--- title: "Compare TeamSupport vs Supportbench 2026 | Capterra" description: "Unsure of what to choose? Check Capterra to compare TeamSupport and Supportbench based on pricing, features, product details, and verified reviews." source_url: "https://www.capterra.com/compare/87908-155934/TeamSupport-vs-Supportbench" page_type: "comparison" language: "en" --- # TeamSupport vs Supportbench Features and Cost Comparison Last updated September 17th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: TeamSupportSupportbench2/4 selected [TeamSupport](https://www.capterra.com/p/87908/TeamSupport/)[4.5 (849)](https://www.capterra.com/p/87908/TeamSupport/reviews/) [Supportbench](https://www.capterra.com/p/155934/Supportbench/)[4.8 (131)](https://www.capterra.com/p/155934/Supportbench/reviews/) [## TeamSupport](https://www.capterra.com/p/87908/TeamSupport/)[4.5 (849)](https://www.capterra.com/p/87908/TeamSupport/reviews/) Starting Price $45.00/month Value-for-Money 4.4 Functionality 4.3 Ease of Use 4.4 Customer Service 4.5 Reviews Sentiment Based on [849 reviews](#user-reviews) Positive 788 Neutral 47 Negative 14 [## Supportbench](https://www.capterra.com/p/155934/Supportbench/)[4.8 (131)](https://www.capterra.com/p/155934/Supportbench/reviews/) Starting Price $32.00/month Value-for-Money 4.8 Functionality 4.7 Ease of Use 4.7 Customer Service 4.8 Reviews Sentiment Based on [131 reviews](#user-reviews) Positive 127 Neutral 4 Negative 0 ## Not a match? Find software alternatives tailored to your priorities. These software suggestions are similar to those you’re currently comparing. ### Freshdesk 4.5 (3,481) * * * Starting Price $19.00 Per User,Per Month Free Trial Free Version * * * User rating 94% of reviewers rated it above 4 stars * * * Highest Rated ### LiveAgent 4.7 (1,789) * * * Starting Price $15.00 Per User,Per Month Free Trial Free Version * * * User rating 97% of reviewers rated it above 4 stars * * * ### Zendesk Suite 4.4 (4,092) * * * Starting Price $115.00 Per User,Per Month Free Trial Free Version * * * User rating 89% of reviewers rated it above 4 stars * * * ### Salesforce Sales Cloud 4.4 (18,810) * * * Starting Price $25.00 Per User,Per Month Free Trial Free Version * * * User rating 90% of reviewers rated it above 4 stars * * * What’s your intended use case? ## Summary * * * Key features rated by users Features selected based on 3,103 reviews from customer service software users. about the Fit Score methodology. Fit Score methodology Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about. If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology 71%Fit Not enough reviews Feature ratings CRM 4.4 Support Ticket Management 4.4 Chatbot 4.7 Inbox Management \-- Live Chat 4.4 82%Fit High performer Feature ratings CRM 4.0 Support Ticket Management 4.8 Chatbot 4.8 Inbox Management 5.0 Live Chat 4.7 User satisfaction User satisfaction 4.5 User reviews[849](https://www.capterra.com/p/87908/TeamSupport/reviews/) Ease of use 4.4 Functionality 4.3 Value for money 4.4 Customer support 4.5 User satisfaction 4.8 User reviews[131](https://www.capterra.com/p/155934/Supportbench/reviews/) Ease of use 4.7 Functionality 4.7 Value for money 4.8 Customer support 4.8 Price starts from Price starts from $45Per User, Per Month - Free version - Free trial Price starts from $32Per User, Per Month - Free version - Free trial Best for Best for Small to midsize and growing B2B companies across technology, SaaS, telecom, manufacturing, logistics, healthcare, financial services, utilities, and consumer services industries. Best for For teams seeking lower support costs, faster resolutions, and empowered agents using embedded AI, without complexity or extra fees. ## User reviews Pros & cons SL Stefan L. Sales Manager > "I appreciated how it unified all our support tickets – emails, chats, calls – into one system, which meant we were no longer..." [See full review](https://www.capterra.com/p/87908/TeamSupport/#Capterra___7042718) SL Stefan L. Sales Manager > "Some users say the search or loading times lag or require workarounds." [See full review](https://www.capterra.com/p/87908/TeamSupport/#Capterra___7042718) FG Fabrizio G. Design Lead > "Live chat and Sms massaging through this tool is amazing and very helpful project workflow management solution and documentation..." [See full review](https://www.capterra.com/p/87908/TeamSupport/#Capterra___7029544) Kelly B. Design Engineering Manager > "It's