# Compare TeamSupport vs CXone Mpower 2026 | Capterra

> Unsure of what to choose? Check Capterra to compare TeamSupport and CXone Mpower based on pricing, features, product details, and verified reviews.

Source: https://www.capterra.com/compare/87908-134775/TeamSupport-vs-inContact-Call-Center-Software

---

# TeamSupport vs CXone Mpower Features and Cost Comparison

Last updated March 13th, 2026

Provider data verified by our Software Research team, and reviews  
moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/)

Your comparison:

TeamSupportCXone Mpower2/4 selected

[TeamSupport](https://www.capterra.com/p/87908/TeamSupport/)[4.5 (848)](https://www.capterra.com/p/87908/TeamSupport/reviews/)

[CXone Mpower](https://www.capterra.com/p/134775/inContact-Call-Center-Software/)[4.2 (581)](https://www.capterra.com/p/134775/inContact-Call-Center-Software/reviews/)

[## TeamSupport](https://www.capterra.com/p/87908/TeamSupport/)[4.5 (848)](https://www.capterra.com/p/87908/TeamSupport/reviews/)

Starting Price

$45.00/month

Value-for-Money

4.4

Functionality

4.3

Ease of Use

4.4

Customer Service

4.5

Reviews Sentiment

Based on [848 reviews](#user-reviews)

Positive

787

Neutral

47

Negative

14

[## CXone Mpower](https://www.capterra.com/p/134775/inContact-Call-Center-Software/)[4.2 (581)](https://www.capterra.com/p/134775/inContact-Call-Center-Software/reviews/)

Starting Price

$71.00/month

Value-for-Money

4.1

Functionality

4.1

Ease of Use

4.2

Customer Service

4

Reviews Sentiment

Based on [581 reviews](#user-reviews)

Positive

478

Neutral

68

Negative

35

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What’s your intended use case?

## Summary

* * *

Key features rated by users

Features selected based on 2,933 reviews from customer service software users.  
about the Fit Score methodology.

Fit Score methodology

Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about.

  

If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology

71%Fit

Not enough reviews

Feature ratings

CRM

4.4

Support Ticket Management

4.4

Chatbot

4.7

Live Chat

4.4

Inbox Management

\--

70%Fit

Not enough reviews

Feature ratings

CRM

5.0

Support Ticket Management

4.2

Chatbot

4.2

Live Chat

4.1

Inbox Management

\--

User satisfaction

User satisfaction

4.5

User reviews[848](https://www.capterra.com/p/87908/TeamSupport/reviews/)

Ease of use

4.4

Functionality

4.3

Value for money

4.4

Customer support

4.5

User satisfaction

4.2

User reviews[581](https://www.capterra.com/p/134775/inContact-Call-Center-Software/reviews/)

Ease of use

4.2

Functionality

4.1

Value for money

4.1

Customer support

4.0

Price starts from

Price starts from

$45Per User, Per Month

-   Free version
-   Free trial

Price starts from

$71Per User, Per Month

-   Free version
-   Free trial

Best for

Best for

TeamSupport is built for growth-stage B2B SaaS companies who are focused on providing quality customer support, and want to incorporate customer feedback to grow and refine their products.

Best for

It is designed for organizations of all sizes that need to deliver voice, digital, and self-service customer experiences across all interaction channels.

## User reviews

Pros & cons

SL

Stefan L.

Sales Manager

> "I appreciated how it unified all our support tickets – emails, chats, calls – into one system, which meant we were no longer..."

[See full review](https://www.capterra.com/p/87908/TeamSupport/#Capterra___7042718)

SL

Stefan L.

Sales Manager

> "Some users say the search or loading times lag or require workarounds."

[See full review](https://www.capterra.com/p/87908/TeamSupport/#Capterra___7042718)

FG

Fabrizio G.

Design Lead

> "Live chat and Sms massaging through this tool is amazing and very helpful project workflow management solution and documentation..."

[See full review](https://www.capterra.com/p/87908/TeamSupport/#Capterra___7029544)

Christian P.

Human Resources Manager

> "I recognize the value in TeamSupport, however I've run into a few issues with it. When we need to respond quickly to a client's..."

