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TeamSupport vs Atera: Which is a better fit?

Updated on February 16th, 2025
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Summary
Key features rated by users
Features selected based on 4,139 reviews from Help Desk users.
% Fit
Not enough reviews
Feature ratings
Ticket Management
4.7
Prioritization
5.0
Performance Metrics
5.0
Real-Time Notifications
4.3
Alerts/Escalation
4.6
% Fit
Not enough reviews
Feature ratings
Ticket Management
4.4
Prioritization
--
Performance Metrics
4.5
Real-Time Notifications
4.5
Alerts/Escalation
4.3
User satisfaction
4.5
User reviews850
Ease of use
4.4
Functionality
4.3
Value for money
4.4
Customer support
4.5
4.6
User reviews417
Ease of use
4.6
Functionality
4.3
Value for money
4.6
Customer support
4.5
Price starts from
/user
Monthly subscription
Free version
Free trial
/user
Monthly subscription
Free version
Free trial
Best for

TeamSupport is built for growth-stage B2B SaaS companies who are focused on providing quality customer support, and want to incorporate customer feedback to grow and refine their products.

IT departments, managed service providers, education sector, healthcare sector, and IT consultants.

User reviews
pros & cons
1 / 4
View Reviews
1 / 4
View Reviews
Video reviews
Darythe T
Client Services Manager
5.0

Darythe: My name is Darythe, and I'm a client services manager in the tech industry. And I give TeamSupport a five out of five. Prior to using TeamSupport for our client services department, we were using Salesforce desk, but Salesforce stopped supporting the desk product, and we switched over to their lightning feature, which we did not like. It did not work for us when we were trying to communicate with our clients. It was just too bulky. TeamSupport offers a really robust platform that allows us to easily track client details, client tickets, and different people that work with each of our clients. We also really love the alerts feature so that we can put specific information for clients up as soon as we start working with someone. Implementation of the TeamSupport product was very simple. We had help from their customer service team the whole way through, and we were able to easily integrate our current client information and details so that it was readily accessible as soon as we got started. TeamSupport makes it really easy to communicate with our clients and make sure that we don't lose any communications from those clients. We can make ourselves tasks and remind ourselves of different things that need to be done. And it also integrates with other platforms, which makes it really easy to use throughout the company.

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Alec M
It Manager
5.0

Alec: My name is Alec. I'm IT manager for a real estate coaching company that has 150 employees, and I rate Atera a five out of five. We were currently using a managed service provider and we're bringing IT in-house, so we were looking for a platform that met the needs of our help desk and our employees. We chose Atera because it has multiple features built in without needing additional components, like the service desk and RMM side are all in one package. You can do scripting, can do monitoring, and they have a new feature that they're currently working on of integrating AI into both ticket handling as well as script creation. That ultimately led us to decide on Atera. Atera was pretty simple to set up. We were able to work with their onboarding department and get it all configured exactly how we wanted, deploy the agents through several different means, whether it be Microsoft Intune or using just an email for those clients that we don't have set up in Intune. Just make sure that you compare Atera with the other platforms that are available to see if it meets your exact needs. It is a little more training heavy, not as simple as some of the others out there, but it's more feature rich, and at least for us, was perfect for our needs. I.

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View all video reviews
User interface
87908 video thumbnail}
1 Video
144309 video thumbnail}
1 Video
87908
5 screenshots
144309
4 screenshots
Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

Logo Img
--%
Logo Img
--%
Access Controls/Permissions
207
Important
Activity Dashboard
388
Important

TeamSupport

26/30
  • Mobile App
  • Personalization
  • Secure Data Storage
  • Social Media Integration
  • Access Controls/Permissions
  • Activity Dashboard
  • Alerts/Escalation
  • API
  • Automated Routing
  • Collaboration Tools
  • Customer Database
  • Customizable Branding
  • Customizable Fields
  • Data Import/Export
  • Email Templates
  • Knowledge Base Management
  • Macros/Templated Responses
  • Multi-Channel Communication
  • Performance Metrics
  • Prioritization
  • Real-Time Chat
  • Real-Time Notifications
  • Reporting/Analytics
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Single Sign On
  • Surveys & Feedback
  • Third-Party Integrations
  • Ticket Management
  • Workflow Management
See All features
Hide Help Desk Software Features -

Atera

Top Features
29/30
Show Help Desk Software Features +
TeamSupport
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Atera
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
TeamSupport
  • By TeamSupport
  • Located in United States
  • Founded in 2009
Atera
  • By Atera
  • Located in Israel
  • Founded in 2011
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