annoying when the user interface is sluggish and unresponsive when we need to reply fast to a client's request." [See full review](https://www.capterra.com/p/87908/TeamSupport/#Capterra___5070084) SM Steven M. system technique > "It streamlines each process with each client in a simpler way, providing very optimal attention and making clients happy with the..." [See full review](https://www.capterra.com/p/87908/TeamSupport/#Capterra___6610598) Christian P. Human Resources Manager > "I recognize the value in TeamSupport, however I've run into a few issues with it. When we need to respond quickly to a client's..." [See full review](https://www.capterra.com/p/87908/TeamSupport/#Capterra___4953495) EH Elizabeth H. SENIOR PRODUCT MANAGER > "i love it because you can work from home and have full support at home with team support. " [See full review](https://www.capterra.com/p/87908/TeamSupport/#Capterra___7061558) AH Angela H. Junior Systems Administrator > "The search feature sometimes performs poorly; especially when looking up tickets issued for past events." [See full review](https://www.capterra.com/p/87908/TeamSupport/#Capterra___3987732) MU Maria U. Customer Support Manager > "The software is well equipped and I like the help desk support capabilities." [See full review](https://www.capterra.com/p/87908/TeamSupport/#Capterra___6625782) Bandaru S. Student > "The message threads on tickets are slow it takes time for loading." [See full review](https://www.capterra.com/p/87908/TeamSupport/#Capterra___4626911) SP Shania P. Assistant Finance Manager > "Teamsupport is a great portal for team chatting." [See full review](https://www.capterra.com/p/87908/TeamSupport/#Capterra___6663773) AK Asraf K. Recruiter > "Risk of inefficient communication sometime too long decision process" [See full review](https://www.capterra.com/p/87908/TeamSupport/#Capterra___4677943) RK Rachel K. Operations and Marketing > "It is extremely robust with so many different functions that make our customers very happy, by providing an amazing way to stay..." [See full review](https://www.capterra.com/p/87908/TeamSupport/#Capterra___5036137) VR Verified Reviewer Health consultant > "Sometimes it is difficult to create a ticket." [See full review](https://www.capterra.com/p/87908/TeamSupport/#Capterra___4411520) RK Rachel K. Operations and Marketing > "It not only manages our customer's needs worth our software, but it keeps the customer engaged with minimal effort and high..." [See full review](https://www.capterra.com/p/87908/TeamSupport/#Capterra___5036137) Phillip K. Customer Accounts Officer > "The reports are a little challenging to understand." [See full review](https://www.capterra.com/p/87908/TeamSupport/#Capterra___4673975) GM Grace M. human resource assistant > "it has helped us get in touch with our customers through live chats and and the IT ticketing system and reply to there inquiries..." [See full review](https://www.capterra.com/p/87908/TeamSupport/#Capterra___4594614) Phillip K. Customer Accounts Officer > "It's possible that I haven't made time to thoroughly understand the reports." [See full review](https://www.capterra.com/p/87908/TeamSupport/#Capterra___4673975) Phillip K. Customer Accounts Officer > "I adore the automated email tool since it comes in handy when we are not in the office or when we need to check up on tickets..." [See full review](https://www.capterra.com/p/87908/TeamSupport/#Capterra___4673975) DN Deepak N. Product Support Representative III > "Sometime TS taking much time to load the reports . When we refresh reports then the alignment of rows in the report gets blend..." [See full review](https://www.capterra.com/p/87908/TeamSupport/#Capterra___2849374) Saskia M. Senior Director Sales Marketing > "Through TeamSupport's email-based ticketing system, we're able to maintain open lines of communication with our clientele and..." [See full review](https://www.capterra.com/p/87908/TeamSupport/#Capterra___4947297) DYS Deniz Yekta S. engineer > "We are having trouble loading reports from time to time." [See full review](https://www.capterra.com/p/87908/TeamSupport/#Capterra___3197617) Christian P. Human Resources Manager > "Having everything in one place makes it much easier to manage and sort through requests for assistance. Because of the program's..." [See full review](https://www.capterra.com/p/87908/TeamSupport/#Capterra___4953495) VR Verified Reviewer Application