[See full review](https://www.capterra.com/p/87908/TeamSupport/#Capterra___4953495)

SM

Steven M.

system technique

> "It streamlines each process with each client in a simpler way, providing very optimal attention and making clients happy with the..."

[See full review](https://www.capterra.com/p/87908/TeamSupport/#Capterra___6610598)

Kelly B.

Design Engineering Manager

> "It's annoying when the user interface is sluggish and unresponsive when we need to reply fast to a client's request."

[See full review](https://www.capterra.com/p/87908/TeamSupport/#Capterra___5070084)

EH

Elizabeth H.

SENIOR PRODUCT MANAGER

> "i love it because you can work from home and have full support at home with team support. "

[See full review](https://www.capterra.com/p/87908/TeamSupport/#Capterra___7061558)

AH

Angela H.

Junior Systems Administrator

> "The search feature sometimes performs poorly; especially when looking up tickets issued for past events."

[See full review](https://www.capterra.com/p/87908/TeamSupport/#Capterra___3987732)

Saskia M.

Senior Director Sales Marketing

> "Through TeamSupport's email-based ticketing system, we're able to maintain open lines of communication with our clientele and..."

[See full review](https://www.capterra.com/p/87908/TeamSupport/#Capterra___4947297)

Bandaru S.

Student

> "The message threads on tickets are slow it takes time for loading."

[See full review](https://www.capterra.com/p/87908/TeamSupport/#Capterra___4626911)

Christian P.

Human Resources Manager

> "Having everything in one place makes it much easier to manage and sort through requests for assistance. Because of the program's..."

[See full review](https://www.capterra.com/p/87908/TeamSupport/#Capterra___4953495)

DN

Deepak N.

Product Support Representative III

> "Sometime TS taking much time to load the reports . When we refresh reports then the alignment of rows in the report gets blend..."

[See full review](https://www.capterra.com/p/87908/TeamSupport/#Capterra___2849374)

MJ

Max J.

Systems Engineer

> "It allows us to provide a better customer service experience and allows cases to be resolved faster and more personalized."

[See full review](https://www.capterra.com/p/87908/TeamSupport/#Capterra___4726372)

AK

Asraf K.

Recruiter

> "Risk of inefficient communication sometime too long decision process"

[See full review](https://www.capterra.com/p/87908/TeamSupport/#Capterra___4677943)

MU

Maria U.

Customer Support Manager

> "The software is well equipped and I like the help desk support capabilities."

[See full review](https://www.capterra.com/p/87908/TeamSupport/#Capterra___6625782)

VR

Verified Reviewer

Health consultant

> "Sometimes it is difficult to create a ticket."

[See full review](https://www.capterra.com/p/87908/TeamSupport/#Capterra___4411520)

SP

Shania P.

Assistant Finance Manager

> "Teamsupport is a great portal for team chatting."

[See full review](https://www.capterra.com/p/87908/TeamSupport/#Capterra___6663773)

AH

Alfred H.

Client Experience Specialist

> "It takes TOO LONG to go into every record and update a specific field. And I checked into the import feature in the admin dept,..."

[See full review](https://www.capterra.com/p/87908/TeamSupport/#Capterra___2181918)

RK

Rachel K.

Operations and Marketing

> "It is extremely robust with so many different functions that make our customers very happy, by providing an amazing way to stay on..."

[See full review](https://www.capterra.com/p/87908/TeamSupport/#Capterra___5036137)

Phillip K.

Customer Accounts Officer

> "The reports are a little challenging to understand."

[See full review](https://www.capterra.com/p/87908/TeamSupport/#Capterra___4673975)

TP

Tarak P.

Support Engineer

> "It has Simple UI and Easy to use application which has made communications easy."

[See full review](https://www.capterra.com/p/87908/TeamSupport/#Capterra___6429009)

VR

Verified Reviewer

Application Development Specialist

> "Most of the features in the tool are not user friendly."

[See full review](https://www.capterra.com/p/87908/TeamSupport/#Capterra___3687455)

RK

Rachel K.

Operations and Marketing

> "It not only manages our customer's needs worth our software, but it keeps the customer engaged with minimal effort and high..."

[See full review](https://www.capterra.com/p/87908/TeamSupport/#Capterra___5036137)

Phillip K.

