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TeamSupport is built for growth-stage B2B SaaS companies who are focused on providing quality customer support, and want to incorporate customer feedback to grow and refine their products.
Userlike works for any company size and adapts to your needs and business goals. Small and medium-sized companies, NGOs as well as large corporations like Toyota & Decathlon already rely on Userlike.
TeamSupport is easy to use; has amazing robust features and integrated quite easily into our existing business processes. The Customer support team are very helpful and know the product quite well.
The configuration and setup is very non-intuitive and confusing.
Our overall experience with TeamSupport has been fantastic. Their support team is top-notch and from my perspective it shows that they genuinely do care to help you with your ongoing issues.
Sometimes the chat sessions get too long to respond and gets interrupted in between and get cut.
Since the day we implemented TeamSupport in 2014 our customer appreciation has increased exponentially. It also has allowed us to track, resolve and develop new and better solutions.
To begin with, the system is "clunky. Maybe they're trying to be all things to all men, but in trying to be so broad in scope, they missed the mark.
With this software it improves the experience of my clients, it is very powerful and has an easy to use ticketing system. The reports and table metrics help considerably the organization of tasks.
It is somewhat limited in its functionality and, options, and user features.
I like the look of the chat widget. Also, the customer support was great - very helpful and friendly.
Unforgivable loss of clients because of the interface alerts system fault. The system marked the primary email as "invalid" but did not alert as properly so we can fix the issue.
We are using the Userlike Chattool for over a year now and are very happy with it. It is interesting that customers like the possibilty to ask questions while they are shopping on our site.
240 off line messages not delivered to our inbox. Broken chat sessions: every request from the same client creates a new conversation! nonsense.
I must say I am really satisfied, I like the tool itself (easy to use and space for customisation) but I want to underline the excellent support.
I am missing a phone app as we are a rather small company and our chat operators are on the road quite often too (due to additional responsibilities).
It works great and seamlessly across all platforms and throughout our team. Also it looks so much better than the others, which i think is important to go with our identity.
As compensation they proposed us a free month of subscription (32USD). But the loss caused by this issue would cost thousands of usd.
Darythe: My name is Darythe, and I'm a client services manager in the tech industry. And I give TeamSupport a five out of five. Prior to using TeamSupport for our client services department, we were using Salesforce desk, but Salesforce stopped supporting the desk product, and we switched over to their lightning feature, which we did not like. It did not work for us when we were trying to communicate with our clients. It was just too bulky. TeamSupport offers a really robust platform that allows us to easily track client details, client tickets, and different people that work with each of our clients. We also really love the alerts feature so that we can put specific information for clients up as soon as we start working with someone. Implementation of the TeamSupport product was very simple. We had help from their customer service team the whole way through, and we were able to easily integrate our current client information and details so that it was readily accessible as soon as we got started. TeamSupport makes it really easy to communicate with our clients and make sure that we don't lose any communications from those clients. We can make ourselves tasks and remind ourselves of different things that need to be done. And it also integrates with other platforms, which makes it really easy to use throughout the company.
Prioritize real-user-identified key features according to your needs to find your best fit.
TeamSupport
Userlike
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