Development Specialist > "Most of the features in the tool are not user friendly." [See full review](https://www.capterra.com/p/87908/TeamSupport/#Capterra___3687455) AT Amanda T. Ceo > "Definitely a good decision to use team support" [See full review](https://www.capterra.com/p/87908/TeamSupport/#Capterra___6805032) RC Rafael C. Technical Support Manager > "Customizing reports, the templates are not easy to follow" [See full review](https://www.capterra.com/p/87908/TeamSupport/#Capterra___2611471) KC Kim C. Customer Service Assistant > "Customer service is also great." [See full review](https://www.capterra.com/p/87908/TeamSupport/#Capterra___6855140) MM Miriam M. Team Lead > "The report creation can be challenging." [See full review](https://www.capterra.com/p/87908/TeamSupport/#Capterra___2805504) AT Amanda T. Ceo > "This application Was extremely Navigate and utilize." [See full review](https://www.capterra.com/p/87908/TeamSupport/#Capterra___6805032) LG LAURA G. VP of Account Management > "The reporting can be challenging. " [See full review](https://www.capterra.com/p/87908/TeamSupport/#Capterra___2833864) MJ Max J. Systems Engineer > "It allows us to provide a better customer service experience and allows cases to be resolved faster and more personalized." [See full review](https://www.capterra.com/p/87908/TeamSupport/#Capterra___4726372) DC Deborah C. Parish Reporting & Support Manager > "The reports are a bit difficult to learn." [See full review](https://www.capterra.com/p/87908/TeamSupport/#Capterra___2684259) [View Reviews](https://www.capterra.com/p/87908/TeamSupport/reviews/) PL Peter L. Human Resource > "I got a fast way to handle complex invoice tickets without constantly opening up our main database." [See full review](https://www.capterra.com/p/155934/Supportbench/#Capterra___7207039) TT Thinh T. QA Engineer > "We were overpaying for Zendesk features we didn’t use, and the reporting never gave us the full picture." [See full review](https://www.capterra.com/p/155934/Supportbench/#Capterra___6771754) Bo K. Customer Service Ambassador > "Has customizable dashboards that are empowered with AI integrated Chatgpt knowlegde, lots of chatbot capabilities and integrates with SalesForce..." [See full review](https://www.capterra.com/p/155934/Supportbench/#Capterra___6015149) Warren S. Tech Recruiter > "One aspect I found challenging was the learning curve when first getting started with Supportbench. While the platform is intuitive overall, it..." [See full review](https://www.capterra.com/p/155934/Supportbench/#Capterra___6296952) FM Fredrick M. Manager > "The data-driven tools and AI features have enabled us to better understand and respond to our customers' needs, leading to increased satisfaction..." [See full review](https://www.capterra.com/p/155934/Supportbench/#Capterra___6141482) JP James P. Customer Success Ops > "We had a remote team member with unstable internet connections, and they he had a disconnect of support. But i think the issue was on his side,..." [See full review](https://www.capterra.com/p/155934/Supportbench/#Capterra___6143961) Robert R. Executive Director > "Having a more personalized as well as automated approach to customers has lead to higher satisfaction rates for them as well as our staff in..." [See full review](https://www.capterra.com/p/155934/Supportbench/#Capterra___6166906) BJlT Bodounrin Joël T. Graphiste > "The remark made is that the notification system is not yet good" [See full review](https://www.capterra.com/p/155934/Supportbench/#Capterra___5052656) GAJ Grace A. J. Quality Compliance Manager > "Our front-line agents love the ticket views and how fast they can triage now." [See full review](https://www.capterra.com/p/155934/Supportbench/#Capterra___6772284) Tsitsi Hazel S. Systems Analyst > "Sometimes cases can be duplicated, and the notification system can get crowded." [See full review](https://www.capterra.com/p/155934/Supportbench/#Capterra___3532364) Robert R. Executive Director > "The AI Predictive CES really stands out for our team because it seems to be able to accurately predict customer satisfaction and sentiment." [See full review](https://www.capterra.com/p/155934/Supportbench/#Capterra___6166906) KR Kim R. Technical support specialist > "I struggled to get my queue sorted the way I wanted and we had some issues with a few other things." [See full review](https://www.capterra.com/p/155934/Supportbench/#Capterra___2794328) GAJ Grace A. J. Quality Compliance Manager > "Supportbench delivered the structure and scalability we needed." [See full review](https://www.capterra.com/p/155934/Supportbench/#Capterra___6772284) Warren S. Tech Recruiter > "One aspect I found challenging was the learning curve when first getting started with Supportbench. While the platform is intuitive overall, it..." [See full review](https://www.capterra.com/p/155934/Supportbench/#Capterra___6296952) TW Tim W. President > "They helped us configure the solution and got us going." [See full review](https://www.capterra.com/p/155934/Supportbench/#Capterra___6610662) JP James P. Customer Success Ops > "We had a remote team member with unstable internet connections, and they he had a disconnect of support. But i think the issue was on his side,..." [See full review](https://www.capterra.com/p/155934/Supportbench/#Capterra___6143961) Kartik M. QA Engineer > "We’ve been able to customize the Supportbench dashboards and KPI scorecards." [See full review](https://www.capterra.com/p/155934/Supportbench/#Capterra___6146341) KR Kim R. Technical support specialist > "I struggled to get my queue sorted the way I wanted and we had some issues with a few other things." [See full review](https://www.capterra.com/p/155934/Supportbench/#Capterra___2794328) [View Reviews](https://www.capterra.com/p/155934/Supportbench/reviews/) ## User interface [TeamSupport](https://www.capterra.com/p/87908/TeamSupport/) 4.47 (849) [Supportbench](https://www.capterra.com/p/155934/Supportbench/) 4.82 (131) ## Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ### Features Do these products fit your needs? Prioritize real-user-identified key features according to your needs to find your best fit. \--% Fit vs \--% Fit AI Copilot 207 Important Alerts/Escalation 150 Important API 120 Important TeamSupport 30/38 - AI Copilot - Alerts/Escalation - API - Automated Routing - Autoresponders - Call Center Management - Chatbot - Collaboration Tools - Conversation Intelligence - CRM - Customer Portal - Customizable Fields - Dashboard - Data Security - Email Management - Gamification - Generative AI - Inbox Management - Interaction Tracking - IVR - Key Performance Indicators - Knowledge Base Management - Language Detection - Live Chat - Mobile Access - Multi-Channel Communication - Multiple Data Sources - Predictive Analytics - Queue Management - Real-Time Monitoring - Reporting & Statistics - Service Level Agreement (SLA) Management - Support Ticket Management - Surveys & Feedback - Task Automation - Third-Party Integrations - Video Chat - Voice Recognition [See all features](https://www.capterra.com/p/87908/TeamSupport/#features) Supportbench 30/38 - AI Copilot - Alerts/Escalation - API - Automated Routing - Autoresponders - Call Center Management - Chatbot - Collaboration Tools - Conversation Intelligence - CRM - Customer Portal - Customizable Fields - Dashboard - Data Security - Email Management - Gamification - Generative AI - Inbox Management - Interaction Tracking - IVR - Key Performance Indicators - Knowledge Base Management - Language Detection - Live Chat - Mobile Access - Multi-Channel Communication - Multiple Data Sources - Predictive Analytics - Queue Management - Real-Time Monitoring - Reporting & Statistics - Service Level Agreement (SLA) Management - Support Ticket Management - Surveys & Feedback - Task Automation - Third-Party Integrations - Video Chat - Voice Recognition [See all features](https://www.capterra.com/p/155934/Supportbench/#features) ### Recognition TeamSupport is recognized as a top-rated tool in 3 Capterra Shortlist reports Supportbench Best Value Help Desk Software (2024)  Best Value Help Desk Software (2023)  Best Value Help Desk Software (2022)  ### Deployment & support TeamSupport Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Supportbench Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details TeamSupport - By TeamSupport - Located in United States - Founded in 2009 Supportbench - By Supportbench Services - Located in Canada - Founded in 2015 ## Popular Comparisons [TeamSupport](https://www.capterra.com/p/87908/TeamSupport/)[4.47 (849)](https://www.capterra.com/p/87908/TeamSupport/reviews/) vs [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[4.40 (18,810)](https://www.capterra.com/p/61368/Salesforce/reviews/) $45/month Price $25/month 4.3 Features 4.4 4.4 Ease of Use 4.0 [View full