Customer Accounts Officer

> "It's possible that I haven't made time to thoroughly understand the reports."

[See full review](https://www.capterra.com/p/87908/TeamSupport/#Capterra___4673975)

Christian P.

Human Resources Manager

> "Our favorite part about using TeamSupport is how it streamlines our communication with customers."

[See full review](https://www.capterra.com/p/87908/TeamSupport/#Capterra___4953495)

LM

Lane M.

Director, Client Services

> "This limits our ability to pull some of the reports we need without exporting to Excel and then manually pulling things together,..."

[See full review](https://www.capterra.com/p/87908/TeamSupport/#Capterra___2364158)

GM

Grace M.

human resource assistant

> "it has helped us get in touch with our customers through live chats and and the IT ticketing system and reply to there inquiries..."

[See full review](https://www.capterra.com/p/87908/TeamSupport/#Capterra___4594614)

MM

Miriam M.

Team Lead

> "The report creation can be challenging."

[See full review](https://www.capterra.com/p/87908/TeamSupport/#Capterra___2805504)

Phillip K.

Customer Accounts Officer

> "I adore the automated email tool since it comes in handy when we are not in the office or when we need to check up on tickets that..."

[See full review](https://www.capterra.com/p/87908/TeamSupport/#Capterra___4673975)

BB

Bill B.

Manager of Client Services

> "It is sporadic, but in the last three months, our employees have reported not receiving a notice when a ticket they are assigned..."

[See full review](https://www.capterra.com/p/87908/TeamSupport/#Capterra___2370498)

AT

Amanda T.

Ceo

> "Definitely a good decision to use team support"

[See full review](https://www.capterra.com/p/87908/TeamSupport/#Capterra___6805032)

DYS

Deniz Yekta S.

engineer

> "We are having trouble loading reports from time to time."

[See full review](https://www.capterra.com/p/87908/TeamSupport/#Capterra___3197617)

KC

Kim C.

Customer Service Assistant

> "Customer service is also great."

[See full review](https://www.capterra.com/p/87908/TeamSupport/#Capterra___6855140)

Emin N.

Sales and Customer Relations Assistant

> "The poor performance of the searching feature: From my personal experience, I had difficulties to find particular tickets to..."

[See full review](https://www.capterra.com/p/87908/TeamSupport/#Capterra___2272156)

AT

Amanda T.

Ceo

> "This application Was extremely Navigate and utilize."

[See full review](https://www.capterra.com/p/87908/TeamSupport/#Capterra___6805032)

LG

LAURA G.

VP of Account Management

> "The reporting can be challenging. "

[See full review](https://www.capterra.com/p/87908/TeamSupport/#Capterra___2833864)

JB

James B.

executive director

> "the application has given us opportunity to respond on concerns on time through chat boxes provided"

[See full review](https://www.capterra.com/p/87908/TeamSupport/#Capterra___4999196)

MD

Matthew D.

BSA

> "The slowness and unable to group tickets by team members"

[See full review](https://www.capterra.com/p/87908/TeamSupport/#Capterra___2383364)

TP

Tarak P.

Support Engineer

> "Also the report building feature is really very good."

[See full review](https://www.capterra.com/p/87908/TeamSupport/#Capterra___6429009)

EP

Edward P.

Product Support Representative III

> "Can sometimes experience slowness and does not refresh on demand sometimes."

[See full review](https://www.capterra.com/p/87908/TeamSupport/#Capterra___2188697)

JB

James B.

executive director

> "I like the message chatting feature that is provided its so simple to use with good interface indeed "

[See full review](https://www.capterra.com/p/87908/TeamSupport/#Capterra___4999196)

RC

Rafael C.

Technical Support Manager

> "Customizing reports, the templates are not easy to follow"

[See full review](https://www.capterra.com/p/87908/TeamSupport/#Capterra___2611471)

RK

Rachel K.

Operations and Marketing

> "Team Support is a top-notch company that centers around the customer's success."

[See full review](https://www.capterra.com/p/87908/TeamSupport/#Capterra___5036137)

AT

Andrew T.

Help Desk Technician

> "Reports are a little difficult and confusing to set up."

[See full review](https://www.capterra.com/p/87908/TeamSupport/#Capterra___2370481)

RK

Rachel K.

