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TeamSupport is built for growth-stage B2B SaaS companies who are focused on providing quality customer support, and want to incorporate customer feedback to grow and refine their products.
IT departments, managed service providers, education sector, healthcare sector, and IT consultants.
TeamSupport is easy to use; has amazing robust features and integrated quite easily into our existing business processes. The Customer support team are very helpful and know the product quite well.
The configuration and setup is very non-intuitive and confusing.
Our overall experience with TeamSupport has been fantastic. Their support team is top-notch and from my perspective it shows that they genuinely do care to help you with your ongoing issues.
Sometimes the chat sessions get too long to respond and gets interrupted in between and get cut.
Since the day we implemented TeamSupport in 2014 our customer appreciation has increased exponentially. It also has allowed us to track, resolve and develop new and better solutions.
To begin with, the system is "clunky. Maybe they're trying to be all things to all men, but in trying to be so broad in scope, they missed the mark.
With this software it improves the experience of my clients, it is very powerful and has an easy to use ticketing system. The reports and table metrics help considerably the organization of tasks.
It is somewhat limited in its functionality and, options, and user features.
It's been the best solution our company has had, we have been happy using this and can honestly recommend it to anyone thinking about having an ideal RMM solution.
We can quickly see where there are problems through the dashboard.
The software is easy and the management functions are great cost effective and creating real time reports and collaboration is effective. Data migration and documentation is nice.
My biggest complaint is the patching tool that does scheduling does not seem to pick up machines "after the fact" if they are not online when the schedule fires.
Best part is how easy and simply can create automation yours for patch management and maintenance task that save hours on doing myself.
Lack of some of the features that are presented in similar prices products.
I was reluctant to embark on an all-in-one solution. It's proven to be very reliable and useful.
We miss a few features but honestly it hasn't been enough of a hindrance to regret our decision. Cost savings is worth whatever bells and whistles we lost.
Darythe: My name is Darythe, and I'm a client services manager in the tech industry. And I give TeamSupport a five out of five. Prior to using TeamSupport for our client services department, we were using Salesforce desk, but Salesforce stopped supporting the desk product, and we switched over to their lightning feature, which we did not like. It did not work for us when we were trying to communicate with our clients. It was just too bulky. TeamSupport offers a really robust platform that allows us to easily track client details, client tickets, and different people that work with each of our clients. We also really love the alerts feature so that we can put specific information for clients up as soon as we start working with someone. Implementation of the TeamSupport product was very simple. We had help from their customer service team the whole way through, and we were able to easily integrate our current client information and details so that it was readily accessible as soon as we got started. TeamSupport makes it really easy to communicate with our clients and make sure that we don't lose any communications from those clients. We can make ourselves tasks and remind ourselves of different things that need to be done. And it also integrates with other platforms, which makes it really easy to use throughout the company.
Alec: My name is Alec. I'm IT manager for a real estate coaching company that has 150 employees, and I rate Atera a five out of five. We were currently using a managed service provider and we're bringing IT in-house, so we were looking for a platform that met the needs of our help desk and our employees. We chose Atera because it has multiple features built in without needing additional components, like the service desk and RMM side are all in one package. You can do scripting, can do monitoring, and they have a new feature that they're currently working on of integrating AI into both ticket handling as well as script creation. That ultimately led us to decide on Atera. Atera was pretty simple to set up. We were able to work with their onboarding department and get it all configured exactly how we wanted, deploy the agents through several different means, whether it be Microsoft Intune or using just an email for those clients that we don't have set up in Intune. Just make sure that you compare Atera with the other platforms that are available to see if it meets your exact needs. It is a little more training heavy, not as simple as some of the others out there, but it's more feature rich, and at least for us, was perfect for our needs. I.
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TeamSupport
Atera
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