

Mahe Z.

Human Resource

> "we can have chat convesation with teammates can schedule meeting , we can even make our daily task and update there , what has been done at that..."

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6554933)

RC

Rajesh C.

President

> "It need too many clicks for the smallest thing and export in sheet format was not working."

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6859799)

SS

Shenella S.

Customer relations

> "Extensive options available for customization which helps make the software really a part of the business!"

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7084572)

GF

George F.

Volunteer Support Worker

> "The AI Assistant is very clunky, The terminolgy, it took a while to get a handle on the workflow that Bitrix uses."

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7038806)

ML

Malachi L.

Director of African Leadership Programs

> "It made it easier to communicate with donors, track volunteers and collaborate internally all vital services for an expanding nonprofit."

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6829193)

LR

Larissa R.

SRD LEAD

> "I've been using Bitrix24 since last year, and I have to say: in the last few months, especially the last month, it feels like the platform has..."

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7014224)

JH

Jamie H.

Executive Vice President at FEVO

> "This helps reduce the need for multiple platforms and keeps everything more connected."

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7119480)

CC

Christopher C.

CEO

> "I don't like the fact that I am forced to take and pay for plans that I don't even need most of the features simply because they are not..."

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6497538)

Nurudeen O.

Business Outreach Analyst

> "From leads to follow-ups and tasks, it’s all right there, which makes daily work feel more organized and less scattered."

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7143178)

LR

Larissa R.

SRD LEAD

> "We're experiencing an error with card merging that's been open for over a month."

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7014224)

RK

Raj K.

Managing director

> "The calendar feature is also excellent, and I enjoy how well it syncs with my Apple and Gmail calendars."

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6884639)

AP

Andy P.

Director

> "I dislike in their marketing they use the term "Replaces all your current SaaS solutions" how do they know this they dont know what Saas programs..."

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6365729)

ŞEnol K.

Business Developer

> "I can effectively manage and control the entire company and its departments with a single screen and multiple jobs."

[See full review](https://www.capterra.com/p/113540/Bitrix24/#GetApp___6448901)

Rashmi A.

Graphic Designer

> "Sometimes when internet is slow, it doesn't apply previous actions to it."

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6749158)

JCF

Juan Carlos F.

Development and Programming Bitrix Coordinator

> "We developed Bitrix24 in our company, we adapt it to our process, it was a seamless implementation process because Bitrix is very flexible."

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6496663)

FD

Francesco D.

CEO

> "Bad, I've deleted my account after the trial since I had too many issues and lost time while working on it"

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6503864)

JB

Jessica B.

Digital Content Creator

> "It makes it so much easier to analyse the success of sales and it's useful in executing projects that require communication and collaboration. "

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6515349)

Nonjabulo S.

Marketing Officer

> "However, the setup can be a little confusing, and it took me some time to get used to all the features."

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6624391)

VR

Verified Reviewer

Content Team Lead

> "Overall, Bitrix24 did everything that our team needed, communication tool, time management, task management, leaves, etc."

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6329726)

RR

Roccini R.

CSM

> "The desktop version, I don't know if it was me, I can't seem to find the CRM portion."

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6603546)

AN

Aviraj N.

CSG Manager

> "Being an SME, I have had the privilege of working with the product team and many clients for implementation."

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7139945)

AZ

Ali Z.

Zeyyun

> "The CRM system is so full of bugs and nasty little details they havent even thought about."

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6811379)

AZ

Ali Z.

Zeyyun

> "Bitrix24 has a good and easy to engage with dashboards which help us to have a unified view over our projects in order to know what has been done..."

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6811379)

MB

MArco B.

Sales

> "Interface is a little too complex and colorfull."

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6551029)

KF

Kathryn F.

Administrative Assistant

> "Bitrix24 is an easy to use organizational software that allows companies to keep track of a number of items, including time recording for their..."

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6460695)

LC

Lukasz C.

IT Specjalist

> "Poorly developed very basic functions that issue the basis for work."

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6454048)

VM

Vinod M.

Director of Global Operations

> "The CRM, task management and chat functionality all work seamlessly."

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6848036)

PC

Pietro C.

Project Manager

> "Some features and functions are not elaborated and thought well."

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6540883)

AL

Angou L.