Operations and Marketing

> "It has changed how we do business by improving communication."

[See full review](https://www.capterra.com/p/87908/TeamSupport/#Capterra___5036137)

DC

Deborah C.

Parish Reporting & Support Manager

> "The reports are a bit difficult to learn."

[See full review](https://www.capterra.com/p/87908/TeamSupport/#Capterra___2684259)

Bandaru S.

Student

> "Team support provides services to customer by answering the common issues these can be access by the customer."

[See full review](https://www.capterra.com/p/87908/TeamSupport/#Capterra___4626911)

MC

Mickey C.

Director of Customer Support

> "It's really hard to come up with a negative, except that perhaps I wish I had thought of this."

[See full review](https://www.capterra.com/p/87908/TeamSupport/#Capterra___2386050)

[View Reviews](https://www.capterra.com/p/87908/TeamSupport/reviews/)

VK

Vignesh K.

Technical specialist

> "The real-time analytics and customizable reporting tools make it easy for supervisors to monitor performance and..."

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6786405)

NN

Nick N.

Workforce Management

> "We experience sync issues in real-time dashboards from time to time and we have agents getting logged out of CXone..."

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6520225)

VK

Vignesh K.

Technical specialist

> "The platform offers a robust set of tools for managing users, skills, routing, and reporting."

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6786405)

LR

Lauren R.

Manager

> "The automated reports don't match custom reports when I run the same data."

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6673366)

VK

Vignesh K.

Technical specialist

> "CXone also provides solid documentation and responsive support when needed."

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6786405)

VJ

Vipul J.

Senior Manager Quality

> "having loaded with a lot of features make it slow at times so might need to work on the servers/capacity in the..."

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6545019)

NN

Nick N.

Workforce Management

> "The web-based experience gives us the flexibility to switch browsers if we experience issues."

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6520225)

RG

Robin G.

Accountant

> "We constantly have problems with the portal saving passwords and not allowing us to log on. "

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6330394)

VJ

Vipul J.

Senior Manager Quality

> "User friendly with advance features including planning, managing real times queues, quality management etc."

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6545019)

RG

Robin G.

Accountant

> "You take our money every month on autopay but always fail to email the invoices. "

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6330394)

JH

James H.

Senior Director

> "Ability to run reports on demand, ACD is robust, and dashboards and supervisor application gives real time views on..."

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6160743)

TP

Teresa P.

Technical Support Specialist II

> "It seems to be a bit hard for people to understand how it works in the beginning since it has a lot of features."

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6745910)

Saskia M.

Senior Director Sales Marketing

> "It inlcudes a real-time chat feature, so we can stay in touch with clients in real time; it supports VoIP, so we can..."

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___5033719)

LR

Lauren R.

Manager

> "I seem to have the most issues with reporting, I think it's inconsistant and hard to get to. "

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6673366)

NK

Nila K.

Customer experience

> "Makes employees jobs much easier"

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6831171)

PS

Paul S.

Networks & IT Lead

> "The licensing is too restrictive, it would be great to have a reporting tier, where no phone calls are able to be..."

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___4993940)

TH

Tina H.

Digital Contact Center Solutions

> "We are also in the process of moving many of our teams into CXOne and the ROI we have already experienced is AMAZING!"

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6530644)

AD

Amanda D.

Benefits Assistance Center Team Lead

> "The email capabilities are not nearly as advanced as the call features."

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6149515)

LR

Lauren R.

Manager

> "I am not familiar with what appears to be the new branding of Mpower, however I like overall the ease of workflow,..."

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6673366)

Abel A.

Agent

> "I had to encounter certain difficulties that the fall 23 version is supposed to resolve but did not resolve any of..."

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___5051486)

Tomáš S.

Social Media Specialist

> "This comprehensive suite can streamline operations by providing all the tools needed in one platform."

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___4985903)

AK

Adam K.

Workforce Manager

> "Their Fall '23 release is supposed to address a lot of these issues, but NICE was not forthcoming with any of the..."

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___5004207)

LW

Lindsey W.

Workforce Management Analyst

> "The forecasting functionality was solid."

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6481654)

AA

Amy A.

Director, Community Impact

> "We also had issues with connectivity that took months before identifying the issue to fix."