comparison](https://www.capterra.com/compare/61368-87908/Salesforce-vs-TeamSupport) [Supportbench](https://www.capterra.com/p/155934/Supportbench/)[4.82 (131)](https://www.capterra.com/p/155934/Supportbench/reviews/) vs [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[4.40 (18,810)](https://www.capterra.com/p/61368/Salesforce/reviews/) $32/month Price $25/month 4.7 Features 4.4 4.7 Ease of Use 4.0 [View full comparison](https://www.capterra.com/compare/61368-155934/Salesforce-vs-Supportbench) [TeamSupport](https://www.capterra.com/p/87908/TeamSupport/)[4.47 (849)](https://www.capterra.com/p/87908/TeamSupport/reviews/) vs [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[4.41 (4,092)](https://www.capterra.com/p/164283/Zendesk/reviews/) $45/month Price $115/month 4.3 Features 4.4 4.4 Ease of Use 4.3 [View full comparison](https://www.capterra.com/compare/87908-164283/TeamSupport-vs-Zendesk) [Supportbench](https://www.capterra.com/p/155934/Supportbench/)[4.82 (131)](https://www.capterra.com/p/155934/Supportbench/reviews/) vs [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[4.41 (4,092)](https://www.capterra.com/p/164283/Zendesk/reviews/) $32/month Price $115/month 4.7 Features 4.4 4.7 Ease of Use 4.3 [View full comparison](https://www.capterra.com/compare/155934-164283/Supportbench-vs-Zendesk) [TeamSupport](https://www.capterra.com/p/87908/TeamSupport/)[4.47 (849)](https://www.capterra.com/p/87908/TeamSupport/reviews/) vs [LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)[4.67 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) $45/month Price $15/month 4.3 Features 4.6 4.4 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/87908-102188/TeamSupport-vs-LiveAgent) [Supportbench](https://www.capterra.com/p/155934/Supportbench/)[4.82 (131)](https://www.capterra.com/p/155934/Supportbench/reviews/) vs [LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)[4.67 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) $32/month Price $15/month 4.7 Features 4.6 4.7 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/102188-155934/LiveAgent-vs-Supportbench) [TeamSupport](https://www.capterra.com/p/87908/TeamSupport/)[4.47 (849)](https://www.capterra.com/p/87908/TeamSupport/reviews/) vs [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[4.51 (3,481)](https://www.capterra.com/p/124981/Freshdesk/reviews/) $45/month Price $19/month 4.3 Features 4.3 4.4 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/87908-124981/TeamSupport-vs-Freshdesk) [Supportbench](https://www.capterra.com/p/155934/Supportbench/)[4.82 (131)](https://www.capterra.com/p/155934/Supportbench/reviews/) vs [LiveChat](https://www.capterra.com/p/62194/LiveChat/)[4.64 (1,727)](https://www.capterra.com/p/62194/LiveChat/reviews/) $32/month Price $25/month 4.7 Features 4.5 4.7 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/62194-155934/LiveChat-vs-Supportbench) [TeamSupport](https://www.capterra.com/p/87908/TeamSupport/)[4.47 (849)](https://www.capterra.com/p/87908/TeamSupport/reviews/) vs [LiveChat](https://www.capterra.com/p/62194/LiveChat/)[4.64 (1,727)](https://www.capterra.com/p/62194/LiveChat/reviews/) $45/month Price $25/month 4.3 Features 4.5 4.4 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/62194-87908/LiveChat-vs-TeamSupport) [Supportbench](https://www.capterra.com/p/155934/Supportbench/)[4.82 (131)](https://www.capterra.com/p/155934/Supportbench/reviews/) vs [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[4.51 (3,481)](https://www.capterra.com/p/124981/Freshdesk/reviews/) $32/month Price $19/month 4.7 Features 4.3 4.7 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/124981-155934/Freshdesk-vs-Supportbench) [TeamSupport](https://www.capterra.com/p/87908/TeamSupport/)[4.47 (849)](https://www.capterra.com/p/87908/TeamSupport/reviews/) vs [Milvus](https://www.capterra.com/p/202528/Milvus/)[4.84 (298)](https://www.capterra.com/p/202528/Milvus/reviews/) $45/month Price R$35/month 4.3 Features 4.7 4.4 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/87908-202528/TeamSupport-vs-Milvus) [Supportbench](https://www.capterra.com/p/155934/Supportbench/)[4.82 (131)](https://www.capterra.com/p/155934/Supportbench/reviews/) vs [Milvus](https://www.capterra.com/p/202528/Milvus/)[4.84 (298)](https://www.capterra.com/p/202528/Milvus/reviews/) $32/month Price R$35/month 4.7 Features 4.7 4.7 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/155934-202528/Supportbench-vs-Milvus)