HR Manager

> "It has seamless features that scheduling easy and efficient."

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7115507)

CC

Cristopher C.

CEO

> "Horrible mainly due to their integrated channel partner Kala Group Technologies who defrauded me and when I came to Bitrix for help, they were..."

[See full review](https://www.capterra.com/p/113540/Bitrix24/#GetApp___5075018)

MM

Mathew M.

Summer Talent Intern

> "It offers a variety of services including communication services."

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7054144)

CM

Cheryl M.

Ceo

> "Not the most user friendly interface found it complex at times"

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6470177)

LC

Lukasz C.

IT Specjalist

> "Great flexibility in the programme and the ability to add your own functions to many modules."

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6454048)

Frank C.

Independent Business Owner

> "Not a value for the money."

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7034732)

Domingo Antonio A.

University average technician

> "Its ability to manage team tasks effectively and easily is great, but also the tool allows me to create unlimited teams and assign unlimited..."

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___4815952)

Isdiana R.

Mechanical Engineer

> "Extra features will take up space on your infrastructure and provide poor customer service if you don't have a handbook outlining how to..."

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___3702906)

PM

Petras M.

CEO

> "Overall, I would say Britix24 is robust enough to manage development sprints while remaining flexible to a variety of workflows."

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6453223)

Raul Antonio Z.

Graduate

> "Sometimes I find it difficult to find certain options or settings, which can be frustrating when I'm looking to make quick changes."

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___4882843)

VR

Verified Reviewer

Marketing Manager

> "In the future, any issues were resolved very quickly, usually within an hour."

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7126089)

VR

Verified Reviewer

Quality System Manager

> "The chat feature is not always available, and you may have to wait in a queue to speak to a customer support representative."

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___4926998)

Delly S.

Telemarketer

> "It's an integrated platform that provides a comprehensive set of telemarketing features like CRM, project management, and collaboration which are..."

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6146995)

MH

Mohamed H.

Marketing Manager

> "it is considered a little bit on the pricey side for the professional version but this is due to the inflation we currently have in my country..."

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___4835673)

Saskia M.

Senior Director Sales Marketing

> "Work process management is something I take pleasure in since it allows me to have a clear schedule, complete the most important tasks in a..."

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___4962952)

BH

Brian H.

owner

> "The support Waite time was the worst, took to long time"

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6593015)

SK

Sven K.

System IT und Marketing

> "The system has since fulfilled its purpose and supports us well alongside our existing system."

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6826793)

Tameem A.

Property Consultant

> "When the connection goes wrong, we can lose so many unsaved updates"

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6093494)

Eileen J.

Office Manager

> "The platform enables automation of workflows and business processes, allowing office managers to focus on higher-value tasks."

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___4808347)

MT

Mahendra T.

CEO

> "you are not providing a similar service like them!!!"

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6787296)

CF

Connor F.

People and Culture Coordinator

> "It keeps tasks in order, deadlines on track and team members aligned."

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6559544)

Julio G.

General Manager

> "We tried to set up specific user types (to restrict access to CRM information) based on their own company/contact (basic stuff in CRM), but it is..."

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___4587315)

JCF

Juan Carlos F.

Development and Programming Bitrix Coordinator

> "Flexibility, adaptability, it has a lot of tools and a strong api directory."

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6496663)

Sarfaraz K.

SEO Manager

> "Furthermore, the pricing structure can be a bit complex, and it can be difficult to understand which plan is the best fit for a particular team's..."

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___4518022)

Nurudeen O.

Business Outreach Analyst

> "Overall, it’s a solid tool if you’re willing to invest the time to learn it properly."

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7143178)

MF

Muhammad F.

Manager

> "It's mobile app functionality is quite limited."

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___5010332)

VR

Verified Reviewer

Executive Director

> "The user interace was mostly intuitive and easy to use."

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7052153)

DP

Diego P.

ict manager

> "web app non very user friendly, app is better"

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6757304)

EB

Ewa B.

Marketing Team Lead

> "I like that Bitrix24 offers a lot of features under one roof from employee scheduling, task management, time tracking to CRM."

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6263291)

LAP

Leslie Ann P.

Real Estate Virtual Assistant

> "The software is not yet well known for its other services like lead management and analytics, which leads me to think that this might be less..."

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___4617688)

CF

Connor F.

People and Culture Coordinator

> "Proven game changer tool for empowering team meetings to be more productive and professional."

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6559544)

Manish B.

Digital Marketer | WordPress

> "It offers a limited amount of storage on its lower-tier plans, which may not be sufficient for large amounts of data."

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___4621457)

Abel A.

Agent

> "allows me to reduce my working time in the management of my projects to be closer to my clients with simple and user-friendly software"

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___5071088)

Julio G.

General Manager

> "The functions for managing deals and sales pipelines are also a bit complicated compared to other cloud CRM vendors."

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___4587315)

SM

Samuel M.

General Manager and Head of Operations

> "Instant messaging and live chat are the key features which I like using."

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6484172)

VR

Verified Reviewer

CDO

> "Some of our clients don't like Hubspot, or find it too expensive."

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6267317)

John G.

Supply Chain Managing Officer

> "Bitrix24 helps us to run our projects more effectively and efficiently by allowing us to come together and work closely as one team."

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___5079823)

Sarfaraz K.

SEO Manager

> "Additionally, I found that the mobile app version of Bitrix24 is not as user-friendly as the web version, and it can be difficult to access all..."

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___4518022)

Rashmi A.

Graphic Designer

> "I like to use Betrix24 to get data of employees."

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6749158)

VR

Verified Reviewer

Business development department

> "Done, like other channels, contains faults since reviews are frequently fabricated or have very little owing to the anonymity element of the..."

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___3746006)

[View Reviews](https://www.capterra.com/p/113540/Bitrix24/reviews/)

## User interface

[TeamSupport](https://www.capterra.com/p/87908/TeamSupport/)

4.47 (848)

4.19 (990)

## Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

### Features

Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

\--% Fit

vs

\--% Fit

Activity Dashboard

207

Important

AI Copilot

150

Important

API

120

Important

TeamSupport

24/33

-   Activity Dashboard
-   AI Copilot
-   API
-   Autoresponders
-   Canned Responses
-   Chat/Messaging
-   Collaboration Tools
-   Contact Management
-   CRM
-   Customizable Branding
-   Document Storage
-   Email Management
-   File Sharing
-   Generative AI
-   Geotargeting
-   Interaction Tracking
-   Mobile Access
-   Multi-Channel Communication
-   Offline Form
-   Proactive Chat
-   Real-Time Analytics
-   Real-time Consumer-facing Chat
-   Real-Time Monitoring
-   Real-Time Notifications
-   Reporting/Analytics
-   Screen Sharing
-   Search/Filter
-   Single Sign On
-   Support Ticket Management
-   Surveys & Feedback
-   Third-Party Integrations
-   Transcripts/Chat History
-   Transfers/Routing

[See all features](https://www.capterra.com/p/87908/TeamSupport/#features)

Bitrix24

Top features

28/33

-   Activity Dashboard
-   AI Copilot
-   API
-   Autoresponders
-   Canned Responses
-   Chat/Messaging
-   Collaboration Tools
-   Contact Management
-   CRM
-   Customizable Branding
-   Document Storage
-   Email Management
-   File Sharing
-   Generative AI
-   Geotargeting
-   Interaction Tracking
-   Mobile Access
-   Multi-Channel Communication
-   Offline Form
-   Proactive Chat
-   Real-Time Analytics
-   Real-time Consumer-facing Chat
-   Real-Time Monitoring
-   Real-Time Notifications
-   Reporting/Analytics
-   Screen Sharing
-   Search/Filter
-   Single Sign On
-   Support Ticket Management
-   Surveys & Feedback
-   Third-Party Integrations
-   Transcripts/Chat History
-   Transfers/Routing

[See all features](https://www.capterra.com/p/113540/Bitrix24/#features)

### Recognition

TeamSupport is recognized as a top-rated tool in 3 Capterra Shortlist reports

No recognitions have been awarded to Bitrix24

### Deployment & support

TeamSupport

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Bitrix24

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

### Company Details

TeamSupport

-   By TeamSupport
-   Located in United States
-   Founded in 2009

Bitrix24

-   By Bitrix
-   Located in United States
-   Founded in 1998

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