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___4993363)

CP

Cara P.

Access to Services Section Manager

> "We're in the process of adding more applications and the team at NICE has been incredible. "

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6719618)

VR

Verified Reviewer

Supervisor

> "Cost considerations: CXone's pricing may be a concern for businesses with limited budgets."

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___4803132)

SP

Sarah P.

Automation Consultant

> "Leading edge of contact center technology"

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6562728)

AK

Adam K.

Workforce Manager

> "I continue to spend an inordinate amount of time working around CXone's inadequacies."

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___5004207)

KH

Kiyanna H.

Client Care Specialist

> "There are hardly any issues, and the functionality is simple and easy to navigate."

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6334751)

AK

Adam K.

Workforce Manager

> "They over-sell and under-deliver."

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___5004207)

JS

Jamie S.

WFM Analyst

> "It's easy to skill agents and build dashboards."

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6545242)

JH

James H.

Senior Director

> "It's on the expensive side. "

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6160743)

VR

Verified Reviewer

Scheduler

> "The ease and functionality of it."

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6873387)

Shanice P.

Customer Service Agent

> "The setup process is not easy if your not knowledgeable of the content and or company your using the software for"

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___3520331)

TP

Teresa P.

Technical Support Specialist II

> "reliable and that the platform is easily scalable."

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6745910)

LM

Lilia M.

Insurance agent

> "There are some features that I still dont know how to use, but I think is because of the very basic training."

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___3716988)

RLC

Raine Leonard C.

Agent

> "The thing that I really like is that it is used to check my schedule on my work everyday."

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6061927)

AN

Aleksandar N.

Real Time Management Coordinator

> "The inconsistent formatting doesn't let me use a simple macro but rather have to make a combination of formulas and..."

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___2153563)

TW

Tim W.

IT Admin

> "Easy management, set up, functionality and use"

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6593022)

AM

Amanda M.

PATIENT SERVICES COORDINATOR

> "the only thing i dont like is that if the computer is having an issue, connectivity, then the phone cant be used"

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___3085926)

VK

Vinit K.

Backend developer

> "Businesses seeking to offer a seamless and customised client experience should consider it because of its..."

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___4623058)

CS

Crystal S.

Customer Service Rep

> "I'm not able to type in the number and hit enter to initiate the call. And when typing in the number to make a call,..."

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___2519066)

JW

Jim W.

admin

> "nice interface easy to use and very straight forward."

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6549476)

SP

Suren P.

Senior ISR

> "lots of bugs, crashes, lose alot of calls"

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___3077976)

AT

Akhil T.

Cxone Lead

> "I am working on Cxone since last 5years.every year ,they are enhancing their services and upgrading."

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6153133)

RH

Rosa H.

Patient Access Specialist

> "There are certain buttons or features that don't make sense and it can look really boring."

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___3055378)

SP

Sarah P.

Automation Consultant

> "Good experience, everyone we've worked with has been helpful."

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6562728)

TK

Thomas K.

Network Administrator/Helpdesk

> "Licensing is a bit of a nightmare, the licenses are provided in a spreadsheet and cannot be released from a client..."

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___2165554)

LR

Lauren R.

Manager

> "Overall, I would say that your service/support has been great-- fast and correct."

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6673366)

CC

Clinton C.

Contact Center Manager

> "As of late, we are constantly being told to clear cache, delete temp internet files, shut down and restart our..."

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___2725656)

TP

Teresa P.

Technical Support Specialist II

> "As part of the technical group, I find it easy to use and understand."

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6745910)

JB

Jennifer B.

Care Coordinator

> "Beeping noise every few minutes and no one know what it is."

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___3051963)

AS

Alexis S.

CSR

> "It has generally been successful since it enables us to complete our work on time and in accordance with the..."

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___4602632)

JM

Jessica M.

customer service

> "It always has trouble on certain vpn connections"

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___3081141)

AS

Alexis S.

CSR

> "The callback option keeps our customers happy, and they consistently provide us with positive feedback when we..."

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___4602632)

TK

Thomas K.

Network Administrator/Helpdesk

> "Useage even more confusing when used in conjunction with incontact calling queues, trying to keep track of stationID..."

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___2165554)

KI

Kenneth I.

