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HelpDesk vs TeamSupport: Which is a better fit?

Updated on February 17th, 2025
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What's your intended use case?
Summary
Key features rated by users
Features selected based on 2,215 reviews from Customer Service users.
% Fit
Missing features
Not enough reviews
Feature ratings
CRM
2.0
Support Ticket Management
4.6
Chatbot
NA
Inbox Management
4.7
Email Management
4.5
% Fit
Missing features
Not enough reviews
Feature ratings
CRM
4.0
Support Ticket Management
4.4
Chatbot
4.6
Inbox Management
NA
Email Management
4.6
User satisfaction
4.6
User reviews94
Ease of use
4.7
Functionality
4.3
Value for money
4.4
Customer support
4.6
4.5
User reviews850
Ease of use
4.4
Functionality
4.3
Value for money
4.4
Customer support
4.5
Price starts from
/user
Monthly subscription
Free version
Free trial
/user
Monthly subscription
Free version
Free trial
Best for

From bootstrapped startups to global enterprises, HelpDesk is suitable for all companies, regardless of their size or industry.

TeamSupport is built for growth-stage B2B SaaS companies who are focused on providing quality customer support, and want to incorporate customer feedback to grow and refine their products.

User reviews
pros & cons
1 / 4
View Reviews
1 / 4
View Reviews
Video reviews
No video reviews yet
Darythe T
Client Services Manager
5.0

Darythe: My name is Darythe, and I'm a client services manager in the tech industry. And I give TeamSupport a five out of five. Prior to using TeamSupport for our client services department, we were using Salesforce desk, but Salesforce stopped supporting the desk product, and we switched over to their lightning feature, which we did not like. It did not work for us when we were trying to communicate with our clients. It was just too bulky. TeamSupport offers a really robust platform that allows us to easily track client details, client tickets, and different people that work with each of our clients. We also really love the alerts feature so that we can put specific information for clients up as soon as we start working with someone. Implementation of the TeamSupport product was very simple. We had help from their customer service team the whole way through, and we were able to easily integrate our current client information and details so that it was readily accessible as soon as we got started. TeamSupport makes it really easy to communicate with our clients and make sure that we don't lose any communications from those clients. We can make ourselves tasks and remind ourselves of different things that need to be done. And it also integrates with other platforms, which makes it really easy to use throughout the company.

How Capterra sources reviews
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User interface
No videos provided by vendor
87908 video thumbnail}
1 Video
185973
5 screenshots
87908
5 screenshots
Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

Logo Img
--%
Logo Img
--%
Alerts/Escalation
207
Important
API
388
Important

HelpDesk

21/37
  • Call Center Management
  • Chatbot
  • Customer Portal
  • Data Security
  • Gamification
  • IVR
  • Key Performance Indicators
  • Language Detection
  • Mobile Access
  • Multiple Data Sources
  • Predictive Analytics
  • Queue Management
  • Service Level Agreement (SLA) Management
  • Video Chat
  • Virtual Assistant
  • Voice Recognition
  • Alerts/Escalation
  • API
  • Automated Routing
  • Autoresponders
  • Collaboration Tools
  • Conversation Intelligence
  • CRM
  • Customizable Fields
  • Dashboard
  • Email Management
  • Inbox Management
  • Interaction Tracking
  • Knowledge Base Management
  • Live Chat
  • Multi-Channel Communication
  • Real-Time Monitoring
  • Reporting & Statistics
  • Support Ticket Management
  • Surveys & Feedback
  • Task Automation
  • Third-Party Integrations
See All features
Hide Customer Service Software Features -

TeamSupport

Top Features
22/37
Show Customer Service Software Features +
HelpDesk
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
TeamSupport
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
HelpDesk
  • By Text
  • Located in United States
  • Founded in 2002
TeamSupport
  • By TeamSupport
  • Located in United States
  • Founded in 2009
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