Director Q&A Implementation

> "This is what gives me a pleasure to know that I can expect when I interact with the resources."

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___4993316)

MCJ

Ma. Carlon J.

Preboarding Specialist

> "How I disconnect fast and had to re log in"

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___3109626)

AA

Amy A.

Director, Community Impact

> "The team offers high-level customer service and support."

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___4993363)

DA

David A.

Kunderådgiver

> "It is difficult to controll who calls and if you wanna answer or not. If a call breaks , you have to finnish it..."

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___2718194)

KI

Kenneth I.

Director Q&A Implementation

> "From my TAM to anyone I have come in contact (no pun intended, lol) with are very helpful, patient and understanding."

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___4993316)

AC

Amanda C.

Call Center Supervisor

> "Just yesterday we had a GLOBAL outage and no way for our business to take calls when we rely on this system."

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___2543574)

AK

Adam K.

Workforce Manager

> "Support is responsive and helpful for things that work."

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___5004207)

TT

Tony T.

Free lance writer

> "NICE CXone wants a password and I don't have one. "

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___3060030)

AD

Amanda D.

Benefits Assistance Center Team Lead

> "CXone has great call features."

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6149515)

JB

Jennifer B.

Care Coordinator

> "Voicemail is very difficult to get too."

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___3051963)

DH

Dwana H.

Customer Service Representative

> "With Nice, we were able to get members to transfer over to the right department and quicker service time."

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___4231527)

JW

Justin W.

Tire Group Staff Assistant

> "I'm at the point currently where I don't get notifications (despite settings being set correctly) and almost never..."

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___2516319)

JJ

Joan J.

IT Director

> "Our team is really satisfied with the way it works, the opportunities of extended configuration it offers, and the..."

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___3298057)

PM

Polly M.

Account Care Manager

> "I also struggle with getting technical support to help me resolve cases from time to time - they do not make it easy..."

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___2152643)

AP

Adolfo P.

customer service representative

> "It's so much simpler for the dev group to arrange, incorporate and alter the client experience."

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___4319789)

WW

Westin W.

Senior Product Manager

> "We were promised we would be able to create our own CRM and IC would be able to connect and after 2 years of..."

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___2177902)

AD

Amanda D.

Benefits Assistance Center Team Lead

> "Very reliable, has all of the capabilities we need."

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6149515)

NB

Nefertiti B.

AA Agent

> "What I least like about the software is the constant freezing and having to log out and log back in."

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___2721380)

AS

Alexis S.

CSR

> "I enjoy having access to earlier calls in order to help a disappointed customer."

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___4602632)

JB

Jennifer B.

Care Coordinator

> "Too many issues and concerns."

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___3051963)

Alayna F.

Customer Service

> "The biggest thing is that it's convenient to use for transferring calls and if you work in a business where the..."

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___2877173)

EC

Enmanuel C.

call representative

> "the accessibility, it doesnt work on certain browsers or devies"

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___2466078)

AA

Amy A.

Director, Community Impact

> "The customer service that NICE"

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___4993363)

SW

Sabrina W.

Sales Development Engineer

> "Call Quality is often quite poor, we experience distortions, delays and interruptions."

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___2190528)

[View Reviews](https://www.capterra.com/p/134775/inContact-Call-Center-Software/reviews/)

## User interface

[TeamSupport](https://www.capterra.com/p/87908/TeamSupport/)

4.47 (848)

[CXone Mpower](https://www.capterra.com/p/134775/inContact-Call-Center-Software/)

4.21 (581)

## Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

### Features

Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

\--% Fit

vs

\--% Fit

AI Copilot

207

Important

Alerts/Escalation

150

Important

API

120

Important

TeamSupport

Top features

30/38

-   AI Copilot
-   Alerts/Escalation
-   API
-   Automated Routing
-   Autoresponders
-   Call Center Management
-   Chatbot
-   Collaboration Tools
-   Conversation Intelligence
-   CRM
-   Customer Portal
-   Customizable Fields
-   Dashboard
-   Data Security
-   Email Management
-   Gamification
-   Generative AI
-   Inbox Management
-   Interaction Tracking
-   IVR
-   Key Performance Indicators
-   Knowledge Base Management
-   Language Detection
-   Live Chat
-   Mobile Access
-   Multi-Channel Communication
-   Multiple Data Sources
-   Predictive Analytics
-   Queue Management
-   Real-Time Monitoring
-   Reporting & Statistics
-   Service Level Agreement (SLA) Management
-   Support Ticket Management
-   Surveys & Feedback
-   Task Automation
-   Third-Party Integrations
-   Video Chat
-   Voice Recognition

[See all features](https://www.capterra.com/p/87908/TeamSupport/#features)

CXone Mpower

22/38

-   AI Copilot
-   Alerts/Escalation
-   API
-   Automated Routing
-   Autoresponders
-   Call Center Management
-   Chatbot
-   Collaboration Tools
-   Conversation Intelligence
-   CRM
-   Customer Portal
-   Customizable Fields
-   Dashboard
-   Data Security
-   Email Management
-   Gamification
-   Generative AI
-   Inbox Management
-   Interaction Tracking
-   IVR
-   Key Performance Indicators
-   Knowledge Base Management
-   Language Detection
-   Live Chat
-   Mobile Access
-   Multi-Channel Communication
-   Multiple Data Sources
-   Predictive Analytics
-   Queue Management
-   Real-Time Monitoring
-   Reporting & Statistics
-   Service Level Agreement (SLA) Management
-   Support Ticket Management
-   Surveys & Feedback
-   Task Automation
-   Third-Party Integrations
-   Video Chat
-   Voice Recognition

[See all features](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#features)

### Recognition

No recognitions have been awarded to TeamSupport

No recognitions have been awarded to CXone Mpower

### Deployment & support

TeamSupport

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

CXone Mpower

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

### Company Details

TeamSupport

-   By TeamSupport
-   Located in United States
-   Founded in 2009

CXone Mpower

-   By NiCE
-   Located in United States
-   Founded in

## Popular Comparisons

[TeamSupport](https://www.capterra.com/p/87908/TeamSupport/)[4.47 (848)](https://www.capterra.com/p/87908/TeamSupport/reviews/)

vs

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[CXone Mpower](https://www.capterra.com/p/134775/inContact-Call-Center-Software/)[4.21 (581)](https://www.capterra.com/p/134775/inContact-Call-Center-Software/reviews/)

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[TeamSupport](https://www.capterra.com/p/87908/TeamSupport/)[4.47 (848)](https://www.capterra.com/p/87908/TeamSupport/reviews/)

vs

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[CXone Mpower](https://www.capterra.com/p/134775/inContact-Call-Center-Software/)[4.21 (581)](https://www.capterra.com/p/134775/inContact-Call-Center-Software/reviews/)

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[View full comparison](https://www.capterra.com/compare/102188-134775/LiveAgent-vs-inContact-Call-Center-Software)

[TeamSupport](https://www.capterra.com/p/87908/TeamSupport/)[4.47 (848)](https://www.capterra.com/p/87908/TeamSupport/reviews/)

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[View full comparison](https://www.capterra.com/compare/62194-87908/LiveChat-vs-TeamSupport)

[CXone Mpower](https://www.capterra.com/p/134775/inContact-Call-Center-Software/)[4.21 (581)](https://www.capterra.com/p/134775/inContact-Call-Center-Software/reviews/)

vs

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4.2

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[TeamSupport](https://www.capterra.com/p/87908/TeamSupport/)[4.47 (848)](https://www.capterra.com/p/87908/TeamSupport/reviews/)

vs

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$45/month

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4.3

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4.6

4.4

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/87908-102188/TeamSupport-vs-LiveAgent)

[CXone Mpower](https://www.capterra.com/p/134775/inContact-Call-Center-Software/)[4.21 (581)](https://www.capterra.com/p/134775/inContact-Call-Center-Software/reviews/)

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4.2

Ease of Use

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[CXone Mpower](https://www.capterra.com/p/134775/inContact-Call-Center-Software/)[4.21 (581)](https://www.capterra.com/p/134775/inContact-Call-Center-Software/reviews/)

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4.4

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[CXone Mpower](https://www.capterra.com/p/134775/inContact-Call-Center-Software/)[4.21 (581)](https://www.capterra.com/p/134775/inContact-Call-Center-Software/reviews/)

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